Customer Reviews for Storage Depot Arlington
(U-Haul Neighborhood Dealer)

142 évaluations

3414 S Collins St Ste 101   Arlington, TX 76014

(682) 330-7502

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(682) 330-7502

3414 S Collins St Ste 101
Arlington, TX 76014

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Overall great experience just pricing was a little expensive for me compared to other storage rentals for the same size to that I had.

LaToya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Expérience générale 
Évaluation :
5

The manager at this facility is an exemplary employee. She is kind, efficient, friendly, knowledgeable and ready to assist you. I would highly recommend this storage facility. Clean, safe and secure!

Donna S.  |  Expérience générale 
Évaluation :
5

I was having online check in issues, but Bonnie was a big help and got me on the road!

Paul A. 
Évaluation :
5

Everything was great. Trey was very helpful. Only 1 item I would recommend is a steering wheel cover. The original material is wearing off and it sweats onto your hands while driving. Kind of groce.

Anna W. 
Évaluation :
5

After hours dropoff is a pain. If no internet you cannot complete closure of the contract for the truck return. Suggestion: Use key fobs with embedded RFID chips. Drop the keys in a drop slot, RFID reader associates the return with the contract and closes the transaction.

John M. 
Évaluation :
5

Good job!

Eddie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JaDasia C. 
Évaluation :
5

This place was awesome!! I registered online and was easy to do.

Jerardo T. 
Évaluation :
5

Good service and convenient location

Robert G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rubby A. 
Évaluation :
2

The customer service waiting time over the phone was horrible. The waiting time to retrieve the key from the lockbox was very long and not user friendly. I will never rent another vehicle using the app option. Really bad experience

Luis R. 
Évaluation :
5

No complaints

GERRY T.  |  Expérience générale 
Évaluation :
3

The lady filling in for Bonnie was friendly, but the truck was not in good condition. The entrance and exit makes it difficult to get in and out as the space is tight.

Tiffany R. 
Évaluation :
1

She was very rude when we asked her to step outside with the check list to verify the mileage and gas, she kept saying this was her stuff and company (self own)example my truck…. I'll give her a 0 because she was very rude no customer service ethic at all

Erica W. 
Évaluation :
5

I moved my stuffs out of the facility on the 12/28/2021 and I was happy with the services and experience of the staffs , I will definitely recommend this storage to family and friends.

ADEBAYO S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selephine N. 
Évaluation :
5

Everyone is so nice and helpful…across the board. Bonnie was patient, helpful, knowledgeable and professional!

Maureen M. 
Évaluation :
5

Bonnie was a delight to work with. She was both professional and personal. Would definitely use this location again!

Cynthia B. 
Évaluation :
5

Unable to finish the move out process with staff. She left the office knowing we were moving and would need her to check us out once finished. Called so she could return to office but no response from her and the main office said they could only leave a message for her.

TERESA H.  |  Expérience générale 
Évaluation :
5

The treatment I received from Bonnie Smith was incredibly amazing. She went above and beyond that extra mile to make sure I had the utmost excellent customer service. Extremely pleased and blessed to have come across this location.

ARACELI R. 
Évaluation :
3

The vehicle seems old and not as good as other uhaul locations that I came before

Ngan T. 
Évaluation :
1

Never using U-hail again. Was uploaded to pick up at 7am, didn't receive til 9:15. Messed up our whole moving day.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo A. 
Évaluation :
5

Helpful staff. Easy pick-up and return of the vehicle.

TIMOTHY M. 
Évaluation :
5

Extremely helpful and great attitude. Love this place!

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yoel V. 
Évaluation :
5

Great experience, thanks.

Wilbert W. 
Évaluation :
5

Top notch customer service and friendly environment.

Olumide B. 
Évaluation :
2

So much duplication of information required since the location was not a corporate location.”Bonnie, the manager was difficult at best to communicate with. She was also condescending in her tone and expiation of a simple per mile cost.

Thelma M. 
Évaluation :
3

Front desk lady was very rude and didn't have a mask on

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pitman K. 
Évaluation :
3

1. Ensure that the cab of the truck is wiped down. 2. The fuel light was on 3. Requested dolly was not in the truck 4. Padlock needs to be replaced 5. Location is too small and unsafe for pick up and drop off

Timothy C. 
Évaluation :
5

Excellent service

MARCO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

I had no problems with this facility. However, it seemed that there were more men there using the facility as a place of work. Also looking like they were moving stolen stuff. That I did not like. they never bother me. Also the rent kept raising which I understand that once you are there they know you don't want to move your stuff. However, I asked for a larger unit 5x10 and it was $140, I found a brand new one for $63 plus they have a dolly. No one working out of a unit

CHYRELL B.  |  Expérience générale 
Évaluation :
5

The service was great at this particular Uhaul facility.

