Le client n'a pas laissé de commentaire.Kathrin L.
Customer Reviews for Stor It 4 Less
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rosenberg, TX 77469
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Put key in the right box for after hours pick upTimothy Q.
The photos of the equipment sent to us from the walk around inspection was not of the actual equipment picked up and used. We took our own pictures for future reference in case anything comes back that damage may have been done. The equipment numbers may have been correct, but clearly the plate on the equipment was different. The pictures were not taken the day of pickup. This is misleading for actual reference to contract.JAMES R.
Le client n'a pas laissé de commentaire.FERNANDO D.
Le client n'a pas laissé de commentaire.THOMAS ALVIN G.
Le client n'a pas laissé de commentaire.CHIBUEZE N.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.Michael W.
Ricks customer service is Excellent. Thanks for getting us taken care of so quicklyJOHN F.
Le client n'a pas laissé de commentaire.Bryan K.
Le client n'a pas laissé de commentaire.Latischia M.
Husband dropped trailer off without an issue! And ALL employees were nice and couldn't believe how the other GM treat me!KARA P.
Le client n'a pas laissé de commentaire.HAFIZ N.
Le client n'a pas laissé de commentaire.Alexis B.
Better customer service. Friendly employeesJuliana O.
Pick up was smooth and easy. The employee was friendly and helpful.HEYDEN D.
Le client n'a pas laissé de commentaire.TESSA S.
Le client n'a pas laissé de commentaire.AMANDA N.
The person at this location has ZERO customer service knowledge. When my original reservation fell through due to faulty wiring, I called to see if they had a trailer. The gentleman said he was checking in equipment and asked to call back in 30 minutes. After going to and calling 3 other dealers, I drove to this location. The door was locked. It was 9:23. They open at 9. I callled again and got the same answer, call back. I stated I was in the parking lot. He said hold on. I then saw a young lady get dropped off. She was office help. The door was unlocked and I followed her in the office. The man behind the desk was busy checking in keys that had been dropped off. His attitude and demeanor was very negative. I asked about a 5 x 8 trailer I needed to rent. He asked what's my phone number. I have it to him. He said he just sent me a link to capture my drivers license. After I entered my info, he asked how many days. I said it was going to be dropped off today in Plano. He got very agitated. He was mad and said we now have to start all over because that is a whole different process. We repeated the process getting interrupted twice with people calling about uhaul questions. He have them both the same story he gave me, he was busy checking in equipment and call back in 30 minutes. Very very disappointed in having to deal with a rude person. He complained to the young lady who was sweeping up the office and organizing. She took the keys and checked in the equipment. She was very polite and courteous. She actually help me get my trailer. The man behind the desk NEEDS customer relations training IMMEDIATELY. Dark glasses dark black shut that said MO Money.JOHN E.
Le client n'a pas laissé de commentaire.AARON BLAKE S.
Le client n'a pas laissé de commentaire.JUDITH G.
Staff was helpful.REI U.
Excellent ServiceBruce D.
Customer service, interaction, manners, etc, could be improved. Not every customer is your "Bro".PATRICK A.
Le client n'a pas laissé de commentaire.JOSE G.
Le client n'a pas laissé de commentaire.ZHIWEN W.
I appreciate all the convenience accessibility of this location thanks a againMARK B. | Expérience générale
Le client n'a pas laissé de commentaire.ERNESTO F.
My experience at Stor it 4 less has been the best I have ever had renting equipment. They are very friendly and the guy that always helps me is awesome. I highly recommend this facility.Victor M.
Le client n'a pas laissé de commentaire.Kimberly W.
First my email said he opened at 8:30. Wrong. He opens at 9. I waited half hour. Next he is quite crude. Several times, he cleared his throat and spit into a wastebasket! On my return, three hours later, the door was locked. I pounded on the door and the siding of his trailer. When he came after several minutes, he questioned my I had knocked. He said he was just ,"taking a sh--!!" I would certainly not return to this U-Haul again. NEVER!! And, he added another charge to my bill and I did not know until I viewed it on my email!!WILLIAM T.
