Very helpful and kind
Eladio Ossario
Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice service. Good location. Spacious lot. Easy in and out
Anthony FreundOriginally we reserved at 324 S Larkin, but the gentleman claimed he couldn't log into his U-Haul computer system. So we called the U-Haul corporate, and they were able to help us get set up for this facility on Jefferson instead. They also said on the phone we would be credited $50 for the lost time and added driving to pick up the truck, but we have not seen that, not sure if that is being handled by corporate or if they were just blowing smoke up our rear ends. This Jefferson facility was able to get it done, and we were good except for losing the hour and the inconvenience of going to a second U-Haul that morning. In the future we will reserve at this one, first.
Leonard WeberThe Self Storage World Staff was very friendly and nice. The UHAUL system is just atrocious and to not have any fall backs to count on when your system isn't working is a bit of an oversight.
Peter RocushRien
Kristine TrostWe use this U-Haul business all the time and find them to be very courteous and efficient.
ANGELITA PALACIOSThe only thing was the engine light was on when I picked it up and I called and left a message advising of same.
Lila BrownsonGreat Customer service.
Francisco GarciaThe van had a good radio and was comfortable.
Bruce A RenwickThe mile reader was off. I'm a truck driver I drive for a living and use the same map app every single day it's accurate. The truck still picked up almost 30 miles I DID NOT DRIVE. SCAM
Breanna SmithI would recommend the location but not the service you have gone down the reservations and now when we return the truck we gotta take pictures instead of turning in the keys to the people we have to do all that. If not, you're gonna charge is 20 extra dollars that's not good customer service at horrible.
FREDY RODRIGUEZThe vehicle we use before use smelled like marijuana very strong scent we had to let down the windows for fresh air.
Jesse StiffOne of the seatbelts didn't latch so my daughter had to sit in the middle seat next to me
Lisette GoldenbergYou need to let customers know they need to refill the gas tank or they will be charged for an estimated amount of gas used. Yes, there are signs inside the facility stating this but most people check in using their smart phone. Online, it is stated that a cargo van is $19,95/day plus so much per mile. I only used the van for 4 hours and was still charged the daily rate of $19.95. I think a full day is still considered 8 hours. You need to be a little more specific. Also, it cost me more for the insurance than it did for the rental! I thought $26 was a little steep.
Sally Macholl-MilasIt was a very pleasurable despite the reasoning for needing to move.
Tiffany WilliamsGreat customer servicr
Robert DerangoEveryone I came in contact with was absolutely amazing. So very helpful and friendly. I had an amazing experience with them
Lisa WittEverything was good!
Valerie PasterisThis company will have a data breach soon The employees take pictures of your DL - ID with their personal phone!!! And don't delete your information once the rental agreement has been approved
Christina AdamsEvery time I visit the Jefferson street uhaul co. In Joliet, IL. The young lady at the desk is always so nice. The trucks are always clean. Merci
RENEE WRIGHTYou have it well set up already.
Ayodeji AdetunjiThe place was very clean very organized I loved using the unit that I had the people that work there are so exceptionally good at doing their job
Paul Bridges | Expérience généraleComputer was slow to the point of almost not working.
jesus chavezI rented a 26 ft truck number JH2245D…on 8/31/22 at 9:55 am for 1 day. It needs a wheel alignment very badly, was stalling, and cut off on me twice that night, so I couldn't move effectively, and was not able to return until abt 2 pm the next day because of the issue due to the individuals I had helping me move had to go to work, so I was with out any help for 1 load and had to wait till morning to find more help because they work 12 hour shifts. I believe the transmission needs to be serviced, I advised location of matter, the rep at the office said she was going to advise manager and see if he could waive the fee for 9/1/22 and he still charged me for that day. I think that was very inconsiderate n unprofessional, due to your vehicle not being maintenanced properly.
charlene adamsYou have a very nice clerk. She was very thorough and made the transition easy for us.
valerie deereFully check the vehicle. It had next to no washer fluid and the tires were leaking air on the passenger side causing a tire pressure sensor fault error.
