...this was a Sunday pickup with no staff at the location....U-haul did everything Uhaul could to make sure that I never call Uhaul again .. Pick up..I show up an hour or so late...there is nobody there so it should not be a problem....I can't get my keys out if the box....I try using online help ..every time I do what they say..,I mean each step, I would be disconnected from the person I was talking. To and have to get a new person to help me.. terrible....so I call "customer service"..I definatly got the service. I am told that because I am late you can't get you truck...BTW..the website was not working properly...I spoke to several different people..nobody could help me..finally somebody told me that h could not have the truck that I was standing next to...rather I can have a truck in...either North/westbranch .an hour and a half away..and I get to pay for extra milage and gas ...so I keep calling....eventually..I contact o e lady who understands her job well...she gives me the code to the truck...it's now been over an hour and a half of arguing with U-haul before ONE GOOD female enjoyed gives me the code ..I have my truck . .the truck is making questionable engine noises...I drive it anyways....so..at the end of my truck use..maybe 430am...I try to return the truck...I call...I'm told use the website..I say it was broken earlier today and I really don't want to deal with it....nope I. Told the only way to turn in the truck is in the website....irritated as all hell..I start the website..then you want me to watch a training video...NO! I do not work for you...you work for me....so tell the lady that no I am not watching a trai I g video...I am told that I will be charged 20 $extra for not watching YOUR training video...so I leave and get charged....I never even looked at what you charged me..I am just going to assume that you charged me for filling the truck up with gas also .I got it at 1/4 tank.....and ..the ONE good female employee you have told me that management was supposed to call me... Management never called me....YOU SUCK SO BAD.....I rent a truck 3-4 times a year ...UHAUL is nolonger a possibility for me....Harry K.
Customer Reviews for Saint Clair Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Clair, MI 48079
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/28/2021 - 10/30/2021: 9h00 am - 12h00 pm
- 11/2/2021: 9h00 am - 12h00 pm
- 11/4/2021 - 11/5/2021: 9h00 am - 12h00 pm
- 11/11/2021: 9h00 am - 12h00 pm
- 11/18/2021: 9h00 am - 12h00 pm
- 11/24/2021: 9h00 am - 12h00 pm
- 11/25/2021 - 11/26/2021: Fermé
- 11/27/2021: 9h00 am - 12h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Improve by making it easier to self scan check in. I wasted over an hour of moving time trying to get the truck â€˜cause the office was closed in St Clair, MI. I called the U-Haul service number and it said 85 min wait! So frustrating!Monica L.
App wouldn't work to return 2nd truck.Location contacted me and said would be open Monday the 8th but they where not. I expected that it was a Holiday. Called the Customer service and they couldn't get the app to work for me tried different phone numbers. spent 3,5 hours attempting with 2 long hold times. They did put notes on account so will know later today if that helps. All in all was an alright experience. Not as good as my other experiences.Roy M.
Returning my rental to this location was a complete and total nightmare. When I made my reservation, this was the location selected to return my U-Haul as it was within walking distance of my personal vehicle (I moved from North Carolina to Michigan and do not have family that could give me a ride in Michigan). I was scheduled to return the truck by 12:00 pm on Friday, August 6th. I arrived on time and the office was closed. I called the 800 number for U-Haul for assistance, and the representative told me that there was nothing he could do and that I would be charged late fees since no one was there to check in my vehicle. I was in shock. I did my part, drove cross country and was there on time to return the vehicle, and had made the reservation accordingly, and now was being told it was my problem that the office was not open? I will never, ever rent from U-Haul again. Ryder, Penske, any and every other truck rental company will be my choice going forward but never again will I rent from U-Haul.JOHN C.
The truck, although new (7 630 miles), is in need of repairs. The drivers door handle broke and would not work. The door opens but only from inside the vehicle. The passenger door was not installed tightly when it left the factory causing the insulation on the door to fit loose. This prevents air and noise from entering the cabin. Therefore, when talking with the driver you need to yell in order for them to hear you. We wore ear plugs when driving because of the noise.Kurt V.
The unit was leaking and wet. I should have been given a refund because of its poor condition and the fact that I never moved in. Terrible customer service. You lost a customer for good.CHERIE W. | Expérience générale
Le client n'a pas laissé de commentaire.HILLARY ANN G.
Stand behind your quotes stand behind extras you tell people your giving them for different pick up location and gas level.Suzanne B.
Le client n'a pas laissé de commentaire.HARRY JAMES K.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.NINA B.
