Customer Reviews for Safari International Grocery Store
(U-Haul Neighborhood Dealer)

173 évaluations

1900 Crums Ln   Louisville, KY 40216

(502) 968-7698

Heures

  • Mon–Sun
    De 10 h am à 9 h pm

Services dans cet établissement :

Pour nous contacter

(502) 968-7698

1900 Crums Ln
Louisville, KY 40216

Services dans cet établissement :

Heures

  • Mon–Sun
    De 10 h am à 9 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

marilyn F. 
Évaluation :
5

The guy at the place was very nice and professional. He told me everything I needed to know.

Contessan K. 
Évaluation :
1

This was not the location that I chose for my drop off but this is the drop off UHAUL chose for me or I would be charged extra. 20 minutes away and in a part of town that was not safe for a women and her 22 year old daughter to drop off at 9pm. Dark and dangerous looking building with no signs and no other trucks on property! Police cars buzzing by. Very scared but completed the drop off with my phone and got out. I will never ever rent from uhaul again as they put my life in danger just for their convenience. And to top off , charged me extra because I went over my allocated miles because I had to drop off at a location so far away!

Stacey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS J. 
Évaluation :
5

Simple and easy. Good customer service.

Karla T. 
Évaluation :
1

The process to check in via mobile was too long of a process. There has to be a better way to do it. The location of the UHAUL was at a grocery in the back parking lot and it felt unsafe. I was didn't get everything done because I was being charged per mile, which added up quick. I was not happy with the over all process. To be honest it really sucked and I would not recommend this location to a friend because I will never use it again.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johnnie C. 
Évaluation :
5

Love

LUSEMA W. 
Évaluation :
5

Good person

Johniel M. 
Évaluation :
3

the lockbox didn't contain the key and the store was not open at the time listed. I had to wait until someone came to open the store; which was late.

sheila R. 
Évaluation :
5

Parking location was not evident, but the person at the store was helpful!

Mark C. 
Évaluation :
3

After a long haul trip, tried calling to verify U-Haul location existed and called a couple of times not to get a answer but when arrived clark/ representative was just sitting the behind the counter playing his music on his laptop. Once i was there he was very helpful and assisted me with returning equipment.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
2

The people working are very nice but the location is in a rough area and getting the vehicle was a tremendous hassle and the uhual we ended up switching to was nasty. Graffiti everywhere and the dash was very dirty and rough looking. All the tires needed aired up.

Brittany S. 
Évaluation :
1

Due to Covid each vehicle should be cleaned after each rental. All of the moving vehicles looks like they have never ever been cleaned. I was very disappointed with rental. Very nasty.

Angel W. 
Évaluation :
1

Even with me putting everything in place to cut down the time spent picking up the truck and returning it the experience was still horrible! I tried reaching out to the place of business before and after the return of the truck and I left a voicemail! Nobody ever answered the phone, I was shortened a whole hour of the time I reserved for so I had to rush and get everything done in time to get it back before they closed! Mind you I'm disabled and that's why I requested for 8 hours so I could take breaks in between loading and unloading the truck ! It took almost 2 hours to pick up the truck and a almost 2 hours just to give the truck back! My driver was sitting in the place this whole time and it's not a good place for the customer service was horrible and I was frustrated! I asked for a appliance dolly and I got one that was broken and just threw on the back of the truck! I wouldn't recommend this place to anybody due to poor service and treatment and I was charged for almost $11 dollars in gas when all my driver did was leave the place of business which is 10 minutes from my home, went to storage unit that was 5 minutes away and back to the place of business and therefore I know that there wasn't much gas used so the only concerns for that is the truck eats gas really fast and I paid the price for something that I wasn't expecting on top of having to overdo what my body allows me to do! It was more time used to pick up and return the truck then I got using it! Please use this place of business if it's your only choice and plan to keep it overnight,something I would've reserved for if I knew that it was gonna go the way it did 

Rayquan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynetta J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rita E. 
Évaluation :
2

They need to inspect and take care of their trucks better. The guy working in the store didn't even do an inspection of the truck before giving it to us for one. Then there was a metal object in one of the tires. We only had the truck for an hour and barely used any gas but he said the gas wasn't where it was when it was given to us and charged $12 extra for gas. This is the third time I have used this location and I had never had a problem with them before. I was not pleased.

