Customer Reviews for R&M Variety Shop
(Concessionnaire U-Haul dans le voisinage)

188 évaluations

1001 Maclay St   Harrisburg, PA 17103

(717) 260-3577

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 9h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(717) 260-3577

1001 Maclay St
Harrisburg, PA 17103

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 9h pm
  • Dim : 10h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was fine, but I rented moving blankets and they were filthy and several were damp to outright wet. Unacceptable!! Long checkout process. UHaul is a side business for this very unusual store. I would discourage everyone to pick up a UHaul from this location.

JACOB M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KURTIS I. 
Évaluation :
3

Deep clean the cabs and area around the trucks

Aidan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

I would only recommend this location if it's in close proximity to you where ever you live.

Kiara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC T. 
Évaluation :
5

Interior of van was filthy.

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHIT M. 
Évaluation :
5

Great customer service!

Tina H. 
Évaluation :
1

Parking lot was full of litter and debris. Also, the U-Haul truck cab was dirty. I don't think that anyone looks at them here and / or cleans them. they just assume that people are leaving them clean.

James H. 
Évaluation :
5

keep the smile and a good job

Gladys K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JABRIL M. 
Évaluation :
1

The van had snow and ice on the hood and windshield. The running board were icy. The tire "low pressure" light was on at the time of rental. All safety issues. Would never rent from this place again.

DONALD S. 
Évaluation :
3

Equip all your Vans with all-weather tires because the van I rented was terrible in the snow I had no traction I got stuck three times

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
4

Girls were wonderful both morning, who took the time to explain everything in detail and at night too. Unfortunately equipment was dirty seems no body cleaned it after the drop before I picked it up. Maintenance was not good.

EDNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATRICE H. 
Évaluation :
3

We dropped off after business hours.

Shaun S. 
Évaluation :
3

The truck smelled like someone had smoked in it and there was broken glass in the cup holder so I would just suggest better cleaning next time.

Rachel L. 
Évaluation :
1

Cars don't have gas. They should be at 1/2 tank when you get them normally. These ones aren't and they make you pay for gas and then if you don't return it at a 1/2 you get charged 30 $plus the price of the gas to fill it to 1/2 a tank which is at least 20 gallons to be clear

Crystal H. 
Évaluation :
4

This location was fine - but my overall experience was not the greatest. We ended up going from the first location we scheduled the rental to a second location only be sent to this location where we finally picked up a truck.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prakash M. 
Évaluation :
4

I ordered my truck in new Cumberland and day before said they could have one. This location was out of my way for travel which added more miles that I don't think I should had to pay for

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jazzmine C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
2

I have rented many uhaul in my life and that rental was by far the dirtiest I've ever had. I will not be renting from there again!!!

Alena G. 
Évaluation :
1

Paid for a utility and furniture dolly at 2 x 7,00 $. Never received the furniture dolly but it was still included in my final bill even though I reported it to customer service immediately upon pickup. The lack of dolly cost me 30 minutes in moving time.

Chad W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keon W. 
Évaluation :
1

The cashier was rude and didn't direct me to where the van police

Shanelle F. 
Évaluation :
5

I was given excellent service. I had a problem with one of the trucks and customer service rep immediately exchanged the truck and gave me a significant discount for having to return the first truck.

YAHAIRA V. 
Évaluation :
4

We were there to pick up at 10AM when the store opened...but they opened tem minutes late and then had computer issues so it took us about a 1/2 hr to get our rental...even though I had done most of the check in on line the day before. Other than that everything was fine, good prices and the employees were polite.

Steven M. 
Évaluation :
4

The employees were very helpful and overall I am very happy with the service I received. The only improvement I can recommend is to replace the printer because it malfunctioned and I had to wait an extra 15-20 minutes.

CENK S. 
Évaluation :
1

Store staff weren't wearing masks.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
4

Speak up when addressing the customer.

Carol A. 
Évaluation :
5

The Staff was friendly, professional, and helpful. They answered all my questions and was willing to help if i need additional assistance. I HIGHLY RECOMMEND THIS LOCATION.

carl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
3

A little better advertising inside the store to inform you that you are in the right location. There was a sign outside but since this was also a variety store a few indicator signs inside would be nice.

