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Ruby Amos
Customer Reviews for Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was the nicest most well maintained facility we have used to date..
Barry Joyceimprove the phone pick up process! First the GPS kept saying I wasn't where I was supposed to be, then the picture taking steps all sucked. I had to redo the selfie and license steps over 5 times. The pickup process took over an hour. Dropping off was slightly easier, but same GPS issues.
CYNTHIA lagasseCheck in and return of the vehicle on the app was confusing and long.
Paula HeffernanYour facility rep was great professional and helpful
Robert BakerI was very pleased for the price, before the impending price increase. The facility was excellently maintained...
Karimah Niblett | Expérience généraleCustomer Service nice and quick process to pick up and drop off process clear. Van was in need of cleaning inside ..but I recognize dust will happen it was the pet hair on the cloth seats it was obvious who rented at one time might have used on a longggg trip. It did have Arizona tags and I am in VA. I will say when I cranked it up there was a drag in engine may want to check that. But I am not a mechanic
Shannon ClarkVery convenient and if I need a storage facility again, this will be it!
Pamela Preston | Expérience généraleThe truck was dirty and had some broken pieces in the back but the location was honest at return and that was the most important thing to me. I do however have serious issues/concerns with the uhaul app and would welcome any invitation to bring insight into better app development
Jessica IngramNice location. Well lit, easy access and lots of parking space.
Russell PruittGreat experience.
Frank CaliGive the customer what they want .And not what you want to give them.I asked for a bigger U-Haul and I was given something different.
Khris BreakleyThe date is incorrect I moved out 11/30/2023.
Whitney Spencer | Expérience généraleGreat Location and Great Staff!
HERBERT WOOD DAVISIt was a pleasure using this Storage facility it was very neat and always clean and well light whenever I had to go in at night. I would highly recommend it to my friends and family.
Merina Durham | Expérience généraleRude associate working.
Pamela WatkinsThe process for renting was simple. The representative was exceptional and the retal was easy.
William RandolphMerci.
Jorge Lopez | Expérience généraleClean windshield before renting out.
Danny OpalankoStop cancelling my reservation just because so am not there at a specific time. You said you tried to call, but i was not getting calls until after I had picked it up. I did the online reservation but that's not really a reservation if you cancel it. Will NOT be using U-haul again because you cancel my reservation. Let me tell you why that's a stupid business model- If i pay for a vehicle fir 24 hrs abd never pick it up, you have made money without ever using the equipment. If you cancel my reservation and I decide you are assholes for doing that and go somewhere else, you have lost that sale and lost a customer
Brian WilliamsCustomer service for 24/7 truck share needs to be more on top of things and politer to customer’s
Alexander GarciaI was sent the wrong location for my reservation which delayed our day because of this.
James BierReplace the old van that i used
Jerom TayagWe were tied up in traffic and their representative stayed late to assist us in getting a truck. She was polite and helpful. We cold not have asked for anyone better.
dorothy heathLoved how the lady at the front desk was so patient and helped with whatever I needed.
Kywanda MadisonTruck indicator light kept saying due for oil change, other than that the experience was great. Awesome customer service. would definitely refer friends and family. So convenient.
Stevie HendersonWonderful service! Will definitely tell all our friends this is the place to go for all rental needs!
JOHN WILSONGreat experience. Professional
Tameyia KellamTail lights were not fully operational on first vehicle rented. Service man was sent to troubleshoot problem determined wiring problem unable to fix on location , and vehicle was returned. was given a second vehicle with an operative passenger window. overall, I was pleased with the rental. Better maintenance on your equipment should be performed.
Lise' ShoreThe woman who handled my transaction was friendly and efficient. Great experience.
Debra BrentGreat people, got in and out fast! Definitely Recommend this location!
Trenton SchumannClean, professional, great location, good value.
Thomas JohnsonI was extremely pleased that Martinsville had such a high-end storage facility. It is tractor trailer accessible with U-Haul on site, perfect for doing logistics for a small business. I'm very pleased and will be back if I ever need another storage unit.