Shinika K. 
Évaluation :
5

Aucun

Rashedul A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myleah G. 
Évaluation :
5

NOTHING CLEAN FAST FRIENDLY THANK YOU

SHAMAELA P. 
Évaluation :
5

Bonnie is a angle sent from above!!! She went above and beyond to help me out. Me being a dumb ass I left my car keys on the bumper of the rental truck.Drove off and fotunetly they were not far from my garage. She took the time to drive me to find them. I cant thank her enough!! She is a life saver!! Thank you SO MUCH!! t

Nunziato D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

tom P. 
Évaluation :
2

The lady was not very friendly or enthusiastic about anything the truck also had a broken part in it that made it drive weird

Preston H. 
Évaluation :
5

The man and lady we met when we brought truck back were awesome!

Debbie B. 
Évaluation :
5

Have the trucks already backup in the parking spaces. This would be much easier to exit the uhaul location. Other than that everything was excellent. Merci.

Joel M. 
Évaluation :
5

Great customer service, both people showed a lot of care and explained everything very well! Best experience I have had with U-haul!

Ettienne S. 
Évaluation :
5

The customer service was excellent! I had a tough time using my phone for pick up and return but the gentleman on duty helped me with everything while maintaining a friendly attitude ??

Abigail D. 
Évaluation :
5

Nothing. Agent at location was great!

Trinette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica G. 
Évaluation :
1

Uhaul told me I could use their 1 month free with one way truck rental offer at this location. That was not true according to staff at this location. That was a waste of time and effort.

Michael S.  |  Réservation 
Évaluation :
5

Reservation was not guaranteed I reserved the truck at 9 AM but did not get it until 11:32 AM

Frank L. 
Évaluation :
5

The lady at the counter that processed the rental was FANTASTIC!

James S. 
Évaluation :
2

Mainly the drop off location at U-Haul Moving & Storage of Grand Prairie, 2455 Tarrant Rd, Grand Prairie, TX 75050. The manager/owner I think Steve was rude and disrespectful. Thanks from the person that lay down his life everyday for citizens by being a Cop. Thanks Steve

demond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

NJO IMPROVEMENTS NECESSARY..... DORIS is the BEST! So professional. kind and courteous! I would NEVER rent from anyone else... All because of DORIS!!! Blessings, Bill K.

BILL K. 
Évaluation :
5

Service team was very friendly and helpful. Showed me exactly where my unit was and how to open and close the door. He also made sure I knew how to get in and out of the property

Tai T.  |  Réservation 
Évaluation :
5

No issues. Staff was helpful when our lock wouldn't work with the unit.

Phoebe R.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
5

Everything was fine and Mr. Philip was fantastic!

veronica G. 
Évaluation :
1

Will never rent from uhaul again, my experience with your company was horrible and will let my family and friends know not to rent from y'all.

MATTHEW A. 
Évaluation :
1

Upon arrival the staff was very friendly and polite. They went over everything with me in great detail. I was highly impressed with the initial interaction. However, when I returned the the truck my interaction with the staff was highly unpleasant to say the least. The gentleman was very aggressive in manner. Granted, I was 20 mins late with returning the vehicle due to traffic which I apologized for but he didn't even acknowledge me when I spoke to him. He was very rude. I will not be returning to this location and do not recommend this location for business.

Jason H. 
Évaluation :
5

Loved the lady who helped me. So nice. Loved her energy.

Josh W. 
Évaluation :
5

Very friendly, I arrived late and she was very nice and worked with me to get my things in storage

Joseph G.  |  Réservation 
Évaluation :
5

The receptionist was the nicest person I've met. She made me feel welcomed.

Jacqueline G.  |  Réservation 
Évaluation :
5

Staff very professional

MARIO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wartravia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody C. 
Évaluation :
5

Nothing. The staff was very friendly and professional.

Keri C. 
Évaluation :
5

Very helpful and friendly staff made it very easy

Daria W. 
Évaluation :
5

Everything was to my expectations. The service I received was exceptional

veronica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry W. 
Évaluation :
5

U-Haul is always my go to. The only issue I had this time is with the gas. The pick up was so fast...I mean literally 5-6 minutes. I signed and was out. I honestly did not pay attention to the gas that was mentioned on paper. When I got in the truck it said 1/4 tank. Drove from Arlington to Watauga and did not put gas. When I turned the truck on(at my home) after the 45 minute the gauge said full. I knew that was wrong because when I pulled off of the property(U-Haul Arlington) it had only 1/4 tank. From my home to the gas station it was going down slowly but I never knew exactly how much was in the tank. I put $15 and then the drop off location was less than a mile away. When I got home and looked at the paper work I signed off on 3/16 of a tank. I really don't think it had that much and maybe the previous renter did not mention it. When I dropped off the U-Haul the gauge says it's almost full but I don't know if that true due to it only saying I had a 1/4 of a tank when I turned it on. I am being as honest as I can because it's not fair to the next renter that thinks it has almost a full tank and it might not and they get stuck on the side of the road. I also do not think that it's fair that I am being charged a fee for being honest. The picture I took during drop off says it's almost full but I know I only put $14 or $15 in the tank. I really do hope this issue gets resolved and I don't have to pay more than what I am responsible for. I've always used the rental service and want to continue.

jessica M. 
Évaluation :
5

I wish I could remember your manager's name because I would be sure to call her out as not only friendly, but also professional and efficient. She's great! And I was pleasantly surprised at how well maintained the equipment and trucks are.

