Thank you for great and fast service😊
SHARA ANA B.
Customer Reviews for STE Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location is semi sketchy. Near a part of town I would t leave a vehicle
Neil H.The gentleman at the location in Duncan was very helpful and pleasant. A good experience with ,the trailer I hired was ready to go and did the job perfectly. Merci.
Brian M.The hours of this location are pathetic. 9-4? Come on. It's ok if you can use the phone setup to pick up early or drop off late, but if you're renting a cargo van, that option is not available. The reason? The location doesn't have a drop box (why?) and they say there's no place to put a lock box in the cargo van. Excuse me, but the cube vans I've rented before had the lock box placed in the unlocked box…roll up the back door and there it is. You get a code to open the lock box. How secure do you want it? Why can't the lock box be put under the seat in the drivers compartment? Anyway, thanks to the Vancouver office, they made it work for me and once an arrangement was made, the on-site staff said they were glad it worked out for me…why couldn't they have made it work without me having to go “over their head� Overall, I was satisfied. Merci
Glenn C.Would like to have had the agent review the vehicle rather than just saying yes, leave it there then leave the keys.
Thomas B.The person who served us at the office was rude and unhelpful. I had ordered two dollies and when I arrived he said there was only one available - no apologies or questions asked. Then he told me I would have to return the truck at 4:00 when the office closed when I had reserved it online until 6:30. I asked why I could reserve it until 6:30 online then and he finally agreed to allow me to leave the truck after hours but insisted I leave a door open or I would be charged a break-in fee! I only saw that after hours drop off would cost $20 after I got the contract later in the day. When I went to see if the dolly was in the truck, it was not, so I asked him to provide it and he brought it to the door and walked away, when he should have put it in the truck himself. No inspection of the truck was done. As soon as I left I got a number of emails and texts. First I was told I had to inspect the truck myself and document it online. When I tried, the application froze when I added pictures so I stopped. Then I got contradicting receipt and contract information - the contract said I would have to pay a significant amount more than my receipt. In the end, and at this point in time 4 days after the rental, I have been charged correctly, thank goodness.
SUSAN E.Keep up the good work! U-haul equipment is the best, most durable and dependable equipment you can rent. I love and cherish companies like these , sadly they are becoming fewer and farther between. Kind Regards. â€"â€" Satisfied Customer
BRIAN A.The initial attitude of the worker
Nancy S.The customer service of the fellow was far below acceptable in any way to speak to anyone, let alone someone who is paying for your shitty service. I arrived and opened the door and said hello. He snapped at me and said "you are early!" I was 12 minutes early. He was bitter during the whole 2 minute exchange. When I was ready to leave he said you've rented the truck for 6 hours but we will be closed once you come back and there is no key drop box so you will need to be here before 4pm or we will charge you an extra day. Don't offer a service you cannot accommodate. Or better yet, get a drop box. You haven't had once since 2020, which is utter bullshit because you could easily have one on your shanty shipping container you call a business. This is my 3rd experience with this location and it will be my last. I am a business owner and if any of my employees acted as such they would be fired on the spot.
MELANY S.We tried to phone there, but every time we found it would ring once and hang up so we went directly to the location. The owner was extremely rude to deal with and very grumpy. He also overcharged me by $6.40. He sent me an invoice for 5229 and on my credit chart it was 5869. I am disputing this charge with my credit card company, I would not recommend this location at all
Karen S.Jims service was outstanding! This by far the best and most professionally run Uhaul location I have ever dealt with.
Daryan R.Everything went well and as booked
Irene L.I'll use you again
Henry V.Waaaaay over priced
Lacey G.Check in was extremely slow. Additional help would have sped up the process.
allan W.The person there was super nice and understanding but i will never recommend u-haul to anyone ever.
Diana Sky V.I have used this location before and have always encountered good customer service. The process of renting a vehicle was always seamless.
Joseph L.Just don't go at 9 a.m. on a Saturday to pick anything up! Took about an hour, even though I filled out all the info out online beforehand (several people were ahead of me in line). If you go during non-peak hours, it goes pretty smoothly. The dude working there was great, despite being ridiculously busy doing everything solo. Seems to be a disconnect between uhaul corporate and their locations…
Jacob B.I have rented here at this location many, many times. They have always been great to deal with. I didn't answer the 2nd question because our community is on max water restrictions, in addition, the site is in a temporary portable building without water, due to the original building being burnt down, & reconstruction is painfully slow !
Patrick B.I've used this location many times and the service has been very good.
Russell H.Location needs an after hours key drop off.
Mitchell V.Very reasonably price for car Carrier. Hooked trailer up to our truck for us. Quick with paper work.
