Customer Reviews for Store It Wise at Westmoor
(U-Haul Neighborhood Dealer)

371 évaluations

4753 W 10th St   Greeley, CO 80634

(970) 673-1063

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/12/2022: 8h30 am à 12h00 pm
  • 8/13/2022: Fermé
  • 8/16/2022: 10h00 am à 5h00 pm
  • 8/20/2022: 8h00 am à 11h00 am
  • 8/27/2022: 8h00 am à 11h00 am

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Services dans cet établissement :

Pour nous contacter

(970) 673-1063

4753 W 10th St
Greeley, CO 80634

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/12/2022: 8h30 am à 12h00 pm
  • 8/13/2022: Fermé
  • 8/16/2022: 10h00 am à 5h00 pm
  • 8/20/2022: 8h00 am à 11h00 am
  • 8/27/2022: 8h00 am à 11h00 am

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan E. 
Évaluation :
5

The check engine light was on when I received the truck.

Ellen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick L. 
Évaluation :
5

Super clean equipment; process was easy and fast; employee anticipated my needs.

Ryan H. 
Évaluation :
5

Kim on side manager was excellent and professional thank you.

Moises M. 
Évaluation :
3

I would not recommend the online pick up. The whole process was long and confusing. Any convenience added with mobile pick up is lost by the extremely lengthy pick up and return process.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryjane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nila W. 
Évaluation :
5

The lady inside that helped us out was amazing. Will only rent from her from now on

Leroy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon O. 
Évaluation :
5

Kim was the only person working at the time of my pick up, but she did an excellent job of juggling all her customers. I appreciate that she was kind, patient and knowledgeable in helping me secure the trailer to my trailer. It was a very smooth rental experience compared to August 2019 when I had trouble obtaining a 4X8 from Reno, NV to Greeley. I am so thankful that this was not as stressful as last time!

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Service was amazing, person was very nice. Went above and beyond to assist us. Very confused how uhaul finds that equipment acceptable for use. On every surface, there's the “x” sticker that signifies damage, the driver side rear tires are exposed in the mirror, when driving, it would not accelerate unless fully floored down. Aggressive speeds were not taken, but the truck would consistently fall 20mph under the limit if not flooring it every 30 seconds. Burned through fuel, and the steering wheel is so loose, it shook as we drove. Equipment inside was perfect, but dissapointed uhaul approves this as roadworthy.

Christian S. 
Évaluation :
5

This location has become my favorite for renting uhaul's. Kim was very professional and helpful. You could tell from her interactions with the customers before me, that she is well loved by her regular customers. That goes to show how she treats folks. Definitely glad I chose this location. I would also recommend others to do so :).

Anna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina W. 
Évaluation :
1

Popped tire on my motorcycle from nail left in trailer. Got my reservation booted for a 26' box van and I get a motorcycle trailer. Not impressed

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey J. 
Évaluation :
5

Efficient and friendly -- glad I can count on UHaul for vehicle rentals!

Roger D. 
Évaluation :
5

Kim does an excellent job in managing the store. She is friendly, courteous and goes the extra mile for her customers. She is a rare gem for the facility.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
5

KIM IS AMAZING

Bill S. 
Évaluation :
4

Kim was efficient and actually began office hours early. Man who hooked trailer was jovial and explained the rules in an understandable method.

Harold L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvador B. 
Évaluation :
5

Made it real quick and easy process friendly people and great overall need to take care of the customer get em out in the road to move

Saul G. 
Évaluation :
5

My transaction was a simple truck rental, it went very smoothly. Nothing to add.

Robin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
4

I guess the only thing that I really listen thrilled about is they seem very informal and when I return the truck they were on the phone and told me that they would check in the truck after they got off the phone. The next day I got called by U-Haul saying I never returned the truck and had to call back and explain what happened.

Bryant M. 
Évaluation :
5

This was the best experience ever. In a world when so much of what goes on is impersonal... I found a special quality of life that was enriching from a rental!

Verna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
5

Representative was really nice and very helpful. Bent over backwards to help me out. She is wonderful. I have used her several times.

SUSAN J. 
Évaluation :
5

I appreciate the great service from this location. The owner/manager is wonderful and efficient.

FLEURETTE K. 
Évaluation :
5

I had the best experience renting the U-Haul. The lady who helped me was very friendly and knowledgeable and gave me her business/contact card if I were to have any issues. But I didn't, easy pick up and drop off. I would highly recommend this location.

Jennifer W. 
Évaluation :
5

Kim was truly amazing and we appreciate her services so much and will be using her u haul services in the future. She is awesome. We love kim.

MYRIAH P. 
Évaluation :
5

Everything went as planned. High praise for staff and equipment used from this location.

STEPHEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY M. 
Évaluation :
5

I can't remember the woman's name that helped us, but she was amazing, and went way above and beyond. She even stayed late for us so that we could get everything sorted out! She was patient and kind, and the whole experience is wonderful. I will absolutely recommend this facility in the future to anyone looking to rent a U-Haul or a storage shed

JANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL F. 
Évaluation :
3

Location was accommodating and helpful when my prepaid rental had to change from a one-way trip to another state to a strictly local rental.

JOHN E. 
Évaluation :
1

The store was closed for the weekend the lock box was not working, I waste almost two hours trying to get the key. Fortunately The person that was on call was very helpful and made sure I get a truck. This rate has more to do with the store's inability to deal with this type of contingencies in a more effective and expedite way. Time is the most valuable commodity and I lost almost two hours of a very busy and stressful day.

