Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

Évaluation :

5

I used the after hour return so my comments on the location or personal should be n/a

Évaluation :

3

The truck was clean and in good working order. Service was professional and prompt. However, this location had no appliance dolly or furniture blankets, which I had reserved. This caused some inconvenience.

Évaluation :

4

I was charged for a furniture dollies but the location doesn't carry any equipment. Also the truck was on empty when I received the keys.

Évaluation :

2

-Parking is limited and the place is small. The truck was parked in a muddy grassy area with little space between other trucks. -The dolly's and furniture covers I ordered were not in the truck. Since I picked up before the store opened, I was unable to get it for the move. -The app. Gave me an error so I couldn't finish the pickup process without calling the 800 #. -Once I finished getting registered on the phone, I was told a manager would call me to process the reimbursement. No one ever called.

Évaluation :

5

Lady was very nice

Évaluation :

3

Your prices are outrages.

Évaluation :

5

Convenient to I-64, nice clean equipment.

Évaluation :

5

No issues. Easy to work with and helpful.

Évaluation :

3

Make sure the trucks have the pads and other equipment before the store opens on the day of rental.

Évaluation :

5

Very easy to work with. Thank you!!

Évaluation :

3

We returned the truck in the dark and the place was closed, so this added to the challenge. The directions indicated the drop off was after turning - in fact it was right on the corner. The place was very dark, and we felt the need to drop off and leave quickly. Because the site was closed, there were no personnel who could be helpful. No place in this review to comment on the truck itself. The truck worked fine; I have had previous experiences when they broke down. I felt that there was too much play on the steering. A little bump would cause a need to really realign the vehicle on the road. Since I normally drive a sedan, maybe this takes some getting used to with the truck, but I have driven school buses and other types of truck. It might be worth checking the vehicle.

Évaluation :

3

I selected to have a Utility Dolly and Furniture Moving Pads, but I did not receive them. Upon checking in on the mobile app and advising those items were NOT provided, I will still charged for them. Additionally, the interior light stayed on while the vehicle was turned off and locked, which created a dead battery during both loading up and unloading. I had to call uHaul to get assistance to gain access to the uHaul through the mobile app. Very frustrating experience when you're already in the middle of an overwhelming move.

Évaluation :

3

The odor in the truck was soo bad, it smelled like wet dogs.

Évaluation :

4

Angel at the store is very helpful. William, Angel, and Harrison, my movers, worked extremely hard and were very nice. I was able to get my truck at Zion Crossroads where I wanted it. But, not having this site guaranteed, made me very nervous. I didn't want to drive into Charlottesville VA to get and return the truck.

Évaluation :

5

Absolutely nothing it was perfect and Very pleased with this U-Haul location on10037 Three notch rd Troy, Va

Évaluation :

5

Everything was convenient for me

Évaluation :

1

My reservation did not include any additional charges, to include the insurance. My reservation quoted me at $77, but you attempted to charge me over $150 after the insurance and my $30 credit failed to apply. I mentioned that I had a $30 discount for dropping the trailer off at a specific location which dropped the cost to ~$120. This is still nearly $50 more that what I was originally quoted. It was late, I was frustrated from my long day, and accepted the charge cuz I didn't trust you'd be able to find the charge in a timely manner. Later I found it was because your system automatically added the insurance, which I had specifically declined during my reservation process. Either you are adding it purposefully to upcharge people maliciously, or you're software does it automatically and it's a malicious tactic my UHaul corporate. Either way it's a very dishonest practice. And I'm not happy that I was improperly charged for the insurance.

Évaluation :

3

Trailer wasn't in horrible shape. Rear door was open, so leaves had blown inside. Only 1 associate working, so was impossible for her to leave the store to inspect the vehicle. I've contacted uhaul concerning incorrect charges, declined safetow charges, etc...and still today, 6 days later, there's a $104,65 charge on my card that should've been refunded/corrected to a rental of a $20 trailer.

Évaluation :

4

Overall I like this location. I do think that they should be more attentive in recording the gas level. Both times I've rented from this location, the agreement didn't accurately reflect what was in the tank. Both times I returned the truck close to, but over the amount that was in it when I received it. I also washed the potting soil out of the bed of the truck left by a previous renter and used detailing clay to get the dust out of the cupholders and such this time. It's a pick up, and I've raised 4 kids, the dirt didn't bother me and the truck is overall in great shape, however I was a bit offended to see I'd been charged for gas after going to the lengths I did to return the truck in better condition than I got it out of appreciation for the business. It's fixed, things happen, it's not a huge deal as far as I'm concerned, but that is the one area I believe could be improved. That said, I want to recognize the fact that everyone I have dealt with in that location has been amazing and I don't want this viewed as a complaint.

