Everything was smooth and the gentleman who helped me was very polite and professional. He answered all of my questions and offered some solutions to other things that I was having trouble with. Would definitely rent from here again. Excellent experience.
Alieah E
Customer Reviews for Suite C
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I got a 5'X9' trailer with a gate. The location is an address associated with a mechanic-body shop the trailer was parked on a public street. Never meet the man I rented from as it was all done over the phone. He said to push the trailer back from underneath the trailer in front of it, I could not get it to come from underneath the front trailer Then he said he'll get somebody to come help me an should be there in 10 to 15 minutes. Took about 45 minutes for him to get there. Hopefully when I need a trailer again I'll get more professional service
eddie tagreements came to me AFTER return of equipment. Also additional rental charge that was never explained before, highly unethical and perhaps even unlawful! Total cost of 20 total miles for a 4 hour window of usage was outrageous nearly $70. Next time I use Home Depot rental.
Gary BThe directions were very poor for a 24/7 share. I eventually had to call someone to help me after I was about 1,5 hours off schedule. The person who helped me was great and very patient. Things went well once we got started.
Olethia TThey were great. Helpful and everything
Dana RDrop off was very easy
Terra KAwesome Service!⭐️⭐️⭐️⭐️⭐️
TERRELL JMake sure hours of operation are correct. Equipment up to date. Truck had no a/c in Florida which is not a good thing. Defrosters work at a minimum if that.
James jWhen I dropped the truck off I couldn't tell if the location was open until I opened the front door of the business. Also they made me back the trailer into its parking spot, I thought this was what they get paid for. When I pulled into the parking lot the truck read 324 miles to E, I picked the truck up when it was 322 miles to E. When I went back out to back the trailer up the guage read 321 miles to E so they charged me $8 for a gallon of fuel. To top it off I was quoted $6 a gallon when I picked it up in Florida where fuel costs more. Why did they charge me more where the fuel is cheaper?
Roseta SVery timely and professional
Moses JVery nice service, I would recommend it.
Levin MThe truck was dirty and not swept out. The cab was also dirty. They also did not put the utility dolly in the back so I had to do without. The truck also did not have the required 1/4 tank of fuel. The dash said I had 49 miles to empty which dropped quickly upon driving. The truck was also parked on the grass behind parking spots. If one more car had parked in a certain spot, I would not have been able to get the truck out without hunting down owners of the cars and asking them to move. I got lucky and there was one opening in between some of the trailers but I had to reposition the truck and barely squeezed out. The truck's A/C kept going out as well. Location did not open until 11:00am and I was picking up at 10:00am so there was no one I could talk to. Do yourself a favor and pick a different location if possible.
Kevin GI didn’t receive any equipment when I rented the uhaul although I did request a dolly and the furniture mover I didn’t receive any
TaShonda GWill over charge and change rates on customer. Used phone to process payments
Shatrika SI got charged for some 45 dollar safe move that i didn't request and didn't get my 25 dollar credit for bring it back 1/4 tank, which when i pick up the rental it was on empty
Wilfredo MThey were able to help me when I needed it and took the time out of there Sunday to assist me even though he didn't have too. He was great and accommodating
William RFriendly very helpful
Tonia Jeverything was just fine
Gregory GI’ve been over charged
Lekendrick BRented for 3 days, returned it in 3 hours. Still charged for 3 days. Have not seen an email to tell me differently.
Paul GManager said he would get me my 10 blankets. I didn't check my paperwork. It should have been 12 so I was charged extra for 2
Tim DThe online check in/pick up and return process is a JOKE! I have never used this service EVER and this IS THE WORST !!! I do NOT recommend this to anyone. I was wrongfully charged for was told to GET OVER IT by AREA Field manager, D. Fields!!! AWFUL EXPERIENCE!!!!!!!!!!!
Jordan HMake sure they have the right equipment before you send a customer there. I went to 3 diffrent locations 1st place was closed where I was told by uhaul to go, I get there was told I'd get the truck and car dolly, well he didn't have the right car dolly so just got the truck go to a 3rd place get car dolly finally well the truck DOES NOT HAVE TOW HOOK UP!!!! I HAD TO SPEND MORE MONEY TO BUY THAT ON TOP OF GETTING THE CHARGES FOR UHAUL, THEN EXACTLY AT MY RETURN TIME UHAUL CALLS ME AND TEXTS 3 DIFFRENT TIMES!!! I WAS SET TO RETURN AT 6PM IT WAS EXACTLY 6PM AND ASKING WHERE I WAS WELL IF YOUR EQUIPMENT HAD THE RIGHT ITEM ATTACHED AND I DIDNT NEED TO GO TO 3 PLACES I WOULDNT HAVE BEEN BEHIND ON TIME. I WAS TOLD NO CHARGE THEN GET CHARGED OVER 500!!!!
Tiffany PThis is friendly, courteous, professional and accommodating.
Eleanor MIt was great, he helped me quick, answered all of my questions, and the place offers great food.
