26 foot truck was filthy on the inside of the truck trailer and had trash behind the seats. . When I returned the truck, with the appropriate amount of fuel, I explained to the staff what issues I had with the truck. I ordered a dolly and no dolly was provided even though I booked my reservation WEEKS in advance, which made my move even more difficult as a dolly was needed, that's why I reserved it. Truck has a leak in the roof and destroyed some of my items that CANNOT be replaced. I am completely displeased with my experience and will never use U-Haul again let alone recommend U-Haul to anyone after this experience. To sum it all up, after all of this, the U-Haul located tried to charge me $20 more AFTER I left the store from returning the truck. A refund most definitely is in order in my opinion, this is completely unacceptable.
Amanda V
Southside Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bloomington, IN 47401
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No personnel was onsite. We dropped off after hours.
CHERYL HI initially had a reservation scheduled at another facility and my truck was not there to be picked up. I then had to call customer support and have them find a different location, which was farther away from where we needed the truck. Incredibly inconvenient.
JONAH PWhen i got my uhaul it was filthy inside. Had food residue, and what looked like a drink spilt on the passenger side, the dashboard. I did not clean up someone else's mess which i'm sure they got charged a cleaning fee for and then when I returned it, I got charged at cleaning fee as well.
CODY FRebar sticking out the ground cause a flat on my car and U-Haul refuses to replace my tire
Rondy J