Customer Reviews for Silverback Services
(Concessionnaire U-Haul dans le voisinage)

492 évaluations

800 W Maple St   Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

(717) 378-4220

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 11/11/2021 - 11/14/2021: Fermé
  • 11/24/2021: 9h00 am - 3h00 pm
  • 11/25/2021 - 11/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(717) 378-4220

800 W Maple St
Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 11/11/2021 - 11/14/2021: Fermé
  • 11/24/2021: 9h00 am - 3h00 pm
  • 11/25/2021 - 11/26/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything went as planned. Helpful and friendly service

Joseph M. 
Évaluation :
5

Close to Red Lion and Dallastown area. Check in and check out was easy.

MICHAEL S. 
Évaluation :
3

Office was a little crowded and kind of dingy.

BRUCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
5

Good people at this location.

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karim D. 
Évaluation :
2

This was not the location I selected when I put in for my rental. It was a half hour drive from my house. It did not open until 9 am and they were not ready with the truck until 9:45 which was 45 minutes later than the scheduled pick up time

MARK W. 
Évaluation :
5

During self-checkout, the pictures would not upload and I could not complete the process. I have an Android. Thankfully, my friend signed into my U-Haul account on her iPhone and had no issues with self-checkout. Please make renters aware if this is a consistent issue with Androids and make a support contact readily available. I had no quick way to get tech support. Frustrating after a long day of moving while sitting in a secluded U-Haul parking lot.

Ronda A. 
Évaluation :
2

Not enough staff. No one there to help.

Darrel` S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA T. 
Évaluation :
1

Although Truck was clean, after pulling out of the parking lot, the A/C did not work. Called the location and they said they would try to locate a replacement truck. A/C started working. Thought everything was ok. Stopped and filled the truck, started the truck No A/C engine light came on, another light showing a wrench, seat belt alarms started going off. Even though we unhooked, reconnected several times, the seat belt alarms continued. I called the Pick up location and was told that I would have to Drive the defective truck to Hampsted MD about 30-40 miles and exchange the truck. The truck was unsafe however, I had no choice. I also was told that the trailer I had ordered would be local, BUT I ended up having to travel from Hampsted MD to Red Lion PA to pick up the trailer another 30-40 miles out of my way. By the time I had all of the equipment (FINALLY) I had missed my movers. This process started at 10am and I arrived back to my home at 6:00pm The movers were there at 3pm. I had to pay an additional amount to have the movers come back the next day. Quite a disappointing experience. I was on the phone for hours with U-Haul. I would never recommend U-Haul again expect for the ONE BRIGHT SPOT and that was the U-Haul storage person, who once I finally arrived to Florida was so kind and helpful. Marie is the only reason I would ever consider U Haul again And BTW I will be needing a moving truck again on 10/19/21. As long as I can deal only with The Brooksville Storage facility and Marie, I will schedule U-haul for this move.

Cathy Y. 
Évaluation :
3

This location is good however the service from Uhaul is terrible. My truck was supposed to be located in Hanover but got moved to red lion 45 mins away. Such a scam especially since it's 1 $per mile. I'll be using another company next time.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

I really appreciate it when employee's know what there doing

MICHAEL V. 
Évaluation :
5

Not a thing

GEORGE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
3

I got there with wing ball on hitch but had correct ball but they wouldn't loan me the wrench to switch it out. I ended up going to auto zone for a bitch with correct ball. When I got back, they said oh we all then here. I know I should of had the wrench to change it, but come on guys

RONALD M. 
Évaluation :
4

Truck was dirty in the cab and back. Clearance marker was out. Truck ran very rough.

John D. 
Évaluation :
5

Silverback was awesome as was the drop off location in Glen St Mary, FL, however dealing with U-Haul (corporation) itself is a nightmare. That company sucks and really needs to be more customer focused.

MERYL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

You made my moving experience hassel free!

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
3

Truck not ready despite being 20 minutes past pick up time. Had to go inside to inquire after trying to do mobile contactless pick up and not finding truck. On reservation bought 12 furniture pads but was told at pick up they didn't have any- would have been helpful to get a call before picking up about no pads so I could have got done elsewhere. Has to make 2 trips instead of 1 since we could not stack furniture with no pads.

Tammy M. 
Évaluation :
5

Rien

LUIS C. 
Évaluation :
5

Uhaul was an absolute nightmare to deal with...thankfully the gentleman at silverback helped save the day. My truck was cancelled the night before my move and rescheduled over 30 miles out of my way. Uhaul is seriously the worst moving truck rental company to deal with.

Jennifer D. 
Évaluation :
5

Silverbacks has great customer service. The u-haul customer support phone wait time is ridiculous.

LATONYA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
3

Truck passenger side mirror did not stay in place on the ride and was therefore dangerous. The movers we hired off the uhaul site were a no-show. The checkin app didn't work on pickup. The was abysmal.

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
5

Customer service is excellent. The guy at the desk both times I have rented from them is very thorough and has a great sense of humor!

PETER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP R. 
Évaluation :
5

I couldn't get the site closer to my home, but the Red Lion people made it easy and friendly to go out of my way. I'll use them in the future. 😀

PAUL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Using the app for drop off is nice.

Eric P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
1

UHaul 24/7 pickup is, quite literally, the worst customer experience of my life. When I die, my last words to my children and grandchildren will be: “Never use U-Haul…”

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Have internet that people can hook up to. It took an hour to get the truck and return it. Make sure the inside of the windows are clean.

Denise C. 
Évaluation :
5

Rich was very helpful.