CHANTEL HContract stated drop-off at 9am. I was there at 8:55am. Place closed. Used drop box. Next day my credit card showed charges for one day extra, AND for dropping off after hours. Outrageous! Called place of business and was greeted by rude, uncooperative person (owner?). He stated his place did not open until 11am. My contract showed 9am. I want those extra charges refunded.
RONALD PPerson behind counter wouldnt show me the contract he did it all on his personal phone. would tell me what he marked as the fuel on contract just signed for me submited and said go. The fuel he submitted was 5/8 tank when in fact and I have photos it was barely 1/4 tank gas when i was leaving. that's a 1/4 tank difference which in those trucks and todays prices is a lot of money for nothing. Then he tells I have to pay for safemove ins. on one way moves even though I have my own never have before. I spent $100 more on a truck rental that should have been $175 tops becasue of gas and ins lying this vendor needs to loose their permit.
JEREMY AThe online reservation system somehow made changes to the original reservation which created some chaos at pick up & drop off in Texas. I had requested a pick up location much closer to my home.
Margaret LHad to move trailers out the way to get equipment. Shop owner stated I should not use 24/7 uhaul experience and would not gave to move the trailer. Also stated I could not come up there and hour prior to check in time with vehicle and then come back to do check in. I should buy a vehicle and not rent from you haul. Also threaten me and told me to come ip there and see him
Devin CUhaul needs to let the customer know that they are responsible for putting gas back in the truck. I'm sure it was in the very fine print but should be on the page that tells you the price, the price per mile, and should say plus gas. Also needs digital reading because I literally drove 10,5 miles but was charged for 6 gallons of gas. That's less than 2 MPG's. Ridiculous!!
Cindy MVery helpful in getting a truck we reserved and it was not returned by a renter.
Pete MNot much has to begin with
Steven JJerome at Suite C was very helpful, I recommend his location to anyone, plus he had a very clean business 👌
Alberto CNeed running board to help get up in the truck. I'm short I had a terrible time to step up to inter the vehicle
jeanette GDon’t try and charge a customer for a fee for something that was already dirty!
Calvin DI asked for a return location that was open on Sunday. This location was not staffed. Your return app did not work and after holding for 47 minutes on the phone you have the GALL to charge me 20 for a return fee. No Uhaul ever again!
Eduardo IWell I turned my rental in a day earlier I have not heard anything from company about refund of money charged for 2-days that wasn't used.
ARTTRIC BFriendly efficient service!! Easy rental! Thank you!!
Victoria BI was originally scheduled to pick up my truck at Carter Prepaid in Valdosta GA, folks there were ZERO help. Truck was not ready and they said they only do mobile check in and returns. I had to call UHaul be put on hold 10 minutes only to be given a second number to call and be put on hold another 10 minutes. Finally was able to get my reservation transferred to another location which was Suite C in Valdosta. The man there was Jerome who could not have been more helpful, THANK YOU Jerome. I highly recommend UHaul stop using Carter Prepaid in Valdosta GA.
Earl LMy total ended up being nearly $80. I traveled a total of probably 8 miles, I removed the coverage fee, and the gas needle never even moved. Wasn't worth it. First and last time I'll ever get a UHaul
Terrance S. I would have appreciated it if the cab interior had been sanitized due to the current pandemic situation. However, we cleaned and sanitized ourselves. The windshield also needed cleaning. It would really be nice if upon every truck return, the tire pressure could be checked for the next customer, and given that assurance. We girls took it upon ourselves, having no experience with this, purchasing a tire gauge and testing the tires. Everything else with the moving van was in good condition and working order as far as we could tell. The best part was that the rental station delivered the truck to us! That was VERY much appreciated and unexpected.
cj hThe guy Jerome provide some of the best customer service I've ever received. He was patient. Stayed on the phone with me for at least 40 plus mins helping make the same day reservation. Setup the transport trailer for me. I was extremely pleased with the service.
Latisha SThey went over and above to insure we had everything we needed. EXCELLENT CUSTOMER SERVICE!! A+++
Sondra DSuper helpful!
Barbara MWhen I picked up the trailer the guy was in his personal car when we arrived and we never did paperwork, he leaned in my truck and did everything on his phone, The most unprofessional Uhaul experience we have had.
Lzury VGood Customer Service
RAIMUNDA CThe gentlemen working was very accommodating and helpful. Plenty of space to maneuver the U-Haul.
Bianca AGreat guy, was able to get the rental taken care of right before closing quickly and easily. Would definitely pick this location again.
Patrick FFix the.prepaid debit card problem
GREGORY CThe area was appeasing to the eye. No one to there just in case you had questions. They lied about the truck wasn't clean on the inside.
Rachel CUNACCEPTABLE RENTAL. Reeked of human urine. It seemed you guys attempted to spray it out with a hose. DISGUSTING. Will never rent from UHaul again if this is not taken care of. We need to be reimbursed for this rental and a very minimum.
Finance F