Customer Reviews for Safe Mini Storage #3
(U-Haul Neighborhood Dealer)

219 évaluations

6020 Hwy 431 S   Brownsboro, AL 35741

(256) 776-7839

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 776-7839

6020 Hwy 431 S
Brownsboro, AL 35741

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Staff were very helpful and polite to the cudtoner

ALMA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla W. 
Évaluation :
1

I get it with quarters of tank and put it back with half of tank, no refunds!? Why?

Moath Abdulkarym A. 
Évaluation :
5

I rented the truck online. Uhaul changed the location without telling me. I was supposed to get a call but no one called. Since the facility was not staffed I had to use the mobile app to get the truck. The app would not accept my pictures. When I finally got up with a uhaul rep she said I had to use Chrome to access the website then hung up before I was ready. Had same problem trying to return the truck. Fortunately I had a friend with me with iPhone. I will never do this again.

Victor D. 
Évaluation :
5

Checking the equipment out and back in was a breeze. Staff was very helpful.

Kenneth F. 
Évaluation :
5

Everything went extremely well!

Jack W. 
Évaluation :
5

Awesome experience!!

Noel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ginny Y. 
Évaluation :
5

Night and day difference.

Roy D. 
Évaluation :
5

The windshield of the truck was very dirty on the outside. I would recommend cleaning the windshields before each rental.

Kyle Y. 
Évaluation :
4

After hours drop off was quick and easy.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Better rates. The mileage rate is excessive.

Tim H. 
Évaluation :
5

Can't think of anything at the moment. Donna was great!

Nancy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

I am supposed to get my receipt by email. It has been almost two days since. I returned the truck, and I still don't have a receipt.

Charley M. 
Évaluation :
5

This the third or fourth time I've rented from this location. Always excellent service! Five stars!

Thomas B. 
Évaluation :
5

Nothing really. Cup holder was broken but was hard to tell if you didn't actually open it. Could not get the check in after hours to work on the website. That was frustrating. It kept telling me my session had expired. This location offers exceptional customer service though

LOUISE C. 
Évaluation :
5

Fix the reservation process that is vastly terrible. I selected a truck at a location near my house on the Uhaul website and reserved a truck Uhaul then changed my rental location to Brownsboro. I checked my reservation online and it said S. Huntsville. I called and Uhaul confirmed it was S. Huntsville. I showed up to the S. HSV Uhaul place at 0830 and no truck then had to drive 30 min away to pick up a truck. Uhaul did change my pickup time from 0800 to 0930 and I appreciate that. But, please hire a capable web site manager and App developer and fix the desperately flawed Uhaul online experience.

Josh C. 
Évaluation :
3

It wasn't the location we had a problem with, it was the truck, doesn't need to be used, it had exhaust problems, oil light stayed on, pulled to the right very badly. I suggest taking this truck out of service And logging in process to pick up and drop off is way too much, it shouldn't take this much to rent a truck, you have a persons drivers license, calling someone to verify who you are is simply too much

Jimmy J. 
Évaluation :
5

Big enough lot to park 4-5 large trucks without a problem.

JASON F. 
Évaluation :
5

Excellent customer service, smooth start to finish. Highly recommend this location.

Ellen H. 
Évaluation :
5

Very pleasant experience. Donna was so helpful

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARFIELD B. 
Évaluation :
5

Everything was great from location, picking up the truck and the best customer service ! I was very happy with my experience.

GUADALUPE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren J. 
Évaluation :
5

The personnel that operate this facility are helpful and knowledgeable. It was a pleasure working with them.

GARFIELD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

The lady who helped me was AWESOME!!! I have misplaced her card but I believe her name is Debbie. She was very helpful and explained everything perfectly!!! I will definitely recommend this location to all of my friends!!

Pam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N. 
Évaluation :
3

they were not customer friendly. They would not help me lift the trailer onto my truck.

JAMES W. 
Évaluation :
5

The customer service rep at this store...Kimberly I believe, is super friendly and sweet.

ALEXANDRIA V. 
Évaluation :
5

inform the customer the easiest way to pickup and return is to download the app and turn on location services on their phone. i had to figure this out.

nick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
2

Everything about this location was fine. But they changed our drop off location from the place I selected in Crump, TN. She told me she would set it up so we could drop it off wherever we chose to, but some how set it to another location in Savannah, TN. So this meant we drove to Crump, only to find out we couldn't return it there. So then we had to drive back to Savannah. Not only was this inconvenient, but my mother in law had to watch our son for twice as long as we had told her.

