Customer Reviews for Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

I always have a great experience at this location so just keep it the same great service thx

Évaluation :

5

Great customer service, quick service and clean vehicle

Évaluation :

3

I found the trailer to look well maintained with newer tires. It was a smooth process from pickup to drop off.

Évaluation :

5

Nothing right now

Évaluation :

5

It’s already good as it is

Évaluation :

2

The truck stank really bad like ass. literal ass. they charged me for 2 miles fuel even though I added fuel to equal 3/4 a tank just like when I picked it up. the owner of the shop is rude and mobile pickup does not mean contactless

Évaluation :

1

The guy at the desk made me wait while he helped customers who came in after me. He watched videos on his phone while checking me in. The truck itself had terrible alignment. The wheel had to be held roughly 30 degrees to the left to keep the truck straight, and the truck wobbled violently above 45 mph. It was a terrible drive.

Évaluation :

5

Great van. Excellent service.

Évaluation :

2

Don't allow customers to smoke in the truck.

Évaluation :

2

This location is scary. Located in a less affluent location, if I were a single woman returning the truck myself I would have not wanted to go there. Fortunately my husband was there with me. Also the owner, Ray, was curt to the point of rudeness. He did not want to speak with us and did not want to look at the truck (we took pictures of everything.) When we said we were returning pads, he gave us 3 bags and said he would charge us $1 per bag if they were not folded before being put in the bags. Is this standard? We didn't mind doing so but it was said in a very annoyed condescending way. Not a place I would visit again if given a choice. His attendant was young and polite but apparently could do nothing without his boss.

Évaluation :

1

Overall would not recommend U-Haul. They changed locations on us last min (booked weeks before) and then wouldn't accommodate the extra mileage cost. Would have gone with another group likely had we known the mileage to and from the location sooner. Manager never called back as I was told they would and then we called and she just yelled at us. Later the order was just cancelled by her which was never requested. Had to call back to get arranged. The day of the rental the truck was dirty, the app check out process stopped working at the end. Tried to call and got put on hold for over an hour to talk to someone. Can't sit and wait for this long when you are renting equipment for periods of time. Took pics of the issues and then finally got someone on the phone about 75-90 mins later who sent the remaining check out process about the trunk conditions and then refused to allow us to state original conditions as we "needed to take pics before moving the truck". If this is the case, then you need to have people available to help when issues come up with your apps in the moment and not hours later. Whole process was a headache and frustrating.

Évaluation :

1

I made a reservation 2 weeks ago for the closest location to me. To my surprise, I receive a notification a few hours later that the location has changed to one a few more miles away. I figured it would be fine as long as we had a truck moving! Well, literally the day before I am supposed to pick up the truck, I receive another notification that it's been moved to another location an hour away!!!! When I called Uhaul, the person couldn't help me so I canceled my whole reservation and booked a new one for the rice street location. This is upsetting! I bet this was all because the customer pays for mileage and not so much because of the availability!

Évaluation :

2

Truck was filthy. Steering was loose. Customer service was lacking, as person was concerned about my concerns. Truck was low on gas when received. I filled tank and barely used any gas, was not offered any type of compensation

Évaluation :

3

Uhaul has gone to hell. It's a joke!!!!! You send me to a location without a counter. Then I change my pickup to phone and I don't get a code!!! Then I get sent to a counter location!!! Put me behind in time!!! I'll use Ryder or Avis next time!!!!!!!!! What is wrong with Uhaul are you paying the CEO too much!!!!!

Évaluation :

1

Not over charge, I went 11 miles, was charged $38 for 8 gallons of gas & a $30 fuel service fee. I put 1 gallon of gas back in for the 11 miles I drove putting the fuel tank back up towards a quarter of a tank. I even took a Picture of the mileage & fuel tank under a quarter tank when receiving truck. When inside to show the tobacco store my receipt & they said it all falls on uhaul and to call them.. what a joke!

Évaluation :

1

A tobacco store is not the best location for picking up a 26 ft. U-Haul truck. There was not truck walk-thru or suggestions. Here are the keys, good luck. They did not have the rental blankets I ordered, which cost me money having to buy from stores and movers. Truck was clean, but I am not sure if the truck was in working order. I called for roadside assistance twice.

Évaluation :

5

Charge the properly by not charging them double like I was.

Évaluation :

4

Fill the gas tank closer to full when starting out.

Évaluation :

5

We were very pleased with the process. Quick, easy, and had us on our way in no time. Can't think of anything that could have improved the experience we had.

Évaluation :

5

The passenger's side mirror wouldn't stay in place.

Évaluation :

3

The air conditioning in the truck did not function at all. The employees were friendly and knowledgeable during the check-out/check-in process. People who are sensitive to scents might have an issue, but I thought the shop smelled lovely.