MALCOLM S. 
Évaluation :
2

Truck smelled of cigarette smoke, and I was not provided the furniture blankets I was charged for.

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
4

Good Place

DESHAWN S. 
Évaluation :
1

The vehicle I received was in very bad condition, brakes were almost out, had check engine light on, tank was almost on empty and I was charged for a dolly they didn't have.

SETH P. 
Évaluation :
3

I was trying to get a 26 ft Truck and at the end when I was almost ready to pay the App switch my truck to a 20 feet and never told me. Then by induced mistake I end up renting a smaller truck that made me do triple trips and the paid bunch of extra money on gas and miles

Sergio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITLEY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATESO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
1

The truck was infested with roaches that have now gotten in my new house where I have to call an exterminator to come spray

JUSTTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL C. 
Évaluation :
1

Customer service was terrible ! My card was overcharged by $60+. The uhaul itself was dirty covered in chips.

CYNTHIA S. 
Évaluation :
5

The location staff were very friendly and very helpful. The truck we rented had some issues. The blower motor for the heat and A/C did not work, so I had neither. The I side of the truck was not swept out by the previous renters, so we had to clean the truck out before we could use it. Otherwise the equipment was fine.

PAUL D. 
Évaluation :
5

Everything was great!

JOSEPH G. 
Évaluation :
1

Their customer service was nasty. I will never get a uhual from this place again.

TIMOTHY D. 
Évaluation :
5

Nothing. Pleasant experience

ERIC H. 
Évaluation :
3

Small location. Very upset I initially chose a closer location and it was changed last minute to a location 7 miles away. This would later cost me additional money as I paid for mileage.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
4

Customer service was excellent but the truck I rented needs something serious maintenance.

ELIJAH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
1

I was overcharged for my mileage 0,99 cents per mile instead of the 0,79 a mile I was quoted and charged for fuel even though I had replaced it exactly where it was at pickup. The air conditioner wasn't working properly so it was overall a miserable experience.

Teresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEVELLA C. 
Évaluation :
5

It was great service and I already recommended some one to come in.. Thank you guys it was right on time and the wait wasn't long at all.. very nice and friendly people and the crums Ln location

YVONNE W. 
Évaluation :
1

We picked the U-Haul up, and went to pick up furniture to find Cockroaches crawling everywhere. Chicken left in the back. Black gunk on the sides. We had to cover our things to protect them. Which came at a extra expense. The store we got the U-Haul at was absolutely disgusting inside, and it was nasty. This was the worst experience my husband and I have ever experienced with U-Haul. Very disappointed, unfortunately.

KIMBERLY O. 
Évaluation :
1

I had to wait 30 minutes for the keys. The computers were down. The van has food and drinks in it with an open cup spilled everywhere

MORGAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vicky D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

This was my second time using this location and it's always been great service!!!

DIANNA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J. 
Évaluation :
1

It's a long story, but I was sent to 3 different locations to get a truck that I had already reserved. The last one (crum's lane) location is 20 miles from my home location. I had to pay 40 more dollars in mileage and 15 teen dollars in gas. I'm not sure how you guys do business but this is just bad. Michael Walker.

MICHAEL W. 
Évaluation :
1

Truck was extremely dirty and smelled so bad. Truck was not smooth driving, need maintenance. This location smelled terrible also.

Lovie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERELLE W. 
Évaluation :
1

Get the damn truck fix before giving it out to customers and have better customer service. Also answer the phone.

