Customer Reviews for Selective Autos Inc
(U-Haul Neighborhood Dealer)

Évaluation :

3

They need to make sure the tires are at correct pressure. We should not be responsible for correcting that when it should have been checked before renting the vehicle out.

Évaluation :

5

Todo OK

Évaluation :

5

Nothing my customer service from Diane was outstanding!!! I will tell all my family and friends about this U-Haul location because she was truly so empathetic and helpful.

Évaluation :

2

Ride service after I spent over $2000

Évaluation :

1

Ride service

Évaluation :

1

They attempted to charge us for turning the truck in almost empty even though it had more gas than we picked it up with. We had to call u-haul to have this resolved, but they shouldn't have attempted to pull one over on us to begin with

Évaluation :

5

Nothing excelente

Évaluation :

3

I returned the truck and the Hitch late at night because I didn't have a space at the home to leave it overnight. The original location that I was supposed to drop off was 7277 N Nebraska Ave., Tampa FL but even that the rental said the equipment could be left at any time when I got to that location was completely gated and closed. So I first tried calling your customer service line and it was closed for the day. Then I proceeded to find another nearby location and leave it there. I called the custoomer service line the following day to let them know about what happened and to noted in the system. Thank you,!

Évaluation :

1

Attempted to drop off truck a day earlier, was told I could not as they did not have any room for it. When I actually dropped it of on the agreed date, the person in charge was not there. Supposedly they had gone to an auto auction. A mechanic would not accept the keys, but suggested to bring the truck into the yard and leave the keys in the cab. 2 days later I was getting emails and text msgs that the truck was not dropped off. Ended spending almost 2 hrs on the phone, being passed from one rep to another trying to clarify this. Good thing I took a video when the truck was returned.

Évaluation :

5

The staff was friendly, professional and provided great service. Will definitely rent from this location again.

Évaluation :

1

The truck was filthy I hit the tow hitch because it was sticking out and the man said, well that’s what insurance is for, very nonchalant

Évaluation :

5

Friendly service. Quick. Same day rental. Would rent again from them!

Évaluation :

1

Servicer was rude hours were inaccurate

Évaluation :

1

Called to ask about dropping off my truck after busting my neck all day moving and was told that the owner of this location doesn't work for Uhaul and then hung up on. It was really great sitting in the vacant lot behind what I assume is a dump or a u-pick-it scrap yard littered with used condoms that they pass for "selective autos" and having absolutely no service provided by the business. I would recommend Uhaul not working with this business in the future. I am going to go out of my way to spread the word about how lousy the customer service was at this location and with uhaul in general.

Évaluation :

1

Nobody was there, there was no drop box, no signage, dirty and uninviting lot. Terrible.

Évaluation :

1

Beware - this place has a computer system that cannot handle rentals. Beware - this place overcharges for a cleaning fee when it is returned clean and swept out. Beware - this place will also overcharge you for gas when you already returned it filled up as when rented.

Évaluation :

5

Nothing you all were great to work with me. Merci encore.

Évaluation :

2

orderd appliance dolly and half dozen blankets, they did not have them .pick location was changed last minute.

Évaluation :

5

Cargo had an couch inside.

Évaluation :

3

hard to get in and out

Évaluation :

5

We reserved a 10' truck, and were sent to the Dreams Banquet Hall business (11106 N 30th St, Tampa, FL 33612), which holds U-Haul trucks. We were scheduled for a 10:30 am pickup, but called there ahead to let them know we would be about 2 hours late, but did not get a response. I waited there for over 2 hours on a very hot day, as the business doors were locked, though the sign said open, and their business hours posted were 9 am to 7 pm. I waited because I thought they were at lunch. I called U-Haul, and they were unable to reach anybody associated with that place. We lost most of our moving time because of this. Everybody else at U-Haul was so helpful, but we were definitely not happy with that location. At least they could have posted a sign that they were closed, and contacted us. By phone, we were then referred to the place on N. Nebraska Ave, which was fine.

Évaluation :

2

If I put the return zip code as different from the pick-up zip code, you should make it more clear that I have to return it to the pick up location if your system determines it that way. I would not have picked it up in that location had I known I was going to have to drive across town to return it

Évaluation :

1

Give correct information so customers do not have to pay an additional $40 for an extra day that they would not have had to pay if you had provided the correct information or a written contract/paperwork. Provide written paperwork with details of the rental. If you say "there will be an email sent to you in a minute" then send the email with the information.

Évaluation :

2

Personnel was nice, site was run down.

Évaluation :

1

Most deplorable uhaul experience I have ever had. I will be reaching out via email and phone call. This location doesn't even exist. Sure, it's on google maps.. but lucky motors is at 5810 N Nebraska Avenue Tampa 33603... not at 5810 N Nebraska Avenue under the business name lucky motors... so someone is either using someone else's operating name.. or Uhaul is just incompetent in terms of addresses and business names. That is not really my issue to pander over. The fact of the matter is lucky motors is at 5810 N Nebraska not 5916 N Nebraska. So how can you drop off at uhaul at a business not listed to a physical address? You do not. I reached out to the owner of said drop off...and he told me no one there speaks English, to drop it off by the fence, down the alley and leave inside... I've used uhaul.many times and I have never had an experience like this. Mind you, at my pick up location, they said "5916 lucky motors does not exist at all from what we see on our program...but it's on our drop off website @uhaul.com...so it should be ok. It wasn't ok. Do not select this location if you would actually like to be able to stop your truck off.. not drive all over town incurring extra miles and now seeing he is trying to charge me an extra day fee due to their incompotence and also my inability to interpret " go down the alley...there is a green fence, no one that speaks english, leave the truck outside." As actual directions!! I have never done a review of a business as I do not want to negatively impact someone's life and job... but due to the nature of this situation, it needs to be addressed in a world of computer automation. If you cannot perform your job correctly a computer will do it for you.

Évaluation :

4

Nothing great service

Évaluation :

3

I was given wrong info by customer service as to where pickup was.I have an outstanding dispute that still is unresolved after 4 emails to your customer service department. Please help resolve the issue

Évaluation :

1

need to check overall maintenance of vehicles before rent out to customers.... there were no head lights and no windshield washer fluids... was late for arrivals due to no headlights to drive at night.

Évaluation :

4

You need to have a dolly for customers to be able to get there items on and off the truck, please and thank you again for everything.

Évaluation :

1

We called and arranged to drop off the trailer at 5916 N. Nebraska which is supposed to be a 24 hour drop off. Turns out, it is not staffed past 6 pm, it was very hard to find the uhaul drop off box (dark one way side street). This is an unprofessional location and I would not recommend it.

Évaluation :

1

The location is way too small for renting and returning a 20ft Uhaul. Dropping it off was a nightmare! It's a small dealership with a lot of cars so the front entrance cannot be used for returning trucks. They don't tell you that until you've already attempted to come in the wrong way. I then had to back out dangerously in traffic on a busy highway to turn back and go down a hidden "dead end" back entrance that was crowded with vehicles everywhere, which made it difficult to park the Uhaul. It was extremely frustrating to deal with after a long day of moving! I would never recommend this location for anyone!