Customer Reviews for Stor It 4 Less
(Concessionnaire U-Haul dans le voisinage)

583 évaluations

1220 FM 2977   Rosenberg, TX 77469

(281) 725-6019

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(281) 725-6019

1220 FM 2977
Rosenberg, TX 77469

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
1

no one available during operating hours and was over charged.

KENNETH J. 
Évaluation :
5

Thank you so much. The gentleman(Nico)attending the office was very polite and helpful . The truck impeccable. Definitely will recommend to friends and family.. ( perfect location also)ðŸ'ŒðŸ'

GRACE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
2

UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about 120 $more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.

THOMAS C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Tab (owner) and Justin were great! Highly recommended storage facility!

Jane M.  |  Expérience générale 
Évaluation :
3

Oui

Joseph P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARUN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bessie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Not order pizza and take a dump while helping customers, then maybe some help hooking up the trailer would be nice - large oil and gas stain that I had to scrub before loading was a nice touch though oh yeah, had to duct tape the latch down even with a lock on it while driving

David R. 
Évaluation :
5

Easiest pick up I've ever had. None of the run around that we have had at other locations. In and out in 10 minutes.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALI I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katrina N. 
Évaluation :
3

Truck ran ok, but the power steering pump had a pretty loud whining noise, and the rear brakes squealed. NOTE: i did forget to mention these items when I turned the truck back in. Also I've noticed that the last two or three times i have used all of the early check in tools (scanning your driver's license, doing the precheck in) it hasn't made any difference when i go to pick up the equipment - they have to redo all of that at the pick up location anyway.

STEPHEN S. 
Évaluation :
5

Pick up was easy. Truck was fine

NATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fitzgerald R. 
Évaluation :
2

When I arrived for my scheduled appointment, the door to the office was locked, and no one was there. I walked around until I found someone to ask and was told that someone would be there soon. I was then told to go back and hook up my rental motorcycle trailer myself, and to bring it back so they could inspect it. The trailer only had one working tail light, and they "jiggled" the other wire until the light came blinked back on. During my trip, the bad light went out completely, and the working light's plug fell out and went out too. I had to stop on the shoulder and plug it back in. The safety chains on the trailer were ridiculously long, dragging the ground, and I had to stop and try and shorten them on the side of the road. The ramp to the motorcycle trailer was seriously caved in, causing my bike to scrape the trailer when I attempted to load it. When I returned the trailer, I was told to put it back where I got it from and come back to the office. I informed them of the problems and they said they would have to "take a look at it". I asked for my receipt showing I had returned it on time, and they said they had checked me in and I didn't get a printed receipt. I later received on via email. I won't be going back to that location again.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

Best experience in a while with U-Haul. The gentleman was extremely helpful and very knowledgeable as well as having the great customer service. Thank you J Ganze!!!!!

KESHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Trailer had a rusted rim that had been painted over previously. Had to stop several time to get air which was frustrating considering it took several attempts pulling over each time to find a place that had air or a machine that worked. Stor it 4 less was great to deal with and im not sure they even knew about it. my perception it is uhaul.

LEVI G. 
Évaluation :
3

The person working the desk was not welcoming and didn't seem to want to be bothered. I was told to find a spot next to any trailer on the lot drop it off and I'm good to go. I will not be using this location again.

sheltric P. 
Évaluation :
2

We were only customer there, had to go find employee to take care of us. He acted as if we were inconvenience to him. After we paid, he directed us to back truck to trailer and he would come help. He stopped to tinker on his motorcycle for a good 6-8 mins while we waited on him. Then he kept looking at my husband to hook up the trailer. Just very unprofessional

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Returned in the evening. No lights, hard to see. Entrance was hard to see

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
1

They over charge me on the rental and when I called to inquiry about it the guy that answered was so rude. I will never rent here again.

NIKKI M. 
Évaluation :
5

Customer service was exceptional!!!

AUNDREA H. 
Évaluation :
1

Guy in office was extremely rude didn't even offer to help hook up trailer. This guy is extremely unhinged and lazy. Got in a screaming match with my father. Also tried to start a fist fight. Very unprofessional, violent and in need of psychiatric help

PATRICK F. 
Évaluation :
5

Man trailers available at more locations.

RONNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE G. 
Évaluation :
2

The rental units are stored on muddy surfaces. The drainage is poor and there are many large puddles on the property.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
3

We had to return the truck before it opened and was not given the correct code. We finally were able to contact someone after 20 minutes

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
5

Yeah Vans are stored in a muddy lot so you track out mud when you leave

BRADLY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eli J. 
Évaluation :
4

Very friendly, helpful manager. Thx!

David L. 
Évaluation :
5

Staff was friendly

Marsha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaneli R.  |  Expérience générale 
Évaluation :
5

The manager Justin is a cool & honest guy..!!

TROY R.  |  Expérience générale 
Évaluation :
2

The truck had debris inside from a previous rental .

Shabaac W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRYSTAL J. 
Évaluation :
5

Nothing! The guy that helped me was excellent!

Michael G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifford B. 
Évaluation :
3

Nothing further to say in re: Pick-up & Drop-off sites. But, in re: Uhaul CS & Dispatch (schedule & tracking) sites, the CS was less than poor, I'll try to avoid UHaulâ€"- future! This is why: W/assistance of attendant, I returned the 5x8 trlr during regular hours 2-days early, no troubleâ€"-all okay! 3-days later received e-mail that I was past the return deadline. Nobody knew where the trailer wasâ€"after many hours, ph-calls & online hrs (& much stress) Uhaul found the trailer. IT WAS AWFUL!

DONALD M. 
Évaluation :
4

Great help to turn in trailer after closing hours to ensure contract terms were kept as rented.

Craig M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL DEAN W. 
Évaluation :
5

Justin is awesome and the truck was super clean

Daniel A. 
Évaluation :
4

Very friendly service and knowledgeable.

Ron B. 
Évaluation :
5

Justin was awesome!!!

Daniel A. 
Évaluation :
3

The back lights didn't work. Our move was rushed because no lights working.

Mary G. 
Évaluation :
3

When you rent a trailer a spare tire should be part of the package. The person representing Storage 4 less, when asked about adding a spare tire, stated that flats on trailers is very rare. Therefore no spare was available. I will have one on my next rental even if I have to go and buy on. It cost me 3 1/2 hours of down time.

george L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabb D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

The representative that assisted me was very calm, polite and very business like. He was interested in taking care of business and getting the customer all set to use the rentals. Thank you, sir, for your assistance and great customer service.

Altha R. 
Évaluation :
5

All good

Ramon T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
2

In general, the guy came off as generally a good person, but the things I did not like include: (1) While I did show up 30 min late to pick up my truck (from the scheduled pick up), there was no one onsite because only one person works there and he was on a lunch break, so I had to come 40 minutes later to actually pick up the truck. (2) When I went back to pick the auto trailer, while he did hitch it up, he did not instruct, help, or walk me through loading my car until he came up to me after 30 minutes of trying on my own to explain. (3) He forgot to include the dolly inside the truck, so I did not have one to load my items with.

GARRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas W. 
Évaluation :
1

Have the equipment ready. Be open at the correct time. Don't curse at the computer in front of the customer. Act like you want to be there. Provide adequate a/c to the office. Don't be rude to the customer because you forgot to give them the code to the gate. Be presentable... looking like you just finished rebuilding a transmission at 9am is a bad look. Don't tell the customer “you must have done something wrong” when they completed the online ID uplink correctly, but the website isn't working. Uhaul's online experience is shit at best....

Jeffrey P. 
Évaluation :
4

Forgot the dolly, but we picked it up at another location. Very easy and fast interaction

Christopher H. 
Évaluation :
5

Justin was great and very helpful. The truck was fantastic and a perfect fit for our needs, thanks.

James P. 
Évaluation :
1

Make sure your equipment (trailers) are properly maintained and in safe working condition. Had I not been insisted about the tail lights on the trailer they attached to the truck, I would have once again make a 21 hour trip with no tail lights again, which is highly dangerous. So they ended up switching the trails out but they didn't take the previous reservation name off, so they did not want to remove the trailer in Las Vegas because it had another person's name on the reservation. We were held up for almost 3 hours, putting us behind schedule.

