Let customers know they need a brake controller if they are planning on using the moving truck to tow a camper or other such equipment.
Kristine B
Customer Reviews for Stoneman Mini Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The first uhaul in little falls mn didn't have my truck back when I came to get it because someone didn't return it. Had to drive to St Cloud mn to get another one . They discounted me $30 dollars. Went to return the truck in Wadena mn bit couldn't find it. Finally called the help number and waited on hold for 20 minutes to talk to someone then they transferred me to a scheduler only to disconnect me . So called again and talked to a different person who was much more helpful. She was able to figure out where it was and where the key box was . Also was doing my return process on my app and it suddenly disappeared so I don't even know if it was accepted. So I hope it all is OK.
Paula SThe older gentleman working here called me the day before and left a voice mail to let me know that Uhaul gave me the wrong drop off location and explained where it was. Very easy going and quick and simple drop off.
Katherine WIm upset about the pricing 115$ for the rental 1 way and i dropped off the same day ended up picking the trailer back up n renred again for $42 so id like to know why such a price dif i feel ripped off
Jessie BThe old man who operates this location should have retired years ago!! He was extremely rude and unprofessional. He was yelling at me over the phone, couldn't verify if he would have a truck And auto transport on the day needed or not, constantly interrupting me and talking over me, and does not return phones calls after I would leave voicemails. This was the worst customer service experience of my life. I was appalled at the way I was spoken to and that this man owns a business. Absolutely awful experience!!!
amy rI was told the drop off location would have a person there and the location was just a lot with NO signage to tell about drop off and how to do it or the location of the drop box. Also why can't a rental be dropped off at ANY location that has a drop box if most places don't have a person to check in!!!!
Scott WI had to travel 50 miles from my address in order top pick up my rental. This was even after reserving the truck a month ahead of time. No compensation was made for the extra gas money required (personal car or UHaul truck). The rental location reeked of cigarette smoke. The truck that I was given had a broken exhaust and made the 7 hour drive extremely loud and unpleasant. I was then notified that the tail lights were out which was unnerving considering I had driven through a substantial rain storm. Could have been a major safety issue!
Brad CWe had to drive 2 1/2 hours to pick up. I understand it is what it is but was frustrating. I guess to be expected when everyone is moving north.
Shannon DVery frustrating that the vehicle was not where we requested it and we had to drive out of our way to pick it up. If that is the case, please give more of a notice.
Peter FThe truck was dirty and I had to sweep the back before I could even use it so that took time out of my moving because of thatc
David EGreat customer service!!
SCHWANKE JBIG PROBLEM! The drop off address is listed as their mini storage location where there is no office, staff, or place to drop keys. GET THAT CHANGED! I left the truck there but didn't feel comfortable leaving the key in the truck, had to figure out myself that the actual drop off location is a few miles away at their main address. Also had to inconvenience other people for rides and cost time and money to go back again and get truck to proper place, about an hour extra driving I think. U-Haul needs to change the address in their system.
Constance TClosed when U-Haul said they would be open. Did not answer contact phone number.
Daniel W