Évaluations des clients Sandalwood Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sandalwood Market

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Emanuel J. le

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staff was polite, efficient, and proficient in handling the rental. The truck was in great condition and the service was over all excellent.

Julia B. le

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Le client n'a pas laissé de commentaire.

Denise B. le

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I could not use the self check-in because it could not verify me and when I sent into location to check-in, there was nobody there who could process the transaction. I had pickup at 330 and did not leave with rental until 430. There were service lights on in the vehicle while I was driving it. Did not feel safe

Michael P. le

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Took 50 minutes for pickup

Delsha D. le

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Le client n'a pas laissé de commentaire.

hamza A. le

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Le client n'a pas laissé de commentaire.

Kristof S. le

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I order a truck and an appliances cart on line. After arriving at the location the cart was not there. I spent a half a day going to other locations trying to find a cart.

robert B. le

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Did not have the moving blankets I ordered.

Emily M. le

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Le client n'a pas laissé de commentaire.

Anita D. le

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The app would not allow me to take a photo to show the condition of the truck. I had to wait several minutes to get the key, even though it says doing online allows me to skip the line. The cashier kept assisting other customers who were purchasing items from the store instead of helping me. The truck was disgustingly dirty inside with trash in the back of the truck. The actual location is a convenience store so maybe they should just concentrate on that.

Punit A. le

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Nothing

Roschelle H. le

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The manager was great and very nice. The rental was quick and easy to get and not alot of paperwork.

Richard Y. le

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Maintain present standards

Chloe C. le

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Le client n'a pas laissé de commentaire.

john M. le

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Overall great service. Everyone there is so helpful and friendly. I go out of my way to rent at this location

David G. le

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***This only pertains to the sandalwood location, any other location/service uhaul provides is not under this comment*** At first I wasn't able to click through the app at all and found out that my reservation wasn't completed by the dealer properly, had an area manager come out and fix it. My equipment Dolly and furniture pads were not in the box when we opened the cargo door. I had to go to the Sinclair road site to pick up my furniture pads. I do appreciate Kevin, the area manager, for making things right.

Nanci H. le

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Right in my neighborhood! So convenient.

Andrew S. le

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Le client n'a pas laissé de commentaire.

Donald G. le

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someone broke glass on trailer I had to clean off before loading my car.I think a person thru out a beer bottle passing by and would be no fault of u-haul location or staff,and I had no problem cleaning off trailer.Very nice staff and would use this location if in the area again.

Juliana H. le

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Remove this location. Horrible customer service. Location did not feel safe. The truck was fine.

JOSHUA H. le

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I was charged more than I was to be changed. The store recommended a smaller truck than I needed and it coast me more in money

galent W. le

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I was charged $29.95 for the truck, $0.79 x 40.00mi which is the $31.60. Totaling $61.55 before tax and $67.25 after taxes. I only put 33.5 mi on truck. There needs to be an adjustment to what I was charged. I did bring this to the attention of the representative upon returning the truck but no changes have been made yet. The truck had less fuel than the paperwork stated as well. This was brought to the rep’s attention also. I did however return the unit with more fuel than when I initially received it. I also stated I’d have the truck until 4:pm but returned it by 2:pm. I believe I am due a credit versus being charged “more”. I do not believe this experience properly represents the normal business policies so I am sending this email confident that this issue will be resolved rather quickly. Thanks, Galen T. Williams

Devin N. le

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Le client n'a pas laissé de commentaire.

kourtney W. le

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Adam was great!

Adam R. le

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Le client n'a pas laissé de commentaire.

Keia I. le

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There was a roach in the back of the truck and I think I was overcharged

Diane K. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Make sure that the business hours for the location in U-Haul’s side are accurate. My pickup was scheduled and confirmed for 9:30am but the business did not open until 10:00am which was very unfortunate because I ended up paying movers an extra half hour for nothing.

Don M. le

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Didn’t know what they were doing, in a very “ shady” location & questionable things going on in store, had to hook up my own trailer Total time took 1+ hrs total Never again!!!!!!!! Also billed card twice for trailer!!!!

DEMI T. le

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I returned my truck on time I can not understand how my bill is over 200 dollars i am extremely upset

emmanuel A. le

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Le client n'a pas laissé de commentaire.

John G. le

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Process took far too long and I had to repeat information that I already entered online.

Samba N. le

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Le client n'a pas laissé de commentaire.

Johnny M. le

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Le client n'a pas laissé de commentaire.