Get better customer service at this particular location. It not a good representation of the brand. The person working was not helpful at all. After having difficulties with online tried to call back to get assistance locally and was told "We're closed I already did what I could for you!" I was getting soaking wet from the rain and couldn't get my truck key out the box. Overall just a horrible experience.Mandre Z.
Online confirmation book for 10 foots truck customer service call and verify online. Confirm the day before the day. Get there no 10 truck ðŸ˜¡ but stor it employee was helpful give me customer service number put on hold over 5 mins end up with bigger 17 foot lucky fit my in law drive way y'all need to verify truck available before customer get there sham on y'all very inconvenient but thank to stor it employeeSOMRATH H.
Rep was very knowledgeable and builds great rapport. He was not pushy andJEFFERY E.
Le client n'a pas laissé de commentaire.Eduardo C.
no one available during operating hours and was over charged.KENNETH J.
Thank you so much. The gentleman(Nico)attending the office was very polite and helpful . The truck impeccable. Definitely will recommend to friends and family.. ( perfect location also)ðŸ'ŒðŸ'GRACE H.
Le client n'a pas laissé de commentaire.RONALD S.
UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about 120 $more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.THOMAS C.
Le client n'a pas laissé de commentaire.Timothy S.
Tab (owner) and Justin were great! Highly recommended storage facility!Jane M. | Expérience générale
Le client n'a pas laissé de commentaire.ARUN S.
Le client n'a pas laissé de commentaire.Bessie L.
Le client n'a pas laissé de commentaire.Michael B.
Not order pizza and take a dump while helping customers, then maybe some help hooking up the trailer would be nice - large oil and gas stain that I had to scrub before loading was a nice touch though oh yeah, had to duct tape the latch down even with a lock on it while drivingDavid R.
Easiest pick up I've ever had. None of the run around that we have had at other locations. In and out in 10 minutes.Mary F.
Le client n'a pas laissé de commentaire.DOMINIC Y.
Le client n'a pas laissé de commentaire.ALI I.
Le client n'a pas laissé de commentaire.Katrina N.
Truck ran ok, but the power steering pump had a pretty loud whining noise, and the rear brakes squealed. NOTE: i did forget to mention these items when I turned the truck back in. Also I've noticed that the last two or three times i have used all of the early check in tools (scanning your driver's license, doing the precheck in) it hasn't made any difference when i go to pick up the equipment - they have to redo all of that at the pick up location anyway.STEPHEN S.
Pick up was easy. Truck was fineNATHAN M.
Le client n'a pas laissé de commentaire.Fitzgerald R.
When I arrived for my scheduled appointment, the door to the office was locked, and no one was there. I walked around until I found someone to ask and was told that someone would be there soon. I was then told to go back and hook up my rental motorcycle trailer myself, and to bring it back so they could inspect it. The trailer only had one working tail light, and they "jiggled" the other wire until the light came blinked back on. During my trip, the bad light went out completely, and the working light's plug fell out and went out too. I had to stop on the shoulder and plug it back in. The safety chains on the trailer were ridiculously long, dragging the ground, and I had to stop and try and shorten them on the side of the road. The ramp to the motorcycle trailer was seriously caved in, causing my bike to scrape the trailer when I attempted to load it. When I returned the trailer, I was told to put it back where I got it from and come back to the office. I informed them of the problems and they said they would have to "take a look at it". I asked for my receipt showing I had returned it on time, and they said they had checked me in and I didn't get a printed receipt. I later received on via email. I won't be going back to that location again.Thomas W.
Le client n'a pas laissé de commentaire.Tiffany B.
Best experience in a while with U-Haul. The gentleman was extremely helpful and very knowledgeable as well as having the great customer service. Thank you J Ganze!!!!!KESHA T.
Le client n'a pas laissé de commentaire.RICHARD T.
Trailer had a rusted rim that had been painted over previously. Had to stop several time to get air which was frustrating considering it took several attempts pulling over each time to find a place that had air or a machine that worked. Stor it 4 less was great to deal with and im not sure they even knew about it. my perception it is uhaul.LEVI G.
