Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)

426 évaluations

2112 W Jefferson St   Joliet, IL 60435

(815) 207-8432

Heures d’ouverture

  • Mon-Sun: 10 am–5 pm

Services dans cet établissement :

Pour nous contacter

(815) 207-8432

2112 W Jefferson St
Joliet, IL 60435

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 10 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very helpful and kind

Eladio Ossario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Branch Jr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha Gamblin 
Évaluation :
5

Nice service. Good location. Spacious lot. Easy in and out

Anthony Freund 
Évaluation :
5

Originally we reserved at 324 S Larkin, but the gentleman claimed he couldn't log into his U-Haul computer system. So we called the U-Haul corporate, and they were able to help us get set up for this facility on Jefferson instead. They also said on the phone we would be credited $50 for the lost time and added driving to pick up the truck, but we have not seen that, not sure if that is being handled by corporate or if they were just blowing smoke up our rear ends. This Jefferson facility was able to get it done, and we were good except for losing the hour and the inconvenience of going to a second U-Haul that morning. In the future we will reserve at this one, first.

Leonard Weber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago Sanchez 
Évaluation :
4

The Self Storage World Staff was very friendly and nice. The UHAUL system is just atrocious and to not have any fall backs to count on when your system isn't working is a bit of an oversight.

Peter Rocush 
Évaluation :
5

Rien

Kristine Trost 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jude Suriaga 
Évaluation :
5

We use this U-Haul business all the time and find them to be very courteous and efficient.

ANGELITA PALACIOS 
Évaluation :
5

The only thing was the engine light was on when I picked it up and I called and left a message advising of same.

Lila Brownson 
Évaluation :
5

Great Customer service.

Francisco Garcia 
Évaluation :
5

The van had a good radio and was comfortable.

Bruce A Renwick 
Évaluation :
2

The mile reader was off. I'm a truck driver I drive for a living and use the same map app every single day it's accurate. The truck still picked up almost 30 miles I DID NOT DRIVE. SCAM

Breanna Smith 
Évaluation :
4

I would recommend the location but not the service you have gone down the reservations and now when we return the truck we gotta take pictures instead of turning in the keys to the people we have to do all that. If not, you're gonna charge is 20 extra dollars that's not good customer service at horrible.

FREDY RODRIGUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arielle Barbosa 
Évaluation :
5

The vehicle we use before use smelled like marijuana very strong scent we had to let down the windows for fresh air.

Jesse Stiff 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick Bower 
Évaluation :
4

One of the seatbelts didn't latch so my daughter had to sit in the middle seat next to me

Lisette Goldenberg 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse Stiff 
Évaluation :
4

You need to let customers know they need to refill the gas tank or they will be charged for an estimated amount of gas used. Yes, there are signs inside the facility stating this but most people check in using their smart phone. Online, it is stated that a cargo van is $19,95/day plus so much per mile. I only used the van for 4 hours and was still charged the daily rate of $19.95. I think a full day is still considered 8 hours. You need to be a little more specific. Also, it cost me more for the insurance than it did for the rental! I thought $26 was a little steep.

Sally Macholl-Milas 
Évaluation :
5

It was a very pleasurable despite the reasoning for needing to move.

Tiffany Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL HERNANDEZ-CEDILLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL HERNANDEZ-CEDILLO 
Évaluation :
5

Great customer servicr

Robert Derango 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather bernard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN PINOS MATUTE 
Évaluation :
5

Everyone I came in contact with was absolutely amazing. So very helpful and friendly. I had an amazing experience with them

Lisa Witt 
Évaluation :
5

Everything was good!

Valerie Pasteris 
Évaluation :
2

This company will have a data breach soon The employees take pictures of your DL - ID with their personal phone!!! And don't delete your information once the rental agreement has been approved

Christina Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juvient Tuema 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Samek 
Évaluation :
5

Every time I visit the Jefferson street uhaul co. In Joliet, IL. The young lady at the desk is always so nice. The trucks are always clean. Merci

RENEE WRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Clark 
Évaluation :
5

You have it well set up already.

Ayodeji Adetunji 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael henderson 
Évaluation :
5

The place was very clean very organized I loved using the unit that I had the people that work there are so exceptionally good at doing their job

Paul Bridges  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Henderson 
Évaluation :
3

Computer was slow to the point of almost not working.

jesus chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVerne Iaccino 
Évaluation :
2

I rented a 26 ft truck number JH2245D…on 8/31/22 at 9:55 am for 1 day. It needs a wheel alignment very badly, was stalling, and cut off on me twice that night, so I couldn't move effectively, and was not able to return until abt 2 pm the next day because of the issue due to the individuals I had helping me move had to go to work, so I was with out any help for 1 load and had to wait till morning to find more help because they work 12 hour shifts. I believe the transmission needs to be serviced, I advised location of matter, the rep at the office said she was going to advise manager and see if he could waive the fee for 9/1/22 and he still charged me for that day. I think that was very inconsiderate n unprofessional, due to your vehicle not being maintenanced properly.

charlene adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Herndon 
Évaluation :
5

You have a very nice clerk. She was very thorough and made the transition easy for us.

valerie deere 
Évaluation :
3

Fully check the vehicle. It had next to no washer fluid and the tires were leaking air on the passenger side causing a tire pressure sensor fault error.

