Customer Reviews for Simko BP
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent service à la clientèle. Great prices. No nonsense. Fully satisfied!

Évaluation :

5

Everything was great we just didn’t get the dolly we had on order so our back are ailing this morning happy Easter to all your company

Évaluation :

1

First this was not place my email told me to pickup the trailer. When to the address on my email from U-Haul and was told that I needed to pick up the trailer at the BP. Got there store keeper told me he couldn't do the paperwork and would need to call U-Haul and rent over the phone. I was not happy and was late to pick up the equipment I was to pick up.

Évaluation :

1

Dollies I ordered were not available. That would have been nice to know before booking. I dropped off the truck before it was due back but they didn't put it in their system that it was back. I got a text 2 days later saying I hadn't brought the truck back and had to call to get the problem fixed. It was fixed but this place is trying to scam people. I wouldn't recommend renting from here ever!

Évaluation :

1

Charged for items I didn't receive and charged twice for the same item. I was told I'd receive a refund and never received anything. Terrible experience

Évaluation :

1

Don't rent u hauls from gas stations and liquor stores, the employees don't care. Batteries are dead, cabs are dirty and we had to clean snow off. No moving blankets that we ordered. First location had no battery jumper pack.

Évaluation :

1

I requested moving blankets and none were available. Driver side wiper was broken, and we had to drive in the rain to another state. Not the safest experience. Also the vehicle was in need of a tire alignment. The steering wheel had to be turned at a 45 degree angle to keep the car straight. These issues were noticed after checking the vehicle out, and we needed to be in another state at a certain time so we had to work with what we had. I did not expect to experiance so many problems with a big name company like U Haul.

Évaluation :

1

Truck was very dirty inside. When returning the truck went inside to do return to make sure everything was charged properly. Attendant did return, I got email confirmation of correct charges then get a second receipt next day with additional charges for falsified milage! Called 800 number. Waiting for correction

Évaluation :

5

Outstanding responsive quick service! Merci encore.

Évaluation :

5

The truck was ready for use when we arrived. The interior was clean. NO COMPLAINTS.

Évaluation :

4

The mirror on the ten foot truck was loose in the passenger side . You could adjust it, but then it would swing out of place. The person working was prompt and professional .

Évaluation :

5

This time everything went PERFECTLY. Thank you!!!!

Évaluation :

1

First comment from service person was to ask if I could take the trailer somewhere else. When I said no because I originally had requested a different drop-off location closer to where I was using the trailer. He instructed me to back the trailer into a tight location and did not help unhook the trailer. The trailer was put on an incline, and it started rolling when I unhooked it. When I returned to the inside of the store to ask if he had something to chock the wheels, he seemed put out and finally came out to help. He then told me he would email me a receipt. I called later in the day and he said he forgot and would do it right away. I did not get a receipt until I contacted customer service who promptly sent me one.

Évaluation :

3

We had issues trying to find the key box. Then the key we got didn't match the van we had registered in our email so we had to call customer service. It was very frustrating and took longer than needed.

Évaluation :

2

See above comment.

Évaluation :

1

Owner of BP station was rude and not helpful.I called your UHaul rep two or three times and he didn't return call for two hours. BP owner first told me there was no space on his lot. I found a couple and just dropped it off there.

Évaluation :

3

Give the personnel a heads up to expect drop offs.

Évaluation :

1

I had an appointment made for 9am, he was 30 minutes late, mind numbingly slow on the computer and had to call two people to help him complete my reservation because he had no idea what he was doing. One of the straps that holds the tires was too short to fit my Wrangler. I had to use my own straps to make it work. My tires were not too big since the driver's side tire fit fine.

Évaluation :

4

Give directions where the lockbox for the keys are located; provide an option of the return date. We returned ours the same day (6 hours) in a different area (about 220-230 miles),, but paid the whole weekend, rate

Évaluation :

1

Service station personnel are rude and dismissive - the U Haul representative that was scheduled to meet me at the location for pickup was not there upon arrival, and it was very difficult to manage everything by phone. The drop off location had the wrong zip code on the contract, and I was forced to call and get directions from the drop off facility after driving around for an hour trying to find it due to the wrong zip code provided on the contract.

