We returned the truck Sunday - Thursday Uhaul was calling looking for the truck. I had to drive down to confirm it was there (and it was exactly as it was left 4 days prior) just no one logged it in.
Nicole C
State Line Auto LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à North Augusta, SC 29860
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisBetter customer service
MELISSA WThe guy literally spoke to me through a Ring camera like I was a prisoner trying to communicate with my lawyer behind the glass. Is this recorded? Should I just maybe go somewhere else?? Hmm. What an odd experience.
Matthew MDear Sir/Madam, I am writing about my recent U-Haul rental from the pickup location in Edgefield, North Augusta. Unfortunately, I was provided with one of the most unsafe tow dollies I have ever encountered. Although I performed an initial inspection, I felt rushed at the time and did not fully recognize the extent of the equipment’s condition. When I arrived home to load my vehicle, I discovered that the tire strap was tied in knots and would not ratchet properly. After struggling, I managed to free one side, but shortly after noticed that one of the ratchets was loose and ineffective. I had to contact U-Haul Roadside Assistance for support. While the service technician was excellent and eventually resolved the issue, the ratchet itself was clearly old, worn, and rusty. What should have been a 2.5-hour trip from Augusta, GA to Newnan, GA turned into a 5-hour drive because I had to stop approximately every 20 miles to re-tighten the tire straps to ensure my vehicle remained secure. This created a serious safety concern. Upon arrival, unloading the vehicle was equally difficult—it took over two hours to remove the strap due to the faulty equipment. In my 35 years of military service, I have dealt with many challenging situations, but this was one of the most frustrating and unsafe rental experiences I have ever encountered. This equipment should never have been approved for use on the highway, and U-Haul should have been aware of its condition. If I could rate this experience zero stars, I would. I expect this matter to be taken seriously and request appropriate action be taken to prevent this from happening to other customers. I would also appreciate a response regarding compensation for this unsafe and unacceptable experience.
Frank REverything is wonderful
ROCIO K