Évaluations des clients Safe Mini Storage #3

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Safe Mini Storage #3

Cote générale :

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PHILIP R.
Évaluation :

We had issues with our truck, there was no heat, the check enginel light was on and it had not been cleaned or sanitized because the truck had the previous renters paperwork still inside the cab. We called to relay info, was told Michael Carter, the Area Field Manager, would resolve our issues in 3 days. It has now been 5 days and we still have not heard from him. Rebecca Sexton sent the email saying our file was #3047805. I emailed her today about not hearing from Michael Carter and she has not replied. Does not make me want to rent from Uhaul again, and not from this location.

BRANDY P.
Évaluation :

Make sure customers are aware they need pigtail extensions for tow dollies. We were not aware and was at wal mart at 11:00 pm trying to get proper cables. When we clearly should have been on the road. Putting us way behind.

DON C.
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Absolutely no complaint. Service was great.

DARYL D.
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Great service and cooperation at Safe Mini Storage in Hampton Cove, AL.

Jackie C.
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Le client n'a pas laissé de commentaire.

ROBERTO G V.
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Le client n'a pas laissé de commentaire.

William H.
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U-Haul and this location agreed to take the trailer with no up-charge when I realized how close it was to where we had moved stuff. Our initial drop off location assignment would have cost us 45 mins extra driving - the UHaul system to call for drop-off help and the new drop location were both great.

SCOTT B.
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Le client n'a pas laissé de commentaire.

Marvin N.
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Le client n'a pas laissé de commentaire.

William T.
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Le client n'a pas laissé de commentaire.

Anthony C.
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My experience was very positive! Friendly staff, fast and easy set up and check out. One of the best moves I have ever been a part of. Thank you so much!

Jason T.
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Change the ride share experience. It was a ridiculous pain in my ass and cost me an hour of standing around waiting for the website to work.

JULIO G.
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Le client n'a pas laissé de commentaire.

JULIO G.
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With any concern we had with the u-haul equipment, the response from the lady at the counter was... “we are not u-haul.” She provided no assistance.

SHARON F.
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Le client n'a pas laissé de commentaire.

Andrew C.
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Le client n'a pas laissé de commentaire.

SHIRLEY W.
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Le client n'a pas laissé de commentaire.

Jason D.
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Le client n'a pas laissé de commentaire.

Scott K.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Absolutely awesome. Crystal, Kimberly, and Donna are a great team. The facility is spotless and their customer service focus should serve as a benchmark not only for their storage facility, but for the U-Haul company!

sean B.
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Le client n'a pas laissé de commentaire.

Matthew F.
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Le client n'a pas laissé de commentaire.

Ronald J.
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Le client n'a pas laissé de commentaire.

Patrick D.
Évaluation :

Fire the people working at that location

Eric C.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Le client n'a pas laissé de commentaire.

John M.
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The lady who helped me was anything but nice. She clearly did not want to be there and does not want to deal with U Haul. I was very disappointed.

Ivan P.
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Le client n'a pas laissé de commentaire.

CORNELL M.
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It was a very pleasant experience

Denise R.
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The women who work there are extremely unpleasant and no help at all. They were quick to let me know they don't work for Uhaul. When I addressed an issue one said “I don't know what to tell you”. Never going back

Sheila G.
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Le client n'a pas laissé de commentaire.

Brian P.
Évaluation :

I was charged for 3 days but I only had the truck for 1 1/2 days. other than that it was perfect.

Myles H.
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Used U-Haul many times. Always good so kept coming back. Hopefully I won't have to move any more now. But if so I know who I'll be using.

Glen J.
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Good location, professional staff.

Mark R.
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Le client n'a pas laissé de commentaire.

LOISANN M.
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The app does not work well. It kept kicking us out of it and it took over an hour and a half to get our vehicle on a Sunday.

Patrick C.
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Le client n'a pas laissé de commentaire.

Ann S.
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This location was great. Called me afternoon before I picked up truck on the next morning. Let me know the truck I ordered was at their location. Great Service. Will let others know how good this experience was. Far superior to the location on 72

Daniel R.
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Le client n'a pas laissé de commentaire.

Brian S.
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Le client n'a pas laissé de commentaire.

Kenny S.
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Le client n'a pas laissé de commentaire.

Arnold C.
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Le client n'a pas laissé de commentaire.

Mark R.
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The truck vibrates and shook horribly during my trip. So bad was the shaking that I could not use either mirror - this is a safety concern. I believe one or more of the tires need to be balanced. I have used U-Haul trucks many times so I know what is normal, this truck is not normal!

Mark C.
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Le client n'a pas laissé de commentaire.

Amy W.
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I reserved a 17 ft on Saturday the 26 for 10/30/19 to be picked up on South Parkway reservation # 80144484 and when I called on the morning of the 30th they informed me they did not have a 17 ft but they were giving me a 20 ft at the same price.The event I was participating in did not allow a 20 ft inside the building.This put me in a precarious situation so I called Uhaul.com to find me a 17 ft but they did not have one in Huntsville all they had was a 15 ft which I had to take because I didn't have a choice and I could not get all my mdse on a 15 ft.The reason I made a reservation was to make sure I got what I wanted so I feel like you dropped the ball!!!

ASHLEY C.
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Le client n'a pas laissé de commentaire.

David K.
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The Safe Mini Storage team is awesome! They were very helpful and answered all of my questions. They helped me reschedule the equipment to a more suitable date, which greatly helped. Thank you!

