I had a great experience. Rich was awesome.
Tisha J
Customer Reviews for Silverback Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Terrible ap for early pickup. Wasted 4 hours because the ap wasn't working and no one answered the phone. Should receive a credit towards my next rental. Very inconvenient.
susan hBetter traction it got stuck in my yard in the mud had to get chain and truck to pull it out
Teresa WThe van smelt like cigarettes. The rest is what I would expect. Also, it's quite annoying that when I make my reservation and request moving blankets that one whole business day can go by and no one contacts me that there are no more moving blankets. Leaving me with no moving blankets while moving furniture.
Michael DCounter pickup was quick & easy, thank you.
Henry BOnly concern was that turning the passenger air bag wasn't working and store representative did not know how to solve problem. Fortunately, we were just going a short distance.
Hilda TReliable van & very friendly service
Lori DThe process was simple and I was in and out in no time. I have used this location before and will continue to use it; amazing staff.
Robert SThe man behind the plexiglass working at this location was rude and the tv in the lobby area was turned up so loud that we could not hear a word he was saying when trying to give us instructions. He did not go out of his way to be nice or patient. I was not impressed.
denise mThe location was tucked away that took narrow and broken roads. The U-Haul app was slow and unresponsive which made the process very frustrating. What would have helped is if we could upload pictures we saved. I ended up emailing my pictures to support. Not a smooth experience.
Drew LElectronic self return not simple. It get stuck requiring the same information again and again
Gilberto GYour mobile phone pickup app is horrible I use my phone foMessage and text, banking and investing so I'm quite skilled with it . We showed up for a truck 1 hour early to be ready at 7:30am. At 8:20 we finally called the help line. 35 mins. Later and using my wife's phone. started the checking-in and finally got the scans and pics done and the girl on the phone gave us the combo to get my key. I had 15 people waiting for me 1/2 hour away. You really need to streamline this process for your people who pick up before opening time. I had the truck till 4 so had to leave all my help to finish. All of us are older and retired and didn't need the stress When dropping off your service person told me I could have just called and he could have changed to a 24 hrs rental. I stopped in the day before to get any details and he told me just come in tomorrow's and follow the prompts but was not helpful at all. Why don't you try under cover boss so you can see Not a good experience. I am 100 % disabled vet and have ptsd. Too much stress for me. Didn't sleep all night and have the shakes this morning. YOU have a great day cause I won't
Curtis BNot much can be done to remove the big hill you need to park on. The attendant was polite, and I had no issues. The ap on the other hand is a pain in the ars.
Katie HNice place friendly people
Anthony GSuch a weird transaction from the location to the check out would not recommend this place for anyone
Kyle AWhen I got there, I used the app to get my rental. I went to the box to retrieve my key and no key was in the box. I called the number given and tried another box but didn't work. I had to wait until someone arrived when they opened to get my key and it was in the return key box that I wouldn't be able to retrieve. At this time, I was 1 hour over for when I wanted to pick up my rental truck. I ended up not using the extra items I ordered it would have been nice to be refunded for not using them and some kind of discount since I had so much trouble getting my rental truck. If the place that handles the rentals could improve on this, it wouldn't be a bad place to use for rental trucks.
Douglas HPainless experience! Will use again truck ran great. Had a bad experience elsewhere before glad to have a good one this time around.
Devan HFriendly service.
Sherri WThe rental process was easy. The instructions were clear. There's a video if you need a reminder. The return process was simple. I can't think of anything that needs improvement!
Tanyai CEntire process was difficult
Jacob LOnline booking for a rental truck and not knowing until the day before you pick it up is it going to be available is no way to do business. The site says for the size truck I need the daily charge would be $59. Seems reasonable. But you are charged for insurance, which I think would be covered under the rental fee. Then the fee for the mileage was ridiculously high. I spent $136 for fuel. You have to return the truck with the same amount of fuel as when you picked it up. I'm required to take pictures of the dashboard to show the mileage and the fuel gauge. I have to take a picture of the cab from outside the drivers side door and then a picture of the inside of the storage area and then submit them to uhaul on the website. This used to be a reasonably priced way to get some moving done and checking out and back in was done by an employee of the company that rents the vehicles. No reason I should pay $500 to drive 345 miles and return the truck in 48 hours. I will not use uhaul again ‼️
Kevin bN/A, perfect rental, communication and ease of check-in and check-out. No problems or issues at all! Merci
Timothy BEverything went smoothly from checking in to returning the van. Will use this location in the future should the need arise.
Kandi MThe man at the counter was very knowledgeable and helpful. The truck was perfect for what I was doing. Love the return system. Works great took me a min to figure it out because I'm old
tom mI would suggest providing direct access to the local locations. Whenever I called the 1-800 number it took me forever. However, when I was given the local number I got instant access to the help I needed. Joann was terrific and so was Kevin. Thank you all so much!
