Contract said to pick up trailer at 2:30 on 9/11 at location. Arrived at location at 3:20. No one site. Called 337-313-0139 4 times no answer. Hooked on to one of the 6'x12' trailers and left contract in mail box with my contact information and trailer number.Jerry D.
Customer Reviews for Russ Sales & Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Charles, LA 70607
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h pm
- Sam : 10h30 am à 3h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I checked in online before the location opened, the instructions said there would be a lock box with the security word to open it but there was no such box. All we had to do was move the latch and it opened with the keys right inside. Anyone could have gotten in. It wasn't anything bad for us but it seems risky, that's all.Giovanna R.
Le client n'a pas laissé de commentaire.PAUL F.
Le client n'a pas laissé de commentaire.James M.
I was over charged !!! I dropped my uhaul off Monday at 2pm !!! It had to be back before 3:45 Monday and they didn't check it in until today so I was charged for another day and safe tow coverage which I DID NOT PURCHASE !!!MADISON R.
Great attitude and energetic!Andrew G.
No staff present at drop off but using app (or website) all went very smoothly.Sam W.
Not on time. Damaged vehicle. Rate was supposed to be adjusted because of wrong location and the miles were misrepresentedSandra V.
Either the website needs to be updated for their stated operating times or the qualified staff needs to arrive at their opening time. First person arrived at 09:02 after heading out for a coffee run and was not trained to process UHaul reservations. She did try FaceTime one of the other staff members which was great and it helped move things along. The qualified staff member was 20 minutes late and mentioned they normally don't give out trucks until 10:00 which is different than what the website states and what I had an appointment for. This created an issue as I hired additional people to load the truck and they were waiting for me to return with the truck on the clock. There was also the issue of not having the hand truck or furniture dolly to load which was also listed as in stock at that location. I paid 24 furniture blankets but only received 9, which meant some items would not be protected and resulted in some damage during the move. While I would have been able to pick those items up at another location, I did not have the time as I had contracted movers waiting for the truck. The vehicle itself was in great condition. The pickup facility was also a relaxing atmosphere and clean.Michael V.
Sign on door stated they'd be back in 10 minutes but that was not the case. I'm grateful for the ability to return equipment online.sam W.
I called them an hour or more before scheduled drop off time. I got a voice mail stating that i was about to droo the truck off. Upon arrival the yard was almost in complete darknes, office closed & completly darkCharles T.
Le client n'a pas laissé de commentaire.Nolton J.
The BestJOEL B.
Le client n'a pas laissé de commentaire.Christopher K.
I was not pleased with my services. The truck was very old gave us trouble on the road. The vibration on the truck was horrible. The door kept jamming and the lift would not close back up cost us 3 hours. Russ did not offer good customer service I will not be using that location.TAMIKA W.
Everything was unorganized & what i oaid for was not in truck It took 2 hours to check in & lock password did not work. Truck had no AC . Overall worst experience ever. Highly disappointing.Jasmine S.