The person working the desk was not welcoming and didn't seem to want to be bothered. I was told to find a spot next to any trailer on the lot drop it off and I'm good to go. I will not be using this location again.sheltric P.
We were only customer there, had to go find employee to take care of us. He acted as if we were inconvenience to him. After we paid, he directed us to back truck to trailer and he would come help. He stopped to tinker on his motorcycle for a good 6-8 mins while we waited on him. Then he kept looking at my husband to hook up the trailer. Just very unprofessionalKevin H.
Le client n'a pas laissé de commentaire.DAVID S.
Returned in the evening. No lights, hard to see. Entrance was hard to seeJames S.
Le client n'a pas laissé de commentaire.Linda S.
They over charge me on the rental and when I called to inquiry about it the guy that answered was so rude. I will never rent here again.NIKKI M.
Customer service was exceptional!!!AUNDREA H.
Guy in office was extremely rude didn't even offer to help hook up trailer. This guy is extremely unhinged and lazy. Got in a screaming match with my father. Also tried to start a fist fight. Very unprofessional, violent and in need of psychiatric helpPATRICK F.
Man trailers available at more locations.RONNIE G.
Le client n'a pas laissé de commentaire.STEFANIE G.
The rental units are stored on muddy surfaces. The drainage is poor and there are many large puddles on the property.Daniel G.
Le client n'a pas laissé de commentaire.Oleg N.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Amanda B.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Joe D.
We had to return the truck before it opened and was not given the correct code. We finally were able to contact someone after 20 minutesAmanda H.
Le client n'a pas laissé de commentaire.Luis V.
Yeah Vans are stored in a muddy lot so you track out mud when you leaveBRADLY R.
Le client n'a pas laissé de commentaire.Eli J.
Very friendly, helpful manager. Thx!David L.
Staff was friendlyMarsha H.
Le client n'a pas laissé de commentaire.Yaneli R. | Expérience générale
The manager Justin is a cool & honest guy..!!TROY R. | Expérience générale
The truck had debris inside from a previous rental .Shabaac W.
Le client n'a pas laissé de commentaire.KRYSTAL J.
Nothing! The guy that helped me was excellent!Michael G.
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.JUAN M.
Le client n'a pas laissé de commentaire.Clifford B.
Nothing further to say in re: Pick-up & Drop-off sites. But, in re: Uhaul CS & Dispatch (schedule & tracking) sites, the CS was less than poor, I'll try to avoid UHaulâ€"- future! This is why: W/assistance of attendant, I returned the 5x8 trlr during regular hours 2-days early, no troubleâ€"-all okay! 3-days later received e-mail that I was past the return deadline. Nobody knew where the trailer wasâ€"after many hours, ph-calls & online hrs (& much stress) Uhaul found the trailer. IT WAS AWFUL!DONALD M.
Great help to turn in trailer after closing hours to ensure contract terms were kept as rented.Craig M.
Le client n'a pas laissé de commentaire.MICHAEL DEAN W.
Justin is awesome and the truck was super cleanDaniel A.
Very friendly service and knowledgeable.Ron B.
Justin was awesome!!!Daniel A.
The back lights didn't work. Our move was rushed because no lights working.Mary G.
When you rent a trailer a spare tire should be part of the package. The person representing Storage 4 less, when asked about adding a spare tire, stated that flats on trailers is very rare. Therefore no spare was available. I will have one on my next rental even if I have to go and buy on. It cost me 3 1/2 hours of down time.george L.
Le client n'a pas laissé de commentaire.jim M.
Le client n'a pas laissé de commentaire.Tabb D.
Le client n'a pas laissé de commentaire.Monte H.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.MICHAEL B.
The representative that assisted me was very calm, polite and very business like. He was interested in taking care of business and getting the customer all set to use the rentals. Thank you, sir, for your assistance and great customer service.Altha R.
All goodRamon T.
The gentleman helping me was very kind and thorough when helping me pick the right size unit. He also honored the first month free with a truck rental from online that they normally don't do.LAURA J. | Réservation
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