Customer Reviews for Shawarma Palace Express
(U-Haul Neighborhood Dealer)

859 évaluations

231 Livingstone Ave   Toronto, ON M6E2M3

(416) 781-3684

Heures d'ouverture de l'établissement

  • Lun : 9h am à 12h pm
  • Mar - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 781-3684

231 Livingstone Ave
Toronto, ON M6E2M3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 12h pm
  • Mar - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer service rep Sam was an absolute delight to get assisted from. He answered all my questions in a very professional manner and offered me a few tips to accomplish my job at hand. Overall extremely good customer service from Sam. Will be coming back forsure

Danilo K. 
Évaluation :
5

Great experience!

Deepinder R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D. 
Évaluation :
5

The customer service was great!

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ali H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron G. 
Évaluation :
1

The actual office is temporary container and it is opened half of the day

Luiz A. 
Évaluation :
1

Hard to find, it's just a container in a parking lot, I would be afraid of going there at night, probably.

Rodrigo V. 
Évaluation :
5

The U haul website is difficult to use for booking. At a certain point in the process the customer must read the terms of service. There is no prompt to do this until it is too late to go back and review it. You should provide a prompt for customers to read the terms before advancing to the next page. If they miss it, then they should be able to go back and review them. Customers cannot do that right now. It is very frustrating.

Robert S. 
Évaluation :
1

I am writing this to file a formal complaint and dispute because my receipt states 112,8 but I was charged 132,38 in my credit card. May I have my refund?

Christian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIMA K. 
Évaluation :
2

I have reserved to mobile pick up my truck for 8am and I got there receiving a message that I would have to wait until the place opened at 9am to see the owner of the uhaul place. A confirmed reservation is an expectation to pickup the vehicle at that time not a minute later. I was very disappointed as I was in a very time sensitive situation and needed to move within 3 hours from one spot to the other as I had made timing arrangements with my building. Luckily I was able to see the owner half an hour later, 8:30 and got everything done in time but this has made me lose trust with uhaul and would not recommend to anyone.

Matteo L. 
Évaluation :
1

They lie about the price of the u-haul. I thought it was for 19,99 not 29.99. I have returned it back in 1 day which I had in my contract they charged me 3 days. I will not come back ever again.

jermaine R. 
Évaluation :
4

Everything was perfect. They helped me with a van last minute. To bad it was only possible for 3 hours, but I understand specially at the end of the month and a long weekend, it was better than nothing. Thanks

Phillip W. 
Évaluation :
5

Excellent!

AMERICOV C. 
Évaluation :
2

Truck cabin was dirty. None of the additional booked equipment was provided with the truck rental. This was documented and photo taken when picking up the truck (through after hours pickup process). This was inconvenient but understood this happens some times, and no major issue. It was again noted when dropping the truck back on their app by selecting which equipment wasn't provided on tick boxes in the web browser. The following day I received a call tell me I hadn't returned the equipment with the truck. I explained everything and advised it was all noted. I was then told not to worry, they will simply take those charges off the invoice. Invoice was received the following day with moving blankets taken off but 4x trolleys still charged. Truck was convenient and systems seem well set up for customers to utilise the 24hr pickup, but execution at the site let it all down.

Julian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
3

Despite choosing my location for drop off over the phone when booking, and again upon checkout, this location ended up on my final contract and was over 25 minutes out of my way to return. I also recieved multiple calls over multiple days from them without a voicemail while I was moving, so I had no idea what the call was for, who it was from, etc. They were adamant I return it to this location as they needed it for the next day... overall I'm truly dissatisfied with U-Haul. The only positive I have is that at least the staff at this location upon drop-off were friendly, because I was already in such a bad mood upon driving in.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivam R. 
Évaluation :
5

Highly recommend - these guys made a one-way trip to Canada (Toronto) as easy as it could have been - thank you!

Kimberley A. 
Évaluation :
5

Clean the van

Scott G. 
Évaluation :
5

They were very helpful. Really appreciated the efforts.

Zeeshan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ziao Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah P. 
Évaluation :
3

The customer service person forgot to put the blankets in the back of the truck so we had to drive across Toronto for a second time to collect them. The lot was filled with garbage. The customer service person did not know how to hitch the trailer onto the truck and had to call another guy to come to the lot to do the job.

