Customer Reviews for STE Rental
(Concessionnaire U-Haul dans le voisinage)

1 546 évaluations

2956 Boys Rd   Duncan, BC V9L6W4

(250) 748-4894

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(250) 748-4894

2956 Boys Rd
Duncan, BC V9L6W4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great place, super helpful staff.

saoirse Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
5

Nothing it was a good experience !

Francis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Trailer smelled strongly of Marijuana. Concerned the smell would get into the sofa I was transporting.

Garry M. 
Évaluation :
5

Cargo van I reserved was not available because of a problem customer. The lady in charge at U-Haul went above and beyond to make it right with a larger unit, quickly and efficiently.

William S. 
Évaluation :
4

The website and online booking was faulty. It sent me to a location that in fact it was not renting trucks but was maintaining them. It seemed the communication between the locations was not happening online. When a new order was eventually made for me my old order was not canceled. This took multiple phone calls to sort out. The people on the ground did a great job but work needs to be done on your online booking. The app is also useless.

Steven D. 
Évaluation :
1

Costumer service is lacking and the gas was in the red.

Myles W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
1

I've been renting trucks from this location over the past few years. I've put up with the average, sometimes rude service from the man, but enough is enough, he is argumentative and combative! Even when saying, "it's not your fault...you're the only one here, but snow should be removed from windshields and trucks checked etc." he argues and tells you to go elsewhere. I've been in customer service for 30 years and have never treated customers like this. I will never go back to STE! The female owner is pleasant, but having an employee that attracts many bad reviews is concerning.

Andrew L. 
Évaluation :
3

This truck was rented with snow on ground. It did not have good tires.

Dale P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
3

i won't recommend this location because i won't recommend uhaul in general after my experience.

Travis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon M. 
Évaluation :
1

This was my worst experience with Uhaul. I ordered small truck they gave me biggest. After that the truck was full of snow and nothing i could see. After that the breaks were so weak i was like going and coming in full of fear. Snow on the top was going to another passengers car. Truck back gate was not opened untill i pour them hot water. Next day i had to return just because you guys were closed and you guys deduct my one day extra money. Extremely bad and dangerous experience. Never ever will go to uhaul company. Deducted money extra that was painful.

Manjeet S. 
Évaluation :
5

Nothing really. It was a very quick and easy way to rent a truck.

Matt H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jagjit S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
1

Equals service and well behaviour need to improve at this location.The guy is fantastic and great customer service but the lady who assist me was very Rude,Arrogant,I saw her first time there. she need to learn how to behave to her customers.I was your regular customer since 2013 but now I have to think if I want to go back again to this specific location or not.

Bhimsen T. 
Évaluation :
3

booked on line and it didn't come through so I was a bit of a pain and surprise for the rental agency

Ian W. 
Évaluation :
5

Its a great location. No improvements necessary!

anne S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
2

I thought it would be under $50 based on what I read when I booked it for a very short distance and short time. But it was triple that. Feeling very scammed.

Sandra L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Friendly, affordable! Have already recomended them!

Shawna M. 
Évaluation :
5

Really good and easy experience thank you

IAN T. 
Évaluation :
5

The service here is ALWAYS the best. Happy, helpful and quick. I wish all uhaul were this great!

Rod M. 
Évaluation :
4

This particular agent treated me like gokd. Give hera raise.

TANYA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
3

The truck we rented had a leak in the back. When we went to load in the morning, about an inch of water had pooled at the front wall. Drove the truck up a slope to get the water out, toweled it down, and put down vapour barrier to keep our stuff dry. On unloading, we found that there was water on top of one desk, so the water was leaking as we drove. Otherwise things went fine.

Jon W. 
Évaluation :
4

sign to indicate when you are picking your vehicle up for the 1st time where the office is....

Cathi J. 
Évaluation :
5

Easy drop off!

Danny Z. 
Évaluation :
5

The rental process using the “app” is total crap. Full of bugs. Parking lot was full of confused people like me. Then getting me to assess the vehicle for you afterwards? Can I get on the payroll for that? Seems U-Haul wants to avoid paying real staff and get their customers to do the work. Next time I ever have to rent a truck I'll look elsewhere. I'm done. Good luck.

Davin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bogdan N. 
Évaluation :
5

I found the location a bit hard to find - but that was google maps problem. Found myself in the Elks parking lot! A little more signage on the main road might be nice!

Bernice H. 
Évaluation :
2

The truck constantly pulled to the left. The truck had no cruise control. I was over billed for mileage. Customer service was less than helpful. If I have the choice in the future I will not choose uhaul and will encourage my friends and family to do the same

Lain D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Awesome service and great easy experience.

Connor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
3

Overall this was a positive experience. Staff member was helpful and professional. Vehicle cleanliness was just okay.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie G. 
Évaluation :
5

Always always great people and trucks are clean and available!

Elizabeth F. 
Évaluation :
1

Terrible experience.The app would not work or recognize Its own Uhaul location? When i returned vehicle at 9:30 am on Tuesday no attendants were there , I left key in drop box as was advised. Got a call 3 hours later from office asking where keys were, i sad lock box. Attendant said i should not have because thieves have been fishing them out. Then I was overcharged a rate I was not sold. Never again will I use Use this location and maybe never Uhaul again.

