Customer Reviews for R&M Self Storage
(U-Haul Neighborhood Dealer)

424 évaluations

3 Maverick Pl   Paradise, NL A1L0J1

(709) 782-0348

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(709) 782-0348

3 Maverick Pl
Paradise, NL A1L0J1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

These gentlemen were fantastic. Knowledgeable and understanding. A wonderful experiences.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMJ C. 
Évaluation :
5

The attendant was very personable and helpful. He explained everything in detail. He took me to the storage area and let me see and choose the type and size of unit that best suited my needs.Excellent service.

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
1

Inside cab looked like its never been cleaned. I was to pick this up in St.John's as I just arrived by plane. U Haul said I had to go 20min away to get the truck, I had to scramble to find a ride to Paridise, 20minutes drive away. My pick up time was for 1pm. this place closes at 1.pm trailer wasn't connected yet to the truck so I had to do that. Driving Back to st.john's, I drove by the place I was suppose to pick it up from and they had lots of them in the parking lot. WTF. Person that was working when I picked up the truck locked up shop because they closed at one and was gone before I had a change to start the truck. I guess I was holding him up from his Saturday BBQ

john T. 
Évaluation :
3

Some of your franchise are closed on weekends. This is a peak time for most working class and helper's.

NorBert M. 
Évaluation :
5

Just keep up the good work . Brandon the CSR was excellent to deal with. Nice friendly chap.

IPS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NormaandGeoff T. 
Évaluation :
4

Everything was great

loretta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernetta R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solveig B. 
Évaluation :
5

On my second month there when I went to get some items out of the unit my things were full of condensation and there was bugs in my unit. I went to speak to the representative at the desk and I asked him if this was normal and explain that I felt that the whole point of paying for a storage unit was so that you could count on your items being OK. The day I was there even the hallways smelled musty. When I explained the situation to the representative At the desk he looked at me and said "well what do you want me to do about it". Thats why i moved my things out.

Michelle G.  |  Expérience générale 
Évaluation :
2

Poor management

Rick B. 
Évaluation :
5

Super helpful and easy to deal with Rep @ R&M. Thank you!

Mike M. 
Évaluation :
5

Little to no security. We did not have many valuables in the locker however it would have been easy access should anyone wanted to gain entry.

IAN MICHAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Very friendly service person! Thank you

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMJ C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Rien

calvin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxime D. 
Évaluation :
1

Booking confirmed but vehicle was not available when I went for pickup. Person in the counter was not aware that there was a scheduled booking, not sure how? Just to haul a queen mattress I had to pick 26' truck. Disappointed the way uhaul handled my booking.

Ajay Chowdary N. 
Évaluation :
5

I didn't need it but there wasn't any dollys in the 26ft supermover. It would be nice for trucks to be full on fuel at pickup.

Dillon C. 
Évaluation :
5

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B. 
Évaluation :
5

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob P.  |  Expérience générale 
Évaluation :
5

24 hour access made this facility super convenient and the person who was working was always helpful.

Derrick W.  |  Expérience générale 
Évaluation :
4

When I had equipment issues due to icy conditions, R&M was very helpful switching out equipment in a timely manner. However I should note that the running lights went out on the trailer mid trip. It was in winter conditions, but if there's anything that can be done to make the electrical system more robust, that would be a benefit.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSONGILBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Great service and convenient location .

John P. 
Évaluation :
5

Great dealer and great service. Would definitely recommend. Merci.

Dustin Russell T. 
Évaluation :
4

Trailer was great but a little pricey for the time it was rented. Only needed it for approximately 30 hours but had to pay for 48. Checked with manager for cheaper rate but nothing they could do. Probably won't rent again.

Paul Jr. D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota D. 
Évaluation :
5

Excellent customer service they were very helpful and knowledgeable

CASSANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele R. 
Évaluation :
5

Good experience with staff and storage unit. There is a lift if you have a unit on the second floor. Drive up and load, which is perfect. I would use this location again and have already recommended it to others. Merci

andrew l.  |  Expérience générale 
Évaluation :
5

All my stuff got moldy and had to be thrown out.

Jeff P.  |  Expérience générale 
Évaluation :
5

I messed up by locking the truck door and dropping the key before I did the on line check in. Maybe ensure customer is aware of the need for km reading and pics during drop off.

DAVID B C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Maria B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICE M S. 
Évaluation :
1

The people were super friendly and helpful! Location was remote and having to go to someone's home to pay was somewhat strange and unusual……? Not to mention the terms we agreed to when we rented the uhaul, we were called 3-4 times about if we were still coming to pick it up, etc. Annoying.

Nicholas B. 
Évaluation :
1

The truck stank like something dead was in it. The back of the truck was caked with mud and dirt.

Salena C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
4

The drop of was smooth and quick.Not one issue.

Roger H P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Neary B. 
Évaluation :
5

Bad smell in cab. other than that great service.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID WAYNE D. 
Évaluation :
4

Truck 3383 has a defective park lamp circuit on its 4-pin trailer connector. The 7-pin trailer connector is OK.

