This individual refused to come out in the rain and check the truck in. I called the 24 hour turn in service and told them the location was not checking the truck in…they told me don't worry the location will complete the turn in, and I'll be fine because they can see on the app I initiated the turn in on time. The turn-in business then Proceeded to charge me for an extra day and the truck was turned in on time. I had the truck for less than 24 hours and was charged for 2 days. This location is criminal. I have called customer service and I'm awaiting an area manager to call me back. 517-513-7906
Rico R
State Line Auto LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Augusta, SC 29860
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Returned truck, and had to put keys in lock box.
mark mI rented a dozen moving blankets. They did not have any available when I picked up the truck and I was never refunded for it. The attendant also brought out the wrong dolly. It’s seemed they were not familiar with what was on the order. I will not rent from this location again.
Allison WThe lady who was checking out our equipment had apparently never done this before. First, I had an appointment for two months in advance, yet in spite of that, nobody was on-hand to greet me at my appointment time. I had to call a phone number for somebody to be alert enough to show up. Then once the person did show up, it took forever to rent my trailer because she didn't know what she was doing. It caused me to run late for the rest of the day.
DARRELL HCurbside drop off - no one to help disconnect trailer from vehicle and drop. Tongue is too heavy for elderly people without assistance
Allen R