When I got to the store at the reservation time, the clerk told me that he had no truck for me. We spent 30 minutes discussing options and him making several calls to other people to try and track down a truck for me. Although I appreciate the effort to find me a truck, there should not have been the error to begin with. I was not offered anything for the inconvenience.Kyle S.
Customer Reviews for Ray Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Derrick H.
Great experience overallNathan M.
Just including the dolly when you pay for it. :(Rosemarie T.
Le client n'a pas laissé de commentaire.David C.
Everyone was so helpfulGina C.
Really nice guy that helped me, trailer so clean ut looked brand new. Very knowledgeable and friendly.Daniel C.
Le client n'a pas laissé de commentaire.JohnF R.
This is the second time in less than a month that I have rented a U-Haul from this location and I will never use another location. So friendly and helpful!Lisa B.
The truck, smelled like a cigarette ashtray. Couldn't adjust the outside mirrors. When I returned the vehicle the attendant didn't seem to care.Joe J.
Le client n'a pas laissé de commentaire.Phil S.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.SAMANTHA R.
Nothing Everything Wes fineFRED H.
Great customer service. Fast checkout and return.Ronald L.
Le client n'a pas laissé de commentaire.Zhicheng Z.
I drove a total of 13 miles and filled up more than 2 gal of gas before returning it. The counter clerk didn't know how to process the return and said he would ask for help and that the receipt would be emailed to me. When I received the receipt, they charged me $24 for fuel charge. I am contesting the charge since I had filled the truck with gas at the same Quick Mart location.Billy R.
Le client n'a pas laissé de commentaire.Wayne N.
Le client n'a pas laissé de commentaire.Daniel S.
Excellent service every time!Edward O.
Everything was exceptional. Fast and friendlyRebecca D.
Le client n'a pas laissé de commentaire.Michael S.
The mileage rate I was quoted (0,89) WAS NOT the mileage rate I was charged (1,09). I understand wear and tear charges, but this is bordering on ridiculous.Michael A.
Le client n'a pas laissé de commentaire.TOMOCHIKA S.
I am confused about my bill, Ricardo assured me it was 19,99 for the rental and 1 dollar per mile, I went a total of 18 miles my bill should have been around 50. Instead it was 63 Ricardo was very nice and helpful but money is very tight right now for me because I'm moving. I need every dollar I can get. Thank you again.Steve M.
Simple check-in and out processAhmaad M.
Customer service was horrible, they did not hookup trailer like all other locations I've rented from, had to hook up equipment myselfAlberto R.
Le client n'a pas laissé de commentaire.DAVID B.
Always a great place to rent a U-Haul. Thanks!David F.
Le client n'a pas laissé de commentaire.Travis K.
I would improve the gas stationralph Y.
Le client n'a pas laissé de commentaire.Guy C.
Le client n'a pas laissé de commentaire.Leah E.
Le client n'a pas laissé de commentaire.Randall W.
Better communication. Call to confirm like they said they will. I had to call when I notice it was past 6pm and only for them to tell me that they didn't have the truck that I reserved a month and a half in advance. Thank goodness I called or I would have had an unpleasant surprise.Tameka H.
It would have been nice if the blankets that I paid to rent, but didn't use (and never took out of the bag) was refunded to me. I think it's stupid that something that I didn't use couldn't be refunded to me.David D.
Great customer service with a smileMike Q.
Le client n'a pas laissé de commentaire.Kevin S.
Customer service was terriableherb H.
The gentleman was very friendly and helpful. We have used this site before and we will use it again.George W.
the per mile rate quoted was not the same as the rate chargedRICHARD S.
Le client n'a pas laissé de commentaire.Gui H.
Everything was great. Ricardo is a wonderful man to work with.Thor F.
Excellent service by the professional working at this location! The truck was also clean and ready to use immediately. Great overall experience.KEVIN M.
No improvements neededDavid C.
Mr Torres at the Ray rd facility in gilbert was extremely apologetic and was concerned with the issues we had during our trip.Blair S.
Le client n'a pas laissé de commentaire.Stelian B.
U-Haul are one of the bestFARIS Y.
Le client n'a pas laissé de commentaire.Robert C.
Awesome to deal with. Would highly recommend!Michael S.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Rod S.
Le client n'a pas laissé de commentaire.Steven A.
Easy to use service. The vehicle was clean and easy to drive. Great customer service at the location.Cole M.
Le client n'a pas laissé de commentaire.Jerry J.
Le client n'a pas laissé de commentaire.Michael O.
Our move went smooth and truck ran well in 111-115 tempsDonna G.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Noble M.
Le client n'a pas laissé de commentaire.shang Y.
They told us it is ok to leave the truck half fueled, but never explained that they will charge us $168$ for it! I could've fueled it much less than that. I am very unhappy with UHALL that put the reservation on their website, but it went through third party. And zero customer service from Uhall. I was 2 hours on the line, waiting , no response. I chatted with an agent, no helpful outcome.ROMAN M.
Easy to rent, very nice..highly recommend 👍Trang P.
Rey was kind and helpful. It was a great experience. Merci.Margaret O.
Both gentlemen were super nice and friendly and very helpful. Very easy to pick up and return the vehicle with no problems.Julie M.
Had a reservation at a different location. The lady was super rude. There was No truck waiting. Had to pay a lift to take me to the Ray Quick Mart location. Nobody at U-haul seemed to care about the 3 extra hours of inconvenience and extra expense to get something I had a reservation for. Horrible experience! I will be leaving individual yelp reviews too.Michael T.
Le client n'a pas laissé de commentaire.Don J.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.ray M.
Please send a clear receiptJonathan D.
Le client n'a pas laissé de commentaire.Kari L.
Thank you!! Very nice people. I accidentally ordered the wrong trailer and the worker tried helping me get the right one. Very helpful.Michel A.
Staff and site were well prepared and accommodating before, during and after the rental.Gregory P.
Very helpful, personable and a pleasure throughout the whole process. Truck was ready and return was just as seamless as the rentalRussell H.
The employee who helped us could not have been nicer. He was so courteous and helpful!Sherry B.
Le client n'a pas laissé de commentaire.Bob W.
Horrific experience. Truck had steering wheel stuck in 9-10 o'clock position. Trailer was not asked for and I was forced to take it because you gave away my 26' truck. Truck began shaking violently during day 2. Would like a full refundPaul S.
We had do downsize from a 25' to 20' due to mechanical issues but we made it workKimberly M.
Le client n'a pas laissé de commentaire.Richard C.
The truck that i received had hot air conditioning. It was very uncomfortable the whole time living in AZ and moving in the summer.Joleen J.
Very kindJesse S.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.jOHN G.
there was some trash still in the truck!PHILIS A.
Outstanding serviceRUSSELL F.
Le client n'a pas laissé de commentaire.Ken M.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.Jan B.
They refused to do a walk through when I dropped off and then claimed the fuel tank wasn't at the level received, then charged me $18, claiming it was 1/16th lower than it was as received.Bradley L.
Le client n'a pas laissé de commentaire.Nathan K.
The manager was extremely helpful. I will move my business of renting trucks to him immediatelyKevin D.
Used 26 inch truck and it was awesomepenchal L.
Le client n'a pas laissé de commentaire.Leocadio M.
Nothing everything went very wellJohn S.
Customer service by Rey was very friendly and pleasant.Judy J.
Le client n'a pas laissé de commentaire.Derwin A.
Super friendly staff, fast rental experience, my third time using this location and I will again!Robert V.
Le client n'a pas laissé de commentaire.JORDAN M.
Le client n'a pas laissé de commentaire.Tarsha H.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.EARLONZO H.