Nicest guys ever with the best smiles ever!!Jordan M.
Customer Reviews for Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service your vehicles- Oil, tire pressure, etcmichael N.
THis was Not our pick up location of choice. Thie pick up location was changed to this site due to truck availability. We were told that truck would be ready and we were instructed to use the UHaul app for self pick-up. We prepared for this (downloaded app and researched how to use it). We arrived 10 minutes early to allow time to work through the process. We didn't get past the first step because we got a message that we needed to do an in person pick up. Truck was not prepared for our pick up time (7:30 a.m.). We had to wait for store to open, which was scheduled for 0800 but actually happened about 0810. Then the rental process was fraught with difficulty. The store employee was unable to navigate the process. Fortunately, I had UHaul on the phone. The customer service rep said that because we opened the app and started the process at 0720, we were now timed out. The Uhaul customer service representative was able to override the problem and eventually get us on our way. However, we were 1 hour behind our schedule at this point. This would normally not be a big deal, but I hired moving help and was counting on a specific starting time. Uhaul did give us a $50 credit based on their policy.Joel H.
Reserved trailer and pick site up weeks ahead of time. Two days prior U-Haul called and moved pick up to another location. Computer problems completing pick up of trailer and had to wait at least an hour to resolve. When I opened trailer found walls and floor covered in mud - had a frog inside too. Manager sent someone out to wash right away and they did a good job of cleaning...but who checked this unit in to start with?William W.
Le client n'a pas laissé de commentaire.penny G.
Le client n'a pas laissé de commentaire.Carmen W.
Better customer service, & only having one but broken vehicle size that I wanted having to pay extra with inconvenience after booking on the site.Vanessa S.
The store clerk or manager was busy with other things. I seemed inconsequential to other more pressing concerns. While he managed to close my rental by cell phone, I was not really aware of what was going on. The store was difficult to identify - it seconds as a tobac shop. The worst though, was that he told me to bring the trailer to the back lot - by myself. The paved area was heavily sloped in several directions. When I first un-hitched, after leaving the trailer, it began to roll across the lot. I jumped out of my car to stop it from ramming into the building. I then had to drag it to another more flat location - from which it also rolled. I found the experience very unsettling - the lot was unknown to me, as well as the procedure. He should have met me in the back to at least direct my efforts. Moreover, the trailer let in water (during the trip it rained) and some of my custom furniture was slightly damaged) - but didn't bother mentioning it .... I just wanted to conclude business and get out of there.Rudolf B.
Le client n'a pas laissé de commentaire.Ken P.
Le client n'a pas laissé de commentaire.George H.
Best customer service ever. Big up to the dude working there.moses M.
Le client n'a pas laissé de commentaire.Natanael L.
Le client n'a pas laissé de commentaire.Sandra J.
I reserved a truck for 8am pick up. I went back online to add driver and I can't access my account because it was unable to send me the code to both email and cell. I drove to the pick up location thinking someone there could help me but the location wasn't even open even though they were supposed to open at 8am. I sat in the parking lot and I called customer service and I sat on hold for over 15 mins and once a Cust Serv rep answered I explained my issue and I got transfered 4different times only to get hung up on. I missed my pick up because I couldn't access my account and so I wasn't able to get a truck until 7pm later that night. I ordered a dolly and I was told it was in the truck already and I get to my house to get ready to move and there's no dolly in the truck. Uhaul may have the cheapest prices for the most part but y'all have the worst service ever!!! I'd rather pay more for the rental and get good service with less errors and issues than get cheaper rental and get garbage service. I guess u get what u pay for huh!!!Karen S.
It was goodJordan E.
Very friendly and prompt staff. Thank you!Michael C.
great customer service. very friendly and helpful.Amy C.
Dropped trailer on Sept.4. Trailer was due on Sept.5, yet...this location charged me a late fee. Had to call 1-800 Uhaul to get a credit/refund.Manny M.