Aaron B. 
Évaluation :
5

Great experience.

Justin G. 
Évaluation :
1

Poor customer service and the 231 Livingstone location. Waited to pick up my rental. Tried overcharging. Made no effort to correct the erroneous charges.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YosefMaksym R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammad Hossein T. 
Évaluation :
5

Sam was great. One of the best U-Haul experiences I have had.

Theodore L. 
Évaluation :
5

These guys are the best. Super helpful, quick and a pleasure to deal with. Sam made it all a painless process.

DAVIDATEF M. 
Évaluation :
1

My experience with Uhaul started off poorly. I booked a 6AM pick up with a self checkout vehicle. This is not what I got. My vehicle ended up being a 9AM pick up, not self checkout which put me well behind schedule for the day and left helping hands idle. Once we got the truck, there was damage on the truck with we pointed out to the person working and it said it was completely fine and sent us on our way. We did not take pictures with him, we did not do anything because we trusted the person working knew what he was doing. Our assumption was that the damage was recorded in the Uhaul database and that we wouldn't experience a bunch of grief at the drop off location. Overall, thank god that we had the 15$ damage insurance, and thank god the people at the drop off location were not as neglectful as the two men working Saturday morning Jul 23 2022. My overall pick up experience was very bad and caused a lot of stress both at the beginning and end of my trip. I am very displeased and trusted uhaul to give me appropriate direction given that it was my first time renting from the company. This is not what i received whatsoever.

Calvin R. 
Évaluation :
5

Had an overcharge on my receipt and the manager at this location fixed it up for me without any issue. Very helpful.

Cameron M. 
Évaluation :
5

Friendly staff and excellent customer service

XPremeGlobalTrad F. 
Évaluation :
2

We had reserved and confirmed our reservation a day before scheduled pick up time in order to confirm 15' Truck availability at this location, but when we got there to pick the truck they said only 10' Truck is available since other customers haven't returned their trucks on time, since I have been warned that this might happen I insisted to get the 15' truck as per reservation and after waiting half an hour and negotiation the finally gave me a 15' truck, but I lost half an our of building elevator booking time window.

Seyed Amirarsala P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menachem E. 
Évaluation :
1

They overcharged my account and I'm trying to figure out why!! It doesn't correspond to my receipt at all!!

roy S. 
Évaluation :
5

Very good costumer services, very friendly staff they have different sizes available, I highly recommended them

Alodat E. 
Évaluation :
5

So many trucks all sizes available friendly worker very helpful highly recommended

Alodat E. 
Évaluation :
2

I reserved a dolly, but it was not there

Pablo V. 
Évaluation :
5

Very helpful employee who handled the drop off.

Ahmed H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrii K. 
Évaluation :
4

The location is central and good. Some one way streets in the area so can be confusing to get there. Staff was good and everything went smoothly. Trucks are fine and equipment is available

Uros T. 
Évaluation :
5

The staff was very efficient and they tried to expedite the process as we were several people waiting.

Brenda J. 
Évaluation :
5

I love renting from this location. The staff are always professional, fast and organized.

Andrea F. 
Évaluation :
3

Would have preferred a closer to Etobicoke location.

Bruce B. 
Évaluation :
5

Sam was really helpful and provided excellent customer service throughout the process making easy for pickup and return of the van

Mauricio A. 
Évaluation :
4

Faster sending of receipt after rental is returned.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan M. 
Évaluation :
5

They were able to accommodate the challenging timetable my living day required and cleared the truck for me and finalized the transaction on the spot upon return. Friendly, attentive and helpful. Merci les gars!

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara T. 
Évaluation :
5

The guys were great and even saved me from losing my sunglasses as I had forgotten them in the cup holder and the kept them save until I had come looking for them.

Jack M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KrisAnn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED S. 
Évaluation :
5

The employees were very friendly and helpful.

David C. 
Évaluation :
3

The truck smelled really bad. I had to withstand the smell for thr whole time, it was like urine. Also, I kept on hearing stuff running in the back, as if something was not secured, but when I checked, there was nothing. The sound continued for the entire trip.

MARWA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hossein Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean-Thomas T. 
Évaluation :
5

I couldnt get a hold of you guys at all but make the number be visuable to the customer. I must say though the gentleman i believe his name is sapreet the indian young man . Awesome customer service, very commandating , wonderful problem solver. He listen and very calm. Shows strong will power and leadership and expertise in his respectful job. Keep up the good job young men one day you will own your own business has you should for future reference.