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deomonte E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nannie F. 
Évaluation :
5

The gentleman at the desk to checked me out was very friendly an knowledgeable. The truck was clean and working perfectly!

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA G. 
Évaluation :
5

A little difficult to find; could help to furnish directions.

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
5

It was impossible to scan into the sticker on the wall, then even though I had reserved and added all drivers license info during reservation, I had to do it all over again at the company. It was a horrible experience. Not the locations fault. U hauls faul

elizabeth D. 
Évaluation :
4

Not charging 30 $to use a wrench to swap out a ball. I could understand 5 $maybe 10 $but I could buy the a wrench for that price.

ANDREW E. 
Évaluation :
5

No need for improvement here. Everything was great from check-in to return. The staff was absolutely wonderful. They were patient and explained everything to a tee. We had a great experience and will definitely come back here for all our U-HAUL needs.

DANIEL S. 
Évaluation :
4

When returning the vehicle made note of gas and mileage and put the keys in the slot. Went to text message to return truck on line and was not aware you had to take a photo of the mileage, gas gauge and cleanliness of truck As noted above the keys were already dropped off.

LAQUATA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
3

Only open to 5pm, would be nice if it was open later.

MICHAEL S. 
Évaluation :
5

Easy Transaction Thank You

Joseph W. 
Évaluation :
5

Staff was helpful and friendly. Enclosed trailer was missing license plate light and had large quantity of grease smeared on outside. Trailer drove well. Staff hooked up trailer and resolved lighting issues.

JOHN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
4

Wasted time checking in on my phone only to be yelled at by employee that they had a different truck for me and put me behind time by 40 minutes. Had to go into the office to change everything and wait for someone to bring a different truck while having people waiting at my house. Had to load up my Dolly, hand truck, and blankets. Was given a truck with only a quarter tank of gas. Location of building is not recognized by location. Very bad experience and would not recommend that location to anyone, employees showed no urgency to get me moving with the delay.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERWIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Was taken care of right away and met my needs

ROXANN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE B. 
Évaluation :
5

What else can I say? What a convenience for the community. Thanks!!!

QUINN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

Self drop off was easy

PATRICIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carly M. 
Évaluation :
5

Everything went well, I don't ask for much:) Clear cut straight information no hidden fees, No surprises, No unexpected balance generated.(The customer service at that location was exceptional above and beyond normal rental :)

JONNEY J. 
Évaluation :
5

That trailer was not long enough to fit my 2000 Chevy Silverado 2500 pickup truck

THOMAS V. 
Évaluation :
3

The online check-in should be detailed before you're instructed to pick up the rental. It didn't mention anything about providing an additional person with an alternate phone number until we were trying to pick it up & the phone numbers provided weren't satisfactory, so picking up the rental took a half hour, & that is too excessive. Say what you need the day of, at the time of the reservation, not on the day of pickup. Don't overcomplicate what should be a simple process.

Tristan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYLE G. 
Évaluation :
5

Great service.

MICHAEL S W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Channin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

Self Check in didn't work. Office was closed with no one to help.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Just all around happy with the rental. Will return next time I need to haul/ transport.

DENNIS J. 
Évaluation :
5

Tell U Haul to put Back Up camera on their trucks and this will make their equipment so much better than the others. !!!!!!

Daniel M. 
Évaluation :
5

Next time I need to rent a van this is the place I'll go. Will recommend to all my friends

Sonia T. 
Évaluation :
4

Pick up and drop off was smooth, only problem was the trailers were still snowed in after a recent snow storm. (Who rents a trailer after a snow storm) It took longer than expected to get out of there but the employee did his best to shovel us out. Will rent from here again.

MATTHEW F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

I returned the rented trailer the same night and completed the mobile return. Today I was charged fora second rental day without notice. Once I completed the mobile return, I did not receive a confirmation via text or email.

Arthur C. 
Évaluation :
3

This review has nothing to do with the Silverback Services location specifically, but about the Uhaul process more generally. I wanted the truck starting at 8AM, but the location didn't open until 9AM. So when I reserved the truck, I signed up for the Online Check-In option so I could get the truck at 8. But the online checkin process was so insanely tedious and had so many hoops to jump through (including waiting for a real human at Uhaul.com to verify that my picture matched my license...which took almost half an hour just for that step) that I didn't complete the online check-in process until 9:10!!! Had I known it was going to take that long, I would have just signed up for an in-person check in and saved myself a wasted hour+ of frustration and tedium.

Brian W. 
Évaluation :
1

Poor customer service at Silverback. They told me they "don't deal with u-boxes on the weekend because they are so complicated and the box guy doesn't work on weekends." Ummm what? I'm pretty sure most people move on the weekends. If you can't figure it out, maybe you shouldn't be dealing with u-boxes at all. They suggest that I pay for a uhaul truck to RELOAD ALL OF MY UBOXES onto. Are you kidding me?!?!? After I asked them if they are will comp me a truck and gas, they come back and say will have someone there buy only from 0900-1200 Saturday and Sunday. Well, how nice of them. I do not recommend this hillbilly, right-wing location (all they have are pro-gun, 'Merica propaganda posted all over the place) for any kind of uhual service. Worst experience ever.

Christina K. 
Évaluation :
5

Rich was very helpful and pleasent to work with.

luther M. 
Évaluation :
4

We had problems with the Gas Gage We were told that it had 7/8th of a tank but it hed less then 3/8th it took 35 gal. The truck needs to be looked at, and the radio was not working and the buttons would not change

JOHN P. 
Non les évaluations ont été soumises pour cet établissement.

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