Waited over an hour to check in; whole process too about 90 min. The additional items I rented (dolly and furniture pads) were unavailable and was not told right away to other arrangements. Staff was not friendly and added on additional coverage I didn't initially purchase. Also, there was zero explanation as to how to use items and zero communication during whole experience. Would not recommend.NICOLE S.
Customer Reviews for Sisters Towing Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All went smoothly, Nothing to complain about.JAN S.
Le client n'a pas laissé de commentaire.Henry J.
Keep doing what your doingJOHN DAVID W.
The trailer was not checked in properly, Ii showed that I had not returned it. I'm not sure what happened on their end.Rochelle G.
Le client n'a pas laissé de commentaire.Rey D.
Le client n'a pas laissé de commentaire.Ana S.
Le client n'a pas laissé de commentaire.Michael C.
Spoke with the staff before returning to let them know I was bringing the trailer back early and all went well. Gave excellent directions and drop off when well. Will use them in the future. Merci.BRUCE H.
Easy check in and outJeanette J.
Sister Towing was great!! The first place I was sent the key was never in the Uhual. I was on hold for two hours and finally sent to sister towing.Dakota M.
They place is so disorganized the no room to park due to is a towing company one of their boss came to me with attitude and I feel discriminate by him and the way he expressed to meEDUARDO F.
Le client n'a pas laissé de commentaire.Velina T.
We had to go to 3 locations to return the truck. Not everyone would accept a 26ft truck.Randall M.
Inside truck was dirtyKERRY J.
Have the materials I requested in the truck so I don't get charged for nothing. Also reservation wasn't honored on time and I could not get my 50 $reservation guarantee compensation. Had less time to use truck than what was originally reserved forGeovanni G.
They were very nice and did greatJames K.
Smokers and Maskholes Not savy regarding touchless sign up touted by U-Haul. Could not shake cigarette/Scope/Cologne spray smell in truck for 24 hours.Sharon Z.
Le client n'a pas laissé de commentaire.FELICIA S.
Le client n'a pas laissé de commentaire.Noel N.
Le client n'a pas laissé de commentaire.PETER S.
Le client n'a pas laissé de commentaire.Kenneth C.
Many issues with this rentalCarlos F.
WHEN YOU USE A CARD TO VERIFY A U-HAUL AND THEN CHARGE THEM WITHOUT TELLING THEM THAT IS ILLEGAL. THEY ILLEGALLY CHARGED MY CARD.Zindy M.
They were friendly and got me in and out quickly! Great place to rent from.Lori V.
Le client n'a pas laissé de commentaire.Abdiel T.
Le client n'a pas laissé de commentaire.MARVINULISES S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.yuri S.
She did not want to accept the return truck at the lot because she told us that we were supposed to choose other location nearby. At the end she didn't have a choice because we had already parked the vehicle and dropped the keys in box which she said she didn't have access to it. The location is listed as a drop off.Witchelle D.
The business didn't allow anyone inside due to the Coronavirus which I totally understand. The first lady came to the door and ask if she could help me. I told her I was there to return a trailer and she's sighed (noticeably) and grumbled something under her breath. She immediately seemed to not want to be bothered with me. She's paused for a moment and then ask if I had rented the trailer from them. It felt like it was a set up for her to make an excuse why I couldn't return it there. I told her no but this was the return address in my contract. She told me to hold on and I literally stood outside in the hot sun for about five minutes. A second lady finally came out, and this lady was extremely nice and business like. She seemed to be worried about where she would be able to put the trailer, as was I, given the fullness of the lot. I had to unhook the trailer myself (not a problem but just an observation of service compared to my p/u location) and hand maneuver it into the only open space left in the lot. The lot was full of tow trucks, 2-3 UHaul rentals, and numerous junk vehicles. I would not use this location again. If not for the helpful attitude from the second lady, I would have rated this place poor, but she definitely was a gem.Howard D.
Le client n'a pas laissé de commentaire.Timothy D.
Nothing here. 24/7 location, friendly staff, great location.Teresa H.
Super easy ! Will use this location again for sure !Christopher V.
Have the reserved equipment available. Had to take a bigger truck because they didn't have the one I ordered. Also, truck had a bad battery, we had to jump start it 3 times which was an inconvenience.Howard L.
I dropped the truck off after hours and just completed the after hours check in when a lady came out of the complex and told me i could not leave the truck there since i did not pick it up there. I called UHaul and was told that that my check in was complete and to leave the truck there. I knocked on the door until she answered and told here that UHaul instructed to me to leave the truck there. I put the keys on the counter and told her that my transaction was complete.Dan M.
Le client n'a pas laissé de commentaire.Diana M.
Train the staff at this location on how to properly receive a drop off.Vincent A.