Évaluation :

1

Worst owner I have ever come across. Doesn't want to do any work towards helping the customer. Tried to fraud me with miles and gas bill at the end. No receipts at booking, no receipts at the return. Worst smelling and cleanliness of truck. I had to clean it myself. Absolutely Worst experience.

Évaluation :

3

Had to do my pick up totally over the phone, even though I set up pick up time in advance. No one on site to meet me.

Évaluation :

1

My trailer sat there for over 3 days before it was checked in. There is no good contact information to get ahold of of the location and when I messaged uhaul they were not very helpful.

Évaluation :

3

Have equipment ready and pre checked for next rental

Évaluation :

5

Conveniently located. Remote drop off was convenient. The key drop box instructions were not consistent with the drop off protocol at that site. Other than that, everything was fine.

Évaluation :

2

I booked an appointment for 7 am with the 24/7 mobile service. I arrived at that time and attempted to pick up my reserved vehicle on the app with the 24/7 service only for the app to tell me to return at 9 am when the location opened. I asked an attendant on site to help me and I was told they could do nothing to help me and that I would need to wait until 9 am to get the keys to my reserved vehicle. At 9 I spoke with the proper employee and told him about by struggle getting the truck earlier to which he said I should have used the app to complete a mobile pick up. The experience in all was extremely frustrating and cost me hours of time that I expected to have the service of the truck for. I do not foresee myself ever using U-Haul again in the future.

Évaluation :

3

The pickup experience was "broken". The app didn't work as you would think. Had to call U-Haul and they were helpful but the delays cost too much time. Simply frustrating. Gas tank was totally empty, the 2 wheel Dolly was missing, I didn't need it but it was missing. The truck was dirty inside but it didn't hurt the move. Drop off worked well.

Évaluation :

5

inside employee VERY nice and helpful.

Évaluation :

2

Low Quality, filthy, and un-maintained equipment needs to be addressed immediately! No window knob on drivers door, 6 to 8" of play either way in steering wheel. This is a dangerous truck even for me-an experienced commercial vehicle driver. This vehicle is not up to DOT standards and will cause an inexperienced driver to wreck.

Évaluation :

4

The online process is easy to work through. The location is very convenient in the service at the counter was good. The issues we ran into were that the mileage stated on our agreement was 20 miles off in their favor. We took a picture of the speedometer before we started the engine and immediately after parking it. Though we were not charged for the extra 20 miles the contract remained 20 miles in their favor. This would not be favorable to the next people that rented it and did not check the mileage before leaving. Also the interior of the box itself was filled with debris. Before we could load the truck we had to sweep and vacuum the floor. This was unacceptable. The cost was $122 for approximately four hours and was returned in better condition than when we rented it.

Évaluation :

3

The vehicle needs to be cleaned and taken better care of. There was trash left in the cabin. Friendly service and helpful people.

Évaluation :

4

Give yourself 1/2 an hour to do the check-in part if doing on-line check-in. This was my first time doing it on-line and it is a process, especially first time. Also after drop off, not all areas have that drop key box shown in picture, need to have key put back in box that you picked it up from, may e add a few different pictures or impress that key should be dropped off where pucked up from..

Évaluation :

3

The air conditioner was not working properly and it was 1 99F day. Also, no handle for window on drivers side. So, couldn't even roll down window.

Évaluation :

1

No one from UHaul at the location. The BP attendant was helpful. I was unaware of the self checkout option and never feel good about not having the checkout paperwork in hand on such large ticket items. I will admit the app worked fine, but what if I didn't have my phone or lost it. I guess I just like working with humans and not phones

Évaluation :

1

Truck keys were not there, long and difficult process to get assigned to a different truck. It set my entire moving process back and I was late for my movers.

