This location is scary. Located in a less affluent location, if I were a single woman returning the truck myself I would have not wanted to go there. Fortunately my husband was there with me. Also the owner, Ray, was curt to the point of rudeness. He did not want to speak with us and did not want to look at the truck (we took pictures of everything.) When we said we were returning pads, he gave us 3 bags and said he would charge us $1 per bag if they were not folded before being put in the bags. Is this standard? We didn't mind doing so but it was said in a very annoyed condescending way. Not a place I would visit again if given a choice. His attendant was young and polite but apparently could do nothing without his boss.
Steven S
Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Saint Paul, MN 55117
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Overall would not recommend U-Haul. They changed locations on us last min (booked weeks before) and then wouldn’t accommodate the extra mileage cost. Would have gone with another group likely had we known the mileage to and from the location sooner. Manager never called back as I was told they would and then we called and she just yelled at us. Later the order was just cancelled by her which was never requested. Had to call back to get arranged. The day of the rental the truck was dirty, the app check out process stopped working at the end. Tried to call and got put on hold for over an hour to talk to someone. Can’t sit and wait for this long when you are renting equipment for periods of time. Took pics of the issues and then finally got someone on the phone about 75-90 mins later who sent the remaining check out process about the trunk conditions and then refused to allow us to state original conditions as we “needed to take pics before moving the truck”. If this is the case, then you need to have people available to help when issues come up with your apps in the moment and not hours later. Whole process was a headache and frustrating.
Ashley TI made a reservation 2 weeks ago for the closest location to me. To my surprise, I receive a notification a few hours later that the location has changed to one a few more miles away. I figured it would be fine as long as we had a truck moving! Well, literally the day before I am supposed to pick up the truck, I receive another notification that it's been moved to another location an hour away!!!! When I called Uhaul, the person couldn't help me so I canceled my whole reservation and booked a new one for the rice street location. This is upsetting! I bet this was all because the customer pays for mileage and not so much because of the availability!
Sophie MTruck was filthy. Steering was loose. Customer service was lacking, as person was concerned about my concerns. Truck was low on gas when received. I filled tank and barely used any gas, was not offered any type of compensation
THERESA NUhaul has gone to hell. It’s a joke!!!!! You send me to a location without a counter. Then I change my pickup to phone and I don’t get a code!!! Then I get sent to a counter location!!! Put me behind in time!!! I’ll use Ryder or Avis next time!!!!!!!!! What is wrong with Uhaul are you paying the CEO too much!!!!!
Mitchell B