Customer Reviews for Southside Service & Rental
(U-Haul Neighborhood Dealer)

2 294 évaluations

720 Central Ave   Cheyenne, WY 82007
(@ the corner of Central Ave & West 8th St)

(307) 634-9726

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/9/2022: Fermé
  • 10/13/2022 - 10/17/2022: Fermé
  • 10/23/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(307) 634-9726

720 Central Ave
Cheyenne, WY 82007
(@ the corner of Central Ave & West 8th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/9/2022: Fermé
  • 10/13/2022 - 10/17/2022: Fermé
  • 10/23/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

That man was excellent in knowledge and very friendly and prompt

charley B. 
Évaluation :
3

The 24/7 check-in feature did not work well for me. When I was prompted to pick up my key it said to pick it up at box 7 and there were only six boxes. Several issues caused me to delay my pickup by an hour. I do not think I would recommend 24/7 pickup.

Martha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn L. 
Évaluation :
5

overall everything was awesome

Luz R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailee G. 
Évaluation :
5

It was a painless stress free experience... nothing to change

stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

I will only deal with this location, the young man was respectful and couldn't move quick enough to make sure i was taken care of.

BRIAN H. 
Évaluation :
3

I didn't get the attendants name. I appreciate how helpful he was with the elderly couple he was assisting ahead of me. Thank you,

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Outstanding customer service.

Joseph B. 
Évaluation :
5

They were very kind and accommodating. The clerk was very efficient and helpful.

TaunaLee R. 
Évaluation :
5

Quick, Friendly service! I'm a happy customer!

floyd W. 
Évaluation :
5

Nothing.

chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne M. 
Évaluation :
5

Everything went smoothly and everyone was super helpful!

Tedi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
5

Nice guy to work with

Allen G. 
Évaluation :
1

Terrible app. I would say terrible service but there wasn't any.

Aaron K. 
Évaluation :
1

Make sure you have the equipment for the day they order it 3 months in prior to pickup and that the people give you right equipment and not someone else

margaret M. 
Évaluation :
4

nice vans

Mike K. 
Évaluation :
1

Had a reservation for 9:00 am. I arrived at exactly 9:00 and there were already 4-5 people waiting. The location was not open. Another customer called customer support and we learned that supposedly the person that was scheduled to work had car issues and there was no one else available to open the store. I offered to pick him up, but the lady said he was actually coming from out of state! She helped some folks get their equipment or direct them to other locations. I got on the phone with her and she said, "if you are comfortable hitching a trailer I can tell you which one to take." There were no other locations in that area that had the trailer I needed so I had to hook it up myself. Never going to this place again.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashton N. 
Évaluation :
3

Not that it's a big issue but the van was dirty on the exterior, had a cracked windshield, the attendant never showed up as far as I know? I handled the rest of my reservation over the phone which the lady was very professional, and finish my reservation in a timely fashion! I really appreciate that. I've always used you-Haul for my rental needs and I will continue to do so, thanks everybody.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
5

Nothing, everything was really great.

Jimmy W. 
Évaluation :
4

There was animal (cat) hair on the seats. It was a bad trip for my wife, as she has allergies.

Mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
1

Closed on the Saturday I was scheduled to pick up.

michael Y. 
Évaluation :
1

Pick-up: The place was closed even though it said it was open online. Drop Off: The owner was on vacation and I could drop off the trailor. Customer Service: Worst Experience ever. So many transfer calls just to get hugged up on multiple times. Also no one knew what to do. After calling and getting in contact with the main 1800 # they where no help at all.

Kerrya J. 
Évaluation :
5

Staff was helpful and prompt.

Bertram G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lola C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirk M. 
Évaluation :
1

We originally rented a 26 ft truck For a trip from Cheyenne to Tucson Arizona, but was told two days before we got there that they had no trucks. We were offered a 20 ft truck with a trailer for the same price which I felt should have been cheaper because we were required to insure both separately, we later found out… When we arrived there were a few 26 foot trucks sitting there that we were told were all broken. The insurance I had chosen wasn't even on the reservation and the employee at the desk seemed annoyed that I was questioning why we didn't have insurance on the contract. He basically just said “I just work here”When I asked him why it wasn't on there. Long story short less than an hour into the trip we were on the side of the freeway because the trailer almost fell off because it wasn't even secured properly. The brake lights weren't working and we spent hours on 2 roadside assistance calls trying to get everything fixed. I feel we were given a defective trailer and truck because we were leaving the state. Don't assume that everything is safe when you leave because obviously it wasn't even checked. This whole experience with U-Haul was a total nightmare and they didn't even reach out to address the many problems that we had on our trip

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
3

Equipment was old and needs repair.

