Terrible design for attaching the hitch. Trailer is too heavy to move and needs a jacking system.April L.
Customer Reviews for R&D Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Oil service light was ongarrett S.
Le client n'a pas laissé de commentaire.James K.
Difficult to say- this is a small but busy UHaul store that doesn't always have inventory when you need it. He is, however, my local UHaul guy so i check in with him when I need hauling capability.russell N.
Le client n'a pas laissé de commentaire.david K.
Easy fast nice simple and straightforwardLaura B.
I am shocked that I am unable to have over 100 unused miles not be refunded due to circumstances out of my control. I was unable to travel to my final destination because my housing situation collapsing moments before I was supposed to move in. As a result, drastically less miles were driven. What you can do to improve next time is having actually quality customer service and to prioritize the customer. I will never be using Uhaul again.Alexander L.
Keep more open trailers in the Jackson area. I rent trailers on regular basis. We never get open trailers with a tandem axel for heavier loads at the Jackson WY location.Franz K.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.William D.
First you need to get the sales rep straight up. He never asked for the ID of my husband, never checked or let us know about damage and we didn't realize that we have to do an inspection. He just literally put the trailer on and he left back in. He made my husband sign something and acted like he didn't care. The trailer got unhooked while we were in our way to returned it and that could be a serious problem just from someone who doesn't like to do his job. Really poor decision.Arianna D.
The exterior of the truck was extremely dirty. I took pictures and posted them when I picked up the vehicle. I did pay the $25 at pick up to have the vehicle cleaned up.Stephanie M.
Le client n'a pas laissé de commentaire.Ross D.
Le client n'a pas laissé de commentaire.Susan L.
Le client n'a pas laissé de commentaire.Shawn A.
Le client n'a pas laissé de commentaire.none N.
This location has very inconvenient hours. Also, on the day I dropped the trailer off (a Saturday), no one was there and Uhaul's website was down for an hour and a half. Quite inconvenient. I know stuff happens.Patrick R.
Le client n'a pas laissé de commentaire.John AND Marci J.
Le client n'a pas laissé de commentaire.Lucinda R.
Le client n'a pas laissé de commentaire.Jerome H.
Le client n'a pas laissé de commentaire.Steven W.
Great service!Jennifer C.
Hire a different person who is helpful. If I had not gotten help from a location in Idaho Falls I would have had to drive four hours to drop off. Also you have to wait 50-60 minutes to speak to customer service for uhaul. Horrible.Jessica L.
Le client n'a pas laissé de commentaire.John R.
Did self drop off, but location was very convenient and easy to park the truck and auto transport at.Dennis S.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.michele P.
Le client n'a pas laissé de commentaire.mark L.
Le client n'a pas laissé de commentaire.Jaroslav G.
Le client n'a pas laissé de commentaire.TERRY W.
Le client n'a pas laissé de commentaire.TRAVIS D.
Le client n'a pas laissé de commentaire.DOUGLAS HOWARD R.
Le client n'a pas laissé de commentaire.peggy D.
Le client n'a pas laissé de commentaire.Jordan M.
Le client n'a pas laissé de commentaire.Gavin S.
Le client n'a pas laissé de commentaire.Aaron P.
Le client n'a pas laissé de commentaire.James L.
Above the call of duty, Super helpful, courteous.Jordan A.
The truck I got had 98 000 miles on it and the right side window or door whistled so loud I wanted ear plugs. I couldn't listed to or hear the radio. It was a long 9 hour trip.James Burton S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Katherine H.
Le client n'a pas laissé de commentaire.Chris H.
It stated online the location was open, and when I arrived it was not. It was 10am. Outside of the location was a ton of trash and it was just not appealing at all. Thank goodness I was able to return via the website and app. So helpful and very easy!mariessa R.
Le client n'a pas laissé de commentaire.Reynolds P.
Le client n'a pas laissé de commentaire.gary L.
Le client n'a pas laissé de commentaire.Guy C.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Cornelius P.
Le client n'a pas laissé de commentaire.Nicole N.
Le client n'a pas laissé de commentaire.Zack O.
The truck was dirty on the inside. Food crumbs, Dried mud and it had a bad odor.Anna M.
Poor customer service. Did not offer to help for putting equipment on vehicle.Robert M.
Le client n'a pas laissé de commentaire.Lawrence R.
Recycling and/or trash receptacle.Megan O.
Le client n'a pas laissé de commentaire.Patrick N.
Stay open a little later.Thomas M.
No interaction they were closedSTEVE C.
Pleasant staff, easy check-in. Ask if there were any problems with truck, appreciate being treated like family. Merci.Kristi D.
Le client n'a pas laissé de commentaire.Elizabeth A.
