First location I went to accepted my booking but was closed so I had to get across town to another location which was a waste of time
Cephas S.
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
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- 4,0 - Cote moyenne des clients
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It was a perfect fit
Adegoke O.driver door key did not work. had to enter cabin from passenger side.
ANDREW S.Reserved a 10 ft truck. Drove my vehicle to the yard to pick up my truck for a few hours and then I was going to return the truck and take my car. As big as the parking lot is you can't leave your car there so I have to go back home take an Uber. I ordered 10 blankets or covers and this was about 4:00 p.m. yesterday I'll get there this morning and he tells me that he gave the last ones away to somebody else so I had nothing to cover or protect what I was moving. Oh wait wait it gets better, hands me the key to the truck and and says your first stop should probably be the gas station because the gas light is on empty. I was like are you freaking kidding me. Don't rental places give you a vehicle with the gas tank full and then you return it with a gas tank full. So instead I had a faulty needle but it wasn't empty and I put in 20 bucks like three times probably ended up bringing it back with more gas than what I took cuz I barely made it to the freaking gas station. My return time was 6:00 p.m. he goes oh no try to be on time with your return okay. That's what he said I return a few minutes before 6:00 20 minutes or so and the trailer that they use it's not even a building it's a trailer with a desk in it is all locked up everything's all locked up I have a key and I don't know where to put it cuz nobody told me where to put it. Special 20 minutes trying to find the freaking box to put this key in and of course it's mounted kind of you know right under the trailer perfect for the squirrels and raccoons to return their keys when they come back. However the gentleman was pleasant the information he gave me was shit because he wants to hear your trucks on empty and a lot of rattling what I go back there Oh I think I would say a definite no. And oddly enough this one incident plus few other things that I've heard over the years that I didn't really believe I think U-Haul's going to the shits. It's like they're running their sales offices out of tents at any corner that has available spot they're using convenience store parking lots they're using other parking lots This one here was buried in the back of some building in between two apartments terrible. And once again the Dayton was good he was pleasant he was all right She was trying to use accommodating as you could with what he had to work with. Maybe he could have you know gone to the gas station filled up the tank that would have made me happy
Victor B.customer service agent couldn't find reservation. would not call uhaul to confirm. I was forced, at the check-in desk, to call uhaul customer service to confirm reservation and then put on-site agent on a speaker phone call with the on-phone agent to confirm the reservation. hood did not latch properly. on-site agent did not care when brought to his attention. terrible on-site service. on phone service was very good.
brian C.