Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

2 250 évaluations

Bay 100 4770 Riverside Dr   Red Deer, AB T4N2N7

(403) 352-8924

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: 9 am–12 pm

Services dans cet établissement :

Pour nous contacter

(403) 352-8924

Bay 100 4770 Riverside Dr
Red Deer, AB T4N2N7

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: 9 am–12 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

No room to get out of my truck driver side after backing up to the trailer. Trailer had inches of clearance from other trailers. Moved 2 to get room to back up to trailer no help finding trailer or backing up to it. Started the rental out with … Rental booked for noon got there at 2 minutes after noon. sign on door said gone for lunch back at 1 Never again from this red deer location Ever !!!

Tom L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W 
Évaluation :
4

Along a trucking route so it was easy to navigate the 26' truck (34,5 feet total) to, with tons of space on the side street for parking

Gordon K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noureddine S 
Évaluation :
4

No improvement needed.

TOM M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyle F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olga H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omuk L 
Évaluation :
5

Rien

William C 
Évaluation :
5

Very good service for reed deer river side Uhaul rental owner👍

jagtar b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Y 
Évaluation :
3

Sweep out the back of the U-Haul.

Daniel J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M 
Évaluation :
2

We did not receive a pad lock and were not given validation/instructions of what was needed for the drop off.

Joshua B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmytro T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy S 
Évaluation :
5

Customer service in office was greta. Vehicle was not clean, interior and exterior was dirty. Engine light was on immediately when starting at business. Vehicle was noisy while running.

Bradley T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney M 
Évaluation :
1

I was over charged for a day and charged for things I didn't use. I will not be recommending using this location and won't be using in future.

Tammy M 
Évaluation :
5

Front wheel tie down cinches were in very bad condition and one was almost impossible to use until I sprayed it with silicone.

Dale W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

llyod s 
Évaluation :
5

It’s good

Carson P 
Évaluation :
1

Charged way too much for fuel.

Joseph J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahesh M 
Évaluation :
4

The guys are very good

Mark G 
Évaluation :
3

The windshield was cracked and we were not made aware of this at pick up, the sun was shining directly on the truck and we did not notice it at first. My son just got in the driver seat and drove to our rental car drop off. I noticed the crack when I got in on the passenger side of the vehicle where the crack was. We were so concerned that we drove back to the rental place and we were informed they were aware of this damage. Not optimal in my opinion. Also it could be mentioned what type of gas is required to fill the vehicle for people who may not be familiar with the type of vehicle. We were also advised that the vehicle was new and had not as yet had its first maintenance, so why would we think the windshield could be cracked.

Beverly P 
Évaluation :
5

Very Helpful, went out of their way to accommodate us

Jamie W 
Évaluation :
5

Great Service

Jamie W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vince B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M 
Évaluation :
5

This is the best U-Haul team in North America

BADARA B 
Évaluation :
5

Nothing.

Luis R 
Évaluation :
5

Drop your rate per kilometre. Seems a bit excessive. Will shop around next time I guess.

kevin s 
Évaluation :
1

The men there were rude and dismissive to their customers. One guy yelled at a customer over the phone while the other guy was being rude to me. Horrible customer service!

Tia D 
Évaluation :
1

This U-Haul outlet they Scam people. This people they don't explain what are the changes they including in my agreement, they just print the agreement, i noticed that i have over charged for the coverage and I inquire about it, they simply says that they can not change the agreement now. You have to clearly inform to the customers what are you including in the agreement. YOU GUYS ARE THE BIG SCAMMERS. Highly recommend, please do not use this u-haul dealer. These people are the very big scammers. You guys please Learn to talk to the customers. First learn what is customer service is? Go check you google reviews. First time am seeing reviews like this. Better to chang this people or close this location down and send them home.

Arjun J 
Évaluation :
1

Was made to pick it up in a city I don't live in, lots of hidden fees at the counter , the people behind the counter were not friendly. Didn't even smile. Moving is stressful already then you have to deal with all of this.

Holly R 
Évaluation :
4

Oil change needed according to the dash. I put the gas back to where it was and still got charged for four litres. This was my first time using u haul but was warned by friends this us always the case.

Mark L 
Évaluation :
3

Get more polite staff

Haley N 
Évaluation :
5

Good service

Andres S 
Évaluation :
5

My experience with U-Haul was absolutely fantastic! There's nothing that I would change to improve upon it. The customer service was over the top, which is amazing in this day and age after Covid it's nearly impossible to get customer service. Kudos to U-Haul keep it up. Merci encore.

Claude L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alper T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L 
Évaluation :
5

The staff at this location were fantastic in every regard. They were extremely helpful, polite, and quite witty, which I greatly appreciated. 5 Star service was provided in all regards.

Murray H 
Évaluation :
2

Don't use online

Dwayne W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuriy P 
Évaluation :
5

Great service!

Arnold K 
Évaluation :
1

This is my second time dealing with this location. The first time was 3 years ago the man did not tell me about the drop off box's as he took a personal phone call and would not give his full attention to us. The following return day I got a stern phone call stating that they had difficulty locating the key. Yet my husband has moved with uhaul many times before so he knew about the key drop off and the key was placed in location. This time I rented the staff was also very difficult. Their phones are rarely answered. They have 0 signs indicating they're away. The staff was beyond rude when pick up was made stating that they're on lunch and being called is annoying. Yet the number that called them was not mine. The angry tone and attitude is beyond what you would expect from adult. Please pay attention to when they attach a trailer to your truck as it is baffling that safety is not a concern when doing so by staff. Proper safety foot wear protection was missing from employee. Also when they attach the trailer they do not follow the Albert regulations and the employee do not care. Multiple complaints from this location from the uhaul cite and google reviews. Uhaul do a deeper dive into your representatives.

