These folks went above and beyond to accommodate our last minute moving needs. They were kind, friendly and yet professional. Thank you so much!!
Peggy B
Customer Reviews for Shinning Star Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rented a 5 by 8 cargo trailer-really liked the ramp door!
Tmothy JEVERYTHING WENT SMOOTHLY WITH NO PROBLEMS....
Bruce BConvenient location - helpful staff
Kenneth KService rapide et convivial.
KENNETH FNobody there when I dropped-off trailer. Yard was very muddy and difficult to turn around.
ROBERT HNothing. Great customer service!
Brandon GIt was nice that he came out to do the check in but the owner had a truck assigned to me rather than letting me pick one out. I didn't get any pictures of it before I left because I don't know I was supposed to do that. The truck was very dirty, both in the cabin, the cargo area and the ramp had lots of mud caked all over it. The gas tank was on a quarter tank. I had to stop and fill it up on the way home. He switched my drop off spot to a different U-Haul location than the one I wanted to drop off at. I don't know why he did that.
Michael GI don't normally rate but this location gets a 10 out of 10. They started up the truck for me and this is the first uhaul I felt safe in to drive in. Other places I have rented uhuals from I felt like a number or I was an inconvenience. I would rent From then again
Robert MWe believe the location and staff was excellent. Super easy to communicate and work with. Thanks for a very smooth experience.
Christopher GFabulous service!! Awesome rental!!
Merrill BSuper great people!! So helpful and nice!! I will definitely highly recommend!
Daniel SLike always, very easy to work with! Recommend to all my friends!
Rosemary KNo issues. Good people to work with. Will use again.
Scot TU haul in this location it's the best
JULIO CFriendly, persona, and great to work with. Helped me out in no time at all.
Linda MVery helpful!!
Gary SEverything went splendid. Truck was missing furniture pads but we didn't need them anyway. Bag to store them is still in back of truck, but empty. Maybe the bags could be removed if pads are no longer offered. Sign up for truck was very accommodating! Merci.
Linda SEverything went great and I would highly recommend them again.
Brad HOutstanding, friendly , and accommodating. Second time using this location because the first time was outstanding. Will use again when needed.
Scot TVery friendly staff!
Jeff MNice couple run this location
ERIC KWe love these people. We've rented from them multiple times. They're very accommodating and return phone calls very promptly.
TAMMY CGood for quick in and out of the city's, great people and good service
Larry SJohn was super friendly and helpful. He even delivered the van to me AND picked it up when I was done. Tanks John, WELL DONE!!!
dan hThese guys are great. Very friendly and happy to help you get on your way. Compare that to the rude Menominee U-Haul it's not even close. I really appreciate this Baldwin crew.
stewart wBest uhaul location in the three states I've used them over the years.
RANDAL WNo improvements necessary. Excellent place.
Rick LThe whole process was great!
Lynn JVery nice people!
Scott FFix the end on tire straps!
Kelvin DFriendly guy, great customer service.
Kim PVery friendly and professional individuals, even their boss was very helpful on the phone and finally made my equipment rental experience better after several trials at other uhaul locations! I had several phone calls to other Uhaul locations but did not get good experience, I was told at one point that their is a reserved equipment at river falls for me but only to get a call a few moments later that it was no longer available and that the equipment is available at Hudson, WI, the location I was just in a few minutes ago! I was very confused about what was going on!! Thank you for making it easier for me to rent your auto transport equipment on Friday!
Awel AAlways great service from Shining Star! They were very accommodating for my schedule.
David WThey went above and beyond in every way, even taking the trouble of driving me to my home when I forgot my car key. WOW!! 朗 Thank you, Shining Star Rentals
Karis JEverything was fantastic. John knew we were going a very long distance so he said he had given us the best truck he had and looked it over for us. Everyone was friendly and helpful.
Dawna DAllow drop off at nearest location instead of returning to pickup location, all in all 120 extra miles to my trip
Anthony JWhen I first got there, I was met by one of the people who ran the location. She was leaving the building (house) and asked me if I was here to pick up a truck. I said yes and she walked on past me to go help someone working on a truck. I stood there waiting for her to come back to me to check me out for what seemed like 10 minutes at least. It was not made clear what I needed to do to get checked out. Then, once I got the keys and pulled out of the driveway I noticed that the truck was literally shaking, steering column, etc down the road. I didn't realize until after driving down the freeway that this shaking was largely caused by huge chunks of rock/dirt in the wheels that had to be shook loose. The truck was spitting out small boulders out from underneath, nearly hitting the windshields of any cars driving behind it. Also, the shift lever was very wonky and nearly impossible to put into gear. Luckily no one was hurt and the truck finally started running properly, for the most part. I still think they need to fix the shift stick.
Deborah RNothing. The gentleman that helped us was wonderful. He called us the day before to make sure what location we needed to go to for the trailer. Made sure we had directions and hooked the trailer up for us.
Mandy BThe people running this place are excellent problem solvers and make things happen. They are great.
Don HI have recommended this location to others in my area.
STEVEN RI don’t have any advice on improvement it was fine plus they have a wide verity of rental equipment I’ll definitely use these guys again
Cary JOverall the pickup was fine however I had initially requested 1 location, it got moved to another that was 2 miles away - no problem. It was guaranteed there however when I showed up, there was no trailer. Ended up wasting over 30 minutes there trying to sort it out, then called dispatch up and they had to go to 2 more places the final being over 35 miles away from my pickup location so an almost 90 mile round trip experience for a "guaranteed" pickup. Very frustrating and disappointing for a "guarantee" that means nothing.
JEREMY MOverall experience was good. Things to improve on, I was not given a code for the key lockbox. Had to call U-Haul direct to get the code. Also, was not given any of the dolly's and furniture blankets I had rented. Had to make another trip back to the location when they were open to pick up the blankets. Still waiting on a credit for the dolly's.
Chad HNothing to change, rental location was fantastic!
Marty STerrific experience! Top-notch customer service and quality equipment. Will not hesitate to use this location again.
Joel HWas caught off guard that location was not "in town". Very friendly rental individuals. Will use again next time need a rental in the area.
Jennifer M