I took pictures before I left the property and when I returned. I put the gas back and even have a receipt. But they still took money from my account for gas. I don't appreciate it and want my money back!!!lawrence W.
Customer Reviews for Spring Grove Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Cincinnati, OH 45232
Services dans cet établissement :
9h am à 1h pm / 2h pm à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I recommend it to a man on October 8 2022 I like the location it easly to find and very good customer service I was very satisfiedGeraldine M.
Fits the head lights on the truck 🚛 I rentedMuncie Y.
The truck was easy to pick up even during after hours. I don't actually think the previous users swept out the back, but that's no big deal. My problem is that I bought 6 furniture pads and they weren't in the truck. I really didn't have time to go all the way back to get them or deal with it during their open hours (I picked up the truck before they were open). It isn't so much about the money spent, but rather the inconvenience.Leah B.
Much better experience than the last timeDeborah H.
Le client n'a pas laissé de commentaire.Donna M.
This was an awesome experience. I appreciate all the help, ease of location, patience, and everything about this day, because everything that went wrong, went wrong. But my saving grace was renting from this place. Thank you...and in the infamous words of The Terminator "I'll be back!"Alena O.
Pick up was 9am the worker didnt show up till 9:20 the door had signs like dont ring the doorbell and only an emergency number so for 20 mins we didn't know what was going on and the worker never apologized for being tardy just was having her best day singing to herself and acting like everything was greatChristina C.
Le client n'a pas laissé de commentaire.Dipin K.
Steve was on break until 2pm and when he came back at2 he would not open the door until I rand the door bell. He then proceeded to tell me he could not help me because I chose the 24/7 share option, but he said it worked somehow. Then he proceeded to speak in a rude tone with potential customers behind me.Lucretia M.
Equipment I ordered was not in the truck and I was given the wrong code and lockbox for the keys. I had to wait for customer service to answer my phone call going into my allotted time with the truck. Also, I contested the charges two separate ways hoping to get the money for the equipment back since I was not provided the equipment. U-Haul has not gotten back to me about this issue, but has gotten to me in regards to "rating" my experience. Well, here you go. Would not recommend.KYLE P.
Le client n'a pas laissé de commentaire.Gopala Y.
The employees I spoke with were incredibly rude and demeaning, not only to me but others at the office.Michael S.
Very efficient operation and quick. The inside of the cab was a little dirty but the personnel were very helpful.Wayne F.
Le client n'a pas laissé de commentaire.Channelle G.
Le client n'a pas laissé de commentaire.Lance A.
The box that I was told to put the key in did not work with the code I was given. The worker inside told me to put key in the orange box. I would recommend just sending the user to return key in orange box instead of doing the other ones.Audrey K.
Le client n'a pas laissé de commentaire.Vince C.
We couldn't get in the lockbox which made it incredibly stressful.Elizabeth W.
The gentlemen seemed irritated I brought the truck to this location. He stated they didn't have parking for trucks outside that locations fleet. He admitted I wouldn't have known this when selecting a drop off but I felt like I'd done something wrong. I suggested he take his location off as a drop off for one way trips.Margaret S.
Le client n'a pas laissé de commentaire.jo ann W.
Le client n'a pas laissé de commentaire.Brittany R.
Lock box was very difficult, the numbers had to be to the left and not directly on the number to openJazmine W.
When we took the truck back the man behind the counter said he was going to scold me because I didn't call and tell them I was keeping it another day but I did twice I uhaul told me the place would call me back but they didn't. Then he said the storage place is where they make the money. Seem to be bothered by the truck rental part. Last but not least he won't go out to check truck with me. Said he would later and email me but he charged me for fuel and said it was on e but it wasn't. I have a picture and video.Tracy M.
When I arrived the truck I was assigned had a bunch of motor oil in the floor of the truck. The manager said he couldn't rent me the truck in that condition and was nice enough to offer me a different rental.David M.
I send an email to customer service with details. This was an unbelievably bad experience and I will not be using uhaul again.Glenn P.
