Customer did not leave a comment.clyde R.
Customer Reviews for Safe Lock Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.ROBERT M.
Return site chosen by the pickup location was 38 miles from our destination when there was a Uhaul location 3,8 miles away.Billy C.
Customer did not leave a comment.chris D.
Customer did not leave a comment.John M.
Customer did not leave a comment.Lenora L.
Excellent customer serviceDaniel C.
Customer did not leave a comment.Justin L.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.James E.
The truck was ready to go, the person ( dont remember her name) was very curious and did a great job getting me on my wayPatricia B.
Very helpful. They held some items that were accidentally left in rental truck so we could pick them up later.James W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Jimmy J.
Improve the U Haul computer payment process. I could make a reservation with a cash gift card. When I went to pick the trailer, it showed a 0 balance, but was told that if I use the gift card; I would have to pay an additional 60,00 $. I then went to try to pay cash. I was told it would also require a 60,00 $ deposit. U Haul needs to put a flashing banner stating they only accept debit/credit cards for payments without any additional deposits.Robert L.
Fast servicesteve H.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Matt N.
Rental agent was very friendly and knowledgeable.Ken S.
Staff very helpful and politejoyce D.
Explain what the extra dollar was for!clyde R.
Somewhat unprofessionalJames G.
Rats and roaches all throughout my unit. Rat damage to my items.Arnie H. | Overall Experience
Customer did not leave a comment.CRAIG C.
Nothing, the person in charge was very nice and a big help.Bryan A.
Customer did not leave a comment.JASON M.
The service representative was very knowledgeable and a pleasure to work with. Increase the miscellaneous moving support items offered.Freddy J.
Customer did not leave a comment.Graylen G.
Brittany was absolutely knowledgeable about the car hauler I needed and was over & beyond helpful on changing my reservations 3 times due to unforeseen delays. She was very professional . You need more distributors like her . Great work Brittany.MONTA C.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.WAYNE W.
Customer did not leave a comment.TOMMY D.
Customer did not leave a comment.tyler H.
Customer did not leave a comment.DARRELL W.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Darryl W.
Turned truck in on Christmas Day and no one was there. I left my number and the store manager called and was very pleasant and courteous.GERALD C.
Customer did not leave a comment.KENNETH S.
Super friendly staff!DEBORAH C.
The staff at this location are friendly and helpful.Deborah D.
Customer did not leave a comment.MICHELLE G.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.KIM T.
Customer did not leave a comment.FELICIA W.
Trailer was in good shape but not swept out.LISA B.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.john R.
It was a great location for pick up and the experience of renting was great.Eva M.
Customer did not leave a comment.REBECCA H.
No one was at location to return truckBEVERLY K.
Customer did not leave a comment.KELVIN M.
The reservation process is the worst I've ever seen. I informed the reservation center that I needed the vehicle either that night or the next morning by 7:30am at the latest. I was told that I would be contacted before 6pm with a p/u time/location. By 5:30 I had not received a call so I contacted the center. She told me that she had my reservation info and that I was scheduled to p/u the next morning in waynesboro OVER AN HR AND A HALF AWAY from where I lived. Naturally I was upset since I had CLEARLY GIVEN THE RESERVATION CENTER MY CURRENT LOCATION. When I informed the center of the mix up she said that the best she could do was get me set up in petal for 9am. I asked if she could give me a credit for the mileage diff and she said yes, to which later I learned was only a 3 mile credit after I asked! She then responded with 'well how much do you need?' Although the owner of the facility was very friendly, I highly doubt that I will ever use this company's services in the future nor recommend it unless it is a last resort.sheronda M.
The owner helped me all he could on the phone,he is not a uhaul store, its a storage unit no one was there.al M.
Provide free dollies on the larger trucks AND MAKE SURE THAT ALL LIGHTS WORK. NONE OF OUR INTERIOR LIGHTS WORKED SO WE UNLOADED IN THE DARK!!!LYNN H.