Évaluation :

1

Major issue:  When I arrived at this location to retrieve the car hauler at 11940 Tesson Ferry Rd, St. Louis, MO, the gentleman at this location was unprofessional and did not have knowledge of the equipment and no customer service skills at all.  I backed the truck to the trailer and he connected the trailer to the truck.  We checked all lights and he advised me to move the truck and trailer for positioning to load the vehicle.  I am not familiar with the car hauler and the gentleman returned back into the convenience store for me to load the vehicle without any assistance.  I had no idea how the trailer was supposed to react while loading the vehicle so when i started loading the vehicle, I assumed the trailer must be a tilt trailer because the front of the trailer rose up and the front came back down when i surpassed the midpoint of the trailer.  After getting out of the vehicle, i discovered the trailer was not properly installed on the ball, which caused the trailer to disconnect from the truck..The front of the trailer is now sitting on the ground with the car completely in position on the trailer.  I went into the convenience store to advise the gentleman of his mistake and, with a shocked look on his face he stated "oh my, I guess you'll have to call roadside assistance".  In my anger, I said, "are you kidding me?!?  Can you not fix this?"  He said, "no, I just rent the trailers, I don't handle any of that".  I proceeded to inform him that we need to chock the trailer and use the crank to raise the tongue of the trailer to allow the truck to reconnect.  We got the trailer re-connected and I let the gentleman know that the safety chain at the front of the trailer is not connected to the trailer and it's just laying on the trailer.  I also pointed out that the quick link chain connector was bent, which would connect the chain to the trailer.  His ridiculous suggestion was "do you have some pliers to bend it back in place?"  I told him that, "if i can bend that back in place, using my hand strength, there's no way that the quick link can prevent a car from moving without bending again!"  I also let him know that "there is no way to bend the quick link back precisely enough to screw it back together."  I ask him if he can simply go to Home Depot or Lowes to get a new quick link, and he said "no, I don't do that.  You'll have to go to a U-Haul store.  I just rent the trailers.  I can't do anything else."  I explained to him that he was incorrect because "I rent the trailers and he provides the trailers".  Which means he should inspect each trailer when it arrives to make certain it's ready to be rented safely. This was the absolute worse experience I have ever encountered in renting any vehicle.  The gas station at 11940 Tesson Ferry should never be allowed to represent U-Haul.   I had to strap the car on as best i could and go to the U-Haul dealership at 2529 Lemay Ferry Rd, St. Louis, MO.  Once I arrived there, I met with Janiece, who was extremely helpful and corrected all issues regarding the trailer, including the incorrect method used to attach the tow chains to the bumper of the U-Haul truck.  Janiece was a God sent, and the only reason I will consider renting from U-Haul again, because she had no involvement in the rental of the truck or trailer, but she was willing to correct the issues, while dealing with her existing customers at her store.  

Évaluation :

1

I had the truck for two hours. Drove it it 19,8 miles. I got my invoice and they billed me for 200 miles instead of 20. I called the location and the first thing they said was they took a picture of the mileage. I said I did too! He hung up on me. I hope this was an honest mistake but you never know. Make sure you take a picture of the mileage and the truck. I had no problem with the headquarters. They took my call and required me to send the photo I took and corrected the billing mistake.

Évaluation :

5

You was good to me just stay the same

Évaluation :

5

Very friendly and helpful.

Évaluation :

1

Truck was dirty. I was charged for a dolly but there was not one, no drop box for key return and employees was not able to help me because they said it wasn’t their job.

Évaluation :

1

Ensuring all parties involved follow the same procedures would streamline the rental process. The pickup location was not attended, the hours posted were not the same the attendant followed, myself and several other customers with reservations had to fend for ourselves to get rented equipment. A $50 rental guarantee credit "IS NOT ENOUGH" To offset the hassles and headaches involved with the pickup location. Uhaul SHOULD HAVE PAID ME to use THEIR EQUIPMENT, I will reconsider all my options in the future after this super crappy experience caused either by incorrect posted operating times or attendants simply making up their own operating schedule. Whatever the reason it caused a huge scheduling conflict that wasted an entire work day and upsets customers. Thanks a lot Uhaul 

Évaluation :

3

Crowded location. Ok for me but I gave to believe problematic for some. UHaul representative was absent during scheduled pickup, but after calling the regional manager, he was able get me going through remote assistance.

Évaluation :

2

Trailer had dirt and grass in it. Needed to be cleaned /swept or leaf blower put to it. Location is very limited on space and is in a gas station. People are nice but getting in and out was tight.

Évaluation :

5

The man who handles the UHaul trucks was very helpful. We were having problems with our online reservation, but he was very kind, worked quickly, and had us on our way in just a few minutes.

Évaluation :

5

No? Just keep up the good work.

