Charged for 2 days when only used for 3 hours
Jacob B
Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The 1717 S Walnut St location is fantastic. Very nice, patient and helpful staff and well-maintained vehicles. I originally scheduled at the N. Morton Street location, which I really do not recommend. It was still closed even during working hours, and they could not support 24/7 pickup. Then the staff on the phone transferred me here. Much better.
Siyu YN/a
Jevne DNothing, I had a great experience with Southside Rental!
TIMOTHY MThe place is a disaster upon returning the trailer. Trucks and trailers everywhere, all parked too close together. Also, the trailer has no kickstand. Once full (and really even empty), it can't be removed from the trailer hitch without it being a real pain. Add a kickstand to the trailer. Returns have to be more organized somehow.
Brianne PThe location was closed, that is why I gave a no to personnel question.
DEREK BExcellent service à la clientèle.
MERRILEE TI had to turn the vehicle in after hours, and did everything they told me to do to turn it in. When they asked about applying an 84 dollars charge for not turning it in with less than half the tank I disputed it because that's the amount of gas it had when I picked it up. I had to fill it up just to take it to where I was going and they charged my card for the 84 dollars anyway.
ELEXUS TI had trouble with self check in, but staff took care of me quickly. Great staff, great price.
ELIZABETH GThis whole experience was not good. I only rented this truck because I had a VERY HEAVY piece of Equipment to move. I needed a furniture dolly. I called to confirm the availability of a furniture dolly. The representative said he had one and he would put one in the van after we spoke.When I got the van, NO DOLLY. This move had to be done early in the morning. So, I chose to check in on the app at 6AM. The app check in online was TERRIBLE. It took NINE times to take a picture of my license that was acceptable for the app. This was on a brand new iPhone. So, this quality of the phone should not have been a problem. The check in process for the van was just as clunky. Bad experience from start to finish.
Brian MDropped truck off after hours so hard to evaluate the above questions accurately..
John GLower prices.
BRANDON OU-Haul website could be more user friendly.
STEVEN EWas in and out in a jiffy. Desk service was awesome. The truck was ready to go as promised and performed flawlessly. Return was easy as well. For any future truck rental needs, I will definitely be back here!
ERNEST FThey were actively cleaning as I arrived. Friendly.
HOLLIE HThe two young men working managed the early morning flow of customers with speed and courtesy.
JERRY PWhen you have faithful customers that continually use your services you should always make them feel more appreciated by giving them discounts on rentals, that way we can overlook deficiencies in maintenance. Ratchets on car carriers that don't work properly and trucks that have issues/ engine light caution, brakes etc.
JERRY MThe gentleman who hooked up the trailer went above and beyond to make sure that everything was safe and ready to go. Much appreciated. Keep up the strong work.
BRIAN ONothing, check in and check out were both really easy to do.
THOMAS FKeep good rental vans in your inventory. The newer Ford van was exceptional.
ROBERT JMake sure the truck is cleaned before giving it to the customer
GNANENDRA VNice guy and respectful
RICHARD MUnfortunately the location was closed earlier than I thought. We had to leave the truck and check out on the app.
Susan DUHAUL truck was not swept out in the back and had a lot of dirt on the floor in the cab. I drove the truck 7 miles and put 4,18gal of gas in it and was charged an additional $18 for 4gal of fuel. I purchased 2 full size mattress bags at this location that were going for $7,5 a piece on the UHAUL website but not available for pickup. Southside Rental were I picked up the UHAUL charged me $32,1 for the 2 bags.
KEVIN HEasy friendly fast service. Great customer service
alex tNever ran into more incompetent people. Used them 2x in a week, both times there were items I ordered but did not find out until pickup they were not available. The Morton St. location was apparently run by a lazy little girl who was not willing to help find the trailer I ordered because she was in her pajamas. If I am ever in a conversation with someone about moving, I will go out of my way to tell them the poor service Uhaul offers.
CHRISTOPHER BThe truck was muddy and not swept when we received it. We had to sweep and mop and it also had broken glass that had to be removed before we could use. Our pick up was after hours, so we did not have any recourse
HEATHER FReturned after hours.
RICHARD AGreat people, good service, everything was hooked up and ready when I got there. South side is the best.
DENISE RAs always, friendly staff and quick in and out service. Merci!
MELANIE MCandles
SHEENA TBrad was very helpful.
STANLEY FBe sure the trucks are in working order before sending them out. The transmission on the truck I used was slipping so bad that I wasn't sure it was going to make it back to Bloomington. The light came on shortly after I picked it up and every time I accelorated uphill, the transmission would slip.
Dedra TFloors were pretty dirty in the back…but they're floors and we had a raining moving day. Costumer service was amazing, my brother picked up and dropped off and forgot his wallet, they called before we got too far which was super nice and helpful! Above and beyond!