Barry K. 
Évaluation :
1

Charge was double the quoted price. Unit had broken lights. Lot attendant failed to note the broken light.

mike B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The employee is professional and efficient…. Vehicle well maintained

Jomesh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wes H. 
Évaluation :
5

Rien

Alan P. 
Évaluation :
3

I had ordered an equipment dolly but there was none available, got an appliance dolly instead which worked fine anyway. Had also ordered for blankets but there was none available and still got charged for it. How can I get a refund for them? Busy location at times, orders take a little long to get processed maybe 2 or more staff could make it a bit faster. Also, I know there was a fire at this location previously but try to get more equipment back in place to make customers moving experience much better. Overall the staff are good.

Joyce N. 
Évaluation :
2

Building burnt down, vender is working out of a trailer!!

Brent C. 
Évaluation :
3

Strange set up for pickup. Would have to recommend this place because it is the only one there.

Cynthia M. 
Évaluation :
3

Easy booking and the girl in the trailer office was super helpfull and effient.

Beat K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
4

All good! Thank-you!!

Shaun N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dakota M. 
Évaluation :
3

The mobile check-in thing on the phone was incredibly difficult to navigate. We never did end up figuring it out, even with help from staff once they opened.

Christina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Fix the app. It would not load images, which caused an unnecessary charge we had to go back to correct.

Tanya L. 
Évaluation :
5

The online checkin was horrible. It took me 25 minutes to check in including the verification process. I highly doubt I would go through that again. Equipment was good the process was unhuman. Passport ask after you had arrived at the depot. You have some rethinking to do

Brian J. 
Évaluation :
5

This location has always been great. Lots of stock and good, friendly service.

Roderick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinod B. 
Évaluation :
1

When I received the truck I used the 24/7 truck share so the facility was not opened yet. I drove it to my home and opened the back of the truck to find that people had been living in the back, there was clothes, food, smokes and needles. I cannot express how frustrating it is to have to clean out and sanitize the truck on the day that I have to move out of my house. When I brought the truck back and told the attendant they said that there is nothing they can do about the issue and they have the issue of people living in the trucks and using drugs all the time. When I suggested locking the trucks I was told they don't have enough locks, so this is a known issue that happens frequently and nothing is being done about it. I have left some photos in the review section for the Duncan uhaul site on google

Ashley M. 
Évaluation :
3

The fellow was very polite and efficient. Seeing as the truck I received had just been dropped off, I'm quite confident it had not been sanitized. The check in line-up was lengthy and unfortunately I had to wait as the on-line check in was not working the night before my pick up.

Martine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace W. 
Évaluation :
4

Location was not immediately known as the building was closed with operations moved to a an onsite trailer.

Thomas B. 
Évaluation :
5

The 24/7 drop off was easy after a long day of moving.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth T. 
Évaluation :
3

Ordered furniture pads - did not receive ! My son picked up the truck I ordered - guy was not especially pleasant - cost way too high - Home Depot hires same size truck for $99 plus taxes no hidden extras for 24 hrs ! This cost me $466 will be using Home Depot in future:(

Sam S. 
Évaluation :
5

Excellent product and price. Thank you

Michael P. 
Évaluation :
3

Truck had not been cleaned inside. I had to sanitize myself. It was difficult at times to get the truck into drive.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
4

Would suggest not to call a truck 15' when the floor is only 12' with a little 3' compartment at the ceiling.

Ralph A. 
Évaluation :
4

The last 2 times I could NOT sign in to drop my truck ..

CHERYL P. 
Évaluation :
4

The location had a fire about a month ago and they had to set up a temporary office adjacent to the damaged building. I had ordered an appliance trolley/cart but when I got to the location they could not provide it. Maybe this was a one-off event but there seemed to be a poor link between the location and the central booking. The fellow asked for an alternative contact number and when I suggested he use the secondary driver's details, he said he couldn't view that detail. Strange. Otherwise all good. They were relaxed about the return of the vehicle. It was dropped off before the location opened because of prior commitments, we phoned and then followed up later and they were fine.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
5

I had car problems after returning the truck and the staff was extremely helpful in resolving the problem.

Robert L. 
Évaluation :
5

Easy to rent a pickup truck to move my mom out of the nursing home and clean out a storage locker. Good place.

Henry B. 
Évaluation :
5

I think you have done a great job there considering the fire in your building few month ago

michael G. 
Évaluation :
1

U-Haul roof was leaking and ruined my belongings. Was charged extra because uhaul didn't give me the truck I had reserved and asked me to drive 2 hours away to pick up my truck. Almost missed my boost reservation (moving off island) Will never use uhaul again and will be going to Budget rentals.

Natasha T. 
Évaluation :
5

Great service.

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Excellent and easy process. Amazing support with getting the truck ready. Everything was ready to go upon my arrival. Will rent again for any future needs.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Campbell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
1

The associate we dealt with (Jim) was incredibly rude and unprofessional. He was chastising me and my husband, as well as another couple, on where we had parked our trucks to return. There was no signage on where to park the truck we were returning, and when I mentioned that we had done our best with the little information made available, he began arguing with me that we clearly did not, as there was "all this other room" to park the trucks and "why would we park there?", meanwhile, there was a line up of about 6 people waiting to be helped. I informed him I would not be arguing about it, and he continued to rant at me about where we chose to park. I had to physically turn my back to him to get him to leave me alone. I have worked customer service for 16 years and I do not agree that this was in any way a professional way to handle the situation. Other customers were visibly and audibly surprised by his reaction and couldn't seem to believe that this would be the employee helping them. I wouldn't voluntarily choose to return a vehicle to this location again. It was quite the way to start our Sunday after moving.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Non les évaluations ont été soumises pour cet établissement.

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