The inside of the cargo area of the truck was wet and muddy. The passenger area of the truck also had mud in it, along with some trash. We had to clean the cargo area before putting anything inside, which was a real pain.Ann J.
Le client n'a pas laissé de commentaire.Navaneeth C.
Le client n'a pas laissé de commentaire.REBECCA C.
had to wait 30 minutes to get key. the uhaul barely had a quarter tank of gas in it.zachary A.
Employee was extremely rude I was charged twice she called being very rude when I first got there to rent a truck she never wiped anything in the vechicle not at all I went over my rental time she called me and said where's my truck being rude I will never rent from this location I would never recommend this location I still haven't received a detailed copy of my bill or receipt I need someone to call me back immediatelyRAKELL H.
The online check in does not work good. Too many steps to do. Not everyone has a cell phone also. No body working in the office to help you check in. What if you don't have a cell phone. Very poor service at this locationEvette R.
Clean up the trucks inside and out. Sweep out and mop cargo area. Disinfect the passenger area to keep germs and viruses from spreading. Make sure other customers clean their trash and personal items out.Beverly M.
I had the worse encounter with the store manager. She was extremely rude.. she cussed at me asking me if I could read the handwritten note on the door. I can't believe someone hired her. She need to be fired asap.. I reported her.Alisa G.
Le client n'a pas laissé de commentaire.MICHELLE E.
Le client n'a pas laissé de commentaire.Monet M.
The truck I had initially reserved for my move had a flat tire when I arrived at the location to pick it up. The employee at Spring Grove Self Storage was extremely helpful and was able to arrange a new truck for my move. I would certainly go here again!Naomi G.
The truck was not cleaned out from the previous person I had reservations at 12:45pm when I got there their was nobody there the voicemail was full and I had to sit there from 12:45pm until 2:13pm when a worker showed upMelvina C.
Le client n'a pas laissé de commentaire.Amanda J.
Le client n'a pas laissé de commentaire.STARRNEISHA W.
Le client n'a pas laissé de commentaire.Monica M.
Le client n'a pas laissé de commentaire.Bhavesh O.
The man working the front desk was nice and friendly. The truck was trash. The cab was dirty wth crumbs and dash was sticky. The back was dirty with debris. I didn't know the back was so gross until i arrived at the place to pick up my new furniture and had no choice but to put it in there since i don't carry a broom around with me. Cost 75$ for the 2 hour i had the truck. I think at the very least, during a pandemic, it should be cleanBradley B.
It would let me check back in so you guys double charged meRobert J.
Everything was great thanksâœ¨🥰ASHLEY C.
Le client n'a pas laissé de commentaire.Ahmed C.
Sean was very helpful the location is convenient and everything went smoothly thank youMonica M.
Le client n'a pas laissé de commentaire.Derek A.
The app and self checkin is a disaster. I had to wait in the rain for 15 mins before my checkin was approved. The app doesn't approve pictures, no matter what angle it is. All of the process could have been completed before hand, but there was no intimation. Terrible terrible experience.Sauradeep B.
Shawn was very helpful and we had a great experience. Would use services again.Jared C.
Le client n'a pas laissé de commentaire.Jack S.
Le client n'a pas laissé de commentaire.George K.
No problems picking up place is clean and easily accessed, i will recommend this site to all.Shawn M.
This was the best experience I have ever had renting a van/truck! The rental process was clear and organized. Spring Grove Storage was easy to find, and the check-in/check-out by phone was so easy! The van was very clean, and easy to drive. The smooth and easy rental process made a hard day easier. I will send my friends. Thank you! It takes hard work to make a customer's experience easy, and I really appreciate it.Julie B.
Only downfall was the location was on a busy street. Spring grove blvd. I was a little nervous getting in and out of the truck. Small space. Office staff very helpful.PAUL V.
Le client n'a pas laissé de commentaire.AMANDA G.
Had to back out onto the street to park the trailer after pulling into the parking lot. It was a busy street but wasn't to bad.DUANE F.