SAMUEL PU-HAUL corporate, in this modern era, should be able to tell a customer exactly what truck they will get and when. As well as what packing products are available at every rental location when booking. U-HAUL Corp fails in both categories. Amazon can ship me a package 30 minutes after my order, but U-HAUL can't commit to a 10 foot truck reserved 60 days out at a specific location. You all need to modernize your technology. It impacted me as a client, and now I will look elsewhere my next move.
MICHAEL LOverall, great experience from Southside Rentals. Staff was friendly and courteous. Only concern was that the front right tire needed to be replaced. It was bald on the outer edges. Would not have been a good rental for a long haul. Just check your tires before you drive off the lot.
DANA WNot impressed. Vehicle was out of fuel when I picked it up. Check engine light came on a few times. Took them 4 days to check it in after I returned it. They randomly added add on services to my bill I didn't request.
CHRISTOPHER LWe called and asked if we could drop the trailer off 2 days early and asked if we would get any money back they said no not on one way rentals. We also told them I would get there after they closed at 4 is that a problem. They said no told me where to park it . They closed at 4 I got there at 4:15 parked the trailer where they told me and the next day I get a $20 charge for after ours? This is ridiculous
MICHELLE SLYING MOTHERFUCKERS OVERCHARGING ME! GO FUCK YOURSELVES! I ONLY RENT FROM BUDGET NOW, YOU PIECES OF SHIT
WENDY DDue to unclear return instructions, I parked the U-Haul in an upper lot next to other trucks. As I was completing the return in the U-Haul app, an employee came up and sternly informed me that "This doesn't go up here." A calm demeanor and good customer service were lacking making it an uncomfortable interaction.
TERRAN MThe most traumatic experience of my life. I was cussed at, chased, harassed - I had to call the police for help. Went to drop off the u-haul at this location which is required in my contract and the owner came out yelling at me to go somewhere else after 5 hours of travel. She said she had no room for it even after it was parked in her lot. The police had to force her to take the u-haul so I could leave. I felt my life threatened. She called a strange, very vocal man to come join her in her harassment. He wasn't even involved and just showed up in sweats and a hoodie. Never identified himself. I will NEVER EVER work with u-haul EVER again... Absolutely terrifying experience. Had a police report filed. Thank God for the Bloomington Police.
DALLAS WI don't appreciate the fact that uHaul advertised the rental at $18 then there was a rental fee of $18! Like what the heck is that a charge to actually rent the equipment versus just browsing the lot! Just advertise the price people hate being nickeled and dimed to death that crap worked with the Biden administration but under Trump not so much!
WALTER WVehicle smelled of cigarette smoke horribly.
ADAM HEasy pull up and self checkout on Sunday afternoon
James OThe customer service and pickup was easy and simple but the truck wasn't in the best shape
KEAGAN JVery quick and easy.
FRANK DThe truck smelled like cigarette smoke. There were ashes in the drink holder and on the dash. The drink holder had thick, sticky stuff in it. In the back of the truck, something had been spilled in it that was deep orange, and we had to do a thorough cleaning with a lot of cleaner and paper towels before we were even able to use it. We picked up the truck after hours and had to have it that night to pack for a move the next morning, so we had no choice but to take it. I have time stamped pictures of the truck before we ever left the lot.
RACHELLE SJust keep up the good work
ABOLANLE AI will never rent from U-Haul again ever.im filing a complaint
Brittany MAll equipment was in great condition and pick up/drop off was easy.
Courtney TEasy drop off after hours... Don't let the extra mileage get you! $1 a mile extra! But it was good nonetheless!
CHRISTINA SI spent 2 hours there trying to rent a car trailer. First 2 the breaks were pulled and no one knew about it until we had them both hooked to my truck. Then I was told to call a 800 number to find a different location, after 28 on hold with the 800 number a guy comes outside the building and tells me he found a 3rd trailer that I could rent but they needed to check it in first. So I hang up my phone talked to the guy and got that trailer come to find out. I had to call the 800 again to get stuff changed on my reservation. I got to southside at 845a and didn't leave until after 11a. U-haul In general is a joke. My voice rent from a different company.
BARBARA SGave me a 15' foot truck with a quarter tank of gas, drove it maybe 10 miles during rental, was charged around $40 just for gas...
Aidan SU-haul was filthy, full on dog hair and windows were filthy also. I requested a utility dolly online when I reserved truck, when we returned home there was not one in truck. We had to send my son back to pick one up they did not have one!! That caused us to lose valuable time loading truck!
TERRY SWell i wanted to rent a trailer but was refused due to i have ford explorer and i want to know why
JAMES SThe parking up front is terrible, but otherwise, a great experience.
Michalene R