Évaluation :

3

Most vehicles have backup camera. For your trailers would it help to paint the hitch on your trailers red to help in backing to hitch the trailer?

Évaluation :

3

I did have several issues that prove frustrating to me during this rental process. One at pickup and the other at drop-off. First issue I had has to do with the walk around inspection customers do at time of pick up and some suggested options to prevent it from happening to other customers. Here is what happened, during the inspection part of the pickup I didn't recall seeing a section for inspecting inside the cab of the truck. Therefore I clicked continue which moved me to the next section of the process. Now wether I missed it or it just wasn't listed I can't say for sure. But either way there was no option to add any damage seen post clicking continue. This is what happened, I walked around truck addressing each section taking pictures of any damage I seen. I went through every section which included the entire outside of truck. Then without thinking about inside of cab I hit continue and proceeded to the mileage and fuel section. That's when I was instructed to climb up in truck. It was at that point I saw a small tear on middle seat without a sticker or patch on it. I scrolled down through the section I was now on and it only addressed the mileage and fuel. So I tried to go back to the inspection section and it logged me out. When I logged back in it took me right back to the mileage and fuel section, so was not able to go back and add the tare on middle seat. In order to document it was there prior to driving the truck I took a picture of it right then which will be time/date stamped to document it. I can send to you or f you would like, in order to keep from being charged for the damage. If I may suggest, it might be helpful to your customers if there was either a separate section for inside cab or the ability to go back and add damage missed post completing the section, yet prior to finalizing the pick up process. I'm not sure if this has been a issue before, but it was definitely aggravating for me. On a positive note, I would like to complement the cleanliness of the truck and the apparent maintenance and upkeep. The truck not only looked nice and clean but, it also was easy to drive and I was confident that the occupants and my belongings were safe.

Évaluation :

3

Trailer I needed was blocked by another car mover trailer. Was able to move it myself to get access to mine. Also reviews about checking out online true. I was given a phone number to call to complete online check out (U-Haul rep did not come in, he was sick). I didn't mind however I can see how that can be frustrating to some.

Évaluation :

3

The vehicle doesn’t seem safe To drive.

Évaluation :

1

I understand there isn't someone on site. But if that is going to be the case it should be a lot more straightforward. The info I was given for the keys was wrong. I've been here previously and it was the same situation. Thankfully I came a bit early. And the guy who works inside who clearly gets people asking about the Uhauls was not remotely friendly.

Évaluation :

5

Everything went very smoothly; no improvements necessary from my perspective.

Évaluation :

5

Pedro was very nice and professional. Helped me out in getting the right size for rental and promptly responded to my questions. Thanks

Évaluation :

1

Fire the person renting the uhaul out he is a thief! He stole around $10 from me by rolling the miles back to the numbers of the previous customer's rental!! What a Con!!

Évaluation :

4

The van had a bit of a smell, but it was great! I loved the rear view camera and all of the features. Check in was marketed as completely contactless, but I ended up needing to go inside for the key - perhaps clarify that prior to pickup. Otherwise a great experience!

Évaluation :

2

The process was quite confusing. And the person inside was not helpful. There was no warning of how involved the process was. Also the van I drove, the windshield was way cracked!

Évaluation :

2

Arrive on time for rental pick up. Employee at the location other than the uhaul person not knowledgeable about very much. Communication difficult.

Évaluation :

1

Have the confirmed truck available at the confirmed location. My reservation got switched at the last minute and was a longer drive. I'd set it up for picking up in the store. When I arrived at the store, I was abruptly told the person that handles that isn't in today and I have to do it through the app. Call the phone number for service and he helps me out get in the truck and the pads and dolly if ordered aren't in there. Call the number again. Told to go to my original location to get them. Start the truck, check engine light is on. Call the number AGAIN and get moved to another truck that runs well enough. Just a horrible U-Haul experience all around. I will be using other companies the next time I need truck rental.

Évaluation :

2

Not very good service. Back of trail was still filled with trash and dirt. Needed to be swept. It was a hassle trying to leave the place as a trailer was still connected. It took 60 min in all to complete the transaction and to get the trailer disconnected. I ordered 2 dozen blankets and got six blankets. They did not have an appliance dolly so I had to take a regular one. The one thing I can say, is that they did have the truck.