William A S.
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I will use again.

leigh M.
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Le client n'a pas laissé de commentaire.

Earl F.
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Le client n'a pas laissé de commentaire.

chris C.
Évaluation :

Awesome people and the equipment was superior! My only complaint would be that I was charged $11.45 for gas... I filled the truck to the same level it was when I rented it so I was surprised to see the additional charge. That said, great people and great experience! I'll definitely be coming back

Clark D.
Évaluation :

No problem checking in or out. Attendants behind counter were very helpful.

Mark C.
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Le client n'a pas laissé de commentaire.

Sarah M.
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Le client n'a pas laissé de commentaire.

Janice T.
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Friendly folks to work with. They treated my wife with utmost respect. Everything worked as told. It was a great experience.

Eric M.
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Le client n'a pas laissé de commentaire.

Mark L.
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good location but uhaul itself, not this location, messed up by sending my rental to the other side of the city and didnt bother to inform me. Location took care of me though.

Rick W.
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Le client n'a pas laissé de commentaire.

BRIAN T.
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Very helpful

Daniel F.
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The truck was not cleaned when we got it. The windows were dirty, the cargo space was even dirty. The truck also has issues. Brakes are a big concern and the steering of the truck was horrible.

Michael C K.
Évaluation :

The after-hours check-in app would not work for the Android. I suggest that the software techs stand in the hot sun and try to take a photo with a Galaxy phone/Android version 5.1.1 after creating an account on the phone. After 20 minutes of frustration because the app screws up the camera, call the support line, wait 20 minutes for someone to pick up, then hear them offer to send you the instructions and explain they can offer no other assistance. Then throw the envelope through the door and get charged for an extra day,

Lawrence H.
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The tires had nails in them. There should be a checklist to check tire pressure. I checked them before I left and 3 of them had 10lbs of air.

Drake D.
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It seemed like the wheels were out of balance, there was a lot of vibration at highway speed.

Laurie V.
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I walked in to return the truck. I was the only customer in the building. I was told U-Haul is a "side gig" for us, "they are not our bread and butter so we have to finish what we are working on for Safe Mini first. Take a seat and we will check you out as soon as we can." So I stood there and watched them take inventory, wondering if their security cameras had audio to capture the scene. U-Haul is a great company but needs someone who is a better representative of the company!

Paul P.
Évaluation :

This comment really has nothing to do with the rental locations but the equipment description. UHaul advertises the truck cargo area as a certain length when in fact it is not that length. Example is 15 foot truck is actually only 12 foot of usable full size space. That "moms attic" should not be included in the total length.

Alhambro G.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Anthony J.
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Excellent support and assistance!

Noel W.
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Le client n'a pas laissé de commentaire.

Brandon M.
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Donna was extremely helpful, really great job!

Shannon B.
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Le client n'a pas laissé de commentaire.

Craig P.
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

Stephen N.
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Le client n'a pas laissé de commentaire.

Mark L.
Évaluation :

Great location with friendly, helpful staff.

SHERWIN F.
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Le client n'a pas laissé de commentaire.

Marvin C.
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Le client n'a pas laissé de commentaire.

Sam H.
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Le client n'a pas laissé de commentaire.

Clay V.
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Le client n'a pas laissé de commentaire.

Thomas P.
Évaluation :

n/a

jeff W.
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Le client n'a pas laissé de commentaire.

Walter E.
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Open on Saturday - last minute availibilty, clean and well maintained fsvility. Prompt and courteous service. I was in and out in less than15 minutes with the trailer.

Curtis W.
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Le client n'a pas laissé de commentaire.

GENE D.
Évaluation :

staff performed hookup and thorough safety check

Lynda M.
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Professional, very helpful, friendly.

Richard V.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

JOE D.
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I was told when I picked it up I could drop it off anywhere I wanted. When I called the customer service number to confirm drop off time I was told I had to drop it off at a specific location. This location was out of my way and cost me an hour of my time. Overall not a satisfying experience. It will be a while before I use U-Haul again

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Jared G.
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Le client n'a pas laissé de commentaire.

CASMERE T.
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Le client n'a pas laissé de commentaire.

Nancy S.
Évaluation :

Everything was great

Michael D.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Le client n'a pas laissé de commentaire.

Grayson S.
Évaluation :

Excellent location, but selection of equipment should be increased.

Jason K.
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Le client n'a pas laissé de commentaire.

CHRIS P.
Évaluation :

Craig and Donna are nothing short of SHARP , UNDERSTANDING , PROFESSIONAL CONSIDERATE "PEOPLE PERSONS" !!! After a LESS THAN BELOW AVERAGE / MISERABLE experience with Uhaul in securing the truck I reserved on the Ms. coast , Craig and Donna were the MUCH NEEDED SHOT IN THE ARM OF SUNSHINE AND CUSTOMER SERVICE AT THE END OF THE JOURNEY !!! KEEP UP THE GREAT WORK , FOLKS !!!

Kim and Roger M.
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Le client n'a pas laissé de commentaire.

Toby B.
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Le client n'a pas laissé de commentaire.

William L.
Évaluation :

This was a fast, easy rental, at an excellent price. I have had numerous experiences with UHaul over the past 40 years and this was, by far, the best. The truck was a new one, immaculate and a pleasure to use and drive.

Non reviews have been submitted for this location.

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