Isabella M 
Évaluation :
1

Rob I think is the owners name. He is a despicable person. My reservation was for 10am. I'm not a confrontational person at all, but I mentioned that I had a text confirmation and he basically told me he doesn't give a f*** what time my reservation is for. I ended up asking if there was any alternative options (as moving day is a big day and I had people waiting). He rented me a bigger one, spoke down to me the entire time. I even got the pleasure of watching him speak down to another couple that was in there. No direction or insurance offered - I had to ask. I could go on. It was terrible. I've read the Google reviews. There's even posts of Red Deer Facebook groups about how awful he is. U-Haul, I would highly recommend looking into this person and putting more care into your customer service. We all get dealers make you money, but these type of people taint your name. I truly hope someone higher up will do something about this.

Haley K 
Évaluation :
5

Great service, nothing to improve. All run really high level

Dmytro Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M 
Évaluation :
5

Na

David S 
Évaluation :
2

the drop off location charged me 50$ for gas even though i brought it back with above 1/4 tank? not honest. I would not do business here again because of this.

brent c 
Évaluation :
5

Good friendly staff

Chris W 
Évaluation :
3

Although it was told in my contract was in a time crunch they should've specified clearly that you have a km limit when driving. Not their fault but when booking the uhaul it wasn't clearly brought up a km limit. If this was I would've booked through a location closer to my area!

Dylan R 
Évaluation :
3

The first trucks battery was dead and then the second one worked fine. He never told me the dolly was outside the door and I had nothing to use. I couldn't go back as I was moving out of the city. He was the only one on at 9am and had a huge lineup.

Darlene B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul V 
Évaluation :
5

Do not believe the U-Haul website "apparently" ALL reddeer locations require either a cash $300 deposit or a cc. It doesn't say that ANYWHERE in a contract. THIS STATEMENT IS NOT A DIG TOWARDS THIS LOCATION. Everyone that works there is just FRIGGING FANTASTIC!!

Erin F 
Évaluation :
1

Rude costumer service

Nolan D 
Évaluation :
1

Get rid of the workers at the U-Haul red deer in river bend. I have never had someone be so rude to me especially over the fact I was renting a trailer. And on top of that I tried to go grab a cash security deposit and by the time I got back to U-Haul the guys left and closed before I could even get my trailer. This was 50 minutes before closing and I was only gone for 10 minutes. The older guy there really is a horrible person and seeing how he treats people he really shouldn't be working there. I almost got into a fight with him because he was so condescending and rude. Why would you want to employ anyone like that in your right mind. Either way this U-Haul sucks and I would never go there again. Worst experience ever

Kieran R 
Évaluation :
5

Very helpful thank you

Danny B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine S 
Évaluation :
5

Great service

Michael D 
Évaluation :
4

Customer parking was limited. I asked to change the truck size and the counter representative did an excellent job of accomodating my request.

Pauline H 
Évaluation :
5

Very high-quality and professional, excellent service, recommend, Super 👍

Denys K 
Évaluation :
4

Honestly not bad. Got the service I was looking for at the price that was presented. Just make sure you read the contract so that you understand the obligations you need to fulfill before returning the vehicle.

cody f 
Évaluation :
5

Great service, great product and great people!

Teaken M 
Évaluation :
1

The staff are rude and not helpful. I have rented from the Gasoline Alley site and much better but they didn't have the trailer I wanted.

Kevin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prabhjot s 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PARTH P 
Évaluation :
5

Was after-hours, called Uhaul and got everything sorted out. All went well.

Kevin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M 
Évaluation :
3

-No off street parking just have to park on roadside. -Staff didn't come out to check over vehicle or clean it off. -Charged for coverage we didn't want. -Think we got charged more kms than actually used.

Ron A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

penny p 
Évaluation :
1

I went in and booked a truck 4 days ahead of time. When I went to pick it up they had a van waiting. When I told them of their mistake they switched me to a truck and said it was just outside around the corner. It took me awhile to find it as it was parked down the street. The gas tank was half full and it hadn't been swept out. They wanted me to fill the gas tank up when I returned it but I only drove it 8 km. I only put in $25 as I figured that was all the gas I used. So after all the costs I paid $75 for 8km - a far cry from the $19,95 advertised on the truck advertisement

Grant W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

char w 
Évaluation :
1

The fuel reading on the contract was wrong when I checked in. It was reported to the desk attendant when I checked out, with photos of the before and after gauge showing nearly zero movement. I was told, not to worry about it, implying I would not be charged for the fuel because of their error in paperwork. Instead, I was charged a $25 fuel charge and wouldn't have caught it if I hadn't double-checked my bill when it was emailed to me. Definitely get photos before you leave and make the adjustment on your contract before driving away.

Lynda H 
Évaluation :
5

Very friendly nice would definitely recommend all equipment was tip top

Micheal B 
Évaluation :
5

The customer service was excellent

STEVEN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladyslav K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie B 
Évaluation :
2

I’m face very high charges with u Hal @19,99 per day

Chirag U 
Évaluation :
5

Good service

Raeed A 
Non les évaluations ont été soumises pour cet établissement.

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