Paul AmorosoThey charged the wrong card now I’m out of 300 dollars Y’all suck
Barbara BrooksMake sure that the washer fluid is topped off.
William PodkowaVery nice staff would rent from this storage again. Merci
Lori Bell | Expérience généraleThe staff, (Beatrice, Yani), were always very professional and kind. I rented this space for three years, and was completely satisfied with the total arrangement. I appreciate the Joliet Storage and staff. I will DEFINITELY recommend Joliet Storage to others. Merci!
Roscenda Carroll | Expérience généraleThe woman at the front desk was very professional and helpful. I had some issues getting the truck started and she walked out and gave me a quick tutorial on the step by step. The store was clean and would definitely recommend this to people.
Eric StraggasThe truck was low on gas when I got it. The trip computer showed it only had 32 miles to empty. I would expect a rental to have at least 3/4 tank at a minimum. There was also a noticeable smell in the cab.
Kevin EthridgeI didn't read the gas mileage fine print but the gas hand was definitely not what was said 3/8th was circled but it was a tad bit of 1/4th but I'll definitely pay attention to the reading nexttime
ANDRE GREENdont charge a cleaning fee for petty BS like grass!!!
keyshawn welchAdjust a few if the boxes near the counter so people can actually reach it. For those of us that are short stature it us a little difficult to reach.
PATT MORAZAOutstanding customer service, I'll recommend this location to a friend!!
Jose MoraThe employee has to be throutfull there is a controvercy on the gass level and they charged me ilegitimately I want some one to look in to this.
joseph darkwaTruck was very heavy with smoke oder ashes on sit and as opening door to enter flew in my face . the cargo area was not swept broken hangers and cut twisty ties All over. The eco control bogged truck. struggled to go up a road incline . not complaining about price !!!
Cathy DoulinI should get a discount for doing all the work when I turned it in. Taking four pictures to upload as "proof"? And having to record all the turn in details myself is ridiculous, if you turn in after hours, there should be a 25 % discount, since I've done your job. Once upon a time, you dropped the keys in the box, and your employee processed the turn first thing the next open day.
SCOTT INSKEEPOffice worker's we're great, the truck was the problem. Needed some mechanical repairs, belt needed to be replaced. And it kept wanting to go into town mode. It made for some interesting/fun conversation.
Anna HuckabaGreat customer service and very easy instructions and quick process to check out and return.
Roger MerrittEverything was perfect.
Ellette WoodsonThe young lady that helped me was efficient, friendly and professional. Second time renting from this location and it was easy to do.
Lila BrownsonVery friendly staff. Easy to talk to. Easy access to my unit made my transition so much easier.
Patricia Loeschen | Expérience généraleGood customer service
DAVID BAKERThe girl was very lazy yesterday when I rented it she didn’t feel like getting up really talking to me they don’t like to move I had to run out to the truck and verify everything myself once again only a half tank
FREDY RODRIGUEZI rented a storage unit from 2/2020 through Dec 2021. I didn't have any issues during my Rental time. The staff was polite and helpful and my items were well kept and accessible. I am extremely satisfied with the experience.
Raquel Martinez | Expérience généraleMerci.
JOSEPH GERGELYVery friendly customer service
DERRICK GOLDENGet better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional please
Debra AlexanderN.D.
JOSEPH LEWISTried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.
Geoffrey HumphreysNothing to improve! Everything was excellent!
Samuel ZaleskiBetter customer service
JASMINE MOSLEYI moved to have something closer to home. I also wanted to share a spot with my elderly parents and not have them out on I80 trying to get to the unit. Thank you for excellent service and I will refer friends that are close to your property when the occasion rises.
Robert Heldebrandt | Expérience généraleYuni was amazing and great to deal with. Customer service focused. Will rent again from this location
Joe JasnoszVery nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problems
ANDREW SHELBYEven though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.
DANIEL NORTHRUPTotally great service and facility
TERESA TURNER RENT-A-CENTER | Expérience généraleI used this place more than once. GREAT!!!
William Schenold | Expérience générale