Reserved a 15' box truck only to arrive and found out it wasn't available. I only had four hours to get what I needed done and my son's were home to help with the heavy lifting so it was the only day I could do it. Ending up having to rent the smaller 10' truck and making to loads to get it all done. It would have been nice to know it wasn't available before I arrived.Rick H.
Le client n'a pas laissé de commentaire.Modou S.
Customer Service agent was exemplary. She was professional, knowledgeable and efficient. In my opinion, your advertising is just shy of fraudulent. I had 25 Christmas wreaths to deliver to the Cancer Center. I felt a $19.95, would be an economical way to do that. Long story short, $19,95 turned out to be $68.! I'm 77 years old and lived on a fixed income, no discount, nothing, then I couldn't use my debit card which is how I'd planned pay. I won't use U Haul again. Too many â€œsurprisesâ€, without prior knowledge. Thanks Linda HillLINDA H.
Le client n'a pas laissé de commentaire.Jared E.
Le client n'a pas laissé de commentaire.CARLOS M.
Le client n'a pas laissé de commentaire.ELBERT N.
Le client n'a pas laissé de commentaire.THOMAS C.
The lady and man inside were very rude to every customer that walked in while I was there. They dont care/lazy and was very close to getting cursed outCIERRA B.
Le client n'a pas laissé de commentaire.KENNETH C.
Super helpful with drop off ! Helped me so I didn't have to back up the small trailer into a tight spot! Awesome customer service!ANGEL M.
Le client n'a pas laissé de commentaire.lloyd T.
Staff member was very friendly and polite, also knowledgeable about the area- moving to the area and he provided suggestions for places to eat in the area :)JOHN L.
Le client n'a pas laissé de commentaire.PATRICIA T.
Everything went well. The two associates who helped me were very friendly, knowledgeable and helpful. Excellent experience! I can't think of anything to improve upon.JOHN C.
Le client n'a pas laissé de commentaire.REBECCA C.
I am not rating the Spring Grove location poorly, but rather the Northgate location on Colerain Ave instead. I was originally supposed to pick my truck up at the Northgate location, but found upon my arrival (after an hours drive to get there) my one way rental was not available because it was not dropped off from a previous renter the night before. I was NOT informed ahead of time and when I expressed my discontent, the attended I was dealing with who turned out to be the owner of this location expressed ZERO empathy or care. I believe the comment was something along the lines of "it happens sometimes and there is nothing we can do about it". While he did help to resolve the issue by calling and securing another truck at the Spring Grove location, it was not for lack of concern for the situation. Terrible customer service at best. Upon my arrival at Spring Grove, the attendant was very helpful and courteous and provided a great customer experience.David S.
Le client n'a pas laissé de commentaire.HUNTER D.
Very friendly and great customer serviceKENNETH L.
Doug was very friendly and efficient.DAVID W.
Le client n'a pas laissé de commentaire.Derek H.
Le client n'a pas laissé de commentaire.Aaron K.
I initially made a reservation on July 12 to move on July 30. I then received a call from a uhaul representative on July 29 around 7pm, informing me that so was unable to have a moving truck on July 30 because there are no uhauls available within 100 miles, which was a lie by the way. So I called around and spoke to a uhaul rep who supposedly booked me for a uhaul 24 hour uhaul rental starting at 12am at the spring grove location. Once I paid for my uhaul upon arrival, I was informed the truck was due back in 6 hours and I could not extend it because someone else was getting it at 7:30 am that day. I am highly upset with uhaul and feel like I have been bamboozled. Terrible experience.Candice K.