Le client n'a pas laissé de commentaire.Myra M.
Le client n'a pas laissé de commentaire.Gail U.
The truck ran poorly. While driving it took a long time for the engine to shift out of first gear, it felt like the engine was going to burn out. The agent told me to return the van anytime the next morning and then I was charged double because 10 am wasn't viewed as the right time to return the van.JENCY J.
Le client n'a pas laissé de commentaire.Maria B.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.ruth J.
Maybe have more than one employee working so there is no waiting.jerodine N.
Vehicle dirty. Weather stripping loose so some of our stuff got wet. Tire pressure sensor faulty.ROBERT P.
Le client n'a pas laissé de commentaire.greg D.
Easy, quick service and hassle free. No issuesSolomon T.
Was originally scheduled to pick up my truck at this location, until I check my rental on moving day and lo and behold it has been changed to a location in Coon Rapids, 30 min away!! I didn't have time to make that pickup before the reserved time, had to spend over an hour looking for another truck, which this location eventually gave to me. Honestly though I think I just got lucky, could have easily not had anything available. It makes no sense to make a reservation at one location, then have it suddenly change without notice. Really infuriating. Only one person, the store owner, was there. He was extremely busy helping regular customers as well as uhaul customers, many of which ALSO were coming in with problems with their reservations. I don't fault the store owner for the bad experience though, it was all uhaul. He said his computer system was running slowly, and each customer took a while to get squared away. Any attempt to call uhaul customer service met with a â€œ20-30 min waitâ€, and there seemed to be no way to directly contact the local stores to see about availability. I'm honestly considering never using this company again. Terrible customer service. The only bright spot was the truck itself, which was clean and drove very well.Noah S.
The whole thing was easy. I'd recommend to others and will use the service again, myself.Marc E.
Le client n'a pas laissé de commentaire.Jerry S.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.Matt B.
Call me plzABSHIR D.
Le client n'a pas laissé de commentaire.Michele S.
I felt extremely unsafe, had many men by the bus stop hollering at me, the store worker was pretty rude and made me feel uncomfortable. My car had bottles laid underneath the tires when I returned an hour later. There was also a lot of broken car window glass scattered in the parking lot in addition to trash and broken beer bottle glass. everywhere.Rebekah V.
Le client n'a pas laissé de commentaire.Resham G.
Le client n'a pas laissé de commentaire.Terrie K.
Was having troubles with scanning my ID they don't have their own printer/scanner to take record of your ID so your phone has to be able to take a pic of your ID or you won't be able to rent. I had to do it on another phone. Took a long time but sped up once I used another phone.Angela P.
Honestly it's not the people per say it's the location and I just had a hard time with the mobile pick up where it didn't allow me to return it. So when I tried to call and speak with someone, there was a communication barrier and they couldn't explain to me what I would be charged and when I finally got my invoice, they couldn't tell me why my charges were what they were. Had to wait on hold with Customer service for an hour to have them tell me I was charged for another day even though I returned it after hours the same day. But mind you, the mobile drop off wouldn't allow me to do it. Also, the area is just not the best. Customer Service can be better, wasn't the worst, but can't do much about the area 路â€â™€ï¸. No issues with the truck itself.Jameelah C.
I need a refundKingsley U.
The back parking lot of our pickup location had multiple broken down cars with flat tires and broken glass. I did not feel the most safe at that location. The drop off location was delightful.Joshua B.
I was supposed to have 6 blankets in the truck but they were no providedGeorge L.
Le client n'a pas laissé de commentaire.Chris M.
Do not support this location! Horrible service, no trucks and waste of time. Cashier held me up for 30 minutes of my time and finally tells me my reservation wasn't available. I told them to cancel my reservation and I asked for my refund. I was told that I wouldn't get charged and everything should be okay. Turns out I got charged. Now I'm wasting more time with customer support. Go elsewhere where it isn't disorganized so you don't waste your time.Blong Y.
