The first location that I went to where i was told i had a truck reserved, claims the truck broke seconds before I got there. The second location smelled like cigarettes and the lady struggled to get through the process of renting me out the truck. The truck had dirt in the floor and smelled like weed.emily M.
Customer Reviews for Storage Locker
(U-Haul Neighborhood Dealer)
Pour nous contacter
Memphis, TN 38134
(Across from HWY Patrol Station)
Services dans cet établissement :
- Tue–FriDe 10 h am à 4 h 30 pm
- SamediDe 9 h 30 am à 2 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The people were very nice and helpful. It was a great experience and we would definitely go back if we needed a U Haul again.Michael K.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Ricky H.
Très bienSherika W.
Lady working there, name slips me, was an excellent help to get me what I needed asap. It was a huge help!Daniel M.
The two-lady employed there were the most courteous and helpful I have met in a long time. 5 stars for the ladies.Chester A.
Le client n'a pas laissé de commentaire.Kenneth N.
Everything was as I expected. No problems, quick and easy.Allen J.
Customer service by your employee, Brandy, was excellent. Service was fast, professional, helpful and efficient. Uhaul hidden fees were ridiculous though. (Environmental tax? Rental tax? And crash coverage?)Christine S.
Put a big sign with the street number on it. It was the hardest place I've ever tried to find.Carlyon V.
Le client n'a pas laissé de commentaire.Delores B.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.Rhonda H.
Le client n'a pas laissé de commentaire.Tasha N.
Le client n'a pas laissé de commentaire.THERRIEN W.
Everything fineJulius W.
When we received the truck it appeared fine, but as we began to load it we discovered the floor inside the truck on one side was coated in a clear, slippery substance. It smelled like wet, dirty dog inside, almost as if someone had been bathing dogs in it and spilled shampoo on the floor? My husband was nearly injured trying to keep his balance while loading a heavy item and slipping on the nasty floor. We had to clean it to be able to keep using it, and still couldn't get all of it off the floor. I called the 800 number. After being on hold for nearly an hour and being transferred multiple times, I was told all they could do was have a local sales manager call me, which could take up to 72 hours. That was 5 days ago and I still haven't heard from anyone. We returned the truck early, and requested some kind of remuneration for our trouble. The store rep said we'd have to call the 800 # for that. So the moral of the story is the national level people pass you off to the local store, and the local store passes you off to the national reps. Neither plans to do anything to provide actual good customer service. We will never rent from U-Haul again!!David W.
Le client n'a pas laissé de commentaire.Patrice C.
The person that checked me out with the truck was very helpful and very personable. I will def use this location again!Elizabeth J.
I purchased the â€œSafeMoveâ€ insurance because it was explained to me that it would cover the truck and my personal belongings and that Roadside Assistance would be included as well. However, the roadside assistance does not cover most roadside issues. One tire got stuck in the mud and still had to pay $325 to have a tow truck get it moved!!! Horrible experience!!!CALVIN B.
The staff person was excellent and informativeâ€¦ Very professional and courteous, rent with confidence from this locationâ€¦RONALD B.
Le client n'a pas laissé de commentaire.TARIQUE M.
The lady that rented me the u- haul was very polite, she explained everything very well. Thank you, for taking the time to do that because, I never rented a u- haul before.Cynthia J.
Keep up the good work. Thank you!DERDRICK B.
Le client n'a pas laissé de commentaire.James D.
Y'all can fix the return your truck on the website. I put the right mileage for what I was suppose to do so y'all knew. Then I had to pay $15 bcz I typed the wrong number. Uhaul is stupid and I won't recommend uhaul to ANYONE!!!!Lillian V.
Great store and location. However, it would be a great thing for a maintenance tech to be onsite to actually thoroughly check out each and every vehicle. 1.) The motor had a roaring sound and loud ticking noise and 2.) The left front and rear wheel seals had leaks that need to be addressed immediately.JEFFERY S.
