Customer Reviews for Spring Grove Self Storage
(Concessionnaire U-Haul dans le voisinage)

264 évaluations

4861 Spring Grove Ave   Cincinnati, OH 45232

(513) 815-4666

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(513) 815-4666

4861 Spring Grove Ave
Cincinnati, OH 45232

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

It would let me check back in so you guys double charged me

Robert J. 
Évaluation :
5

Everything was great thanks✨🥰

ASHLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed C. 
Évaluation :
5

Sean was very helpful the location is convenient and everything went smoothly thank you

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek A. 
Évaluation :
3

The app and self checkin is a disaster. I had to wait in the rain for 15 mins before my checkin was approved. The app doesn't approve pictures, no matter what angle it is. All of the process could have been completed before hand, but there was no intimation. Terrible terrible experience.

Sauradeep B. 
Évaluation :
5

Shawn was very helpful and we had a great experience. Would use services again.

Jared C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

No problems picking up place is clean and easily accessed, i will recommend this site to all.

Shawn M. 
Évaluation :
5

This was the best experience I have ever had renting a van/truck! The rental process was clear and organized. Spring Grove Storage was easy to find, and the check-in/check-out by phone was so easy! The van was very clean, and easy to drive. The smooth and easy rental process made a hard day easier. I will send my friends. Thank you! It takes hard work to make a customer's experience easy, and I really appreciate it.

Julie B. 
Évaluation :
3

Only downfall was the location was on a busy street. Spring grove blvd. I was a little nervous getting in and out of the truck. Small space. Office staff very helpful.

PAUL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G. 
Évaluation :
3

Had to back out onto the street to park the trailer after pulling into the parking lot. It was a busy street but wasn't to bad.

DUANE F. 
Évaluation :
3

Reserved a 15' box truck only to arrive and found out it wasn't available. I only had four hours to get what I needed done and my son's were home to help with the heavy lifting so it was the only day I could do it. Ending up having to rent the smaller 10' truck and making to loads to get it all done. It would have been nice to know it wasn't available before I arrived.

Rick H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Modou S. 
Évaluation :
4

Customer Service agent was exemplary. She was professional, knowledgeable and efficient. In my opinion, your advertising is just shy of fraudulent. I had 25 Christmas wreaths to deliver to the Cancer Center. I felt a $19.95, would be an economical way to do that. Long story short, $19,95 turned out to be $68.! I'm 77 years old and lived on a fixed income, no discount, nothing, then I couldn't use my debit card which is how I'd planned pay. I won't use U Haul again. Too many “surprises”, without prior knowledge. Thanks Linda Hill

LINDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Aucun

DORVIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELBERT N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
1

The lady and man inside were very rude to every customer that walked in while I was there. They dont care/lazy and was very close to getting cursed out

CIERRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

Super helpful with drop off ! Helped me so I didn't have to back up the small trailer into a tight spot! Awesome customer service!

ANGEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lloyd T. 
Évaluation :
5

Staff member was very friendly and polite, also knowledgeable about the area- moving to the area and he provided suggestions for places to eat in the area :)

JOHN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICIA T. 
Évaluation :
5

Everything went well. The two associates who helped me were very friendly, knowledgeable and helpful. Excellent experience! I can't think of anything to improve upon.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
1

I am not rating the Spring Grove location poorly, but rather the Northgate location on Colerain Ave instead. I was originally supposed to pick my truck up at the Northgate location, but found upon my arrival (after an hours drive to get there) my one way rental was not available because it was not dropped off from a previous renter the night before. I was NOT informed ahead of time and when I expressed my discontent, the attended I was dealing with who turned out to be the owner of this location expressed ZERO empathy or care. I believe the comment was something along the lines of "it happens sometimes and there is nothing we can do about it". While he did help to resolve the issue by calling and securing another truck at the Spring Grove location, it was not for lack of concern for the situation. Terrible customer service at best. Upon my arrival at Spring Grove, the attendant was very helpful and courteous and provided a great customer experience.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUNTER D. 
Évaluation :
5

Very friendly and great customer service

KENNETH L. 
Évaluation :
5

Doug was very friendly and efficient.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron K. 
Évaluation :
1

I initially made a reservation on July 12 to move on July 30. I then received a call from a uhaul representative on July 29 around 7pm, informing me that so was unable to have a moving truck on July 30 because there are no uhauls available within 100 miles, which was a lie by the way. So I called around and spoke to a uhaul rep who supposedly booked me for a uhaul 24 hour uhaul rental starting at 12am at the spring grove location. Once I paid for my uhaul upon arrival, I was informed the truck was due back in 6 hours and I could not extend it because someone else was getting it at 7:30 am that day. I am highly upset with uhaul and feel like I have been bamboozled. Terrible experience.