Rachel W. 
Évaluation :
2

I don't know if it was the location or your website, I was under the impression I was getting a 1995 rental plus a 10 $Insurance fee. When I selected that I would have the vehicle approximately 4 hours know where did I see that this would increase my rate. I was charged 0,69 $ a mile which I don't recall if I saw on the website. The folks were courteous and service was fairly quick, had to wait in regular Store LINE rather than dedicated rental line. Just not my kind of place a bit to inner-city for me. I will go to the other Harrisburg location or / 2 Camp Hill /new Cumberland when I need a truck in the future

Karen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kerry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoran H. 
Évaluation :
2

It was in a really sketchy neighborhood in a really sketchy discount store.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
2

Staff were not wearing masks despite it being required in our state. There was a tremendous wait for both picking up the truck and dropping it off. Overall, there was no customer service and zero concern for customer safety during the pandemic. The staff did have a plexiglass screen in one area but my entire transaction did not occur behind the screen. Will not return.

Katherine Z. 
Évaluation :
5

Your computer system runs slow

Karen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Della S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnta B. 
Évaluation :
3

We went to pick up the truck and was told the gas was in between 1/2 and 5/8 no-one came out to check it we pulled off the parking lot and saw that it was actually In between 3/8 and 1/2 the lay said they got them from anther location and they don't check the tank and of course there is nothing they can do

JACQUELINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANERYS F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kecia C. 
Évaluation :
5

The service was excellent no problems

MASHELL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherae A. 
Évaluation :
3

Customer service was great they were very friendly in the location!. The only problem I had was I got the wrong truck I was givin a cargo truck instead of a moving truck after the associate and I spoke about which truck I needed I didn't notice till it was at the moving site. other than that everything was great

Jai H. 
Évaluation :
4

Your UHaul App is messed up!!! Messages sent are confusing and repetitive. I got text sent to me at 1:30 AM and 2:30 AM. System insisted that I create UHaul account which was useless for my checkin...GET RID OF IT. Speaking with individuals were much better.

Mary H. 
Évaluation :
1

I was treated extremely poorly and rudely! I demand a refund and plan to sue.

Todd L. 
Évaluation :
4

The store is full of so much stuff. It's hard to determine where to check the truck in but after I went up to the counter and asked where I can check the truck in someone came right to me and went out and checked the truck in.

Michele R. 
Évaluation :
4

The truck I was in was in serious distress. Something was wrong with the engine. Please do not let this truck be rented out again.

Sara P. 
Évaluation :
3

Mass confusion. Emails not received, dealer opened 45, or more, minutes late then closed for the day. Dealer knew I had a 60 mile trip but truck had less than a quarter tank of gas. I had to 20 $of gas in it just to finish my move.

Jack K. 
Évaluation :
3

The passenger side mirror was severely cracked which made the drive difficult and unsafe. Also there was barely any gas in.

ASHELY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol S. 
Évaluation :
1

You guys over charged my debit card 200 $and that wasn't the amount that was supposed to be on hold. Needs clarity on what exactly will be charged

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen M. 
Évaluation :
5

Everything was on time cashier were friendly and courteous

Charlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arleen B. 
Évaluation :
5

Very knowledgeable and friendly customer service. Truck was clean and waiting on me when I arrived.

Elizabeth F. 
Évaluation :
5

A+ Service

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jajuan W. 
Évaluation :
5

The customer service was great. Très sympathiques et professionnels.

Daniel H. 
Évaluation :
5

Very fast and easy transaction, will rent from this location again.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Everything was fine

PHYLLIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W. 
Évaluation :
5

They r helpful

Chandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stherling P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Good service ????????

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arcelia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarai M. 
Évaluation :
5

make sure all items are out of vehicle. There was a bike seat in the far back corner i did not see until i had picked my furniture.

Kimberly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
5

Continue on

donna E. 
Évaluation :
5

I wouldn't change anything about services at uhaul, customer service was awesome and very quick and respectful.

Catasha M. 
Évaluation :
1

Very slow at getting me checked out. Too young people working at the checkout Clearly were not trained properly in handling customers. Very hard to differentiate between a U-Haul store and a variety store .

sam R. 
Évaluation :
4

I saw negative reviews on this U-haul store and was hesitant to use them, but the location was perfect for me. So, I gave them a try. I am so glad that I did! The staff was nice, the store hours were such that it allowed me to make my move and return the truck before the store closed (at 9 pm). Even though I did not return the truck with enough gas, they gave me the opportunity to take it to the gas station to put in the required amount of gas. This saved me money! I like the fact that they take a picture of the mileage and gas gage (as did I). This prevents arguements and misunderstanding. Overall, this was a very good experience.

Tamera C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean Pierre D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
1

Send them somewhere else. People really lazy and too busy selling their products, not helpful at all

David H. 
Évaluation :
1

First truck they gave us was infested with roaches, replacement had problems with the ignition. Desk staff was ok, just slow service.

Barbara F. 
Non reviews have been submitted for this location.

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