Le client n'a pas laissé de commentaire.
CHRISTINE C
Customer Reviews for State Line Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
G is the best.
Will JThe truck had a crack in the windshield, the check engine light was on, the 7 blade trailer light connection did not work and the engine started overheating 1/4 of the way through the trip. This was not the location's fault.
Robert RGreat people!!
James NThe people at this rental location are very professional and helpful. We had a great experience!
Duane SLook more like a car dealership than a U-Haul rental place. No one was present to accept the U-Haul for return. Had to call number on front door to get instructions of where to park it. I was told it would be taken care of. Few days later I received a friendly reminder that my rental had not been returned. Had to contact 1800 number to get everything cleared up.
FRED WGreat job, real easy. Will return.
MARK MThis individual refused to come out in the rain and check the truck in. I called the 24 hour turn in service and told them the location was not checking the truck in…they told me don't worry the location will complete the turn in, and I'll be fine because they can see on the app I initiated the turn in on time. The turn-in business then Proceeded to charge me for an extra day and the truck was turned in on time. I had the truck for less than 24 hours and was charged for 2 days. This location is criminal. I have called customer service and I'm awaiting an area manager to call me back. 517-513-7906
Rico RReturned truck, and had to put keys in lock box.
mark mI rented a dozen moving blankets. They did not have any available when I picked up the truck and I was never refunded for it. The attendant also brought out the wrong dolly. It's seemed they were not familiar with what was on the order. I will not rent from this location again.
Allison WThe lady who was checking out our equipment had apparently never done this before. First, I had an appointment for two months in advance, yet in spite of that, nobody was on-hand to greet me at my appointment time. I had to call a phone number for somebody to be alert enough to show up. Then once the person did show up, it took forever to rent my trailer because she didn't know what she was doing. It caused me to run late for the rest of the day.
DARRELL HCurbside drop off - no one to help disconnect trailer from vehicle and drop. Tongue is too heavy for elderly people without assistance
Allen RKeep the price good.
Charles CThe only location I use because of the staff. They are fantastic.
Ken LAmazing service!
Cheryl WAll I can say, is fast, friendly and courteous. Look forward to doing business in the future.
Steven CThe price needs to be consistent with what is online. Plus it is hard to get in touch with someone who works there.
Amelia CThe customer service was great so nice made it so easy for us we will use it again and thank you
Shirley CI arrived after the business was closed. I contact them and gave me the instructions for return easy.
Carlos RThe Truck I had reserved was not at the location. The representative looked for a truck in the area and found 1. It it was way out of my way. The rep had a 20' U-Haul on-site and allowed me to rent it at its price. The rep also allotted me a 20 cents discount per mile since my original reserved rental U-Haul was not available at my time of arrival. The rep at my pickup location was very professional and courteous and was helpful in accommodating my needs in the short time I had to get my stuff moved.
Dwayne BThe location wasn't clean. Part of the reason is due to it being a dirt lot and it just gets muddy when it rains. Besides this there was still dog crap around the location. And the box where I was to return my key after-hours was broken. This led to me having to make another few phone calls to U-Haul in order to solve that problem. But the problem was resolved by being told to put my key in another lock box that was located on the property.
Justin DS
James RThe Uhaul manager was never on time. They didn't allow anyone in their office so did all registration standing on their front porch. The facility is dirty and very unprofessional! They just handed over the key without any explanation or introduction to vehicle.
John DExcellent
Thoai KAs you can see, even the customer survey shows this location as the return location. Staff at this location gladly accepted the return and never indicated it was the wrong location. Charged 198 wrong return site fee. Why wouldn't I have drove the additional 3 miles to return to the "correct" site?
Jeffery WWent during business hours, no one there. Talked to someone thru the ring doorbell and pretty sure you charged me the $20 next day inspection fee even though the owner did finally showed
Susan CIt’s a convenient spot. I didn’t see anyone there.
Josh AMerci
CLIFTON HMake sure you write down the time and day of the truck being returned and not charge me extra for putting gas back in the truck
Sonya GEasy drop off. Friendly staff
Cynthia MConvenient location!
Anthony Sthe customer service was outstanding .The Agent was very knowledgeable and took his time to explain everything thing and answer all my questions that i had .The facility was was really nice and clean so was the vehicles which made it a great a great transaction. it was the best customer I have every had .job well done
Gilbert HBesides having clean and fully operable equipment, the staff was helpful and customer friendly. As a general rule, I do not complete surveys. However, the staff at this location deserve praise hence the review.
ROLAND CDrop off!
PRESTON CIt took 2 long phone calls to uhaul and 3 days to get equipment turned in after dropped off. Do not leave location with out turn in receipt. As of today I still do not have a turn in receipt.
Paul BVery nice people. Would rent from them again
Mark PLove the convenience of this drop off spot for my move to the Mount Vintage area of North Augusta.
Bruce SConvenient drop off location. Staff made drop-off exceedingly easy.
Bruce SNo one was there to help hook up trailer; did not get moving blankets. Had to talk to a guy on phone that I could not hear very good.
Lester LVery efficient and was very efficient with helping me since I was new to the area.
Donna PFirst of all, when we got to our location for pick up, we had to wait almost an hour after pick up time. The truck's power steering and brakes were extremely poor. Had to pry the back door to get it open. We were charged over $200 for this service. We do not recommend to anyone.
Nina RSign on door the. Charged us $25 for not folding blankets but refused to inspect at trinity in. Would never recommend location
Tami YVery good check in and demonstration process.
Scott BThe Service was Excellent!
THomas MThe staff aren't even present at the location. There is a phone number you can call but they do not answer the phone in a timely manner. Do yourself a favor and DO NOT use this location for pick up or drop off!
LeighAnne BVery pleasant dealing at this location
Wayne BHave pre ordered products available for cuStomers. And you probably shouldn't wait until the absolute last minute to let a customer know things they reserved are unavailable. Oh but I could have gotten them from a bother location just at extra costs to me
William HLittle late getting me truck but overall very good.
Herbert HThere was a couple issues when I got there but the customer service for the business was so helpful and worked out. She provided great customer service and was very helpful
Nicole BNothing to improve, the owner was extremely helpful and I thoroughly enjoyed purchasing from him!
ryan bThere was some wear on the hitching mechanism that caused it to loosen repeatedly during the 2200 mile commute bot other than that the trailer performed well. It had new tires and some cosmetic damage but overall was well maintained. Both individuals that helped me at the pick up location were very friendly and accomodating. Id recommend this location.
Thaddeus LI dealt with a drop box. It was easy enough.
yuk kThe location and attendant, blah, his supervisor Willie Stein, is amazing. May not return another truck to state line, but will definitely return to Willie Steins district.
MICHAELDAVID OThe Establishment in itself was great however the you share app kept giving problems would not let me check the truck back in and caused me to get charged twice as much. For this I probably won't rent from U-Haul again.
Josh CSeveral issues and can’t get uhaul to call me back to rectify them
Dalton W