Very friendly staff good service all around
Robert T.
Moving Truck Rental in Duncan, BC at STE Rental
(Concessionnaire U-Haul dans le voisinage)
2956 Boys Rd
Duncan,
BC
V9L6W4
Services dans cet établissement :
Pour nous contacter
2956 Boys RdDuncan, BC V9L6W4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 4h pm
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Duncan, BC V9L6W4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 5.0
I was very pleased with the customer service delivered, over the phone x3 and in person x 2 with 3 different personnel. I was less happy with the website and grateful for phone and in person options.
Nadeane N.- Rating:
- 5.0
Excellent service. Guy was a real people person. Definitely rent here again.
Marc S.- Rating:
- 3.0
Your hours are terrible. It's not realistic to close at 4 pm. Most people aren't even done work by 4 pm. So getting to pick up the truck in time is tight. Not everyone has the flexibility to take time off work, or the ability to do things online. It's also ridiculous to end the day at 330. Most days moving takes the entire day. Being done by 330 is unheard of.
kristine S.- Rating:
- 5.0
One tire was low when we picked it up. Customer service was excellent - efficient and friendly
Wilma D.- Rating:
- 5.0
Absolutely excellent customer service! Thank you it was a pleasure to drive as well
Lynda W.- Rating:
- 4.0
Excellent customer service by rep at Boys Road facility.
Brian J.- Rating:
- 1.0
We were called 30 min before picking up the truck that they had none available for us even though we reserved online. The employee at the desk was very friendly and obviously, this wasn't any of his fault. We needed a u-haul truck in order to move out of my suite and I really relied on this equipment to be out of my place in time. We were able to reserve another truck but the location was much further than the one we agreed on. I think we got extremely "lucky" that we were able to get another truck BUT this was very unprofessional of the company to pretend to be reliable when they aren't. On top of that, the truck had a quarter tank and the receipt showed that it had more than that, meaning that when returning the truck we would have to fill up more gas than how we got it... Such a rip-off.
Salam Y.- Rating:
- 1.0
I rented a truck from a location in Nanaimo and then I got a phone call saying they didn't have it, so they told me another Nanaimo location. And then the day before I was planning to move, 30 minutes because uhaul hours were closed I got a phone call saying Nanaimo didn't have the truck I ordered so I had to go all the way to Duncan. I assumed since it wasn't my fault I had to go to Duncan, and that it was uhaul fault for not saving me a vehicle and being unorganized, that I wouldn't have to pay for the mileage from Duncan to Nanaimo. But that was not the case. They had 4 days to tell me my truck wasn't available, so I would have went with another company or made other arrangements if I had been given enough time. After my Roomate and I called customer service multiple times, and being sworn at, we were told that we will only get a $50 refund even tho the extra mileage is over $100. The service was extremely unprofessional, and I will know to never ever rent a uhaul again.
RYANNE M.- Rating:
- 5.0
Moving is stressful on it's own. The service provided is so excellent and the owners go out of their way to make things easier. I don't know of improvements? Very happy customer :)
Rhonda U.- Rating:
- 2.0
Very professional and pleasant.
Tom Y.- Rating:
- 2.0
Didnt end up getting our 2 dollies since the time it took to get to finish with 1 customer was more than 15 minutes. (wasnt finished still when we gave up) We left because we only had so much time with the Uhaul. Also wasnt the best feeling coming out to get the truck and finding a siphon hose coming out of the truck. The uhaul itself was very clean though.
Brayden V.- Rating:
- 2.0
No clearly marked key drop off. I still have my keys and will have to make a separate trip in tomorrow to drop the key off.
Scott J.- Rating:
- 3.0
Rented a car trailer... Completely bone dry of brake fluid - had to purchase & fill reservoir. Doesn't UHaul periodically verify they're equipment? This thing was completely dry... Over all, good experience, good service Polite & courteous.
Richard S.- Rating:
- 5.0
You overcharged me. Specifically, I was invoiced for a hand cart & padding but received nether for the rental. Please adjust my invoice and cc charges. Tim
Timothy A.- Rating:
- 5.0
Catherine was a pleasure to deal with. Very helpful, friendly & knowledgeable. 10 out of 10!!
Glenn W.- Rating:
- 4.0
The staff were helpful and efficient. I can't think of anything that needs improvement.
Barry W.- Rating:
- 5.0
Staff is really great
Gurinder G.- Rating:
- 5.0
All good service was great. Had problems booking online so had to call but otherwise excellent service from all party's
Richard C.- Rating:
- 3.0
Great customer service at this location. Friendly and helpful and well explained! Thanks
Martine M.- Rating:
- 5.0
Make sure to send an ebill or paper bill... both times I have recieved nothing
Cheryl P.- Rating:
- 4.0
The equipment I ordered was ready in good condition on time and I was hooked up and ready to go in minutes
Barry D.- Rating:
- 1.0
No other company in Duncan to rent large moving vans from. Inside of building is ridiculous and so understaffed. Had to wait 20 minutes to be served when picking up the van. This is the first time that the vehicle was not filled up when you take it. Meant I had to put gas in it at my own expense.
Shari P.- Rating:
- 5.0
Great customer service at the location
Jeannette B.- Rating:
- 3.0
I found it difficult to sign up an account online when I wanted to return the truck and because of it I paid a $20 fee for after hours return which wasn't intended. Other then that, things went smoothly.
Michael A.