Everyone was so nice and helpful 😊Renee B.
Customer Reviews for Redwater Esso
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Redwater, AB T0A2W0
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 5h am à 10h pm
- Sam : 6h am à 10h pm
- Dim : 7h am à 10h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shawna G.
Hitch and electrical harness information should be available - the supplier had no idea what I was talking about. This supplier also did not have enough furniture blankets, even though I prebooked online and called ahead of time. The 2 that I received should have been gratis as I had to go to another dealer to get 12 for the $20. That being said, this was the only dealer that had the trailer that I needed, when I needed it.Ronald C.
Trailer was buried in snow, all the strapes and chains where frozen and hard to find, running boards fell off and where not secure.Julia F.
The truck was not washed. There was a buildup of ice and snow on the vehicle that made it difficult to even open any door. The truck was sitting outside in -30 plus weather and barely started. When I came to load up I had to use hot water to thaw the rear door latch before it would open and in all the experience was more difficult than it had to be even in the extreme cold. I inquired of the staff if they considered moving a vehicle into an empty wash bay before a rental to avoid such problems in the future. I was less than satisfied with the answer.Andrew W.
Le client n'a pas laissé de commentaire.Kim-Ann R.
I lived in red water at the time of this reservation and initially the U-Haul website only showed Ford Saskatchewan as the closest locationâ€¦ Due to a glitch red water location is not on the websiteâ€¦ I drove by the red bar location and noticed there were trucks thereâ€¦ I had originally reserved from the Fort Saskatchewan location because the red water location was not on the websiteâ€¦ I approach the clerk at the location and he stated there were trucks availableâ€¦ So I had to call and change the reservationâ€¦ which took a long time on the phoneâ€¦ When I went to pick up the truck it seem to take a long time, almost 30 minutes to get the truckâ€¦ When I had already changed the reservationâ€¦ Then I was charged an additional $17, For some reason I don't even know and can't pull up on the website or reservationâ€¦ When I had already pre-paid for the reservationâ€¦ another thing I did not like was that the representative from one of the moving companies was able to add an hour to my reservation without my knowledge and then calls me after and says by the way we charged an extra hourâ€¦ I was not happy because the two helpers that were there were very slowâ€¦ So my overall experience was a three out of fiveâ€¦ One other thing I would suggest is to know how many litres of fuel the truck holdsâ€¦ The truck was 3/4 full when I went to pick it upâ€¦ I'm not sure why it was not full at the time of the pick upâ€¦ I brought the truck back with a little more than 3/4 fullâ€¦ The truck was good it was a Fordâ€¦ Better than that Chevys or GMC from previous trucks that I have driven before from you allâ€¦ Personally I would like my $17 back and the hour from the moving helpâ€¦ As I felt I was taken advantage ofâ€¦Daren G.
The fact that our pick up location was changed at the last minute from Fort Saskatchewan to Red Water was frustrating enough because of our tight timeline. But then we were told that if we don't return it to that same location we would be charged a fee. Our new home was now about an hour away from Red Water. Then on the day of drop off we were 45 minutes late to drop the trailer off and they were prepared to charge us another full day. They did refund the charge for the â€œextraâ€ day so that is one good thing. But I will never recommend uhaul to anyone I know and I will not be using uhaul again.Mark S.
Check uhaul for dirt and damage, cause we're pretty sure it wasn't checked.And the employee was rude to Andy when he took it back, thank youAndre B.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Nancy S.
Very good people to deal with.Terry T.
Le client n'a pas laissé de commentaire.John H.
Have a more thorough check of the vehicle done after someone drops it off. There was liquid splashed all over the cup holder and up the side of the center seat. There was muddy footprints on the floor of the cargo area.Robert Victor S.
Supply packing blankets and ropesangela M.
The service was friendly and easy, all my questions were answered promptly and the truck worked well.Robert K.
Everything from calling in( the friendly service ) to picking and dropping the U-Haul back off ( the two people were also very pleasant and helpful ) were excellent ! Thank you ! Noreen.Noreen L.
extremely annoyed that i had to go 1 hour away to pick up a truck i reserved over a month in advance. you can see what date and time a person reserved a truck for, you should have it ready for them at their desired location and time.Matthew J.
It took 20 mins to drop off the unit as she could not find the us in the system! I think this is on uhaul not the agent. Rented unit with half a tank filled to 3/4 tank as it wasn't registering properly and it is what it is. I got charged 0,36 cents extra for mileage . Wow just not impressed at all !!Cody L.
Because of the ice build up on back door could not open it. Had to use a pry bar to break ice free to lift door open.Dwayne W.
Le client n'a pas laissé de commentaire.laura M.
Booking on line is a completely not user friendly. Customer service was great at that place. They didn't have any printer paper to print out contract.Rob P.
Offer insurance on the vehicle during the pre-registration process not at pick up.Richard C.