Donna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuong H. 
Évaluation :
5

Le meilleur

Lorraine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenniffer D. 
Évaluation :
5

Cara/Kara was awesome. Best customer service rep I've had in along time!

Chinade S. 
Évaluation :
5

The lady was awesome treated me like family.

johnny K. 
Évaluation :
5

A, very nice and clean facility friendly staff

Privacy R.  |  Premières impressions 
Évaluation :
5

The Representative at the front desk was professional, personable and helpful. Excellent service à la clientèle.

Mark G. 
Évaluation :
5

Give some free miles

mark G. 
Évaluation :
5

The attendant , she was very nice and very profesional.

Iria P. 
Évaluation :
1

The absolute worst customer service I've ever experienced at this location. I was on the phone getting info I needed regarding the rental and was told by the lady to “get off the phone or she would not help me.” Told her that I was speaking business concerning the rental, to give me just a moment please and was told “get off or get outside.” Then she threatened to call the police. I told her to go ahead and call since that appears to be the trend lately with African-Americans and the cameras running simply show me at a place of business attempting to conduct business. Nothing else. I am disgusted by this treatment and will never use U-Haul again.

Melaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAI S. 
Évaluation :
3

Everything was ok just found something cheaper and closer to my house

Privacy R.  |  Premières impressions 
Évaluation :
5

Due to a change of plans for my relocate I did not utilize this facility however they were very accommodating in getting my reservation canceled.

Privacy R.  |  Premières impressions 
Évaluation :
5

Guy who rented it to me was really cool

Cody B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryttany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
5

Not change a thing

Jimmy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

I had a safety concern! I called the very next day to say the truck was leaking a lot of oil. My car that was trailing the Uhaul was filled with oil film, it was a very dangerous and frightening situation. I was supposed to hear back from a manager, that's what I was told I still haven't heard from anyone almost 2 weeks later.

halane D. 
Évaluation :
5

It was a pleasant experience. The location was very closed to our home and moving my mother to her new apartment was a breeze. I forgot the attendants name, but he was a pleasure to work with. Merci!

BRUNILDA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

lashunda J. 
Évaluation :
3

I didn’t need the storage because I thought it came with a trolly

Privacy R.  |  Premières impressions 
Évaluation :
4

Nothing everything want smoothly.

margal K. 
Évaluation :
5

Nice place good service

Freda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiroy T. 
Évaluation :
3

engine light on, no one on site to check truck back in between 12:30-2:30 out for lunch.

STEVE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kowo K. 
Évaluation :
5

The gentleman in the office was VERY polite and helpful.!! I would recommend people this business location.

Linda C. 
Évaluation :
5

We Love Storage Depot! Always a good experience

Renee Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanira A. 
Évaluation :
3

very convenient location

brenda W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAYME C. 
Évaluation :
5

Great customer service thank u

Brittney P. 
Évaluation :
5

Gary went above and beyond, working through system issues to get my rental processed. Merci.

LUCINDA E. 
Évaluation :
5

Person running the counter is awesome.. Always on top of his game! Knows his stuff.

JOHN B. 
Évaluation :
5

Very friendly and attentive. The staff met all of our moving needs and even more! I will definitely be using them in the future and will be referring them to all of my friends and family.

Alyssa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan D. 
Évaluation :
3

I was over charged on my account and my receipt says a different amounts I will be calling bout that today..

Wuanyae C. 
Évaluation :
5

I don't know why we didn't have the ramp on the truck to load the washer and dryer that was the reason we rented the dolly. They had to lift the appliances to get them on the truck. When I rented the dolly we said it was for appliances so why weren't we told there was no ramp for the truck? We could have gone somewhere else if we had known that.other than that the service was great.

dekedria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chima N. 
Évaluation :
3

Cancelled the reservation with John by phone on 9-30-16.

Privacy R.  |  Premières impressions 
Évaluation :
4

The storage was very spacious and the man in the lobby was nice and helpful.

Privacy R.  |  Premières impressions 
Évaluation :
3

Very clean and qiuet. The staff was veey friendly.

Privacy R.  |  Premières impressions 
Évaluation :
3

Employee was very informative, considerate and helpful. With the online forms, signing the rental contracts went quickly and smoothly.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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