SHERNETTS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tascia L. 
Évaluation :
1

Incorrect bill. I was charged double.

Niccoli R. 
Évaluation :
3

The muffler of the vehicle and the gaz indicator were defective, otherwise, the vehicle did it's job. Upon leaving the premise, I fill up 80$ to move the gaz gauge from 1/4 to 1/2 full. Upon reaching Oshawa, I was back down to 1/4 full. Knowing that I had to do a second trip (I requested a 26' and got a 20' vehicle forcing me into a second trip). As I had to do the the trip 3 more time, 80 x 3 = 240$ so I fill up 200$ to start knowing that I would have to go to the pmp one more time before returning the vehicle. At time of return, the gauge showed 5/8 full still, a value in excess of 120$ worth of fuel left above the requirement. On the other hand, the contract was estimated to 150kms, we did according to Google map 361kms. The US truck was in the old miles system which Canada abandoned 48 years ago. How do I get that corrected now?

Jacques B. 
Évaluation :
2

The rental I reserved was not on site. There was an issue with the phone rental and actual availability. I was not impressed with that experience; however, the gentelman at the location did help once I pushed.

Elizabeth W. 
Évaluation :
3

the muffler was broken and the noise was so extreme, that by the end of the day all my nerves were broken down, and I couldn't focus anymore. I thought that I have a one-way trip to Hamilton. but I was wrong and somehow the request wasn't booked. On top of that, I had to return the vehicle to Toronto. `It was a long frustrating day. I hope will not happen again.

Piotr P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

The U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maksym T. 
Évaluation :
5

The location was fantastic Prishan (I hope I'm spelling correctly) was great ! He answered my question, helped me when I had to call the location for assistance and, above all, doing all with a smile in his face and great humor despite the very hot day we were having and his office extremely hot inside. I would totally recommend this location

Rodrigo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kier V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Illen K. 
Évaluation :
4

I was told I could drop off the truck after closing hours but when I got there the driveway was blocked and there was no place to park. I ended up having to take it to another location far away. Other than that the service was excellent

Julie G. 
Évaluation :
5

The staffperson on site was exceptionally helpful in sorting out some payment issues we were having with the uhaul system. We really appreciated their patience and support!

Quinn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mike C. 
Évaluation :
4

Functional. The truck needed windshield washer fluid but otherwise drove as expected.

Adam F. 
Évaluation :
5

The attendant was really helpful and the panel van was spotless. Perfect!

William I. 
Évaluation :
3

Harnik at Livingston confirmed what the second dispatch person told me over the phone, that the rental rate was high for one way but it had unlimited kilometres included in the price. All contracts were emailed to my friend, who helped me call to find a truck rental on Wednesday June 8, 2022. Nothing was emailed to me!

Peter S. 
Évaluation :
1

My van was beat up, the left tail light and turning indicator was broken, the tire pressure was too low, and it had less than one eighth of a tank of gas, but I was told I had to fill it up to a quarter tank. It took over 30 minutes to get the employee to understand why I was telling him I wouldn't return it with a quarter tank, and after driving less than 10km I had to drive back because I didn't want to risk getting a ticket for the broken light, and I wasn't able to do what I need a van for. Total waste of time and the employee was clueless.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Endrit C. 
Évaluation :
1

- Truck was not there - Was offered another truck at a different location and it wasn't there either - Then called me to offer me smaller truck and dis not offer to cover any of the estar costs Bad bad service

Alejandro C. 
Évaluation :
5

The staff were able to swiftly resolve an issue with U-Haul's online booking system, ensuring that myself and a number of other customers were able to get on the road on time. 10/10.

Matthew A. 
Évaluation :
5

Made my move so much easier, a great service!

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dake S. 
Évaluation :
5

Perfect service

ismet B. 
Évaluation :
2

The equipment I reserved and was guaranteed wasn't available and this caused my move to be 3 hours longer than expected and even caused injury to one of the people helping me as we had to physically carry every piece of furniture. The staff there just said sorry and didn't try to help with finding another dolly. Will not use this location again.

michael E. 
Non les évaluations ont été soumises pour cet établissement.

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