The 24/7 pick up/drop off procedure was a nightmare. Once the vehicle was rented it still took over an hour on the phone with customer service while standing at the location figuring out how to get the keys.
Matthew B
Store It Wise at Westmoor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Greeley, CO 80634
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- 4,0 - Cote moyenne des clients
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the location I booked the truck for was not able to fulfill my reservation and sent me to a different location. At this location the person had problems locating my reservation and completing the check out and check in process. Please update your computer system.
LARRY HKim was very helpful with the rental process. She went above my expecations.
Dennis LI can't think of any improvements that need be made. Kim Is professional, helpful and thorough.
ALFREDO ABefore I go into this locations poor performance, the U-Haul app and scheduling service was terrible to use. I booked for this location originally and your system booked for another location clear across town. All of this would make sense if Westmoor didn’t have the truck I needed, but they had two when I showed up. Seems kinda fishy since you guys charge per mile… About Westmoor Kim is an awful rep for your company. When I arrived she was in the middle of arguing with another customer about his payment that I had to witness for 15 minuets until he left. I get checked in and say I may need the truck till Sunday and she says well here’s the phone number let me know if you come back sooner and there won’t be a charge for Sunday. I hurry to get it all done and back on Saturday called the number to let her know I got it back early plus I had forgot my garage door opener in it. Monday I get a call from the other store it wise location because she gave me that number not the one for westmoor. He was very nice and said he would call her for me and relay my message. About half the day goes on I’ve heard nothing from Kim, I call her from the phone number on Google and she’s acting like she has no idea what I’m talking about and hasn’t heard anything about the opener still being in the truck. Then she tells me that the truck has gone out again, which also means that she doesn’t bother to go through them between each use. I ask her if the other store called her to let her know about this and she says “yes but I didn’t have time to go get it”. Thankfully the truck was in town, but I had to tell Kim to call the current renters to make sure they just left it in the truck so I can get it the next morning. During this wait time I get my bill to see I’ve been charged for Sunday. Role around to Tuesday morning I call when the store opens, no answer, leave a voicemail. Waited 20 minutes never a call back, I call there again and thankfully I did because she had forgotten about it again. I leave work to go grab it and when I get there she tells me it’s still in the truck and “here’s the keys if you want go find it”. I come back after grabbing it to get my bill corrected she proceeds to tell me that it’s U-Haul’s fault and that I have to pay for Sunday because she can’t get it removed. By far the worst experience I’ve ever had renting a truck from you guys. Kim’s inability to handle her job is astonishing for how easy it is.
KEVIN H