Le client n'a pas laissé de commentaire.Diane N.
Le client n'a pas laissé de commentaire.BRIAN B.
To many picturesJanet R.
Le client n'a pas laissé de commentaire.CHISTOPHER K. | Expérience générale
Give detailed instructions on how to check out on mobile app. Your site crashed and I am not able to check truck out at 7:30am. I had to get it at 6pm instead screwing up my schedule. I turned the key in too early and did not take clean photos and you charged my extra 25 $James B.
The place is hardly or never open.Louis B.
have more vehicles on handANTHONY JEROME P.
Le client n'a pas laissé de commentaire.TRACEY C.
Le client n'a pas laissé de commentaire.jim B.
The process to get the truck is kind of a pain. However, I hear how these trucks get stolen, so, I understand it, but, it's still kind of a painDavid D.
Le client n'a pas laissé de commentaire.DANIEL EDWARD M.
Le client n'a pas laissé de commentaire.THOMASPAUL J.
Le client n'a pas laissé de commentaire.Lon R.
Le client n'a pas laissé de commentaire.JERRY BENJAMIN L.
Le client n'a pas laissé de commentaire.jim B.
Le client n'a pas laissé de commentaire.MARY ANN M.
Prompt, polite customer service. Clean, well-maintained equipment.MARK ALAN B.
Jocelyn provided exceptional customer service. She opened her office earlier than expected so we were able to get our move completed faster than expected. She was most pleasant and accommodating to our needs.WILLIAM C.
Le client n'a pas laissé de commentaire.Alyssa L.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Jason K.
The actual location was fantastic! The only problem was their app! They wouldn't allow us to drop it off and we had to call customer service. They fixed our issue promptly, but as always technology is finicky. Just make sure you have some spare time during pickup and dropoff.Brooke B.
I had great service with Jacqueline at the St. Clair location. She was very friendly and helpful. I would recommend all my friends and family at this location. I was very satisfied with the service I received.lesa M.
Le client n'a pas laissé de commentaire.Jordan G.
Educate staff on drop off optionsBrian M.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Erik S.
Le client n'a pas laissé de commentaire.Steven L.
She (Unfortunately, I don't remember her name) was so helpful, she knew the equipment and extremely personable.Sherry W.
Your on line app doesn't work and it would not let turn in the vehicle on line so I got charged 20 $extra dollars for nothing. No one would answer the phone to help me.Robert H.
Le client n'a pas laissé de commentaire.Carolyn R.
This location was good, but another location gave someone else the truck we rented and really didn't care. Reserved a truck at other location to get call back, oops didn't have one. Overall I would NEVER recommend or use Uhaul again.Lisaann S.
Le client n'a pas laissé de commentaire.CURT W.
Le client n'a pas laissé de commentaire.Glenn M.
Le client n'a pas laissé de commentaire.Jodi W.
This is the second time I used this location. Once for storage and the most recent for truck rental. They are not organized, do not follow promotions by uhual and low support.Marcus L.
Le client n'a pas laissé de commentaire.harry B.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.MASSEEHA M.
Le client n'a pas laissé de commentaire.Brigitte L.
Le client n'a pas laissé de commentaire.colin R.
Le client n'a pas laissé de commentaire.Nicole A.
Le client n'a pas laissé de commentaire.ALLISON K.
The location is small and is located right next to a car wash so picking the truck up was a pain with the car wash customers. The truck was clean though and got the job done just beware picking it up in the morning you will have to go around the car wash customers.Nicole G.
Le client n'a pas laissé de commentaire.Alexander H.
Check in was easy. Bought a lock on site for 10. Very nice office personnel.STACY S. | Réservation
Le client n'a pas laissé de commentaire.JIM S.
Staff at this location was very informative; professional; and pleasant to deal with. Too bad all other interactions with Uhaul couldn't be this good.Richard B.
Unfortunately, I cannot remember the name of the woman who helped us at the St. Clair Fred Moore Hwy location, but she was exceptionally helpful and worked to ensure we saved as much money as we could. She made this part of our move effortless and I greatly appreciate it.Taylor W.
I dropped off the rental after hours and had no interaction with anyone there. It was easy enough to park the truck and drop the keys in a box.Marcello T.
Le client n'a pas laissé de commentaire.Billy P.
Too expensive for rentingPete L.
Le client n'a pas laissé de commentaire.KEN V.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Hassan H.
Le client n'a pas laissé de commentaire.Dale S.