Phil L.The location has no Dropbox and we were not informed when we picked up the vehicle. Consequently, when we dropped off and the office was already closed, we wandered around for at least 30 mins in 30 degree heat, even asking local businesses if they knew where the drop box was, checked online with uhaul. In the end we took the key with us and had to make a special trip back to the town to drop it off during business hours. What a waste of our time.
Alan W.Lot is a little small for all the trailers. Otherwise no complaints.
DAVID L.Excellent service and really good equipment.
Andrew S.Disappointed with UHaul at Boys Road Duncan. The agent was unfriendly, and the vehicle seemed neglected. The cab's interior looked as if it had never been cleaned and the brakes were spongy. Felt more like a burden than a customer. He was rude and snappy for no good reason. Considering other options next time. Won't be back.
Jason W.Location is under construction
Graham D.I just wanted to say the service was excellent - very friendly & was a great experience
Jessica U.No key box. Returned truck on the evening of the 31st. Left message advising where I hid keys as I had to leave it. Truck was not marked as returned until august 4.
TRACY D.More consistency. I received three bills for one truck rental and all different amounts.i also got the run around for a truck and now being charged for it as they were suppose to.include the milage in my costs. I wanted a one way truck which was supposed to be pick up in Victoria and drop off in Duncan but I had to go to Duncan and pick up the truck and 9 days later they send me another bill. When they said I wouldn't be charged for those miles of having to pick the truck up and bring it back to Victoria
Tracey G.Tires were flat. Store not open when reservation to pick up trailer. Did not have what I reserved wanted when arrived. Store under staffed. This place is a joke.Needs better management.
Erik F.I had contacted the staff at the drop off point to say that I was coming in. It seemed that I was an inconvenience. I had to ask where the location was and what to do if I was arriving after hours, if there was a fence etc.. Nothing was suggested. I was driving a 26' so gas stations that I could maneuver in were limited in the area. I arrived a few minutes after closing, but staff had already left in spite of my wife arriving there 10 minutes prior to closing time to let them know I was on my way there. Like I said, an inconvenience.
DOUG R.Not a bad experience but thought $35 gas top up was excessive considering we only went 15 kilometers.
ed G.I booked a dolly and 4 wheel cart with a truck as I was moving my daughter into an apartment building on the 5th floor and it was shown on my reservation. When I picked up the truck there were no dolly's or 4 wheel carts available. Had to run around to other rental companies to get them and put me an hour behind. Why show them as reserved if they're not? Brutal.
Robert W.There was only one poor overworked employee. When I arrived and completed my online check in, the blankets I'd ordered were not in the truck and there was a huge line. I got my keys and the move went smoothly. When I returned the truck at 7pm I completed the online return. At the end of the process I was instructed to put the keys in the key compartment in the cargo area and scramble the code. There is no key compartment in the cargo area. I had to call uhaul to find out what to do with the keys. After waiting for 30 minutes I spoke with a representative who looked up the location and told me to put them in the orange key return box. There is no key return box at this location (this location is using portables while a new building is being built). After a long day of moving in 27 degree heat, having to wait for 45 minutes just to be told I have to return the next morning with the key was very frustrating. Would have been nice to know this when picking up the vehicle.
Claire S.I'm not sure if it's related to this location or not (I don't think so), but I booked online and chose the 24/7 pick up. I arrived at my designated time, only to have the app tell me the location doesn't open for another hour. This was the whole reason I selected the 24/7 pick up option - so I didn't have to wait for the location to open. I called customer service and the person I spoke with confirmed that although the system allowed me to book the 24/7 option, I had to wait for the actual location to open. This was extremely frustrating and I hope that something is done to fix this problem going forward.
Laura S.Have a little more gas in the trucks .
Cheryl P.my only concern is that when I book a time the equipment should be ready so I just have to pay & then go
Ken B.Returned equipment on Sunday by 2 pm , was charged an extra day as if I returned it Monday. When I called for explanation was abandoned on hold . Not a happy customer .
Jonathan P.Actually have the mobile pick-up (self-serve) available - I was able to book online for pick-up at 7:30am but then received a call the night before that the mobile pick-up service is not set up at that location and pick-up needed to be at 9am when the office opened. Very inconvenient when other things regarding a move were scheduled around the 7:30am pick-up time and then needed to be changed last minute because they didn't actually have the service they made available when booking.