Reservation was a pain, the manager at 7399 US-64 E wasn't of much help with the reservation's issue. His lack of courtesy, empathy and clear communication only pushes costumers to find other company. The same thing happened at 5315 Summer Ave location with one of the ladies over there. Frankly, these two incidents in the same day leaves a negative impression of U-haul's costumer service. Luckily, the lady at 6303 Summer Ave. was very kind and professional.JUAN C.
terrible location, no signage, closes too earlyCarl S.
The lady that I got my truck from was extremely helpful and very professional. The only problem I had was with the long, long wait on the phone for your customer service 1-800 #. My wait time was an entire hour. You need more help with calls!!KATHY S.
The staff was very friendly and had great advice on making my moving experience easier. Would definitely use again.MATTHEW R.
Le client n'a pas laissé de commentaire.LANDRON L.
DO NOT RENT WITH UHAUL! Not for long distances.TAYLOR F.
Le client n'a pas laissé de commentaire.Maurice P.
Le client n'a pas laissé de commentaire.Maleena O.
Brandi, with Storage Locker on Summer Avenue Memphis,TN was very helpful. I will recommend Storage Locker for my friend's U Haul needs. MarkMARK M.
Le client n'a pas laissé de commentaire.ANNTANISE L.
Great JobROBERT F.
This was good within itself and thank you againGEORGIA S.
Le client n'a pas laissé de commentaire.Jennifer L.
Friendly customer serviceCraig F.
This location is apparently closed on Mondays, but that was not conveyed to me! I drove the truck and auto-carriage to the site for a drop-off, only to find they were not open. Fortunately after lots of phone calls, someone came around and let me leave the rental pieces.RUSSELL W.
The lady working at this location was on the edge of rude or maybe she just woke up ... I don't know for sure but I did not get that feeling of customer service. She read the contract details to me like it was painful for her and the truck had bits of trash both in the cab and in the back of it. However, I have began to expect that type of customer service and trashy conditions from Memphis, Tennessee.Dale A.
Le client n'a pas laissé de commentaire.Soledy R.
I've never been so happy to drop off a uhaul and end my business with this company.William R.
Equipment should be checked over. Accidents happen but the lick not being on the hitch could have ended horrible. I didn't know it was gone. I don't know enough about trailersPatricia S.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Jerald J.
Le client n'a pas laissé de commentaire.Ashlee J.
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Greg J.
Le client n'a pas laissé de commentaire.Rhonda H.
Lower your monthly rental feesALAN G.
Communication. I've been one thing and charged way to much. Also I've been waiting for someone to call me back for 2 days..Kristopher T.
Le client n'a pas laissé de commentaire.Tryniti J.
Le client n'a pas laissé de commentaire.william S.
Le client n'a pas laissé de commentaire.Jemari B.
Le client n'a pas laissé de commentaire.john B.
Le client n'a pas laissé de commentaire.David F.
Nothing to improve for this rental. U-Haul employee was excellent!SHAUNELLE L.
I had issues finally getting a pick-up location. We scheduled our pick-up at the Stage Road location, very convenient to our home, a week in advance. The day before our p/u, our location was changed to an inconvenient location. My wife dropped me off at work and I was going to have to UBER to the new location. On the p/u day, our location was changed yet again to a location further from my work. UBER would have been expensive, so my wife picked me up from work and took me to the new, 3rd, location. I don't understand why vehicles cannot be shuttled from one location to another within the same metropolitan area. After we finally received the truck, all went well.William A.
Brandy at Storage Locker and Uhaul on Summer was very rude when returning the truck. Yes I was running late due to moving across town and picking up my things from 2 places moving into one but once arrived back at storage locker and uhaul on summer, brandy greeted me at the front door to get the key by first words â€œyou are way late â€œ and I tried to explain the issue she took the key and said umm hmm and shut the door not a thank you not a how are you not a how was everything, she has no customer service. Will never go back thereJames J.
Before I finally got a rental I was told there were two other rentals available after going from one city to the next...that was not a good experience...I started late and was still expected to return by 6pm...impossible...I tried my bestSHERICA D.
