The Uhaul associate (I believe his name was Gary) was extremely professional and nice. But the office was very cluttered and dirty which is why I docked it one star in my review. Some organization and clean up of that office would give it a nice fresh look.Aamer A.
Customer Reviews for Spring Hill Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spring Hill, KS 66083
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h15 pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was an excellent experience don't think there anything more that can be improved. Thanks for all that was done.Brent C.
Not try to cheat me out of 20 $for gas. Remove the charge immediately!! The vehicle had 7/8 of a tank of gas when I picked it up. I dropped it off with more than 7/8 of a tank. The person at this location checked it in after I left and said it had 3/4 of a tank and charged me 20,00 $. This was after I confirmed, and he said everything was good when I asked before I left. I made sure the vehicle had over 7/8 of a tank of gas. I am extremely insulted and this is very unscrupulous and underhanded on his part. I view this as an attack on my integrity and the situation needs to be remedied. If not, I will ensure my dissatisfaction with this location, and with uhaul in general is known on all social media platforms and I will not rent from uhaul in the future. Mr. Van KamMitchell V.
Le client n'a pas laissé de commentaire.DANIEL B.
The pick up process was organized and a good experience. The after hours drop off process needs work. I was told to simply back the trailer on to a driveway area off a busy street. At night, the driveway was not easily visible as there are no overhead lights and the street was not easy to stop to align the trailer for backing into the driveway properly and let me stress that there were no lights. I felt a little unsafe and to make matters worse, the trailer would not easily come off the hitch. Luckily I had a hammer with me to assist the process. The drop off process put a real damper on what was initially a good experience. Here is a suggestion, add more lights so the customer can see what he/she is doing and re-arrange the drop off point so the customer can simply drive up, unhook the trailer and drive off.Doug U.
Le client n'a pas laissé de commentaire.Danielle S.
This pick-up location didn't seem to be offered when I reserved the trailer. It was much more convenient than my original selected location.Gregory W.
We loved having it close by. The reason we left is we sold our camperPhil B. | Expérience générale
Le client n'a pas laissé de commentaire.bryan S.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.HAROLD P.
Le client n'a pas laissé de commentaire.Kevin E.
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Extremely short hours of operation here. It would be nice if they could be open more than 3-4 hours a day so returns could be done in person. My rental truck had a couple issues that needed addressed for the next renter, but I had to leave it outside their gated facility with the key in an impersonal drop box. Fortunately the regional operator exhibited a more upbeat attitude and I'm hoping everything went alright with my return.RONALD R.
Le client n'a pas laissé de commentaire.Dennis C.
Great service!Ramona W.
Le client n'a pas laissé de commentaire.Lawrence L.
Friendly owner. Efficient check in.David B.
Le client n'a pas laissé de commentaire.RACHEL J.
The Uhaul service was very professional and friendly they made it easy I recommend this company to anyone who has to move Thank youGerald R.
Randy did a great job. Will definitely use U Haul again. ThxRON S.
Was charged for gas when I was told to have 1/2 tank when dropped it off. I filled it to !/2 tank 2 blocks from drop off! Won't be using U Haul again;[STEPHEN B.
Le client n'a pas laissé de commentaire.Janelle P.
Le client n'a pas laissé de commentaire.JAIME P.
Le client n'a pas laissé de commentaire.Kelly S.
The owner/operator was not only professional, but very informative to assist us with our needs. He's a definite asset to your company. Thank you,Brenda L.
Le client n'a pas laissé de commentaire.Susan A.
Please make it very clear what hitch requirements your trailers need! I did not see anywhere on my confirmation or the website about what size hitch to bring.Kelly H.
1-man shop...excellent service but allow extra time.Donald B.
Having a special day maybe twice a year for lowering long distance one way moving costs by 1/2 would be great!David B.
Le client n'a pas laissé de commentaire.Margaret H.
Le client n'a pas laissé de commentaire.Rhonda S.
Le client n'a pas laissé de commentaire.Pat A.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Wayne O.
Not so much paperwork on paper. Automate the process to expedite it.Andrew S.
Have a cleaner facility without a barking dog and urine smell inside the office. I also had to travel 45 miles out of my way to pick up the truck. I understand maybe it was the closest truck available, but still way to far.Gregory A.
Le client n'a pas laissé de commentaire.Scott M.
Experience was so-so. Vendor was nice but forgot I was coming and was almost an hour late. The "office" was not fastidious by a LONG shot and checking out took a long time 25 minutes or so.David W.
We did the self-pick up deal. The gate code we were provided was expired and we were unable to retrieve our truck for about a half hour trying to get someone to come sort it out. Improvement idea would be to have the gate code checked/verified before distributing it to customers for use.Roy A.
