The day I rented it the lady said the tank was above half, and to b honest I didnt really look. She also told me to bring it back at 4, and I ending up keeping it another day. I called today to c if it was possible to keep it till sunday I had already prebooked for sunday. When I called he said I couldnt and to bring it back by 4. I was there right at 4, and he said that I should of brought it back by 1 so I got charged for being over the time, and to find out I was able to rent it till sunday. Now I'm told I have to bring it back with over a half a tank even tho the day I picked it up its was not over half but a quarter full. That dosent even makes sense I'm being ripped off but because I needed the truck I couldnt say anything cause the person today would have lied and say I couldnt have it. Iv used uhaul over the yrs, and this was the most unprofessional interaction iv had. I also am very upset if they r doing this to a single 60 yr old women how many others r they ripping off. I dont judge uhaul I'm just judging who u have representing your long standing company. If look at my text message it will back up the conversation. I felt with two people and they both lied and manipulated me. I put 20$ in the tank today, and that's twice as much as what was in there and now I have to bring it back at over half way. I hope u take all the information in and it can b resolved. Thank u for your time on this matter. Connie Taylor
Connie T.
Redwater Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Redwater, AB T0A2W0
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The lady in Redwater was super knowledgeable and friendly and dropoff was very quick and easy Over all a good experience Thank you
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