When I arrived the Van that I rented was not even at the location I had to wait an extra hour to receive a completely different Van I was not notified of the mileage or the gas I have no paperwork no receipt no email confirmation nothing at all. Highly unsatisfied and filed a complaint and haven't heard from anyone yet.Erica B.
Le client n'a pas laissé de commentaire.Emma G.
Le client n'a pas laissé de commentaire.Dave A.
The man running the store was very helpful and everything went smoothly.Zel J.
The U-Haul app does not work well. Error messages appear often making the check in time take a long time.TONY S.
Le client n'a pas laissé de commentaire.Elizabeth M.
Help customers in a timely mannerTyler S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Kate B.
Le client n'a pas laissé de commentaire.Kenyetta H.
Le client n'a pas laissé de commentaire.Aung W.
Le client n'a pas laissé de commentaire.Bradley H.
Location was dirty. Assistant helping really didn't know what they were doing. I asked for a printed receipt upon checkout for price confirmation and to see the refueling - he didn't know how to print a copy and told me a receipt would be emailed but he didn't know when the email would arrive. The email NEVER arrived. It wasn't until I returned the truck that the assistance upon returning was able to print AND email my original receipt.Dustin S.
app did not work, no staff for 2 hours to pick up and again no staff for 2 hours to drop off van.Lorence M.
Le client n'a pas laissé de commentaire.Darrem G.
Le client n'a pas laissé de commentaire.antonio A.
Make sure windshield washer squirter works. It is terrifying driving in a winter storm without being able to clear the windshield.JACOB M.
Le client n'a pas laissé de commentaire.PAT C.
This was the 2nd time I used this location. On both business transactions, with appointment, they will stop completing our transaction if a Tobaccos shop customer walks in, even to look at items, there is another staff person standing there doing nothing, so we had to wait both times, I did an online check in, but the equipment wasn't there, the pricing was different then what I was told online to expect.. It was 20 below zero temp, so I couldnt keep coming back standing in the cold.Davina S.
Le client n'a pas laissé de commentaire.MELVINA M.
Le client n'a pas laissé de commentaire.Geoffrey B.
Le client n'a pas laissé de commentaire.JAMES S.
When I arrived to pick up the truck it had the catalytic converter stolen. I was told the only replacement truck available was 100 miles away. Because my options were limited, i used the truck with the missing catalytic converter which was a rather unpleasant experience. Uhaul needs to ensure that there is proper equipment available and that replacement equipment can't be so far away. Picking up the replacement vehicle was not possible and if it was, it would have taken 4 hours to get it and return to the Minneapolis area. While the location manager was pleasant, he had little capacity to help me resolve these issues as he was too busy selling cigarettes to all the customers constantly streaming into his store.JEFFREY B.
Straight forward and fastSIMONE G.
Le client n'a pas laissé de commentaire.Lamont P.
Le client n'a pas laissé de commentaire.LIONEL W.
Le client n'a pas laissé de commentaire.sherry G.
Le client n'a pas laissé de commentaire.SHERRI S.
Pick up was confusing. They didn't have the right equipment and only one person on staff was able to help with the uhaul rental. Picking it up in a tobacco store was just weird.Audrey M.
Over charged my cardZion A.
Le client n'a pas laissé de commentaire.FARHIYO A.
Le client n'a pas laissé de commentaire.Meg C.
Le client n'a pas laissé de commentaire.Joseph W.
I don't like tobacco shops so I wish the location would change. The person in the store was very pleasant and helpful.Brock N.
This location is actually a smoke shop which boasts a very sketchy and unsafe clientele to be around. If you are not of the right color and economic status you are not welcome anywhere near this location. Trust me, just filling the van with gas to return it I was made aware by some very angry locals of this. Overall, this location is extremely unsafe and the owners of the shop do not even monitor the u-haul side business as they were scared when I showed up to pickup my rental as they had absolutely no idea I was coming.MICHEAL G.
