Self Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRIL R.
Customer Reviews for Soucy Auto Repair & Auto Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Self Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRILL R.The truck was awesome
KEITH G.They don't have enough lock boxes to distribute weekend rentals, thus they leave the keys in the ignition. Which I don't have a problem with; however they know the police comb their lot and put all visible keys in their dropbox; thus resulting in you renting a truck you now cannot use. If this is the practice they should be more available by phone or any means of communication. We lost hours of time, and lost picking up items we specifically rented the truck for. Overall very big waste of time and money for us.
lisa K.They weren't open when dropped off. But it was easy , fast and had a spot to park. They also got our receipt back to us through email promptly. Cannot say anything else.
Emily M.This is not a reflection of the pick up location, but U-Haul charged me for another day because I was 3 hours late returning the truck. It's not like they missed a rental because there were other trucks on the lot. I am on a fixed budget, so $55 is a lot of money to me. Not impressed
Scott M.There was a long line took care of me efficiently.
Jennifer D.Exceptional service!!
brian B.we rented this truck in Canada and returned it to Houlton Maine even though we originally requested Waterville NB the truck was a few hours late so we had to pay an extra day but not in Canadian dollars but U.S. dollars this was not this dealers fault he called UHAUL and they said charge the customer hopefully never have to rent a UHAUL again
Daniel L.Great job!
John R.Dan does an excellent job taking care of the U-Haul customer, going out of his way and being helpful.
Alex C.Service was great. In and out the door
brad W.They did not mark our Uhal as returned until Uhal emailed me and I called them. It was taken care of right away, but caused a bit of stress and anxiety when the email was received.
Carol M.Very friendly.
CHARLES C.Customers be sure you check where you are picking up your rental prior to arrival. I didn't and had to travel 50 extra miles to get my rental. Not the locations fault. U-haul's fault.
Donald M.very friendly, easy pick up/drop off
STACEY E.Danny Soucy is great! Always friendly and helpful. He's our go to guy for U-Haul.
Todd J.Very friendly!!
Michael L.This particular experiance was exceptional in my opinion. I left the vechiel swept out, just like I did with my previous U-Haul rentals. Only this time it was acknowledged that I left it clean. The guy at the counter at this location was very friendly and helpful. All representatives should be as helpful and as curtious as he was.
Cindy J.I got there could not get key out of lock box waited two hours before we got key truck was covered in bugs on front of truck and front window and no washer fluid
Andrew S.Very good experience. We will use this. place again for your moving need in the future.
Nelson J.Mr. Soucy is a wonderful, kind and helpful man. He made the experience very easy for me. I had never rented a U-Haul before and he gave me all the information and help I needed.
ALTA R.Nothing Everything was as it should be
Skip C.I was contacted the day before pick up saying that I had to drive an hour to a different location to get the vehicle. When I called to arrange pick up, we agreed on 11:30. I arrived before 11:30 and nobody was there until after 12. I still had to drive an hour home, pack the truck the rest of the afternoon.
Nathan D.Idiot gave the rental truck to an old woman and left me high and dry. Wasted 3 hours of time.
James D.Excellent service
christine P.Very professional and knowledgeable folks. I would use them again without question.
BRUCE B.I knew that the facility would not be open. I did everything online ahead of time to be ready. I Could not get online system to work properly and was at the location for over one hour!!!! I talked on the phone to 5 different people at UHaul. It was a horrible experience. Finally, a representative ended up verifying my identity and told me the code to the key box. All this time I was paying people waiting to load the truck.
judith B.Nothing! Staff and management went out of their way to make my experience as smooth as possible.
THOMAS B.Nothing, Dan Soucy is a top notch rental agent.
ALESSANDRO C.Very helpful staff, everything clean and ready on time. Easy check in and check out.
MARK G.Quick/ hassle free experience
CHARLES S.This is a garage to work on cars, I dropped it off early because being called into hospital for emergency we are staff there. But I know them personally and they are wonderful hard working people just like us. And I would always do business with them u hall or car repair
glenn W.Great service! Your top of the line when it comes to moving.
JOSEPH P.The pick up location was helpful and laid back. There was no rush, pushes, hassles, or inconvenience. The staff was friendly and eager to make one feel welcome. This was my second experience with them and both times left me glad to have done business with them.
RALPH J.Excellent, will use them again
CHRISTOPHER M.After being told at the last minute that uhaul was changing my reservation I went out of my way to pick up a truck and had to wait over an hour someone to show up putting me behind schedule and missing an appointment
TAMMIE C.THIS location was great
Ehren Y.I dropped the truck off at this location on October 3, 2020 at about 2:30 pm. There was no street number on building and if it hadn't been for a U-HAUL trailer setting off to the side I wouldn't have known that I had the right place. No one was around even though my understanding was someone would be there until 5:00pm.
JOSEPH F.Great folks!! No improvement needed!! Very accommodating!
Jayne P.Clean the truck!!mine was dirty and trash everywhere...
Tammy S.The guy tries to fix our order and said he could not. Never again will I use U-Haul.
JORDAN DANELLE G.Dirt parking lot with many water filled potholes. Limited parking. But location is friendly and convenient.
Daniel H.The proprietor of this location is a friend. The location is good for northern Maine, but would probably earn fewer stars elsewhere due to dirt parking lot and limited customer parking due to garage's work load. Staff is friendly and helpful.
Daniel H.Dan is always so helpful and accommodating. We really appreciate him!
Joshua F.Prices are too high, I left more gas in the truck than what I left with and didn't get a reimbursement, I optd out on insurance but got charged for it anyway. Over all not such a good experience.
Lawrence H.Dan has been wonderful about accommodating me and my needs. Super friendly and efficient. Very grateful for him.
Hilary E.Please have 2 employees lift larger trailer tongues to prevent back injuries.
Robert L.Uhaul was not clean, did not get dollys the owner was very rude and disrespectful.
Robert J.Was charged $57 extra just at this location and $20 extra at a second location for the trailer. Whomever called and let me know this location didn't have both pieces of equipment I needed had us drive 60 miles out of our way to get the trailer. They said we'd get an extra 100 miles. Nope ended up being over by 30 miles.
Kenneth C.