Excellent service. Very professional and helpful.
Jonathan B
Customer Reviews for Schaefers Indiana Turf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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WordLock code was incorrect. Waited on hold for 30 minutes to get assigned a different vehicle which was twice the size I needed.
Jordan CVery easy to pick up and return truck using mobil app
Amy WNothing I can think of.
Don AThe uhaul I rented had no AC, it was 90 degrees and had to drive in 4 hours with no AC and the cab was super hot!
Tonia CNothing....even the problem I had was taken care of promptly
James BThe team at this location were excellent in all respects. They were prompt and helped us hook up the trailer.
Bret HThe employee I worked with could've referenced my actual order when submitting my information into the system so she wouldn't have charged me for the truck and auto transport in separate transactions. I got it worked out by making a phone call to corporate, but still paid a little more than I anticipated. Also, I understand if it's a family business, but the children screaming at and fighting one another is not good for business.
Saleh AI had purchased some large items and this location was very convenient to that establishment. Should I ever discuss this with someone who intends to do something similar, I will definitely recommend this location.
Clive PNo issues with the drop off location.
Holly HLower the piece
James GThanks
Jason VThe gentleman that assisted me with very helpful. I also would have appreciated it if the truck had a little more gas in it when I picked it up.
Scott PI am showing 2 transactions coming g out of my acct
SHAWN LWhen I showed up to pick up a van; it was not available. No apology. When I asked what the plan was, it was the response .. No other trucks avail either. Had to go in the opposite direction of travel to get a 10' truck that I did not want due to ease of getting into cab and cargo areas. It took me an extra hour and an extra almost 20 miles to get a vehicle. No compensation was offered. P/u location very friendly but not open on Sunday. I hate doing the mobile return.
Cynthia HContract states vehicle milage and gas but I was charged for gas NOT required for me to purchase
Kia RApril was friendly, professional, and patient. There was some technical difficulties but she was patient with us and worked every out with us.
Tracey BStore had closed unexpectedly and never called us.
Clayton bWe dropped off the truck 5/4/2020 early morning but wasn't given a receipt. Just when we thought we thought we were done this shitty excuse for a company Uhaul, I get a call on the 7th claiming we hadnt returned the equipment yet and that we'd be charged for the extra days. Who the fuck runs this business?
bryan lThey were not open at the time of drop off. So have no idea if it was cleanliness or if it was hospitality anything because they were closed at the time of drop off.
todd mWe did not see anyone, we used the drop box for the key
Dorothy JThey didn't check in the equipment for 36 hours after I dropped it off, prompting me to get a phone call from U-Haul about not dropping it off.
Raymond KSince this was just a phone drop off I didn't have to deal with the office or a person so most of the evaluation is really not applicable. It was easy to get to and to find a place to park the truck. The drop off box was also clearly seen.
Richard DHace a solution to frozen doors during the winter??
Antonio MReserved a 20’ truck , they didn’t have one when we got there, said sorry I’ve got an 18 that’s all
william fExcellent customer service. More places need to take note of how they run things. They got a forklift and brought the trailer to my truck and offered to help hook it up. Very friendly and efficient service. Definitely will be recommending them to my friends.
phil h1) Pickup was scheduled at 7. Store didn't open until 8:30 and keys were not in the truck like they were supposed to be. 2) mileage was wrong, and was even noted when I got it that it was wrong. Was allotted 64 miles and went over only because the mileage was wrong. Had to pay for what I didn't use. 3) rude tellers at both pickup and drop off. Pickup was pissed because they had to rent the truck to me that early and drop off was pissed because it was raining. Sorry but I'm not in control of the weather!
Joshua BThey did know I was coming. Initially said they didn't have any units to rent. Had a hard time with the computer software, tried to charge me an extra $30 until I pointed out they processed the charges wrong and added insurance which I didn't want. Took 30 min even tho I paid ahead and checked in early online. I like uhaul especially the after hours return. Too bad the pickup can't be after hours too.
alexander aClean the inside of the windshield, know what accessories were purchased with the rental and have them ready.
Michael Bwhen arrived to pick up trailer it was not available there and had to be located. put us a hour behind while uhaul located one and brought it to this location.. the people at the location was great.
Adam Jeverything was well handled very professional
Thelma SIt was a very different location from what we had agreed upon and 160 miles out of the way!
SUSAN SI drove the vehicle 9,8 and it took me just over 6 gallons to fill up the tank so obviously I didn't use anywhere close to that amount (probably about 1 gallon) therefore it wasn't close to a full tank when I picked it up. The tank read somewhat close to full when I picked it up but I thought it had been topped off just before I picked it up so that is what I did. In conclusion, I don't think anyone would think this was fair and not what I expected from an otherwise great company (U-Haul).
Jeff FI can't think of anything that you need to do to improve your service. Every thing went Great and I am very happy.
Tim hThe vehicle was clean and the people at the rental site were excellent. The truck was based on an Econoline, and the engine sounded like all the lifters were failing. Worried the engine would fail the whole trip. Brakes were spongy as well. I don't blame Schaefers, they got the vehicle from another location.
Wendell LFaster check in. Otherwise nice people.
Maureen Ggreat people and wonderful to work with
ALISSA SIf you could have the truck manufacturer put the radio controls on the steering wheel, that would be nice safety feature. Other than that, it was great!!
John Hevery thing went great no problems
SCOTT HThey were completely awesome!
EUGENE T