DEREK R. 
Évaluation :
5

Awesome

HAROLD K. 
Évaluation :
2

This was the second time I showed up to this location to drop off my trailer. A woman came running out of the building as my husband was backing the trailer into a parking spot, telling us that we would be charged extra because we weren't schedule to drop it off at this location, I have rented u haul trailers many times and never have I had anyone try to convince me I couldn't drop it off where ever i needed to. This same lady sent me to a different place last week, because I had never had anyone tell me I would be charged extra for dropping equipment off, I took it elsewhere. But I spoke with the very friendly and helpful lady at the place where I pick up and she assured me I could drop equipment at any u haul location. So I insisted on leaving it there this time. Obviously no "extra fees" were charged. I am not sure why, but these smaller locations are not given as a drop off option when making a reservation on line. Even when I put in the zip code for these locations, it doesn't give them as an option for drop off. Anyway. I wish I would have gotten the lady's name who was so rude and obviously didn't wanna do whatever is supposed to be done to deal with a trailer. 2 different times she was absolutely ridiculous telling me I would be charged extra because it's not scheduled to drop at this location, when the place I picked up from said the drop off location would be left blank and I could drop it where I want. As long as I need to rent a trailer for this move, I will continue to return them at this location so she needs to calm down.

Jody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
4

Only problem was fuel level. The paperwork was incorrect and I had to spend an additional $35 on fuel.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY M. 
Évaluation :
1

The equipment was returned on the same day at 9pm on Friday and when I saw my bill on Monday they charged me $20 extra for “ after hours service fee”. Stay away from this place !!!

PETER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
4

I felt the person we spoke to was more interested in the person that was coming to rent a vehicle than she was for us, the customer, that was already there. However, I will say she did the check in a timely manner.

DAVID A. 
Évaluation :
5

Fantastic experience! Very kind and helpful. Would totally recommend.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay C. 
Évaluation :
5

Everything was great and Wesley was super professional, friendly and helpful.

MONTGOMERY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER W. 
Évaluation :
2

Make sure bill is accurate don't overcharge to

JANICE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Easy and convenient.

NICOLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

The facility should provide a secure drop off method before 9:00 am office opening time and/or weekends, and the website should provide information on such service. Most of your customers go to work well before 9:00 am during weekdays.

CHARLES H. 
Évaluation :
5

Easy rental process and the staff was great! Highly recommend this location for your rental needs.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLE B. 
Évaluation :
5

Have used this location several times and they are always very helpful and professional

SANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES GLEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE C. 
Évaluation :
5

Fantastic service. Thank you

James V. 
Évaluation :
5

Nothing. This U-Haul location has the best personnel I've ever seen.

Charles A. 
Évaluation :
5

Not a thing. This was the best experience I've ever had with U-Haul

CHARLES A. 
Évaluation :
5

Your check in after hours is not customer friendly. My iPhone browser would not ID location. I called your call for help number with no remedy. Agent was to leave note I called. This did not happen. If I am charged the fee I will decline payment until this is removed. I spent 45 minutes trying to use your process. Fix it! I'm sure I'm not the only customer that has had this problem. N

HAROLD S. 
Évaluation :
1

We had issues with our truck, there was no heat, the check enginel light was on and it had not been cleaned or sanitized because the truck had the previous renters paperwork still inside the cab. We called to relay info, was told Michael Carter, the Area Field Manager, would resolve our issues in 3 days. It has now been 5 days and we still have not heard from him. Rebecca Sexton sent the email saying our file was #3047805. I emailed her today about not hearing from Michael Carter and she has not replied. Does not make me want to rent from Uhaul again, and not from this location.

PHILIP R. 
Évaluation :
4

Make sure customers are aware they need pigtail extensions for tow dollies. We were not aware and was at wal mart at 11:00 pm trying to get proper cables. When we clearly should have been on the road. Putting us way behind.

BRANDY P. 
Évaluation :
5

Absolutely no complaint. Service was great.

DON C. 
Évaluation :
5

Great service and cooperation at Safe Mini Storage in Hampton Cove, AL.

DARYL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO G V. 
Évaluation :
5

U-Haul and this location agreed to take the trailer with no up-charge when I realized how close it was to where we had moved stuff. Our initial drop off location assignment would have cost us 45 mins extra driving - the UHaul system to call for drop-off help and the new drop location were both great.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

My experience was very positive! Friendly staff, fast and easy set up and check out. One of the best moves I have ever been a part of. Thank you so much!

Anthony C. 
Évaluation :
5

Change the ride share experience. It was a ridiculous pain in my ass and cost me an hour of standing around waiting for the website to work.

Jason T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JULIO G. 
Évaluation :
2

With any concern we had with the u-haul equipment, the response from the lady at the counter was... “we are not u-haul.” She provided no assistance.

JULIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Absolutely awesome. Crystal, Kimberly, and Donna are a great team. The facility is spotless and their customer service focus should serve as a benchmark not only for their storage facility, but for the U-Haul company!

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
1

Fire the people working at that location

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

The lady who helped me was anything but nice. She clearly did not want to be there and does not want to deal with U Haul. I was very disappointed.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan P. 
Non les évaluations ont été soumises pour cet établissement.

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