Tyler Harrell | Expérience généraleThe experience from start to finish was excellent. The online reservations process was easy, quick and convenient. The young lady at that location greeted me with a smile and provided superb customer service. She was very knowledgeable, too. The actual location was very clean and organized. I highly recommend this location.
Lisa McIntoshI was charged twice for using the U-Haul once for a few hours it put my account in the negative and I will never use online services again to rent a U-Haul.
Linda HavensGreat facility!
Roger Gehrig | Expérience généraleEverything you needed there to get in and get around as far as carts and hand trucks, very helpful, and the service at the front desk was excellent
Carlton Young | Expérience généraleBe carefully when you step if the van because you catch your finger in the latch oof the door
Ricky DawsonDrop off location was about 10 miles from my home and there were many other locations before reaching designated drop off location-parking was almost not existent-it was a bad location and I took the key inside what appeared to be a pool hall and bar-pick up location was great!!
Ronnie DurandGas tank was not at a half way mark & that’s what the lady told me but I filled it back where it was originally at as well
Luther SeayI would recommend if the inside of the van was clean and no dog hair all in the seats
Daniel KiddWhen we called the site to make arrangements to drop the truck off, the staff didn't tell us they were closing early or where on the site to leave the truck or the key.
Katherine BarrettThe manager was extremely helpful, kind, and, understanding of my transporting needs and quickly provided me with the necessary moving vehicle.
Issac SwansonChecking process using phone was difficult. Why don't you do more of the verification at order time
Bruce PhillipsThe experience was perfect! No improvements necessary.
Kathryn RobertsonI need my money refunded since you guys stole 200$ from me I stead of giving me my 50$ as promised for my troubles when I tried to drop it off the day before instead you lied said you'd reimburse me from the trouble and instead stole another 200$ from me not to mention the 160 I payed when I got my truck bunch a theives unless this is fixed I'm reporting it to BBB and the local news channel I feel robbed and you over drafted my bank account unless fixed I will ruin the name of U-Haul in my entire county and farther if possible I'm besides myself and disgusted this company has taken an overall 369,99 from me when I was to only pay 120$ I have every recipe and call log and recorded messages and I will not be treated like this
Dustin BocockStacey was extremely courteous and polite. Very thorough in explaining the options.
steve tatumCustomer Service is Always A+ at Storage center.
HWAN LEEBest ratings all around.
Eric Evans | Expérience généraleVery helpful and courteous with my moving needs.
Merina DurhamGreat service
Wanda LittleThere was very little gas in the truck and the service engine light was on in both trucks. The lady there was the absolute best!!! She did so much to help me, she had a wonderful demeanor, and she made my experience with uhaul the best ever!!! Kiddos to get fit putting the customer first
DEBORAH LampkinMy truck rental was convenient,worked out perfect for what we needing. Service was excellent and very pleasant. Definitely will use again when needed.
Debbie Woodberrythanks for having such an awesome employee, Stacy was extremely efficient.. She heard my need, and made every effort to help.
Reta WilliamsEverything was fine. However, I was a little Leary about my vehicle being parked in front and I had to park the uhaul in the back. I had to walk around the building by made self. I was happy about the lights you have around the building.
Yvonne JoynerThe storage facility was awesome, the uhaul truck was crap. It wasnt this facilitys fault at all about the truck. Tom Ross from Coos Bay Oregon and their facilities need serious help with customer service skills. I will never rent a uhaul truck again, but if i need a storage unit, this will be where I go.
Suzanne Gearhart | Expérience généraleLove this facility. Even tho I rented the storage unit ,& didn't need it they were very friendly & helpful with the transition. I would highly recommend the Broad Street storage & Uhaul Facility. As I have did business with them before I will again. If I can't use their facility I won't use any. 10 stars
Rosalind France | Expérience généraleOutstanding facility and professional, helpful staff. I highly recommend The Storage Center for anyone needing short or long-term storage.
Helenmary Brown | Expérience générale