The vehicle was not at the location at the specified pick up time. Waited 40 minutes for the previous renter to arrive and return the truck. I understand that some things are out of the control of the staff at the location, but the lady I was dealing with was rude and basically said not my problem. The gentlemen who was working with her was much more friendly and apologetic. Dealing with this lady was maddening! I politely said that we had movers reserved through U-HAUL at the site, she shrugged and rudely replied, â€œSoâ€¦. What do you want me to do about that?â€ I said, well we only have them for 2 hours and we arranged them through U-HAUL. She said, â€œwe don't have anything to do with that, we just rent the trucksâ€ I asked her if I should call U-HAUL and she flippantly said, â€œSure, go ahead.â€ Additionally, we had hired the movers through U-HAUL for the minimum 2 hours. They finished packing the one bedroom apt in 50 minutes and refused to drive the 15 minutes and unload at the new apartment as agreed upon when we booked the service. The head mover kept saying we still have another job to do, we're not going. We asked if we would be refunded and he said there's a two hour minimum. We said â€œyes, and that's all we want is to get the two hours we paid for.â€ So frustrating!!! Terrible experience!!!! Would never book through U-HAUL. I know they are third party movers, but certainly not vetted and they represent the U-HAUL brand. I usually don't write reviews, but this was such a horrible experience all around, I felt compelled!JOSEPH S.
Le client n'a pas laissé de commentaire.Kenji U.
We love this Uhaul Monica is amazing we really love her the customer service is always always on point we will definitely be repeat customersJalessa D.
Outside the gate parking is limited, which complicates drop off of a towed cargo trailer. Manager was friendly and helpful.Richard S.
Excellent customer serviceDOUGLAS W.
The place is very clean and well kept. The rental unit was in good shape. The lady at the counter, Monica, was very friendly and helpful. Would definitely rent from this location again, they did a great job!JAMES B.
Le client n'a pas laissé de commentaire.MARK R.
Upon arrival at 9 am sharp, there was a very nice gentleman who was very helpful to all the customers very polite and accommodating however there was a female who sat next to him and had me waiting for help for about 10 minutes , she then said to me, â€œare you with herâ€ referring to another black customer , and I said no. Now that her assumption that all the black people in the room are together , she says what can I do for you. I told her I have the reservation for the 26 foot truck on the street and she says ID please. As she pulls up the reservation I clarified with her that I will be needing an appliance dolly also and she says to me â€œwe don't have oneâ€. Keep in mind that while walking through the door into the customer service area I passed an appliance dolly sitting there waiting to be rented so I said to her, â€œYou do have one right over there I need you to know what inventory you have in your store when I askedâ€ ,. She did not appreciate that feedback and says, You don't come in to my store talking to me like that I'm not getting you anything and you can go somewhere elseâ€. She then throws her hands up and walks away. Once the nice kind gentleman returned and finished helping the other black customer that she assumed I was with even though I was standing there waiting right in front of her he beautifully assisted me added the appliance dolly and completed my reservation to my satisfaction. This woman left an awful taste in my mouth similar to a little bit of Prejudiced towards something About me not sure what it was. I suggest you pull the video in that office Friday, July 9 at about 910 9:15 AM and see how your manager behaved herselfBRIAN O.
Le client n'a pas laissé de commentaire.GREGORY T.
The rental process was very easy with both pickup and return.JACQUES S.
Unsafe equipment, I was genuinely scared driving it. The vehicle pulled forward at a red light despite the brake being fully applied. Vehicle not ready at the time of pick up; 20 plus minute wait.CLIFFORD C.
Le client n'a pas laissé de commentaire.ANTHONY B.
The person who helped me when I went to pick up my uhaul was incredibly kind, accommodating, and helpful! Thank you so much!KAITLIN M.
Well there weren't any parking spots in front so we drove into this gated area that actually had spots (the gate was wide open) and after a few minutes the gate closed so we were stuck inside. Saw the same thing happen to another person while we were there too. The rest of the process of self service was a total nightmare too. Not easy AT ALL and there was a million steps. I can't recommend against it enough. Just do the regular uhaul pick up if you need to get one!Emily M.
Le client n'a pas laissé de commentaire.JAMES T.
Truck smelled of smoke and had ashes in ash tray but was otherwise was clean and in good shapeDANNY M.
Le client n'a pas laissé de commentaire.Bret W.
great serviceRENEE M.
Le client n'a pas laissé de commentaire.Andrew F.
Le client n'a pas laissé de commentaire.YAQEH I.