The employee seemed bothered by our return. He was in the middle of paperwork on other vehicles and said he would get to ours later and send an email. He read off my email which was correct but I never received one. Tried to call back twice during business hours but no answer. I called Uhaul main number and they said the email on file was email@example.com. The Uhaul agent at the national number was very helpful.Scott S.
Le client n'a pas laissé de commentaire.Robert P.
This has nothing to do with the location where I picked up the truck, but the UHaul app itself. The app seems to have added "SafeMove" to my order, without my knowledge, when I specifically removed SafeMove from my order when I originally placed it online. This is a ripoff and it's very dishonest on the UHaul corporation's part. Please be honorable and refund me the money you charged me for SafeMove.Jason W.
Online on the U-Haul website it should say this location is a self service, self-check in. I was under the impression the â€œofficeâ€ opened at 9am and that I would be talking to a representative in person. It was challenging to stumble into a series of online questions and qualifications without prior knowledge Luckily I had everything I needed with me and was able to proceed. Everything went smooth from thereBen S.
Le client n'a pas laissé de commentaire.Greg H.
They made drop-off extremely quick and easy.ISHTAR L.
I called this location two weeks prior to my pickup and was told there was no trailers available. The same trailers I tried to rent sat for 2 weeks untouched. It was obvious that these trailers were unused because I drive by the location every day and saw they were snow covered and undisturbed. I could have completed my trip earlier if I would have been given the trailer when I asked for itBret B.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Christina P.
Le client n'a pas laissé de commentaire.dale S.
Le client n'a pas laissé de commentaire.barry M.
Le client n'a pas laissé de commentaire.Nikki G.
Le client n'a pas laissé de commentaire.Matthew G.
Check engine light was on when I picked it up, gas tank was empty, low washer fluid, and I had to wait 30 minutes by phone for customer service who could not help me. I was unable to get the key code for an hour and a half.Emily K.
Le client n'a pas laissé de commentaire.Alyssa F.
Key drop was easy to find and signage was there to remind us to do the electronic check-in prior to putting the contract and key in the drop box..PETER B.
The second truck I rented was not available for pick up the day of my reservation.Mike F.
The 6'x12' trailer is quite heavy to lift off the hitch. Other than that, the self return process was good, including the myuhaul.com app.Paul S.
Le client n'a pas laissé de commentaire.john R.
Le client n'a pas laissé de commentaire.chris T.
Very easy drop off.Michael M.
The location was clean and easy to get to but the after hour drop off instructions at the location were a little confusing. I would use them again but I might call during business hours for drop off clarification.Heidi S.
Drop off went smoothly.Greg B.
Equipment was well maintained but not clean when we picked it up. The fact that we were traveling 1400+ miles made this a non-issue for us, however. We do have a billing issue and have opened a ticket with U-Haul. provided the background and other details in a call with U-Haul today. I would offer one suggestion for consideration - with the emphasis on conservation, having cruise control in your longer haul vehicles would make a significant contribution to this effort. Merci.Craig R.
Le client n'a pas laissé de commentaire.BARBARA H.
No improvement needed very good serviceRONALD H.
Great rental was quick and I was on my way.griffen O.
Great managerpeter R.
Location closed earlier than posted on website , not open Saturdaysdan L.
Le client n'a pas laissé de commentaire.Torrie G.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.william M.
The reserving process went fine and I used your Express Online Check-in System which was very easy and efficient. After that, I thought the system could not be any easier. Unfortunately, when I received my email confirmation, it did not include the pick up location in Jackson and after making a number of telephone calls, I was able to confirm the pick up location. Thereafter, no problem with the pick up as I received a telephone call advising with the location of the truck and location of the key. Unfortunately my problems with this region started after dropping the truck off in Park City when I received a telephone call from UHaul Regional Office asking me for my credit card. First of all, I never give out credit card information over the phone to someone I don't know. Second, I was surprised by her request since I prepaid the cost when I registered online so UHaul already had my credit card information. Once she accepted the fact that I was not going to provide her c/c info, she asked me for my address. I refused for the same foregoing reason but eventually gave her my home phone number which I regret doing so. I may say so, renting a UHaul truck so be as easy as renting a car today. In conclusion, I have made a note to check my c/c going forward to making sure there are no additional charges.jeff O.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.laura lee C.
I dropped off the trailer after-hours, and so had no interaction with the Jackson, WY branch. But the Representative who took my call was quite helpful and professional.Jonathan D.
Le client n'a pas laissé de commentaire.Anthony Y.
Pay more attention when I drop off a trailer. Not very happy I was charged for a second day and didn't have it.Jacob S.
Le client n'a pas laissé de commentaire.adam M.
Le client n'a pas laissé de commentaire.Brent S.
Le client n'a pas laissé de commentaire.Thomas B.