Rosie J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY ALEXANDER P. 
Évaluation :
3

Wear a mask, the guy who served me was not wearing a mask even though it is mandated by the state (TX) governor and city authorities.

MUHAMMAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
5

Your staff is awesome, friendly,and very informative. Enjoyed doing business with you.

DEBORAH H. 
Évaluation :
5

Excellent customer service. Super friendly and helpful. Clean facility.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
2

Improve office facilities. Though the employees were very helpful, they were not wearing face coverings, in spite of the governor's order.

Joel C. 
Évaluation :
4

The guy with the long hair saved the day. We had gone to a different Uhaul location on Thompson Rd in Rosenburg Tx n they were no help even though we had a reservation. This other guy at the Minonite Rd location saved the day. 10 stars if I could give him.

BERTHA J. 
Évaluation :
1

Rude had to wait and watch him eat his breakfast. Talking to me with a mouth of food. Another customer came in he asked what he needed and the customer said a storage unit. So after he printed the contract I signed it. And than he told me to wait in my truck that he had to wait on the other customer the contract was printed at 11:09 am. I seen the other cust leave after sitting in my truck for another 10 minutes I went to the front door and he lock himself inside of the building. I went back and sat in my truck for 10 more minutes he finally came out on the phone he stopped and blew his nose using his fingers to hold on nostril and blew snot on the ground and repeated to do the same on the other side of his nose and than wiped his left hand on his pants. Really with the virus we have going on. My wife was sick to her stomach he finally dragged the pull dolly up by the safety chain with the tongue of the trailer digging into the muddy ground the dolly light plug it was all muddy Had to clean to plug it in. Than he pulled the wrong tow dolly up and told me to just take it I refused and wanted him to change the paperwork. I followed him into the office he had to call someone to tell him what to do he could not print out another contract. Who ever he was talking to on the phone said he would email me the correct contract and he did. So after a hour and 17 minutes I was able to leave. I had to watch a YouTube video when I got home because he did not show me how to use it. When he called to get my contract properly filled out with the correct information he told the person I just did the contract 10 minutes ago witch was not true it was over a hour ago. If the person who sent me the email would look at the time he sent it and the time the original contract was printed he'll see that the statement about 10 minutes was not correct. The location is great the trailer they use for a office is very nasty dirty smelled like mildew and he never did wash his snotty hands. Very bad experience. Oh I did reserve the tow dolly ahead of time thought that would save me some time boy was I wrong. Location needs customer service and have better personal hygiene. Best of wishes for this location

William K. 
Évaluation :
2

Overall, this was not as easy as I thought it would be.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dovran O. 
Évaluation :
2

Let customers know what they are not renting out before they reserve and get there and they can't rent it out!

Celyna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS Q. 
Évaluation :
5

Very good service

JOSE R. 
Évaluation :
4

The tires were muddy , probably from the large hole in the parking area.

charles O. 
Évaluation :
3

The property owner needs to add rock or concrete to the load and unload area. I have to drive through mud everytime to pick up equipment.

Terrance W. 
Évaluation :
4

The gentleman helping me was very kind and thorough when helping me pick the right size unit. He also honored the first month free with a truck rental from online that they normally don't do.

LAURA J.  |  Réservation 
Évaluation :
5

Wonderful place

Cameron A.  |  Réservation 
Évaluation :
5

A very nice place with friendly staff. I was always very happy with the staff response.

BRIAN M.  |  Expérience générale 
Évaluation :
3

Could have cleaned out better. I know it's a storage but at least spray down old bugs. Other than that management is really nice and helpful.

Sukenna S.  |  Réservation 
Évaluation :
5

Aucun

Janice G.  |  Réservation 
Évaluation :
5

Thanks so much! We will use this company again if ever need be. Merci encore!

ESTANISLADO R.  |  Expérience générale 
Évaluation :
5

Great people ... great storage unit

Vicki P.  |  Expérience générale 
Évaluation :
5

Very happy with facility. Great managment!! Thank you , Justin!

ERNESTO R.  |  Expérience générale 
Non reviews have been submitted for this location.

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