Candice K. 
Évaluation :
1

The vehicle was not at the location at the specified pick up time. Waited 40 minutes for the previous renter to arrive and return the truck. I understand that some things are out of the control of the staff at the location, but the lady I was dealing with was rude and basically said not my problem. The gentlemen who was working with her was much more friendly and apologetic. Dealing with this lady was maddening! I politely said that we had movers reserved through U-HAUL at the site, she shrugged and rudely replied, “So…. What do you want me to do about that?” I said, well we only have them for 2 hours and we arranged them through U-HAUL. She said, “we don't have anything to do with that, we just rent the trucks” I asked her if I should call U-HAUL and she flippantly said, “Sure, go ahead.” Additionally, we had hired the movers through U-HAUL for the minimum 2 hours. They finished packing the one bedroom apt in 50 minutes and refused to drive the 15 minutes and unload at the new apartment as agreed upon when we booked the service. The head mover kept saying we still have another job to do, we're not going. We asked if we would be refunded and he said there's a two hour minimum. We said “yes, and that's all we want is to get the two hours we paid for.” So frustrating!!! Terrible experience!!!! Would never book through U-HAUL. I know they are third party movers, but certainly not vetted and they represent the U-HAUL brand. I usually don't write reviews, but this was such a horrible experience all around, I felt compelled!

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenji U. 
Évaluation :
5

We love this Uhaul Monica is amazing we really love her the customer service is always always on point we will definitely be repeat customers

Jalessa D. 
Évaluation :
4

Outside the gate parking is limited, which complicates drop off of a towed cargo trailer. Manager was friendly and helpful.

Richard S. 
Évaluation :
5

Excellent customer service

DOUGLAS W. 
Évaluation :
5

The place is very clean and well kept. The rental unit was in good shape. The lady at the counter, Monica, was very friendly and helpful. Would definitely rent from this location again, they did a great job!

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
1

Upon arrival at 9 am sharp, there was a very nice gentleman who was very helpful to all the customers very polite and accommodating however there was a female who sat next to him and had me waiting for help for about 10 minutes , she then said to me, “are you with her” referring to another black customer , and I said no. Now that her assumption that all the black people in the room are together , she says what can I do for you. I told her I have the reservation for the 26 foot truck on the street and she says ID please. As she pulls up the reservation I clarified with her that I will be needing an appliance dolly also and she says to me “we don't have one”. Keep in mind that while walking through the door into the customer service area I passed an appliance dolly sitting there waiting to be rented so I said to her, “You do have one right over there I need you to know what inventory you have in your store when I asked” ,. She did not appreciate that feedback and says, You don't come in to my store talking to me like that I'm not getting you anything and you can go somewhere else”. She then throws her hands up and walks away. Once the nice kind gentleman returned and finished helping the other black customer that she assumed I was with even though I was standing there waiting right in front of her he beautifully assisted me added the appliance dolly and completed my reservation to my satisfaction. This woman left an awful taste in my mouth similar to a little bit of Prejudiced towards something About me not sure what it was. I suggest you pull the video in that office Friday, July 9 at about 910 9:15 AM and see how your manager behaved herself

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

The rental process was very easy with both pickup and return.

JACQUES S. 
Évaluation :
1

Unsafe equipment, I was genuinely scared driving it. The vehicle pulled forward at a red light despite the brake being fully applied. Vehicle not ready at the time of pick up; 20 plus minute wait.

CLIFFORD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
4

The person who helped me when I went to pick up my uhaul was incredibly kind, accommodating, and helpful! Thank you so much!

KAITLIN M. 
Évaluation :
1

Well there weren't any parking spots in front so we drove into this gated area that actually had spots (the gate was wide open) and after a few minutes the gate closed so we were stuck inside. Saw the same thing happen to another person while we were there too. The rest of the process of self service was a total nightmare too. Not easy AT ALL and there was a million steps. I can't recommend against it enough. Just do the regular uhaul pick up if you need to get one!

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
4

Truck smelled of smoke and had ashes in ash tray but was otherwise was clean and in good shape

DANNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret W. 
Évaluation :
5

great service

RENEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAQEH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRA S. 
Évaluation :
5

Wonderful customer service

ANDREA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory C. 
Évaluation :
4

Not make them drive so far to pick up the equipment.

