We were quoted 0,99 km for mileage but then they tried to sneak the mileage rate in at 60 % higher and charged us $1,59 for mileage. Still waiting for a response from them on getting our money back for the overcharge Otherwise not too bad. We took pictures of the scuffs, scrapes, dents that were not on the pictures we got, and hit the dispute button to upload the pics before we left So far no other issues
heather B.
Redwater Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Redwater, AB T0A2W0
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Tight space to maneuver a 26ft u haul
Nicole F.I will never use u-hail again because of the territory manager named John. I asked for clarity and an adjustment to the contract as it was shown in KM's however they said it was actually miles. When I asked John to make the adjustment he said he wouldn't and that if I didn't like it “…don't take the truck then.†Here I am in Redwater Alberta, the middle of no where, and John is telling me to take it or leave it. Unbelievably poor customer service and taking advantage of someone like that.
Kyle L.Classic bate and switch pricing. Absolutely unethical business practices. Fuck you Uhaul. I will never be using or recommending your services to anyone. I will actively encourage whoever I can not get tricked out of their hard earned money by you.
Jeremy C.Ensure the worker actually checks equipment prior to renting. I was in a time crunch and didn't have time to continue to go into the store to make complaints. Fuel was lower than it was supposed to be which worker complained and made me put in more than I was given. Poor customer service.
Krista H.