Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)

Évaluation :

5

For a GMC cargo van with over 18 000 miles it was great. We used it to haul our Scottish items to the Columbus, Indiana Scottish Festival on a Friday. Reloaded and returned to Bloomington on Sunday. Perfect vehicle for the purpose. Easy to drive, easy to load and unload. Right side double door & rear double door. Not new vehicle sparkling clean, few scratches (marked as already recorded with stick-on labels), and some dust. Big deal. Did the job with no problems at all. Will rent again next year.

Évaluation :

5

Vehicle was very easy to drive and would 10/10 recommend price wise over any other place in Bloomington.

Évaluation :

3

This location had absolutely no accompanying items for sale. I could not purchase a lock, rope, or straps. Also, the side mirrors on the truck were not properly tightened and I had to constantly reposition them throughout the rental period.

Évaluation :

5

The guy who was working the day I picked up my U-Haul was extremely helpful. I had signed up for an early morning pick up, but it didn't go through in the system so he helped me get everything taken care of.

Évaluation :

2

We had some questions. The person who took the truck clearly stated they were not U-Haul and were just there to receive it.

Évaluation :

5

THE STAFF AND EASE OF COMPLETION WAS FANTASTIC.

Évaluation :

5

Excellent price excellent service

Évaluation :

3

I'm disappointed because we were charged for a dolly that was put in the cabin so it wouldn't be stolen. The employees only looked in the unlocked back of the truck and marked that it was missing. There was a dispute made to get our money back but an inconvenience to me the customer because I have to go through the process when the store admitted the dolly was later located in the cabin but too late because they didn't do their due diligence.

Évaluation :

5

Safari on iPhone wood not work for automated check in even after enabling geo location. Then used the app that crashed when taking pictures.

Évaluation :

1

Southside Rentals needs to be investigated for not performing safety checks on returned equipment. I rented a 20ft Box truck and a car transporter. The first car trailer we attempted to hook up to the truck had a coupler safety cable almost sawn through by rubbing up against apart of the trailer tongue. The cable was held together by only few steel strands and the vinyl jacket. When I pointed this out the clerk said "That's OK that's why there are two". I refused to take the trailer. When my friend asked if they had replacement safety cables the clerk said no; so that trailer was probably sent out to someone who doesn't know any better. Why does this U-Haul location not have the ability to do basic repairs and maintenace. I ended up taking the second trailer. When I got to my apartment to load the car I found that the ratchet on the drivers side of the trailer had been smashed. I tried calling the store but by then it was 1:10pm; the store closes to early on Saturdays. People usually move on the weekend because that's when they have friends to help them. I ended up purchasing separate ratchet straps to secure my vehicle to the trailer; I could not wait for the store to reopen on Monday to begin my move. It is U-Haul corporate's interest to reduce liability by insuring locations like these are performing inspections and maintenance.

Évaluation :

3

Reserved truck blocked in, tow dolly not availableew

Évaluation :

5

The entire process was great from the service members to the clean vehicle. I highly recommend

Évaluation :

5

This is my preferred location as I have done business with them for years. Excellent service and vehicle maintenance. Personnel amical.

Évaluation :

5

Very Smooth and well organized!

Évaluation :

2

Truck was extremely old. Parking break release was broke so these beeping noise went off the entire time. The dial for the a/c fan was broken as well.

Évaluation :

1

Rental center put the safe move insurance on my bill even though I explicitly did not select it when making the online reservation.

Évaluation :

5

Great Job Guys!

Évaluation :

3

Truck dirty interior, only one person behind counter took 20 minutes to get truck.

Évaluation :

5

Fast, friendly staff.

Évaluation :

3

Lots of people in line and only 2 workers. Process was slow.

Évaluation :

5

There was a bit of a wait but that is to be expected at a U-Haul in Bloomington on the weekend in July. Customer service was exceptional and it was very easy to extend my reservation/rental with them. I'll be back.

Évaluation :

4

Staff was great; friendly and gave all important information upfront. They also worked well as a team, which shows the work environment is healthy. The vehicle size I wanted was unavailable, but the truck provided was adequate.

Évaluation :

5

Uhaul Indianapolis is horrible, and they are double booking trucks. They called me at 5pm the day before to tell me that my reservation was no longer available. Absolutely inexcusable. Local store staff was very professional and friendly.

Évaluation :

5

Nothing - staff was polite and patient, van ready to go, explanations clearly stated.

Évaluation :

3

The location itself and the service was great. The app experience (picking up and returning) was a nightmare. Very time consuming, the app is buggy and crashes constantly. I will never use that app or the service again. It was way easier to go inside and talk to someone.

Évaluation :

4

Make sure the gas level is really what you state it is before rental. Ours was not. This location did respond and kindly removed a gas fee that shouldn't have been applied.

