Customer Reviews for Spring Grove Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The place was closed when I returned the truck and the return process was very difficult.

Évaluation :

2

Location was unorganized, the van was supposed to have been involved in some police accident or something and the location charged me insurance after I had registered the van using my own insurance.

Évaluation :

5

Brenda (last name McFadden, I think) was amiable, attentive, and very helpful. The late-night drop-off process was easy thanks to the detailed instructions on the smartphone app.

Évaluation :

5

The online pickup and return process was pretty easy to do. This allowed me to pickup and return the truck when the location was not open. Merci.

Évaluation :

5

Fast and reliable.

Évaluation :

5

Excellent service and management. Checked out on time & back in on time. Clean truck, dollies available. Merci.

Évaluation :

1

they're lier's

Évaluation :

4

Everything was OK except the smell I fixed that me and who ever else rent it but other than that was excellent

Évaluation :

1

Personnel needs to be more more aware of their fleet availability. Dropped off borrowed truck at this location after ~4 hours of use on the same day. This was done in one of the few parking spots and was only the 3rd truck in lot. They didn't sign it in until 2 days later thus charging me an extra $60 for their negligence. Called to fix situation and continued to get the run around.

Évaluation :

5

The lady at the pickup location was very friendly, patient and informative. Merci.

Évaluation :

5

Nothing! You ladies are professional but personal. Attended to all my needs and I really appreciate you and your service.

Évaluation :

2

The location was closed with no notice at all just a hand written sign on the door

Évaluation :

1

I had a horrible experience I was not read my contract I was just giving keys and there was no Communication and I asked a lot of questions and the person who handled me didn't know U-Haul policy and your rules your contract none of these things were explain to me my credit card was charged without my knowledge multiple times I had to lock my card because U-Haul was charging my card random prices. I will never do business at the location that made my reservation and at the location that I picked my reservation up neither one of the locations explain to me anything and they just did what they wanted to do instead of asking and making sure that their customer was satisfied I understood everything but the same as if you guys hire people who don't know anything about your company and take it a pond their self to do as they feel.

Évaluation :

5

The assistant was very helpful

Évaluation :

5

I came in with my mother and we had no idea what we needed. There was a man and a woman working in the store and they were so friendly and informative. They physics showed us the unit we needed based on us telling them the items we had. I would definitely recommend this specific location. They were awesome!

Évaluation :

5

Easy to reserve, pick up and drop off rental. Read instructions and it will go smoothly.

Évaluation :

5

You guys are the best

Évaluation :

5

All the reps were super friendly and helped me get into a truck quickly. 10/10 would recommend this location to any of my friends/family!

Évaluation :

4

The uhaul had a broken passenger mirror, so driving was impossible, then there was no heat in my vehicle, we got a. Ice storm, this was.a nightmare

Évaluation :

5

Great stuff

Évaluation :

3

I took pictures before I left the property and when I returned. I put the gas back and even have a receipt. But they still took money from my account for gas. I don't appreciate it and want my money back!!!

Évaluation :

5

I recommend it to a man on October 8 2022 I like the location it easly to find and very good customer service I was very satisfied

Évaluation :

5

Fits the head lights on the truck 🚛 I rented

Évaluation :

3

The truck was easy to pick up even during after hours. I don't actually think the previous users swept out the back, but that's no big deal. My problem is that I bought 6 furniture pads and they weren't in the truck. I really didn't have time to go all the way back to get them or deal with it during their open hours (I picked up the truck before they were open). It isn't so much about the money spent, but rather the inconvenience.

Évaluation :

4

Much better experience than the last time

Évaluation :

5

This was an awesome experience. I appreciate all the help, ease of location, patience, and everything about this day, because everything that went wrong, went wrong. But my saving grace was renting from this place. Thank you...and in the infamous words of The Terminator "I'll be back!"

Évaluation :

2

Pick up was 9am the worker didnt show up till 9:20 the door had signs like dont ring the doorbell and only an emergency number so for 20 mins we didn't know what was going on and the worker never apologized for being tardy just was having her best day singing to herself and acting like everything was great

Évaluation :

1

Steve was on break until 2pm and when he came back at2 he would not open the door until I rand the door bell. He then proceeded to tell me he could not help me because I chose the 24/7 share option, but he said it worked somehow. Then he proceeded to speak in a rude tone with potential customers behind me.

Évaluation :

2

Equipment I ordered was not in the truck and I was given the wrong code and lockbox for the keys. I had to wait for customer service to answer my phone call going into my allotted time with the truck. Also, I contested the charges two separate ways hoping to get the money for the equipment back since I was not provided the equipment. U-Haul has not gotten back to me about this issue, but has gotten to me in regards to "rating" my experience. Well, here you go. Would not recommend.