Bad experience. Was never given a contact number or receipt when booking. Quoted 71 chargeri 213.00. Was told to download app so I can get code to truck. It made me put in credit card again and a different rate. Used vehicle for for 5 hrs system would not allows to check in. On the phone with cs rep for an hour waiting for a traffic manger, did could not check it in. Was told that notes were in file and they would check it in on Saturday for us. Nope checked in on Tuesday. Very upset. Call the St. Clair uhaul, and they cannot help. I have to call their manager to get it resolved, bad service. They should be calling not me. Called Bethany their man and got vm.mark G.
Le client n'a pas laissé de commentaire.Joseph K.
very helpful and cheerfulSandra B.
Le client n'a pas laissé de commentaire.Ken T.
You're not asking the right questions, you need to ask questions about the U-Haul service itself. I felt it was a bait and switch when I got there the price said 19,95 on the side of the van and then when I had to get the van it was a hundred and thirty some dollars. I will never use Uhaul again if I don't have to just for that reason right thereGary H.
Le client n'a pas laissé de commentaire.Kurt K.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.BARRY S.
Le client n'a pas laissé de commentaire.John R.
Wind shield wipers need to be replaced. Traction was very poor. Tires should be checked and probable replaced, On the good side the young lady working there was very nice.Bonnie L.
Le client n'a pas laissé de commentaire.Verne E.
Awful and we were lucky to get the truck back. The steering column came apart and the power steering went...never again.Amy P.
First class operation. Will rent a moving truck again and storage unit, also.ERIC L.
I placed my van rental and then completed the check in registration. The check in process showed an estimate of your bill which matched with the verbal info from when I spoke to the U-haul staff placing my order. Then I arrive to pick up the van, you add on a 11 $charge for CDW insurance coverage. I am requesting my 11 $refund for this not communicated or in writing fee. You can not surprise your customers. This is not fair. I did not agree to this charge when you never told me about it until the rental pick up. Thank You, Dawn Forsyth 586-484-0082Dawn F.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Dan F.
Le client n'a pas laissé de commentaire.Justin G.
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Darrel S.
Very happy with everything. They we're about to close when we contacted them. She actually waited for us and helped us with a smile.Mark H.
Le client n'a pas laissé de commentaire.Jennifer R.
Where should I start? My issue has nothing to do with the specific location, but my overall Uhaul experience. I booked a truck on a Monday, by Wednesday my reservation was not in the system when I called to confirm since I had not received a confirmation email. I rebooked online Thursday. By Friday, I was receiving a call to confirm a pickup time and location that were not what I had booked. When I called to fix this, I was told I had two reservations. Moving on to pickup. The location and staff was very friendly. That is the one plus of my experience. The truck, however, was a different story. It sounded like it was going to fall apart on the side of the road! I returned the truck to the drop-off that night. The drop-off, by the way, looked questionable as the signage was not very visible because of the giant liquor store in front. Anyway, this brings me to Sunday when I received an email that I had been charged an additional 57 $. When I called about it, I was told that I was charged an extra day. I'm not sure why since I returned the truck the same day I picked it up. I disputed the claim and received an email telling me the situation had been corrected by Monday. I had only moved my items to a storage unit as we are looking for a house. This means I'll need a truck again. However, after this experience, I highly doubt it will be a Uhaul. I'm sure my more than 300 Facebook friends and 600 Twitter followers would be happy to hear how you do business. Merci.Crystal G.
Le client n'a pas laissé de commentaire.Bert V.
Le client n'a pas laissé de commentaire.WILLIAM D.
My only issue is and I will call there are the charges. I was given a quote of 29,99 $ and that amount was charged twice. So I will call them for clarification. I expected the 29,99 $ charge , the mileage charge and 1 $for something they explained but not the additional 29,99 $. My name is Pam and my number is 810-335-8835Pamela C.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Anastasia S.
Le client n'a pas laissé de commentaire.louis I.
Gasoline level was lower than what was recorded before taking truck.lori W.
Le client n'a pas laissé de commentaire.marcella C.
Le client n'a pas laissé de commentaire.ERIN E.
Le client n'a pas laissé de commentaire.Matt B.
Le client n'a pas laissé de commentaire.Jennifer H.
Amy is simply awesome!Holger E.
Le client n'a pas laissé de commentaire.SUE T.
Le client n'a pas laissé de commentaire.Charles D.
They helped me in every way possible. I would send anyone I know to your business.I would give A+LYNN G. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!