Danielle B.The Customer service was terrible from the guy working that day
Ryan P.Your traffic centre was the worst. They re scheduled our pick up, down sized the truck we wanted , cost us an extra trip , double the mileage use & double the fuel Plus had us set up for the wrong day. We've rented a lot from you & the Traffic centre has been a problem before but this was very costly. Not happy at all The local depo did their very best to fix your mistakes Marilyn Mitchell. 250-710-7091
Douglas M.Staff are always great
Tim K.Hire and pay people to give a shit about customer service and maintenance
Douglas T.Was only left with 1/4 tank, when I went to return the vehicle no one was there and when they finally showed up they were coarse and abrupt.
Jeremy P.Very nice gentleman explain all I needed to know in a timely manner
Francine R.The back of the van had a lot of straw in it. When I pointed this out, it was swept out by an employee. Checking this sort of thing on return would streamline the rental process.
Sarah B.Again no recommendation all went well
Jim P.Young lady very busy,just said leave key she would handle.
ron B.You need to notify if you can't pick up your truck from the planned location-nor on the day of pick up especially when it is an hour away !!!!!!!! B
Helen T.The staff member hated his job and it absolutely showed.
Chris L.The U-Haul was great thank you very much definitely helped with our move and everything worked perfectly. Pick up was a little awkward gentleman wasn't exactly all that friendly but that's fine. I didn't realize they would be closed when we dropped off and wasn't informed of anywhere to drop the key. The drop off app did have a photo of a place to drop it but searching the entire parking lot high and low we couldn't see it. so unfortunately I still have the key and will have to go back.
Lindsay M.Better customer service.
GEN B.The truck smelt really gross, the service was horrible.The guy was younger and knew nothing and only how to charge you, and even that he didn't really know how to do. That's the first time. Then I rented the second time the older guy rented out my reservation then tried blaming me because I made the reservation in the morning!! Now I am out of a truck and a couch, because I was scheduled to pick up a couch that day!!
Codi J.Guy was to the point and quick.
Timothy M.Had to drive across the US/canada border. Booking system is absolutely awful. Will not be using uhual again if I can avoid it
Aidan F.I was waiting outside in the morning and the person came early to open. I had already reserved my unit. He rang me in again and charged me for extra drop off fees because he opened the store and proceeded with renting me the unit. I returned it exactly 23 hours after I rented it and was charged 20 for after hours drop off? I asked him at the beginning why I had the charge and he said it would sort it self out. Well, it didn't. I'm going to have to call in again tomorrow.
Rhonda L.I had a horrible experience but I feel it was more due to uhaul than the actual location. The mobile check ñ process is an absolute joke. I tried to pick up the truck before open so I was told I'd have to do the mobile check in. I couldn't get it to work properly and I had to wait until the location opened to get help. Also when I reserved the truck it asked if I wanted to rent any moving supplies. I selected a dolly and a 4 wheel dolly. Upon talking with the guy working there he informed me “they don't have that stuffâ€. Why even allow that option to rent a dolly if the location “doesn't have that stuffâ€. I wish uhaul had more competition as all my experiences are always crummy.
Bryce M.Main system was down at start of business day. 13 customers stood around waiting until it was back up and running. Not a great experience for those with time-sensitive tasks.
lisa N.All was excellent but the trailer was rough. That is the reason for the rating on 2 - it actually was a 'yes" but needed to be replaced in fleet
Andy R.I was quoted $125 online but when I went into the place it was $218. I feel I was ripped off. Either your website is wrong or the store is wrong and I want it fixed
Michael N.Provide a key drop box.
BOB R.This location always does everything it can to help if anything goes sideways... For example, the previous renters returned the vehicle but not the keys LOL but even though that's out of their hands they sorted me out so no problem at all for me
Michael H.Give them the same service i got , Thank you
John M.Rented dual axcell trailer . Tire flew off, didn't know that this has happened. Pulled over and parked . Called the uhaul number and they sent a tow truck to pick up . That was good, but however I had to rent another trailer ti complete my task . Two many hours lost
Scott W.It was easy and convenient to reserve a truck. The people who did arranging and answering questions on the phone were great. I was very disappointed with the in person interaction at the Duncan, BC location. The young man did not greet me, he was rude and evasive and when I asked about payment he merely pointed to a note written on the wall. He did not offer a solution when I did not have a visa/mastercard and I wanted to pay with visa debit. He simply shrugged his shoulders, making no eye contact. He seemed more worried I hadn't shut the office door when I came in, as I was on crutches and couldn't shut door. I do not like that I cannot hold a reservation using my visa debit, or cash. NOT convenient in that way. Not everyone has visa or master card, there should be more options
Monica B.No improvement needed. Pick up and drop off was quick and easy. The fellow was very knowledgeable and respectful
Theo V.Excellent
Gregory H. | Expérience généralenice and friendly staff
Denis D. | Expérience générale