THOMAS I. 
Évaluation :
1

I rented a truck for 2 hours to go around 30 miles all together and some how I can ended up with 100 dollar charge this happens to very single time I rent from u haul . That 19,95 promotion is false advertisement and you will end up paying close to a hundred dollars for a couple of hours and customer service is not helpful and don't answer they just deduct from your card without consent

ELLIOT C. 
Évaluation :
2

It just felt unsafe even during the day.

Craig F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMAR P. 
Évaluation :
5

Keep up the good service, very professional and prompt.

Franklyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CIARA F. 
Évaluation :
1

The Lady who works for Spring Grove Storage, attitude was nasty. She added all kinda fees after i was quoted one thing on the phone. She needs to work on her customer service skills. She told my husband he waa difficult because he was asking questions and the fees and policies. The whole point of phone RSVP should make the pick up process alot easier and shorter but ita seems to be long and out drawn just to give the same info in person as I did on the phone. I rented a truck and the truck wasnt back so i had to get a bigger truck that i didnt need. Im overall juat not happy

CIARA F. 
Évaluation :
1

The person I picked up the truck from was very nice. I was unable to check in the truck using my phone so I called the office the next morning and spoke with Monica (she said she was the supervisor at the Spring Grove Avenue location in Cincinnati Ohio), she was so unnecessarily rude and unprofessional for absolutely no reason. In the future I'll rent from another company.

TRACY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN L. 
Évaluation :
5

Nothing attendants were pleasant, kind, helpful nothing by my standards needs to change.

DESMOND B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALYSSACHRISTINE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The customer service person was so helpful and polite.

JACQUELINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANESE M. 
Évaluation :
5

The woman who met me was helpful, friendly and courteous. A great greeter to a new city! Merci.

SCOTT ANDRE S. 
Évaluation :
5

This was THEEE BEST UHAUL experience EVER!!

KHADAIJAH F. 
Évaluation :
1

I would never recommend the spring grove location to anyone. The woman was rude to my girlfriend. Tricked her into signing up for insurance by making her think she had to, even though in the reservation we chose to not take the insurance because our car insurance covers rentals. Then to “check in” the truck we were told to call an 800 number... after 30-40 mins on hold we finally left and tried to see if we could do it online, which we were never told we could, and come to find out I guess we were 0,9 miles away when we finally checked it in online so we were charged an additional $20. When I call the woman from the store she told me, uhaul isn't even her main business and this isn't her problem and that it's our fault for choosing uhaul. I've used uhaul probably a dozen times over the last 4 years and I've never had an issue until now.

KARISSA B. 
Évaluation :
1

Well, I was charged an after hour fee which is ridiculous considering I never stated I would make it back before the store closed a customer can't control traffic and the location I went to didn't have what I needed so I had to go to another location I never said I would be back by 5

ROBERT K. 
Évaluation :
3

Great truck, well-maintained, but like anything with U-Haul, be aware there are many hidden fees. Overall decent experience, just a little more expensive than I anticipated!

Benjamin K. 
Évaluation :
5

Excellent service à la clientèle

KWAKU O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Very nice staff I would go there all the time

TARA W. 
Évaluation :
5

The manager at this location was excellent. Very clean inside the business and the truck was sanitized and the truck ran perfectly.

TROY W. 
Évaluation :
5

Great service no improvements need to made

KELLEY G. 
Évaluation :
4

right rear wheel was worn unevenly indicating not in alignment. I think this was evident in my drive and reduced gas mileage below my expectation.

DUANE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
4

Our move went smoothly thanks to U-haul's friendly staff. The truck was clean and ready to go when we arrived. I highly recommend Uhaul!

MICHAEL N. 
Évaluation :
1

Rude, not helpful at all and closed the door in my face for no reason.

Christina H. 
Évaluation :
3

Employees were not wearing masks inside

JASON B. 
Évaluation :
5

Both the manager that checked me in and the guy in the yard that helped me load the trailer we're absolutely the best. Thanks so much.

Michael F. 
Évaluation :
5

VERY GOOD SERVICE AND NICE DEALING ,THE LADY AT THE BUSINESS CENTER

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

The experience wasn't horrible although we had a flat tired which took uhaul about 2 hours to fix so we were stranded for 2 hours

MICHAEL F. 
Évaluation :
1

I'll never come again

TOMMY W. 
Évaluation :
5

VERY GOOD SERVICE AND INFORMATION ABOUT CONTRACT WAS GREAT, THANK YOU

JOHN E. 
Non les évaluations ont été soumises pour cet établissement.

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