Customer service was excellent professional .She knew her jobMary H.
you're doing a great job! thank you!Jimmy L.
I have no complaints customer service was excellent the customer service rep deserves a raise extremely helpful answered all my questions thoroughly. Please give her a raise it's been a long time since I've had a better customer experience.Eugene M.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Ashley B.
No commentCathy R.
Le client n'a pas laissé de commentaire.Jaime T.
Don't quote one price a charge double!!!Darian P.
Le client n'a pas laissé de commentaire.Mary G.
The next time please make sure the customer knows that the pick up location is not an actual Uhaul store.Bridgett D.
Le client n'a pas laissé de commentaire.Ligita C.
Le client n'a pas laissé de commentaire.LEE C.
Maintain the trucks better, 27 foot truck with bad breaks. The lock on the back sprung back really fast and smash my finger! For trucks that big a back up camera would be a good safety precaution. The truck was filthy in the inside trash on the steep rail. The window crank handle fell off when we closed the door! It doesn't have a parking place where the customer can pull out a 27 foot + truck without having to turn around by the grace of God and not almost destroying the truck, building, gate and everything else in the vicinity.Andre W.
You all gave us a truck that quit on us. We had to jump the uhaul off to crack it back up.latoya B.
Le client n'a pas laissé de commentaire.shawn S.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Elizabeth N.
Le client n'a pas laissé de commentaire.Billy J.
Le client n'a pas laissé de commentaire.DaQuan P.
Le client n'a pas laissé de commentaire.Cynthia H.
I ordered a 20' truck, appliance dolly and pads one week prior to needing the vesicle. The main uhaul called the night before to confirm the location. The day of the rental the location called to explain that they didn't have the appliance dolly or 1/2 of the pads. The only option they gave me was to go to another location to get these items. I instead cancelled the pads and dolly. Why rent a week in advance if you can't have the equipment ready? I've used u-Haul a lot overt the years, but it may me time to look at other options.James F.
Le client n'a pas laissé de commentaire.Christy B.
Le client n'a pas laissé de commentaire.Davidethan R.
Furniture dolly was unusable. When I tried to move it for the first time I noticed the rubber was broken off the wheel. I also needed a hand cart with a nylon strap. The call center agent said this location could rent one to me. When I arrived, there was nothing available. However, the Storage Locker employee was very nice.Thomas J.
I reserved 2 dozen furniture blankets and that's what was confirmed the day before pickup. At 2pm on pickup day, I received a phone call informing me that they could only find 18 of the 24 furniture blankets that I reserved. When the lady asked me if that was ok, I told her that I reserved what I needed or what was confirmed and she proceeded to tell me that the person who confirmed my reservation didn't even work in the store and could not promise me anything. I think it is very unprofessional to blame her not having enough to cover my reservation on the person who confirmed my reservation not even working at her store.Melinda M.
Le client n'a pas laissé de commentaire.eddie J.
When a customer makes an early appointment for a pick up online 2 weeks in advance, and pays for it, don't call the day before that afternoon and say it's going to be later and at a different location.Abner W.
Le client n'a pas laissé de commentaire.Broderick D.
Everyone was friendly and accommodating nice atmosphere. The location on Hwy 64 is closer to my house. However at the Hwy 64 location I was told to get online to get pricing and reserve. Very rude! Will always use Storage locker location.Marvin H.
Le client n'a pas laissé de commentaire.Tasha N.
Le client n'a pas laissé de commentaire.Max J.
Location was understaffed. Had to wait 45 minutes even though I had completed Express checkin in advance. Trailer Jack was broken... had to pay another customer $10 to help me move the trailer tongue because the girl behind the counter couldn't do it. Also, she had never dealt with Express check in before and didn't know how to access my info on her computer.Alan M.
Everything was great . Storage locker helped me out I when I was in a big pinchSam H.
Le client n'a pas laissé de commentaire.Brad S.
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