Évaluation :

5

Small location with a good services. Staff representative was very helpful and willing to assist me at all time. As soon as I enter to the Facilities I was received me with a great smile and treated me with a lot of respect. Thank you for that kind of action.

Évaluation :

3

I was charged miles over , and just went to my storage unit in Stafford Va. to My storage Unit in Gordonsville Va. , and to fill the truck back up with fuel, what a rip off this experience was for me and costly ..

Évaluation :

5

Nothing. The whole process went flawlessly. Very satisfied and would highly recommend!

Évaluation :

3

Make sure the gas level is correct. Charge the proper mileage fee.

Évaluation :

3

There was an error with the equipment that was assigned to me and what the actual equipment. This delayed the checkout process. Additionally, there is only one person at the location who is also handling the vape shop. She was nice and did her best, but she had to keep stepping away to help other customers.

Évaluation :

5

Seamless return with fantastic service. Attendant was very helpful, friendly, and knowledgeable

Évaluation :

5

super helpful! they answered the phone late and had a truck ready and waiting early the very next morning. saved the day when we needed a truck to deliver a safe!

Évaluation :

3

Need a larger lot. Too many vehicles on site with minimal parking space.

Évaluation :

5

Keep more trucks in this Location

Évaluation :

5

the location was great. the uhaul app cant be trusted. the check out process (with clerk) was relatively smooth, although the DL scans from the reservation did not stick and had to be taken again. the check in process (mobile app) was problematic. the location could not be found on the map. the directions on the app were unclear. i was never prompted to enter fuel gauge or odometer reading. i was charged for fuel even though i gassed up the truck. the clerk in the store was apologetic but unable to assist with correcting the overcharge error.

Évaluation :

1

Lighting was virtually nonexistent in the high traffic area that was semi rural… Making our decision to wait until morning to pick up our truck quite an easy one. Safety first. We did NOT feel safe. Perhaps the biggest nuisance was that the GPS using the app said we were not in the right location, we tried it 10 times while sitting right in front of the correct store itself. No luck. Had to come back the next day which was a minor inconvenience considering our our original plans for loading the truck Friday night instead of Saturday mid day.

Évaluation :

1

They gave me a truck on empty. Said it was full. Refueled truck a little past the point from where it was originally. They charged me for a fuel tank. Bunch of crooks.

Évaluation :

2

I called Troy to verify their hours so I would know if I need to do an after hours drop off. The woman I spoke with assured me they would be open until 5pm. I showed up with the truck at 4:40 AND IT WAS CLOSED, no one in sight. Unfortunately, my phone battery had died so I could not login and learn the drop off procedures, so all I could do was lock up the vehicle and drop the keys in the drop off box. This frustrated me greatly, as I didn't know what I might have missed.

Évaluation :

2

Have more accessible locations.

Évaluation :

3

Truck was newer and fine but not clean. Only had 40 % fill with gasoline. Windshield was filthy, inside was dirty and not disinfected, back of truck had dirty sheets and blanket that were not removed.

Évaluation :

1

I reserved the truck to be picked up in Charlottesville. UHaul moved the pick up location further away and charged me for the mileage. I asked if I would get additional mileage because of the difference when I picked up the truck. The person there just said "I don't know you'll have to call them". I'm assuming "then" is Uhaul customer service. Every time I have called there has been a 20+ minute wait.

Évaluation :

1

The fact that it is closed on Sundays made this very difficult

Évaluation :

5

The truck had been smoked in by a previous renter.

Évaluation :

3

Online quote was different. There were fees that were not expected at pickup. These should have been included in the initial quote.

Évaluation :

3

It took a long time to check in our UHaul one way truck from Ohio at this location. Not really sure why but this location also seems to be a convenience store, UPS drop off, and Fed Ex drop off location as well as a UHaul location. So LOTS of traffic and distraction to the clerk behind the cash register. Especially by the FED EX personnel, and customers with FED EX and UPS packages to mail. My UHAUL drop off worked fine, but it took a long time until the person running everything finally got to me. Fine location but be prepared to WAIT a :LONG time....

Évaluation :

5

Easy as pie. Super friendly and helpful!