Évaluation :

2

The owner is extremely kind and was a pleasure to work with. Unfortunately, it was located in a dangerous area. We also were made to submit information 3 times and each customer service rep would say to do one thing and then eventually redo the online check is. It took us 2 hours. The truck never came with the requested equiptment as well

Évaluation :

2

Was a well maintained truck, and an easy check-in/check-out process. But was charged for 4 gallons of gas despite having taken pictures and proven the gas meter was at the same exact spot before and after use.

Évaluation :

1

Located in the hood. They sell tobacco products. Smells kinda bad. No internet connection so signing to take pictures of my ID was kinda a hassle.

Évaluation :

5

This location is the best fast friendly service

Évaluation :

5

Nothing, very professional will do it again at this location when needed , Thank You so much

Évaluation :

5

Abraham was wonderful

Évaluation :

2

I was scammed on the fuel charge. I took photo and video of fuel gauge and they said I didn't fill it to correct amount. The photo evidence proves them wrong. Don't drop off at this location.

Évaluation :

1

This location is within a convenience store. It took over 30 minutes to be helped because only one person was present. I had difficulty hooking the trailer up so I asked for help. The person was not sure how to hook the trailer up either. The hook-up didn't look/seem correct so we ended up going to a different location (the pick-up location we originally asked for). They help us with the hook-up quickly and we were on our way.

Évaluation :

3

Cab of the truck was filthy, smokey, and disgusting. We had to wipe it down ourselves to make it slightly presentable. The vehicle drove nice. The bed was fine. The property manager was friendly and nice but working by himself and trying to run his smoke shop at the same time. Was checking out the vehicle for well over an hour. There are so many other U-Haul areas around St. Paul, I will not be using this one again.

Évaluation :

3

Not necessarily a negative on the location, but UHaul in general. I did not reserve for this Pick Up location, I had picked a location on University Avenue, but was then sent details for this location instead. I had reserved 24 moving blankets, this location did not have enough of them on-hand so I still went to the University Avenue location to pick-up more blankets. I was also in communication with UHaul about participating in the Equipment Distribution program, but the pick-up location did not have the trailer that I was assigned.

Évaluation :

3

Changing the pickup location from where I had it to rice street tobacco made it inconvenient and more of a hassle than it should have been getting a rental

Évaluation :

4

quick and easy to return, no issues

Évaluation :

5

I didn't get his name but the man working in the Tobacco shop was SO FRIENDLY and NICE! He was very fast and helpful with the check in process. The truck he gave us was very nice and clean! I would highly recommend going to this location!

Évaluation :

4

accept cash

Évaluation :

5

Quick, excellent service from this neighborhood location. Will use them again in a heartbeat!

Évaluation :

5

Great place to do business.

Évaluation :

4

When your System is down go old school have people write there information so there is no wait. But they did try and they informed you.well got my vote

Évaluation :

5

The in side way dirty and the outside was dirty but overall not bad no damage on the cargo van

Évaluation :

1

The truck was barely had any gas in it and either needs an oil change or a tune up worst truck I ever rented.

Évaluation :

3

Be prepared to enter the heart of the city.

Évaluation :

5

Great customer experience! The staff were awesome. .

Évaluation :

3

The 10 foot truck I reserved was covered with snow and ice and was difficult to clean off. I flew in to move my mother in law's belongings so I had nothing appropriate to clean it off with. Took awhile before I could drive it.

Évaluation :

2

Better system to give people's money back

Évaluation :

4

I have rented here many times. It has always been a great experience. It's 1st place service. Merci.

Évaluation :

4

Have customers use the U-Haul website for pickup and return. Proprietor is cordial but very busy with store.

Évaluation :

1

Dirty, we’re left to do everything ourselves,not good

Évaluation :

5

The retail store was amazing and the staff behind the counter and taking reservations over the phone were super. He treated professionally and with respect. Was a great gentleman to meet. I'm very happy to know him. I will stop by occasionally just to say hello as I have rented many many times from them over the summer. Thank you very much Rice Street tobacco. You guys are great. Much appreciated Tim Bonniwell.

Évaluation :

1

I made a reservation just to get there and somebody else supposedly took my U-Haul which is the $19.99. I get there to pick it up and they tell me somebody took my truck and I have to get the $29,99 truck and pay more. Very unprofessional and just wrong and didn't even try to make it right.

Évaluation :

5

Everything was great

Évaluation :

4

Fix the pic issues in your app.

Évaluation :

4

Easy to find location. Van had some leafs in the back but it wasn't an issue for us. The gentleman that helped me was very polite and friendly both at pick up and drop off. I would recommend this location for uhaul rentals.