Évaluation :

5

Came in with no reservation & in desperate need of a U-Haul. They did everything and more for me to be able to drive out with a U-Haul to fit what I needed to. Beyond helpful and excellent customer service!

Évaluation :

3

Do not rent broken equipment

Évaluation :

2

AC didn't work, no air blowing from fans, truck pulled to the right very hard.

Évaluation :

5

easiest drop-off possible! Will do it again.

Évaluation :

4

Just handed over keys and that was it. In and out. Made up for the pickup spot.

Évaluation :

5

We dropped off the unit in the evening before it was due and had to unhitch it ourselves and had to be creative to undo it because the unit was definitely firmly attached!. The unit did not have a jack on the hitch and us old geezers were not strong enough to pull it off so we used our car jack.. Otherwise, everything was great.

Évaluation :

3

Just takes so long to check in and have someone connect the trailer. More of a location issue, but only one computer terminal to process uhaul rentals, apparently only one employee to do this task as well even though three others are behind the counter and no other customers in the store. Also the store was very warm inside, essentially no air conditioning. Which again, wouldn't be a problem if I didn't have to wait inside for 15 minutes.

Évaluation :

3

The safety chains were supposed to have a plastic "keeper" according to the employee at the Milford location, but it was never installed at Southside. The chains did fall off once, and I had to adjust them. Also, not related to the Southside location necessarily, but I originally reserved a 5x8 trailer, and U-Haul called to tell me they only had a 4x8. The smaller trailer wouldn't fit our mattress box springs (even though the mattress did fit).

Évaluation :

4

Drop off was fast, employees were busy but very helpful. Location was very tight because of all the people dropping off.

Évaluation :

4

The truck was surprisingly clean and in good condition. The U-Haul order processing site was down at the time I picked up my rental, which is NOT Southside Rentals' fault. The staff at Southside Rentals used the backup system to process my order, but it took them some time to figure out how to use it.

Évaluation :

1

The staff was rude and hateful. They didn't notify us they rented our trailer to someone else until we showed up. Instead of trying to make it right they told us it was our fault for renting a trailer during one of their busiest weeks of the year. How are we supposed to know it's a bust week for them. They told us they didn't care and it's our problem.

Évaluation :

3

The front desk staff was not friendly but Dante was very friendly and helpful when helping us with getting our trailer.

Évaluation :

1

The check engine light came on in our truck ~10 miles into our trip. The truck has severe difficulty shifting/accelerating and "jumps" when idling. Furthermore, the staff at this location were largely unhelpful.

Évaluation :

5

The take pictures of your driver's license is not good and doesn't work well. It is the most frustrating part of the rental experience.

Évaluation :

5

Easy drop off no hassle.

Évaluation :

3

Clearer parking spaces would be helpful, but overall a quick and clear drop-off procedure

Évaluation :

4

There were a few safety issues with the vehicle. The passenger side view mirrors were unstable and didn't stay in position. The rear camera didn't work until I juggled the wires connected to the rear view mirror. I reported both of these things when I returned vehicle in Texas. These are serious safety issues. Thr passenger mirror had to be moved back into proper sight line position at least every 30 miles due to the movement

Évaluation :

5

They were wonderful on the phone and helpful regarding our " not in person" pickup. If all places were this friendly and helpful to customers they never see, our world would be a better place!

Évaluation :

4

Staff did their best to help us out, drop off was very convenient.

Évaluation :

3

Actually honor the reservation that I made well in advance!!!

Évaluation :

2

Facility was cramped and unkept. Saturday hours were short, so I had to self-return.

Évaluation :

5

Please see my earlier comment about being reimbursed please.

Évaluation :

1

They did not have dollies and the truck was not in optimal conditions (dirty)

Évaluation :

5

All Good!

Évaluation :

5

Denny and team did a nice job!

Évaluation :

1

The truck had almost 100k on it, there was nothing digital, the only outlets were for cigarette plugs, and the steering was so bad that you could not drive it without 2 hands white knuckling it. To be clear I didn't have any expectations of a luxury vehicle but this was a hunk of junk. Also, we selected mobile pickup but never received the instructions and the key was not in the drop box.

Évaluation :

5

Quick and easy. very helpful people.

Évaluation :

3

The truck was extremely out of alignment (I had to have the steering wheel turned 90 degrees to the right to get it to go straight and it was pulling me all over the roadway. The steering was loose so it was hard to correct it. I had to drive the truck on curvy highways and it was dangerous. I tried to call about the issue but the male I talked to denied that it had that issue.

Évaluation :

5

Drop off was exceptional!

Évaluation :

5

The person who checked us in was great. He explained everything very well and the entire move went very smoothly.

Évaluation :

5

All was fine. Thank you for the equipment.

Évaluation :

5

Excellent job! The truck did pull significantly to the right, so you may want to look into repairing that. Not a huge issue for me but it is a hazard.