LAQUESHA W. 
Évaluation :
1

The entire process was horrible.

brittany C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TEA H. 
Évaluation :
5

We have rented a U-haul twice from this location and have been pleased both times. Very nice customer service, explained everything thing to us thoroughly.

SHANNON A. 
Évaluation :
4

The truck had not been swept out. It was very dirty.

RACHEL Y. 
Évaluation :
4

Nothing beats friendly customer service.

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dimitrios D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTAL M. 
Évaluation :
2

I had to come back the next day because my reservation wasn't honored. Really dirty store.

JOSHUA F. 
Évaluation :
4

Engine light was on, and the ‘wrench' symbol was on- I think the truck needs serviced/maintenances. Overall, all went well! Merci.

ANGELA P. 
Évaluation :
2

The truck had trash in the cab and cargo area. It was not cleaned at all. The inside of the windshield had something all over it.

JAMES K. 
Évaluation :
1

They had no record of my reservation. I had to force them to locate a vehicle for me to rent, ask for it to be sanitized. A light came on the dashboard indicating trouble, I called the rental location several times and was unsuccessful in speaking with anyone. The store was closed when I returned, they charged me double and said I went over 22 miles and indicated I returned the truck at 1/8 tank rather than 1/4. which is all not true. I'm currently waiting for a response from the dispute to have the double charges removed.

DEBORAH G. 
Évaluation :
1

It'd be nice to actually get someone to answer the phone! Got overcharged and can't get ahold of anyone ! I even went online to try and get ahold of someone and nothing .

FAITH L. 
Évaluation :
4

Crime lane is a hard road to get on and off of, but the staff was polite and helpful. Trailers need some kind of wheel or jack on front to help connect to trailer hitch. I had very little issue lifting but someone else might.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALITHA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMON P. 
Évaluation :
3

I just don't like how we have to pay $95 upfront to rental the U-Haul

Mulki S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S. 
Évaluation :
4

I didn't talk to anyone. I just put the key into the box and the parking was an issue. I had to park in a spot that was marked for another business. And I wasn't sure were to park.

Tamara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

Inside truck floor covered in dry mud and previous renters paperwork in cup holder. No other issues with location or truck though.

ANDREA T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHEILA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvenia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry J. 
Évaluation :
4

I don't not appreciate your new policy of automatically assuming somebody gonna move a 100 miles especially when it's within the start out side of that it was good

RAESHELLE D. 
Évaluation :
5

Just keep up

Leonard B. 
Évaluation :
5

Very friendly and helpful

Keith T. 
Évaluation :
3

The uhaul truck did not have a ramp to, and it mad my loading experience harder

JAQUASIA B. 
Évaluation :
1

If needed a truck after hours then yes I would recommend but the service was very slow and I was charged a after hours fee that was never mentioned to me. I did 24 hour rental which was paying for 2 days already but only had truck 9 hours then was charged after hours fee so rental cost $137. That's expensive

Janice W. 
Évaluation :
1

I have rented this trucks for many years and I have never been in vehicle this disgusting it stunk it was absolutely filthy inside and out sticky shit everything allover the steering wheel and the console the seats the front windshield had shoe prints on the inside I WILL NEVER EVER EVER RENT A TRUCK FROM THIS LOCATION AGAIN!!!!! And won't recommend this location to anyone for anything worst experience I've ever had!!!!!!!!!!!,

ROBERT D. 
Évaluation :
5

Great customer service!

Leon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niesha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quintin S. 
Évaluation :
3

Trash in floor. Passenger side window washer blade rubber coming off.

KENNETH C. 
Évaluation :
5

Cool

DIEUDONNE D. 
Évaluation :
5

This was the best customer service of all my U-Haul rentals in the past 50 years. Both gentlemen at pickup and drop off were friendly and did an excellent job.

Jerry O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIANA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy G. 
Non les évaluations ont été soumises pour cet établissement.

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