Have someone who knows what to do? The shop owner did not open his store until 8 30 am. It was suppose to open at 8 am. I was there at 7:50 am waiting. Then it took an hour and 10 minutes for him to figure out how to process the truck we were renting. Even though I had done all of it online previously. I seriously doubt I will ever rent from uhaul again.JOSEPH L.
The store owner was super helpful when my phone was not allowing me to scan my ID or take a picture of the odometer at the return. Definitely usin GB this location again when necessary!nicole O.
Hi there! I am a frequent Uhaul renter for photo shoots and prop moving. I've always had a great experience, expect for this past one. The rental place was at a Rice Street Tabacco (link:https://www.uhaul.com/Locations/Truck-Rentals-near-Saint-Paul-MN-55117/019382/). The store itself was unclean, no masks were worn by store owners/workers, his billing system was dated and needed to use 2 different cards to receive my payment. Beyond that, the truck I rented was in horrible shape. The back padlock didn't even lock! If you just pulled on the lock, It would open with little effort. The breaks of the car are faulty and could not make a sudden stop - making me concerned whenever driving. Please please please, check on this Uhaul location and reconsider. Please discontinue that vehicle so that future accidents don't happen. Please assure this won't happen againBethany S.
Man who worked at this location was pretty rude and not very thorough when I rented the truck. The truck was in fine condition and clean but the lock to the storage was broken and we had to buy our own. Also he hung up on me when he wasn't happy that I wouldn't be returning the truck after being told by a uhaul representative id be able to rent it for additional days. I unfortunately did not get his name.Laura R.
Ensure the vehicles receive COVID sanitation. There was no evidence it was done. The shop had only 1 person working, so very unlikely they cleaned between patrons.Kyle P.
Store employees was rude!! Very rude !!Cayla B.
The rental van was malodorous.WILSON G.
They cheated us out our money we went to a smoke shop where the rent uhauls and instead of them taking our card They took 200 in cash then only gave us 92 dollars backWilliams L.
Was not impressed with the help. Didn't even want me wait till he checked out the truck. Also would like to add the truck had a cracked side mirror that I could not report to anyone at the time of checking out the truck on-line.Carol H.
I did not feel safe leaving my car at this location while I was renting the truck. The person at the counter even told me not to park in the front or else it might get towed. This location is literally a smoke shop with a U-Haul operation as a side hustle. I have rented trucks from U-Haul before and have always appreciated how thorough and professional the process is. This was not at all what I had grown accustomed to. When I brought the truck back, I gave the person at the counter they keys and that was it. No check-in process. No verification the truck was in good working condition or that I had filled the gas tank to the level it was before I rented it. No receipt! A day later I received a phone call asking when I was going to bring the truck back because someone else was waiting for it. I told him I already turned it in 24 hours prior. This place should not be renting out U-Haul trucks. They are giving your business a bad reputation.Ryan J.
The truck had just been returned, not refueled, delayed because uhaul is a side business to the tobbaco shop, single employee, issues with the phone transaction, location is very suspect. I won't go there again or recommend it. Shady.Franklin S.
The location wasn't as much the problem as was the system by which the truck got rented. Having to do it all online is fine but the process took way too long. I sat at the location for 40+ minutes waiting to be able to take the truck out.Anthony C.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Martha G.
Le client n'a pas laissé de commentaire.Todd J.
Le client n'a pas laissé de commentaire.Jesse M.
Fix the computer system so it works. Be sure the customer gets a copy of the contract before he leaves with the truck. The only thing I was given was the key - nothing else. There was a promise of an email which I have never received. I finally went on uhaul.com to look for information. The only thing I could find was the order/reservation. Requiring the use of a smart phone is totally unacceptable because I do not have one and do not plan to get one. If that is what is required to do business with U-Haul I won't be using U-Haul again.Stephen T.