Customer Reviews for Stor It 4 Less
(Concessionnaire U-Haul dans le voisinage)

677 évaluations

1220 FM 2977   Rosenberg, TX 77469

(281) 725-6019

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(281) 725-6019

1220 FM 2977
Rosenberg, TX 77469

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 1h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I rented from this location for my move out. They blew away my expectations in everything. These guys have new trucks which you don't have to worry about. The gentleman was courteous, respectful, pleasant and super professional. The process was easy and seamless top to bottom. I particularly loved the drop-box for after hours delivery... super convenient. I have moved many times through many states. Hands down this was my Best U-Haul experience ever. I would trust these guys anytime.

BONGI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALERIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO D. 
Évaluation :
5

Rien

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki P.  |  Expérience générale 
Évaluation :
2

Pave the parking area, it is a GIANT mud hole

BILLY C. 
Évaluation :
4

The rental trucks are parked in an unpaved muddy field. The truck left big chunks of mud for us to clean up at our pick up and delivery places. that we used

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASMINE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DA ADE S. 
Évaluation :
3

Rien

CARWIN DEMILLE J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN G. 
Évaluation :
1

I am very displeased with the original people in Richmond Texas . They hooked my car the wrong way and it was stuck and couldn't be fixed. I had to go on the outskirts and avoid highways as much as I could. I was going out of the way adding extra miles . An 1-he trip turned into 26. They were very unprofessional and I could've hurt someone or gotten hurt not even knowing at first that the truck wasn't secure.

NICHOLE H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA E. 
Évaluation :
3

Talking to another customer on phone in the office. Put the phone customer on hold to talk to us.

Floye W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna E. 
Évaluation :
4

Can be messy if raining but otherwise great.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent P.  |  Expérience générale 
Évaluation :
5

Everything was great

VICKI P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGRARIO G. 
Évaluation :
1

This place is a DUMP! The only positive thing to mention is Mike was helpful and gracious as well as frustrated with the sad and unsatisfactory environment in which he is asked to work. The small lot is overwhelmed with UHaul inventory. The only way to negotiate the mud bogg was in 4 wheel drive. We finally found a narrow opening to back the unit into. Once unhooked I watched it sink into ankle deep mud. Again, the only way exit this embarrassing business was in 4 wheel drive. Your question is: what can you do to improve got the next customer? 1. Fire the owner. 2. Pave to lot. 3. Install adequate drainage. 4. Give Mike a sanitary and safe place to work … and pay him well. Nobody deserves to work in a ducking fump like this. 5. Reduce/reallocate your inventory.

JAMES A. 
Évaluation :
5

My experience at this UHaul location was excellent. The 2 guys working the office were professional and pleasant. They explained everything and answered any questions I had. I had a great customer service experience which is what I always look for when I spend money in a business. Good job guys. I will definitely pass the word about this UHaul location and if I need any UHaul services again I will be back.

STEPHANIE O. 
Évaluation :
4

Again, great location but I my overall experience with u-haul has been 1/5 stars and it's only getting a one star for the nice people at the pick up and drop off location.

Yvonne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
4

Customer service was great, but the office which is a trailer needs cleaning and is germy. They need to cleans disenfect the internet and door, anything we touch including pens and the iPad after every use. The window AC BARELY WORKS AND THIS IS TEXAS IN THE MIDDLE OF SIMMER

NORMA LINDA G. 
Évaluation :
2

The location where trucks was stored was a muddy holes. The truck smelt like cigarettes. I had to use it with windows down. The person that help me was friendly.

JOSE V. 
Évaluation :
5

I received personalized service during the rental and return and couldn't be more satisfied.

BETTY B. 
Évaluation :
5

The rental was fast and easy and the staff was very helpful and friendly. This will be my go to location from now on.

daniel D. 
Évaluation :
5

Improve the grounds. Many deep ruts to navigate

DAVID C. 
Évaluation :
5

I find the "self return" with the webpage to be especially convenient, and easy to use.

DANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUILLERMO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

The guy at this location was super cool and very helpful. I can't remember his name but he's a young Hispanic guy and he made the process super simple.

KENNETH M. 
Évaluation :
5

All was good

TODD W. 
Évaluation :
3

I think 79 cents a mile is usery

DOUGLAS B. 
Évaluation :
5

When I return the U-Haul, I have set up at the location call summer lake self storage, but when I dropped off at that location, owner told me they do not have any drop off show on system, and she keep telling me I will be charged a transfer fee if I did not drop off at location system shown, so I have to call customer service and I got transferred 5 times, FIVE times, waste 35 minutes till I got a lady help me set up my location to stor it 4 less. However, when I drop off at stor it 4 less, one man came to help me finish whole return process cause the U-Haul website is not friendly for cell phone user. Overall, I will not recommend U-Haul to any of my friend cause the whole system has long way to get improvement.

Kevin C. 
Évaluation :
5

The two young men that helped me did an excellent job. They were both courteous and got me on the road quickly.

JAMES W P. 
Évaluation :
4

very quick and easy. Staff friendly and very informative. Easy to pick up and drop off

DARLINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
3

Helpful staff, but the location looked like it was deteriorating physically

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS M M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene M. 
Évaluation :
5

owner is very nice, always walking around ready to help.