Dane R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
1

Your online service changed my contract and completely got rid of the trailer I requested. So I had to pay an extra $200 to rent the trailer. They should have done a split contract but instead they screwed me over. Your rental system should not allow me to rent a trailer after hours if I can't pick up a trailer after hours. I will never recommend this and actively turn business away from uhaul for this. I needed these vehicles for my move through the military and got screwed over.

Elijah S. 
Évaluation :
5

The only thing I found out that it smelled like somebody had been smoking in it but otherwise it wouldn't clean and friendly people

Delmer L. 
Évaluation :
4

Fuel tank was not full. On 1/4 tank when picked up. It is impossible for customer to know amount needed so rental is returned with the same amount. We donated several gallons of gas to UHaul because guage was just under 1/2 when returned. Ensure tank is always full! That's one less thing for customers to worry about when moving.

MONTY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaye A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
3

Make sure everything works and have friendly staff

Douglas D. 
Évaluation :
4

Biggest issue is that this unit was supposed to be available in Laramie. I had to drive out of the way and use my gas to pick up the trailer which added 100 miles to my rental and use up valuable time I needed for loading. No compensation for extra fuel use and I was billed for extra miles I wouldn't have accumulated except for equipment locations.

Rex S. 
Évaluation :
4

The trailer brakes did not work

albert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie S. 
Évaluation :
3

Exterior and cab were not clean when I picked up vehicle. I wiped dash, floorboards, seats and squeegeed windshield myself before departure. These areas were not attended to after previous rental. Mechanically the vehicle operated perfectly from Cheyenne to Portland. Pickup location lead me to believe that drop off location in Portland was “open”, which was not the case. I had to drive a short distance from a previous drop off to reach my appointed drop required by U-Haul.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia B. 
Évaluation :
5

Best U-Haul location in Cheyenne! Great customer service!

RYAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A. 
Évaluation :
5

This location has excellent customer service.

Darrel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kile W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan C. 
Évaluation :
5

Fast and efficient.

Esteban M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette C. 
Évaluation :
5

Open sooner than 9:00 am.

williamncarol W. 
Évaluation :
4

Very efficient check out and check in. Should check out vehicle during check out, not get a message after you have left Uhaul,

Stephen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

I had towait a week to get the truck and wait to pick it up for it to be cleaned. The truck was filthy inside and out! Ashes everywhere, was told I would get 10-12 MPG got 5 average. Motor sounded like it was going to blow up.was told to return the truck to a location that does not deal with uhaulanh longer. I rent alot with your company and expect a certain quality and dependability. This was the worse uhaule experience I have ever had. I won't be using your trucks anymore

Angela M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
1

Man who waited on me was rude and disrespectful. He was curt with every question I asked. He rudely told me I needed an adapter for the trailer, then went inside to get one for me. 10 minutes later when he still had not returned, I went inside to try and find him. Finally found him filling up propane tanks for another customer before he finished checking me out. When he was done filling up the tanks while I continued to wait, he rudely pointed to the adapters. After I had paid for it, he started walking out to talk to another customer who was waiting. He did not verify the trailer was connected correctly or make sure I had everything I need. You could tell he had no desire to be there and no desire to help customers. Worst experience I've ever had renting from UHaul. Find another location- any location- but avoid this one like the plague.

John G. 
Évaluation :
5

I rent from here anytime I need a trailer.

Kevin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dillon O. 
Évaluation :
5

Well done

Craig J. 
Évaluation :
5

For two inexperienced women trying to move a small household, the uhaul truck was a wonderful help. The lower bed helped immensely.

Mari S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
5

Very flexible~

Laurie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa T. 
Évaluation :
5

Communication of equipment pickup location from Casper office.

Jim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA DENISE S. 
Évaluation :
5

Troy was great

Deborah R. 
Évaluation :
5

Excellent service.

Gregory M. 
Évaluation :
4

Aucun

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lalinda H. 
Évaluation :
5

Everyone was helpful

Audra D. 
Évaluation :
5

Agent super helpful and friendly.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny G. 
Non les évaluations ont été soumises pour cet établissement.

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