Évaluation :

5

I originally had a reservation with Millers Market in Mineral Virginia. They called me the morning that I was to pick up the trailer that I reserved weeks prior saying that they did not have it and that Uhaul should have called me, which did not happen. The lady at Millers Market abruptly said she was canceling the reservation and offered no real assistance in what I could do. I was able to call Jonny's Quick Stop, who did not have the size trailer that I needed, but who did provide me with a number to call in Richmond, Va. I did call and was helped and found the size trailer I needed at an acceptable location. The lady at Safe Ship (not the owner) was so incredibly nice and helpful; she was AMAZING. My reservation experience was not so amazing, in fact it caused me much distress and anxiety. I cannot believe the I could make a reservation WEEKS ahead of time and get a call the morning that I was to pick up the trailer saying that it was not available. That is no was for a business to operate and is just unacceptable. I have rented from Uhaul previously and did not expect such poor business management.

Évaluation :

2

The lady at dropoff didn't know anything, I still don't know final cost of my rental. I moved the 24th.

Évaluation :

5

I like the location very convenient and the u- haul was clean and sanitize. I would let people's know about your service.Thumb up.

Évaluation :

3

Customer services can be better from the past. Head lady couldn't get her computer right so she started helping th person begging me not cool off I wait my turn in a line full of slot prior

Évaluation :

3

Very small location that does not open until 10am on Saturday. This location did not have the moving pads I ordered. I had to go to another facility to get moving pads.

Évaluation :

1

Have the keys for the truck ready at pick-up time and the packing blankets ordered available for use. The individual that had to come to the location to break into the lock box to access the keys appeared annoyed that he had to come to do this task. The staff at the store were apologetic but complained about having a UHaul at this business location. I filed a customer complaint and am awaiting a response.

Évaluation :

1

The agent had no clue how to do the rental and wasted two days just doing reservation.

Évaluation :

1

I was charged an extra 20 bucks, for supposedly turning in the truck at half fuel, however returned it full. The employee who I backed in the truck for did not bother to check, just told me I would receive a receipt via email in a little.

Évaluation :

1

Our experience yesterday with mobile pick-up was very disappointing. First, the mobile process took quite some time to complete, and included unexpected phone calls to "verify" phone numbers of alternates. The reservation form and mobile site only asked for two contacts, but the phone attendant said we needed three. That should have been made clear and requested online and it could have been planned in advance. Spending twenty minutes in the parking lot to complete the mobile pick-up process was not part of our plan and should either take less time or be clearly stated online so that timing can be adjusted to allow for that. However, most disappointingly, after the mobile process was complete it directed us to a lockbox with a combination code. The code given worked, but we found the key box empty. A UHaul attendant on the phone (Wesley, who was very kind) helped us open the remaining boxes, and they were also empty. The van was in the lot, and was actually unlocked, but no key could be found. The van was dirty with cigarette remnants and ashes, as well as discarded junk food throughout. Since the proprietor did not open until 9:00, we were forced to wait until he appeared to get further assistance as to the location of the key. That put our day behind significantly, adding extra stress, but also costing extra money, as we had movers on the clock whether the truck was there or not. When the proprietor arrived, he was not at all apologetic and was accusatory to us because we had left the empty lock boxes open. He did not seem concerned that he had inconvenienced us or mismanaged our reservation. He placed full blame on U-haul. I had to insist that he accompany me to the vehicle before we departed to evaluate the condition of the van and to confirm the gas and odometer readings, as he was just going to hand the key over to me and send me on my way. We left and upon arriving at our location, we found that we were missing the reserved furniture pads. When we returned the van and mentioned that to the proprietor, he said we should have asked for them. He also clearly did not remove the pads from our invoice. I want reimbursement for the furniture pads that we did not have, as well as further compensation for our poor experience and unprofessional customer service at the pick-up/drop-off location.

Évaluation :

5

make my 26 ft truck get 26mpg just kidding

Évaluation :

1

The gentleman who checked me out did not seem that very friendly and had a little hint of alcohol on his breath. He also had to re-enter my reservation information at the store two separate times, even though I had already done that via online reservation. The trailer that I had rented had a damaged fender on the driver's side, which was unmarked with an X, so before I departed the rental location I had to bring this up to the gentleman to ensure this damage was not marked against me (since I didn't cause the damage). Therefore, I am not sure he even checked the equipment when it was returned by the previous people.

Évaluation :

5

Nothing I can think of. Everything went smooth and according to plan.