The equipment I ordered was ready in good condition on time and I was hooked up and ready to go in minutes
Barry D.
Trailer Rental & Towing in Duncan, BC at STE Rental
(Concessionnaire U-Haul dans le voisinage)
2956 Boys Rd
Duncan,
BC
V9L6W4
Services dans cet établissement :
Pour nous contacter
2956 Boys RdDuncan, BC V9L6W4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 4h pm
Heures d'ouverture spéciales
- 5/9/2021: Fermé
- 5/16/2021: Fermé
- 5/23/2021: Fermé
- 5/30/2021: Fermé
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Duncan, BC V9L6W4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
No other company in Duncan to rent large moving vans from. Inside of building is ridiculous and so understaffed. Had to wait 20 minutes to be served when picking up the van. This is the first time that the vehicle was not filled up when you take it. Meant I had to put gas in it at my own expense.
Shari P.- Rating:
- 5.0
Great customer service at the location
Jeannette B.- Rating:
- 3.0
I found it difficult to sign up an account online when I wanted to return the truck and because of it I paid a $20 fee for after hours return which wasn't intended. Other then that, things went smoothly.
Michael A.- Rating:
- 5.0
Give the nice woman at the counter a raise, she was a pleasure to deal with and did a great job.
Brett L.- Rating:
- 5.0
The lovely clerk was very friendly and helpful. She provided a 5 star service!
Ali E.- Rating:
- 1.0
Only 1 person at the location on both days, line of 7 people waiting in the rain. Other customers were venting there frustration on the poor worker. The truck was a piece of crap, it wasn't detailed when we got it, it smelt of smoke, there was a partial used cigarette package under the seat. The passenger seat belts were so jammed under the seat I couldn't get them nu-done, I had people without seat belts. When you turned on the heater there was a strong smell of antifreeze. The truck started to run very rough, chugging and the check engine light came on, the truck stalled heading into the ferry, then multiple times tried to stall and ran rough when it heated up. I had to put some pressure on the gas peddle with my one foot and hold the brakes with the other so it wouldn't stall., when we came to a set of lights, that was fun in Vancouver.The gas mileage was terrible, probably due to the fact it was running so bad. If these issues had happened before we had the truck fully loaded I would have taken it to a U-Haul facility over in Vancouver and traded it in, but of course that wasn't the case. I would like some one to contact me to discuss this, please. I feel we should be compensated for the extra stress this added to an already stressful time. Please call at 250-748-9890, or email me at madzwolf@hotmail.com thank you, Brian Duncan.
Brian D.- Rating:
- 1.0
The people at u haul need to be completely retrained. I have never in my life have seen a company run by so many incompetent people, I ordered a 10foot cube van for 2 to days then I go to buy boxes I went to verify about my confirmation and the person on goldstream said that it was only booked for one day when I could not have that situation as we moved out on the 30th and moved in on the first So I needed it to two days then I had go through countless hours having to get in touch with a agent to find the right truck and she kindly gave me a 15foot but I had to drive from Victoria to Duncan pick up the truck and drive back and I was given 93km and inside not even use that kms then I get charged for km I was suppose to get from manager she offers as 93 km because I had to drive the u haul back and then I had a dolly booked was not able to get that becasue they rented the one I had booked then i told her to add insurance she did not and left me in a very unpleasant feeling of not having liability. All has been confirmed that the truck was in great condition when we left and we were charged 44 dollars for km we were promised. Saying we went over our free limit in which we did not. It was the most unpleasant feeling with dealing with pain in the head uhaul. And I'll never go back again. I would never recommend them
Micheal S.- Rating:
- 5.0
Very kind courteous and no extra charges everything went so well thank you
Aaron T.- Rating:
- 5.0
Nothing. Even the customer care agent was very friendly and helpful.
John G.- Rating:
- 4.0
Customer service was slow. With several customers waiting, the agent spent an unusually long time with the customer being helped.
Scott M.- Rating:
- 1.0
I got charged for a dolly which wasn't in the truck even though I requested it, and I got charged for furniture pads which I didn't request and didn't receive
ian S.- Rating:
- 5.0
Jim was friendly and professional, a pleasure to deal with
Paul D.- Rating:
- 2.0
Location was to open at 9am, but didn't open until 9:20. Check in app didn't work, wrong key in lock box, Vehicle was in poor condition, headliner falling down, let truck out with engine light on, listed that there was 1/2 tank of fuel but was between 1/4 and 1/2. I was made to fill it to 1/2 upon return (54.00) even when I showed them a photo of the level. So it cost $130.00 in fuel to travel 250 km.
Richmond W.- Rating:
- 2.0
There was, unfortunately an error with the key and we had to wait quite a while to resolve it. The customer service person was very efficient and apologetic. The wait time was more to do with Covid. I had ordered a dolly, furniture trolly and 1 dozen clothes which were not in the truck and when I called the office there was no answer. The customer service number had me waiting for too long. I will be contacting uhaul and hopefully I am reimbursed.
CHRISTINE A.- Rating:
- 4.0
Location is easy to get to. The truck was very dirty inside and out. It had obvious issues with brakes and had mechanical noise. When we asked for a better vehicle, and there were lots of others, we were told, it's an in town truck. We returned the truck in far better condition than received. We cleaned it. Not what we come to expect with UHaul.
Marc D.- Rating:
- 5.0
The staff at STE Rental is always professional and courteous and a pleasure to deal with.
Timothy G.- Rating:
- 1.0
$500 plus dollars to rent, no brakes, blew the lights constantly. This trailer cost me two extra days on the road then noone calls to say they're charging me another $90. This is bullshit, ill be writing my own public review.
JOHN EDWARD GEOR R.- Rating:
- 1.0
The app didn't work and it took an hour and a half to get my truck. The customer service was abismal in person and the wait time for 1 800 service to over an hour. Once I finally got the truck it was fine and check out worked well.
Margaret B.- Rating:
- 3.0
Everything was goodðŸ‘
Marnie S.- Rating:
- 5.0
keep up the friendly work
Neil D.- Rating:
- 5.0
wiper blades on the truck were old, and broke down, the wiper fluid in the truck was rated for summer and not winter. Had to buy new wiper blade for the truck, and it didn't work. had to call road side assistance enroute to Dawson Creek, as the wiper blade broke and the window washer fluid froze to the window while driving. We hit a snow storm outside of 70 Mile House
Sherry N.- Rating:
- 5.0
Friendly staff
Jessica M.- Rating:
- 5.0
Should have rented a much bigger truck lol
Thomas C.- Rating:
- 5.0
Online option to see if you can renew/extend use of truck as at end of month just 24 hours and having to call and not get through while trying to move using up time was not very productive.
CRAIG H.