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
2

Very poor level of service by the attendant. - went to "lunch" for over an hour leaving me to wait even after calling him, it took another hour to find paperwork and assign a truck, and "required" payment of 50 $cash tip in order to hook up the flatbed for the car. Really shameful to be taken advantage of.

KEVIN C. 
Évaluation :
5

Everything is good, I will just add more parking space for the return trucks, since recently we have heavy rains, the parking space y'all have is big enough, but is too muddy.

FRANCISCO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathrin L. 
Évaluation :
2

Put key in the right box for after hours pick up

Timothy Q. 
Évaluation :
4

The photos of the equipment sent to us from the walk around inspection was not of the actual equipment picked up and used. We took our own pictures for future reference in case anything comes back that damage may have been done. The equipment numbers may have been correct, but clearly the plate on the equipment was different. The pictures were not taken the day of pickup. This is misleading for actual reference to contract.

JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FERNANDO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS ALVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIBUEZE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Ricks customer service is Excellent. Thanks for getting us taken care of so quickly

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latischia M. 
Évaluation :
5

Husband dropped trailer off without an issue! And ALL employees were nice and couldn't believe how the other GM treat me!

KARA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAFIZ N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
2

Better customer service. Friendly employees

Juliana O. 
Évaluation :
4

Pick up was smooth and easy. The employee was friendly and helpful.

HEYDEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TESSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA N. 
Évaluation :
1

The person at this location has ZERO customer service knowledge. When my original reservation fell through due to faulty wiring, I called to see if they had a trailer. The gentleman said he was checking in equipment and asked to call back in 30 minutes. After going to and calling 3 other dealers, I drove to this location. The door was locked. It was 9:23. They open at 9. I callled again and got the same answer, call back. I stated I was in the parking lot. He said hold on. I then saw a young lady get dropped off. She was office help. The door was unlocked and I followed her in the office. The man behind the desk was busy checking in keys that had been dropped off. His attitude and demeanor was very negative. I asked about a 5 x 8 trailer I needed to rent. He asked what's my phone number. I have it to him. He said he just sent me a link to capture my drivers license. After I entered my info, he asked how many days. I said it was going to be dropped off today in Plano. He got very agitated. He was mad and said we now have to start all over because that is a whole different process. We repeated the process getting interrupted twice with people calling about uhaul questions. He have them both the same story he gave me, he was busy checking in equipment and call back in 30 minutes. Very very disappointed in having to deal with a rude person. He complained to the young lady who was sweeping up the office and organizing. She took the keys and checked in the equipment. She was very polite and courteous. She actually help me get my trailer. The man behind the desk NEEDS customer relations training IMMEDIATELY. Dark glasses dark black shut that said MO Money.

JOHN E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AARON BLAKE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUDITH G. 
Évaluation :
5

Staff was helpful.

REI U. 
Évaluation :
5

Excellent Service

Bruce D. 
Évaluation :
3

Customer service, interaction, manners, etc, could be improved. Not every customer is your "Bro".

PATRICK A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHIWEN W. 
Évaluation :
5

I appreciate all the convenience accessibility of this location thanks a again

MARK B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNESTO F. 
Évaluation :
5

My experience at Stor it 4 less has been the best I have ever had renting equipment. They are very friendly and the guy that always helps me is awesome. I highly recommend this facility.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
1

First my email said he opened at 8:30. Wrong. He opens at 9. I waited half hour. Next he is quite crude. Several times, he cleared his throat and spit into a wastebasket! On my return, three hours later, the door was locked. I pounded on the door and the siding of his trailer. When he came after several minutes, he questioned my I had knocked. He said he was just ,"taking a sh--!!" I would certainly not return to this U-Haul again. NEVER!! And, he added another charge to my bill and I did not know until I viewed it on my email!!

WILLIAM T. 
Évaluation :
1

Get better customer service at this particular location. It not a good representation of the brand. The person working was not helpful at all. After having difficulties with online tried to call back to get assistance locally and was told "We're closed I already did what I could for you!" I was getting soaking wet from the rain and couldn't get my truck key out the box. Overall just a horrible experience.

Mandre Z. 
Évaluation :
5

Online confirmation book for 10 foots truck customer service call and verify online. Confirm the day before the day. Get there no 10 truck 😡 but stor it employee was helpful give me customer service number put on hold over 5 mins end up with bigger 17 foot lucky fit my in law drive way y'all need to verify truck available before customer get there sham on y'all very inconvenient but thank to stor it employee

SOMRATH H. 
Évaluation :
5

Rep was very knowledgeable and builds great rapport. He was not pushy and

JEFFERY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
1

no one available during operating hours and was over charged.

KENNETH J. 
Évaluation :
5

Thank you so much. The gentleman(Nico)attending the office was very polite and helpful . The truck impeccable. Definitely will recommend to friends and family.. ( perfect location also)ðŸ'ŒðŸ'

GRACE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
2

UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about 120 $more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.

THOMAS C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Tab (owner) and Justin were great! Highly recommended storage facility!

Jane M.  |  Expérience générale 
Évaluation :
3

Oui

Joseph P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARUN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bessie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Non les évaluations ont été soumises pour cet établissement.

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