The return instructions were not 100 % clear. The signage in front of the main entrance gate indicates that returns should be left at the other gate. After discussing with the on-site assistant, this is not the case, the truck should be brought into the gate and left roughly where it was picked up. Also, the gate code was only shown once via the U-Haul app, and there was no way to look it up again later. The app should probably mention that this code will be needed more than once and won't be available later.Ryan H.
Le client n'a pas laissé de commentaire.Michelle C.
Ils sont super!!!Alan L.
Le client n'a pas laissé de commentaire.Mary M.
Great staffRoger P.
Randy was very friendly and helpful. The office was more like a store room instead of a public store front, but overall I am happy with my experience and would do business with them again.Mary M.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Brandon S.
Reservation people screwed things up. It did get resolved, but what a pain when trying to move a family cross country, alone. Randy was absolutely fantastic!!TRAVIS K.
Le client n'a pas laissé de commentaire.Jamey W.
Le client n'a pas laissé de commentaire.Jamie W.
Le client n'a pas laissé de commentaire.Mendi A.
Le client n'a pas laissé de commentaire.Steve N.
Le client n'a pas laissé de commentaire.Kristie G.
We dropped off after hrs so really didn't see the location well enough to rate it.Linda L.
Manager on duty was greatGlenn D.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.HEATHER K.
Le client n'a pas laissé de commentaire.Catherine D.
Very unprofessional I will never rent another U-Haul again I reserved it two weeks in advance. And when I arrive to pick it up the system was down and I was told I might not be able to rent my truck. After about 30 minutes he was able to hand write the information so I can take the truck and leave. I was very upset to be told that I might not be able to have the truck and move that day.Sueann B.
Le client n'a pas laissé de commentaire.Allen A.
Le client n'a pas laissé de commentaire.Sandra T.
Le client n'a pas laissé de commentaire.jimmy D.
not take all my money i had then credit 34 $dollars back to me. Keep my money on hold. Then pinch me into an 85 $charge for 3/8 of a tank of gas because you have the last 34 $I have, which would be more than enough to put the gas in you needed...Darren L.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Kirk W.
Le client n'a pas laissé de commentaire.Clarence C.
Did not realize I had to do everything online for pick up!graham S.
The location was fine, what was aggravating was having to drive an hour round-trip to get the trailer and then another hour round-trip to return it. Pretty moderate inconvenience, and a waste of fuel.Roy A.
Le client n'a pas laissé de commentaire.amy J.
Leaving the truck was super easy and they sent my final statement very quickly.M'lissa R.
truck needs transmission workMichelle K.
It was pouring buckets of rain and hail when we dropped off the truck. They guy was very pleasant and helpful. I was 2 hour late dropping off which I figured was going to happen and I even mentioned it on the phone to him earlier in the week. I got the impression that it wouldn't be a problem and I would not be charged. However I was charged for another full day. Had I know this I would have pushed my help to get the truck unloaded faster in order to get in turned in on time. This whole experience with Uhaul has been horrible.Johnna I.
Le client n'a pas laissé de commentaire.Thomas W.
Office was pretty dirty, but other than that the individual (I'm horrible with names) was very helpful.Micheal T.
Le client n'a pas laissé de commentaire.BELINDA M.
Le client n'a pas laissé de commentaire.Alvira B.
Le client n'a pas laissé de commentaire.Greg A.
Great experience!becky T.
Le client n'a pas laissé de commentaire.Betsy D.
Le client n'a pas laissé de commentaire.Lori D.
I received Excellent assistance at this location.Kurt V.
Le client n'a pas laissé de commentaire.Tony G.
Have truck filled up rather than on 9/16 full.Judi S.
Randy was excellent to work with. A very pleasant experience.Bernard L.
Le client n'a pas laissé de commentaire.Mathew L.
Le client n'a pas laissé de commentaire.Terry P.
Just waiting on a return of the money we over paid on our account.EJ K.
Le client n'a pas laissé de commentaire.Curtis G.
Trailer was not clean and the tire pressure on each tire was over 10 psi low.Paul R.
You can switch from the current type of ball and hitch to a bull dog hitch. The kind you use come loose while traveling, then they stick and need to be hammered to get them loose when we're ready to unhitch. Your hitches could be much better. Thank you. Marie PeerMARIE P.
Le client n'a pas laissé de commentaire.PAULA B.
Le client n'a pas laissé de commentaire.FRANCES L.
Le client n'a pas laissé de commentaire.Bruce T.
Liked that we were able to drop off the truck at the gate and utilize the key drop box. Made it convenient for us being that we were on a tight schedule.KRISTA R.
everything went well.TOM T.
I did not get a walk through and the ABS light was on the whole trip. I could not turn on the air because the truck would start jump in the front end, so had to drive with my windows down the whole trip. The interior was not very clean. It was raining out so guessing that had something to do with the no walk through.LEONARD M.
Le client n'a pas laissé de commentaire.RICHARD W.
Not much for drop off area after hours.kendal C.