Évaluation :

1

The employees I spoke with were incredibly rude and demeaning, not only to me but others at the office.

Évaluation :

4

Very efficient operation and quick. The inside of the cab was a little dirty but the personnel were very helpful.

Évaluation :

4

The box that I was told to put the key in did not work with the code I was given. The worker inside told me to put key in the orange box. I would recommend just sending the user to return key in orange box instead of doing the other ones.

Évaluation :

3

We couldn't get in the lockbox which made it incredibly stressful.

Évaluation :

3

The gentlemen seemed irritated I brought the truck to this location. He stated they didn't have parking for trucks outside that locations fleet. He admitted I wouldn't have known this when selecting a drop off but I felt like I'd done something wrong. I suggested he take his location off as a drop off for one way trips.

Évaluation :

3

Lock box was very difficult, the numbers had to be to the left and not directly on the number to open

Évaluation :

2

When we took the truck back the man behind the counter said he was going to scold me because I didn't call and tell them I was keeping it another day but I did twice I uhaul told me the place would call me back but they didn't. Then he said the storage place is where they make the money. Seem to be bothered by the truck rental part. Last but not least he won't go out to check truck with me. Said he would later and email me but he charged me for fuel and said it was on e but it wasn't. I have a picture and video.

Évaluation :

3

When I arrived the truck I was assigned had a bunch of motor oil in the floor of the truck. The manager said he couldn't rent me the truck in that condition and was nice enough to offer me a different rental.

Évaluation :

1

I send an email to customer service with details. This was an unbelievably bad experience and I will not be using uhaul again.

Évaluation :

3

The inside of the cargo area of the truck was wet and muddy. The passenger area of the truck also had mud in it, along with some trash. We had to clean the cargo area before putting anything inside, which was a real pain.

Évaluation :

1

had to wait 30 minutes to get key. the uhaul barely had a quarter tank of gas in it.

Évaluation :

1

Employee was extremely rude I was charged twice she called being very rude when I first got there to rent a truck she never wiped anything in the vechicle not at all I went over my rental time she called me and said where's my truck being rude I will never rent from this location I would never recommend this location I still haven't received a detailed copy of my bill or receipt I need someone to call me back immediately

Évaluation :

1

The online check in does not work good. Too many steps to do. Not everyone has a cell phone also. No body working in the office to help you check in. What if you don't have a cell phone. Very poor service at this location

Évaluation :

3

Clean up the trucks inside and out. Sweep out and mop cargo area. Disinfect the passenger area to keep germs and viruses from spreading. Make sure other customers clean their trash and personal items out.

Évaluation :

1

I had the worse encounter with the store manager. She was extremely rude.. she cussed at me asking me if I could read the handwritten note on the door. I can't believe someone hired her. She need to be fired asap.. I reported her.

Évaluation :

5

The truck I had initially reserved for my move had a flat tire when I arrived at the location to pick it up. The employee at Spring Grove Self Storage was extremely helpful and was able to arrange a new truck for my move. I would certainly go here again!

Évaluation :

1

The truck was not cleaned out from the previous person I had reservations at 12:45pm when I got there their was nobody there the voicemail was full and I had to sit there from 12:45pm until 2:13pm when a worker showed up

Évaluation :

2

The man working the front desk was nice and friendly. The truck was trash. The cab was dirty wth crumbs and dash was sticky. The back was dirty with debris. I didn't know the back was so gross until i arrived at the place to pick up my new furniture and had no choice but to put it in there since i don't carry a broom around with me. Cost 75$ for the 2 hour i had the truck. I think at the very least, during a pandemic, it should be clean

Évaluation :

1

It would let me check back in so you guys double charged me

Évaluation :

5

Everything was great thanks✨🥰

Évaluation :

5

Sean was very helpful the location is convenient and everything went smoothly thank you

Évaluation :

3

The app and self checkin is a disaster. I had to wait in the rain for 15 mins before my checkin was approved. The app doesn't approve pictures, no matter what angle it is. All of the process could have been completed before hand, but there was no intimation. Terrible terrible experience.

Évaluation :

5

Shawn was very helpful and we had a great experience. Would use services again.

Évaluation :

5

No problems picking up place is clean and easily accessed, i will recommend this site to all.

Évaluation :

5

This was the best experience I have ever had renting a van/truck! The rental process was clear and organized. Spring Grove Storage was easy to find, and the check-in/check-out by phone was so easy! The van was very clean, and easy to drive. The smooth and easy rental process made a hard day easier. I will send my friends. Thank you! It takes hard work to make a customer's experience easy, and I really appreciate it.

Évaluation :

3

Only downfall was the location was on a busy street. Spring grove blvd. I was a little nervous getting in and out of the truck. Small space. Office staff very helpful.