Paul Amoroso 
Évaluation :
1

They charged the wrong card now I’m out of 300 dollars Y’all suck

Barbara Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA TURNER 
Évaluation :
5

Make sure that the washer fluid is topped off.

William Podkowa 
Évaluation :
5

Very nice staff would rent from this storage again. Merci

Lori Bell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan Sewell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Parsons 
Évaluation :
5

The staff, (Beatrice, Yani), were always very professional and kind. I rented this space for three years, and was completely satisfied with the total arrangement. I appreciate the Joliet Storage and staff. I will DEFINITELY recommend Joliet Storage to others. Merci!

Roscenda Carroll  |  Expérience générale 
Évaluation :
5

The woman at the front desk was very professional and helpful. I had some issues getting the truck started and she walked out and gave me a quick tutorial on the step by step. The store was clean and would definitely recommend this to people.

Eric Straggas 
Évaluation :
2

The truck was low on gas when I got it. The trip computer showed it only had 32 miles to empty. I would expect a rental to have at least 3/4 tank at a minimum. There was also a noticeable smell in the cab.

Kevin Ethridge 
Évaluation :
2

I didn't read the gas mileage fine print but the gas hand was definitely not what was said 3/8th was circled but it was a tad bit of 1/4th but I'll definitely pay attention to the reading nexttime

ANDRE GREEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sururi Erbas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER IUNGERICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Turner 
Évaluation :
1

dont charge a cleaning fee for petty BS like grass!!!

keyshawn welch 
Évaluation :
5

Adjust a few if the boxes near the counter so people can actually reach it. For those of us that are short stature it us a little difficult to reach.

PATT MORAZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA JORDAN 
Évaluation :
5

Outstanding customer service, I'll recommend this location to a friend!!

Jose Mora 
Évaluation :
2

The employee has to be throutfull there is a controvercy on the gass level and they charged me ilegitimately I want some one to look in to this.

joseph darkwa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alice borden 
Évaluation :
2

Truck was very heavy with smoke oder ashes on sit and as opening door to enter flew in my face . the cargo area was not swept broken hangers and cut twisty ties All over. The eco control bogged truck. struggled to go up a road incline . not complaining about price !!!

Cathy Doulin 
Évaluation :
3

I should get a discount for doing all the work when I turned it in. Taking four pictures to upload as "proof"? And having to record all the turn in details myself is ridiculous, if you turn in after hours, there should be a 25 % discount, since I've done your job. Once upon a time, you dropped the keys in the box, and your employee processed the turn first thing the next open day.

SCOTT INSKEEP 
Évaluation :
4

Office worker's we're great, the truck was the problem. Needed some mechanical repairs, belt needed to be replaced. And it kept wanting to go into town mode. It made for some interesting/fun conversation.

Anna Huckaba 
Évaluation :
4

Great customer service and very easy instructions and quick process to check out and return.

Roger Merritt 
Évaluation :
5

Everything was perfect.

Ellette Woodson 
Évaluation :
5

The young lady that helped me was efficient, friendly and professional. Second time renting from this location and it was easy to do.

Lila Brownson 
Évaluation :
5

Very friendly staff. Easy to talk to. Easy access to my unit made my transition so much easier.

Patricia Loeschen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Regganie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriene Benit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN NELSON 
Évaluation :
5

Good customer service

DAVID BAKER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAIME SANCHEZ 
Évaluation :
2

The girl was very lazy yesterday when I rented it she didn’t feel like getting up really talking to me they don’t like to move I had to run out to the truck and verify everything myself once again only a half tank

FREDY RODRIGUEZ 
Évaluation :
5

I rented a storage unit from 2/2020 through Dec 2021. I didn't have any issues during my Rental time. The staff was polite and helpful and my items were well kept and accessible. I am extremely satisfied with the experience.

Raquel Martinez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA SAUNDERS 
Évaluation :
5

Merci.

JOSEPH GERGELY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILA BROWNSON 
Évaluation :
5

Very friendly customer service

DERRICK GOLDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Herzberger 
Évaluation :
2

Get better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional please

Debra Alexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY OCONNOR 
Évaluation :
5

N.D.

JOSEPH LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI O'BRIEN 
Évaluation :
2

Tried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.

Geoffrey Humphreys 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD WHITE 
Évaluation :
5

Nothing to improve! Everything was excellent!

Samuel Zaleski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY TYLER 
Évaluation :
1

Better customer service

JASMINE MOSLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC HANSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon Brumfield 
Évaluation :
5

I moved to have something closer to home. I also wanted to share a spot with my elderly parents and not have them out on I80 trying to get to the unit. Thank you for excellent service and I will refer friends that are close to your property when the occasion rises.

Robert Heldebrandt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA THOMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Amado Perez 
Évaluation :
5

Yuni was amazing and great to deal with. Customer service focused. Will rent again from this location

Joe Jasnosz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN QUINN 
Évaluation :
4

Very nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problems

ANDREW SHELBY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN LOGAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY SIMINGTON 
Évaluation :
1

Even though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.

DANIEL NORTHRUP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH OSUCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO MARTINEZ 
Évaluation :
5

Totally great service and facility

TERESA TURNER RENT-A-CENTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID COLEGROVE  |  Expérience générale 
Évaluation :
5

I used this place more than once. GREAT!!!

William Schenold  |  Expérience générale 
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