Kerry KI had originally ordered a 20', but realized I would need the 26'. I thought there would be a problem making the change so close to the pickup date. But the staff were very accommodating and polite. With so much going on with the move, this simple act took a load off my shoulders. Great service when I needed it most. Merci encore.
Ramon GI hate dealing with your company. I requested and confirmed a 10ft truck, furniture dollies, and pads. When I arrived at the store none of the above was available. I drove over 2hrs to get this truck and was disappointed again by Uhaul. To top it off, your reps really didn't give a shit how inconvenienced the customer is. Screw you Uhaul!!!
Nick DThis was a convenient and affordable service; all the teams who processed the shipment of my U-Box did a great job keeping me informed regarding the shipping details. The crew who delivered my U-Box (and picked up) were great. I have recommended the U-Haul U-Box to several friends and if I ever have another move, I'll be sure to use U-Haul U-Box. Thank you for a job well done!
George S- please don't need the dollys in the trucks. I only say thing because we had 2 dolly's available at the location we were moving from, because we knew that we had to pay for the one in the truck. Well someone decided to take it off, and now it came out of my moms pocket.
Nicole MThe gentleman was super nice . Great experience
James RPerfect pickup, great service, equipment excellent
Andrea FEverything went smoothly. The app is super easy to use.
JUSTIN MThe dropoff was quick and efficient but when I initially rented they haul I was given 221 miles to travel and upon returning it, I was charged for 31 extra miles, even tho if h I had only travelled 212.
Angela LThe uhaul experience was the worst . I reserved a truck over a month before my move and called 3 times the week before the move to find out why my reservation wasn't online. I was told not to worry by all 3 people I spoke to. The day before the move I got a call telling me that they didn't have the 26ft truck I ordered and offered me a much smaller truck. I ended up without a one way trip like I ordered and a truck that didn't fit all my stuff. It cost me hundreds more than I planned on due to multiple trips and having to return to the same location. I will never use uhaul again
Lorri RThe location was not inviting at all. They never answer the phone. The prerecorded voicemail is not inviting and a bit intimidating. They have cameras everywhere saying "you are being recorded". In short i'd absolutely never come here again. Did i mention they don't answer the phone? The uhaul also had a lot of hair in it like someone was trimming nose hairs. Very gross.
Crystal AThe parking lot is on a hill, so I would highly suggest that the U-Boxes be placed so when the door opens that it does not swing back and hit you. This was a problem when we came to unload our U-Box. If we had not brought something to prop open the door - it would not have stayed open.
SUSAN FAlways a blessing, Thank you!
Scott PProvide the equipment rented with the order, don't forget to put it in the truck if someone is picking up after desk hours. Require that people leave it AT LEAST at half tank, I couldn't even get it to my desired location without needing to put $75 in it for gas.
Matt URich was very helpful answering all of my questions,
Steve RNo improvement needed
Kenneth BOur customer service representative was very knowledgeable and courteous. Our van was clean and the gas tank was full. We had a very pleasant experience.
Gerald AThe people and the location was great. The truck was clean and ready by the pick-up site. The truck had a very loud whistling noise at highway speeds. I figured it out after 10 hours of ear breaking head numbing noise. The passenger door was out of alignment and the rubber seal was vibrating against the body of the truck. It had done it so much the paint was worn off. Next time I will try budget or Penske.
ROBERT TI used truck share. Your programs and website/app was not working. Waited over hour just to have the third person I spoke to on the phone give me the key box code. It pushed my entire day back two hours And had issues returning as well.
Jedediah DCheck engine light is on, horrible fuel milage!
Rich BIt was very difficult to find The person that helped us was wonderful though
Paul HExcellent service thanks
JEAN AThe gas tank was almost completely empty and it is a rural location, luckily I didn’t run out
Charles LPerson at front desk was not friendly. Did not inform that dolly was not available till pick up. Having to give 4 phone numbers is ridiculous. Drop off, not enough signal and stood outside in the freezing cold for 25 minutes waiting for the process online to finish return. Sudden $5 charge when gas was returned to the exact placement it was at pick up, is obscene. Especially since I already paid $15 at royal farms. Overall not pleased with this business or uhaul.
IAN KDidn't get contract documents, truck swags when on the highway.
MOHAMED NMaybe have the snow cleaned off the windshield.
BARBARA AGreat customer service as always. Thank you fella's.
MICHAEL WVery pleasant experience w great equipment and great staff. Merci.
DARNELLE PThe guy who helped to check us in was super friendly. He explained the charges well and everything went smoothly with the rental.
REBECCA C