Roxana S. 
Évaluation :
5

Good people to work with

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yajaira O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete C. 
Évaluation :
5

Friendly folks! No issues!

Gary N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle D. 
Évaluation :
2

I received a call the day before we picked the truck up saying they had no furniture pads. I also told them my son would be there at 8:30 AM (the time they open) and they said they were fine with that. My son showed up at 8:30 and no one from the location arrived until 9AM.

jackson D. 
Évaluation :
5

Nothing. So glad this location was open. The gal at the desk was extremely helpful, nice, polite, friendly.

KAREN H. 
Évaluation :
4

Good location

Jeffery P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
1

This location is a close tie with Greyhound for the worst customer service experience I have ever had in my life. The DMV has a better customer service experienc. The sign said they were open until 5:00. I was supposed to have it back at 4:00 PM on Thursday. I called to let them know I would be a few minutes late. I pulled in at 4:16 PM and they were closed. They made me come back in after I just spent the day moving and had me put $10 in gas. The lady flat out lied and said she was there until 5:00. She wasn't. They were closed. She charged me for two days when I called to let her know I was running a little behind. She told me that it would be fine. Then she charged me double because she left work an hour early. Needless to say it left a bad taste in my mouth and I will never go there again. That is some shady "business". I'm already struggling and for her to do that was heartless and dispicable. I feel like I was robbed. 0 stars out-of-five -Bullwhack company 郎

Joseph V. 
Évaluation :
4

Good customer service

Terry B. 
Évaluation :
3

The tracking number on the trailer rented to me did not match the paperwork. This made the drop-off process take much longer, as the mistake had to be fixed by staff at the drop-off location.

Judith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Geneva F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat B. 
Évaluation :
5

The people at the desk were very helpful and efficient.

DANIEL G. 
Évaluation :
1

The entire process was a mess I had more help from customer service on the phone than I did the lady at store it wise. Definitely will never go back and will never recommend anyone to go use the U-Haul services there.

Kiara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ishea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
5

Kim is so wonderful. She is personable & quick. Such a great sense of humor and she handles a high volume of customers is a very short amount of time but never makes you feel rushed or unimportant! Kim Is very good at her job!! Great service!

Ginger A. 
Évaluation :
3

The boxes where to expensive and the trucks need alignment

SERGIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK W. 
Évaluation :
2

Online check in and check out are confusing and give you the wrong directions. I was told to look for one truck while given the key to another truck. Upon return i was told to drop the keys in the drip box before taking pictures of tbe odometer and fuel levels. I had to call customer service both times and wait on hold for an average of 45 mins.

Veronica R. 
Évaluation :
5

I wouldnt recommend uhaul for moving because of the time on the phone w uhaul. When i called the location things were taken care of right away . But to call the uhaul number is pointless. I was waiting for an answer for over 10 minutes, then when they did answer, the call was lost. I was totally frustrated and i think it was a really bad ending to my first experience with uhaul. I will not recommend uhaul to anyone after this experience.

Myron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELILAH C. 
Évaluation :
5

Great customer service and friendly. Truck was clean and ran well.

Jalen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

Fantastic service. Knowledgeable staff and well maintained equipment.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE O. 
Évaluation :
5

Notify the customer ahead of their scheduled pickup if they aren't going to be able to pick it up outside of office hours even though they selected 24/7 truck share.

Dawn S. 
Évaluation :
4

The cargo area had a lot dirt and stuff on the bottom, but the customer service when I picked it up more than made up for that. The truck is old and felt underpowered, but was worth it. I would recommend anyone to this facility!

Matthew C. 
Évaluation :
5

Very, very helpful. Highly recommend her and her business.

JAMES M. 
Évaluation :
3

Said no additional charges and guess what? additional charges! After the fact I spent an extra 25 bucks to fill the truck up instead of just how I received it. Good thing I took video of everything. I do appreciate the ride home after my drop off location and time was changed on my way to regularly scheduled drop off.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston E. 
Évaluation :
2

The code for lock box was incorrect Amount of time trying to trouble shoot with uhaul over the phone was unexceptional Ended up getting a box truck instead of the pickup we wanted The box truck had an unpleasant odor inside my wife couldn't stand As well as there were cigarette ashes inside the cab.

Jordan H. 
Évaluation :
4

The check in process online was a bit confusing. First screen asked for me to return the lock to the box and drop keys through drop box on front door, which I did. Subsequent screens needed pictures of the interior which was no longer possible without the keys.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

It would be nice if the employee wore a mask. Both times I went in she did not have one. There is a sign on the door asking for people to wear one but she doesn't have to?

Alex T. 
Évaluation :
5

Not a thing it was a pleasure speaking with the person who was working

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah R. 
Évaluation :
2

Location was fine. Online check in was a joke. Had to go in the store and then it took 45 minutes to get the vehicle checked out to me. Pretty sure I was overcharged but I was not in the mood to argue when returning it. Cost $100 for one trip and 4 hours of use...should have just gone to Home Depot.

Courtney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA H. 
Évaluation :
4

Kim Kelley is a true professional. She was kind and was willing to answer my questions. She is the best!!

Charles M. 
Évaluation :
5

Rental was fast and easy. Thank you.

Tim B. 
Évaluation :
5

Kim was great to work with. Truck was clean and in good working condition.

Rick P. 
Non les évaluations ont été soumises pour cet établissement.

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