LESLIE N C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN WESLEY O. 
Évaluation :
5

4 x 8 trailer was clean and in great shape, good tires. Staff were helpful and courteous. Thanks

WAYNE W. 
Évaluation :
5

The attendant was very professional and helpful. The trailer was clean and well-maintained, and pickup and dropoff were seamless.

Gerald Julian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX WILLIAM J J. 
Évaluation :
4

You should offer partial daily rates, and include100 free KMs. I use haul every couple of months and it's annoying I pay more for mileage than your advertised $20-29 rental rate. That rate is simple a deception. My $19 rental for 4 hours cost me $100. I might consider an alternative next time.....

Anthony M. 
Évaluation :
1

The truck was extremely noisy due to a exhaust system leak. Associate said it wouldn't get fixed. Also, he was annoyed that too many customers were showing up at closing time. Also, the fuel surcharge is beyond ridiculous. I paid $128 for 18 litres of fuel.

Fred D. 
Évaluation :
4

Update your systems very slow.

philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

s/o

Darren Neary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul wadland A. 
Évaluation :
5

The van wasn't immaculate but it's a moving van. The two young men who served me were Harrison & Brandon, I believe. They were so courteous, I am completely satisfied with my experience.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgans F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul wadland A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine P.  |  Expérience générale 
Évaluation :
5

Service was fast and friendly. Equipment was a pleasure to operate and the perfect size. Very pleased.

FRANCIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J H. 
Évaluation :
2

Received the truck with 3/8 tank of gas. Had around 200 km round trip so unsure of the gas efficiency of vehicle so decided to put 80 dollars gas in tank. Once use of vehicle was complete I had returned the truck with over 5/8 tank remaining thereby leaving me out around 40 dollars of unused fuel for the next customer. Should be receive full and return full. Will not use the service of U-Haul again but will use competition instead. Vehicle interior could have been cleaned as well, some trash items left behind from last rental. Upon pick up, keys were just handed at counter, customer had to find vehicle and do inspection himself of any apparent existing damages so as to not be charged for anything not detected from last rental. Would not recommend U-haul or use in future.

Barry R. 
Évaluation :
3

Did not receive an electronic copy of receipt.

Jean-Marc C. 
Évaluation :
5

The Lady and Gentleman that I had the pleasure of dealing with at this location were professional, knowledgeable and pleasant. I can not think of anything thst is needed to improve their performance or the quality of the equipment.

Agnes H. 
Évaluation :
3

I couldn't get the truck I wanted at my location so I had to make a round trip to the nearest city the only gd thing was that they gave me a truck and some extra miles

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Bien

Alfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D C. 
Évaluation :
5

The young man that served me was very kind and helpful

Juanita J. 
Évaluation :
2

I returned the truck at 730 pm and the area is VERY dark unless you park right next to the building. It took me more than 30 minutes to return the truck using the online app. Internet reception was terrible and I was so frustrated when done I could have cried. Note to self: drop equipment to Kenmount Rd or return during business hours if possible. Having said all that, I rented 4 vehicles in total over the past 3 weeks with very positive experiences. The truck I returned last night does it run well and there is a floor hatch that springs when you walk on it. Dangerous trip hazard.

Elaine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Cassie R. 
Évaluation :
5

Fantastic spot. Much better than the larger spot on Kenmount Road. The guy there gets you on the road quickly and knows his job well.

Cory C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Rien

Terence M. 
Évaluation :
3

have vehicle half clean.have the vehicle with more than 1/4 tank of gas.full of bugs all over the windshield.terrible had to take home and hand wash.truck was obviously been driven across the island.dried mud on floor.

Pat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron Craig P. 
Évaluation :
5

Rien

Clayton M. 
Évaluation :
3

The cab of the truck was really dirty when we got in it. When returning the truck, one of the questions I was asked was if the truck is clean after I left it and had to take a picture of someone else's mess. Because it was after hours I couldn't talk to anybody and I was concerned that I would be charged for it. Normally I don't write reviews like this and I wouldn't mind it so much but with COVID-19 happening and with the amount of dirt that was in the cab, there was no way the truck was sanitized or cleaned in any way after the last person used it. There were coffee or other drinks stains and the steering wheel and any buttons were sticky. The man working there when I picked it up was very nice, and other than the fact it was really dirty it did what we needed it for. This is just a reminder that with COVID you should clean the cabs of the trucks before giving it to another person. Thank you for your time!

Cassidy J. 
Évaluation :
1

The Km's need to be checked with the client. I was over charged significantly and had no recourse. Terrible service. Will never rent with you again.

Patrick D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

helen N. 
Évaluation :
1

Hire someone else. It's a really unprofessional experience with the guy there mumbling, fumbling, confused, and making the process take a really long time. I've used the Kenmount Rd location many times and they are pros! But this Paradise location is in need of serious help.

Kieley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason G. 
Évaluation :
2

Reservation process very easy. Storage unit was not shoveled out and I had issues opening and closing storage unit door.

FAYE F.  |  Premières impressions 
Évaluation :
4

fast and friendly service. very helpful

Privacy R.  |  Premières impressions 
Évaluation :
4

The ground is very unlevel for turning around a vehicle for the back lot of storage units. Other than that, amazing facility. Love the elevator!

Privacy R.  |  Premières impressions 
Évaluation :
3

Bien

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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